Tottenham Hale (TOM)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities On platform 2 -
Trolleys
-
Refreshments
Note Coffee shop Vending machines -
ATM machine
-
Toilets
Toilets The toilets are located on Platform 2. The National key toilets (unisex) are located on Platform 2; these toilets are operated by a radar key. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Tottenham Hale
Getting to and from the station
- Car Park
No- Onward travel information
-
Transport for London buses operate from outside the station
- Taxi
-
front of station
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Metro
-
London UndergroundVictoria Line services
- Airport
-
Train services direct to Stansted Airport on Stansted Express
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 19:40
Saturday 07:15 - 19:40
Sunday 09:00 - 19:40
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
- Tickets can be collected on Smartcard at this station
- London fare zone
- Zone 3
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 04:30 - 00:15
Saturday 04:30 - 00:30
Sunday 04:30 - 00:15
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
-
-
- CCTV
- Yes
- Location for Rail Replacement Services
-
If we cannot run train services because of engineering works, please use Seven Sisters station as an alternative, or London Underground services. Please use bus stop H for Stansted Express services.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop Vending machines
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 2. The National key toilets (unisex) are located on Platform 2; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- On platform 2
- Waiting rooms opening hours
-
Monday - Friday 04:00 - 01:00
Saturday 04:00 - 01:00
Sunday 07:00 - 00:15
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
-
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
- Staff help available opening times
-
Monday - Friday 05:15 - 00:30
Saturday 05:15 - 00:30
Sunday 07:00 - 00:15
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
There is step free access to the Cambridge-bound platform only (platform 2).
This station is NOT step free in the London bound direction (platform 1). The only access to platform 1 is via stairs or escalator. If you are travelling towards London and are unable to manage the stairs or escalators to leave the station, please stay on the train to London Liverpool Street to continue your journey.
- Wheelchairs available
- Yes
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