Sutton Coldfield (SUT)
Sutton Coldfield station, Railway Road, Sutton Coldfield, West Midlands, B73 6AY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Thursday: 06:00 - 19:00
- Opening Hours,Friday: 06:00 - 20:00
- Opening Hours,Saturday: 08:00 - 20:00
- Opening Hours,Sunday: 09:00 - 17:00
Location
Ticket Vending Machines are located on Platforms 1 and 2.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
A Ticket Vending Machine is located on Platform 2.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Thursday: 06:00 - 19:00
- Information Services Opening Times,Friday: 06:00 - 20:00
- Information Services Opening Times,Saturday: 08:00 - 20:00
- Information Services Opening Times,Sunday: 09:00 - 17:00
Staff Help Available
- Staff Help Available,Monday to Thursday: 06:00 - 19:00
- Staff Help Available,Friday: 06:00 - 20:00
- Staff Help Available,Saturday: 08:00 - 20:00
- Staff Help Available,Sunday: 09:00 - 17:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms.
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
A Ticket Vending Machine is located on Platform 2.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
- Waiting rooms,Monday to Friday: 06:00 - 13:30, 17:00 - 18:30
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are not available
Impaired mobility set down/pick-up point available
Unavailable
Possible in station car park or forecourt.
Accessible spaces
17 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Thursday: 06:00 - 19:00
- Staff help available,Friday: 06:00 - 20:00
- Staff help available,Saturday: 08:00 - 20:00
- Staff help available,Sunday: 09:00 - 17:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms.
Helpline
- Helpline,Monday to Sunday: Available
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Unavailable
N/A
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:00 - 13:30, 17:00 - 18:30
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
Transport for West Midlands
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
337 spaces
Accessible spaces
17 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Possible in station car park or forecourt.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £1.30
- Rate on Saturday £1.30
- Rate on Sunday £1.30
Notes
Season ticket holders are allowed to park free of charge on production of their rail season ticket to the on duty parking warden deployed on the car park.
Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.65 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the warden in their car window and present the tear off slip to the ticket office at the time of purchase.
Refreshment Facilities
Available
Coffee shop located on Platform 2.
Public Telephones
No
Accessible Public Telephones
Available
Public telephones are not accessible
Bicycle Storage
Spaces
14 spaces
Type of Storage
Stands & Lockers
Location
lockers on the Lichfield platform and the stands are in the booking hall
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from the car park at the front of the station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
Sutton Radio 0121 311 1113 Parkers 0121 355 6969
Information to plan your onward journey is available in a printable format here
