Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Un-sheltered seating is available on both platforms.
Waiting Rooms None Note no
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
The Hawthorns
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
Cycle storage lockers are available upon application.
- Sheltered cycle storage
- Yes
- Car park
-
Yes
Station Car Park - 182 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Centro operated
Network West Midlands (Operator)
Charges: There is no charge for railway users to park their car in this car park
- Taxi rank
-
No
Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
- Rail replacement
-
In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
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Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:12-23:36
Saturday 06:29-23:36
Sunday 09:30-23:10
- Self-service machines
- No
- Collect from counter
- Yes
- Collect from machine
-
No
A Permit to Travel Machine is available for use when the Ticket Office is closed.
- Penalty fares
-
Penalty Fares apply to journeys from The Hawthorns station when travelling with:
- London Midland
- Chiltern Railways
Accessibility and mobility access
- Customer help points
-
Yes
On both platforms
- Staff help
-
Monday-Friday 06:12-23:36
Saturday 06:29-23:36
Sunday 09:30-23:10
- Accessible ticket machines
-
No
- Accessible ticket office counter
-
No
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Accessible taxis
-
No
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a ‘National Key Scheme’ Key (Radar). Their address is 12 City Forum, 250 City Road, London, EC1V 8AF, Tel: 020 7250 3222, Minicom: 020 7250 4119, Fax: 020 7250 0212, Email radar@radar.org.uk, Website: www.radar.org.uk
- Step free access coverage
- Whole station
Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park.
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 12 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
-
Yes
- Wheelchairs
-
No
- Ticket gates
- No
General services information
- Customer service
-
Yes
Monday-Friday 07:00-19:00
Saturday 08:00-16:00
Sunday 08:00-16:00
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. - Left luggage
-
No
None - Lost property
-
No
None - British Transport Police
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0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 06:12-23:36
Saturday 06:29-23:36
Sunday 09:30-23:10
Station map
- Station plan
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