The Hawthorns (THW)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. -
Pay phone
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Internet
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Post box
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Tourist information office
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Shops
The Hawthorns
Getting to and from the station
Bicycle parking
Stands,Lockers- Storage sheltered
- No
- Storage spaces
- 20
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Cycle storage lockers are available upon application.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Network West Midlands
- Address
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- Opening hours
- Number of spaces
- 182 with 12 accessible spaces available
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
- Accessible taxis
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Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 17:00
Saturday 09:00 - 16:00
Sunday Closed
- Location
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A Permit to Travel Machine is available for use when no other ticket buying facilities are available.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 18:00
Saturday 09:00 - 17:00
Sunday 00:00 - 00:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On both platforms
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**The Hawthorns Station is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.
Facilities
- ATM Machine
- No
- Toilets
- Yes
- Toilets Location
- The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 0248998 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
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This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 17:00
Saturday 09:00 - 16:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park.
- Wheelchairs available
- No
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