Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available (Two) Note 07:00 - 13:00 Monday - Saturday
Women-only waiting room No -
Trolleys
-
Refreshments
Note Hot drinks vending machine
Food vending machine
-
ATM machine
ATM machine No Bureau de change No -
Toilets
Note Gents toilets on platform 2.
Unisex accessible toilet in waiting room on platform 1.
Ladies accessible toilet in ticket office waiting room.
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Thetford
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Yes
- Cycle storage location
-
9 Cycle racks on platform 1. 9 Cycle racks and 2 lockers on platform 2.
- Car park
-
Yes
Station Car Park - 35 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Reduced daily parking after 1600 (Monday to Friday) £1.00
Saturday all day £2.30
Sunday all day £1.50
National Car Parks Ltd (Operator)
0845 050 7080 (for car park queries only) (primary)
www.ncp.co.uk
customer.service@ncp.co.uk
Charges: £2.10 peak, £1.60 off peak, £6.80 weekly, £26.20 monthly, £265.50 annually
- Taxi rank
-
Yes
- Rail replacement
-
Replacement transport stop on the station forecourt
- Bus services
-
Yes
Local bus services
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 07:00-13:30
Saturday 07:00-13:30
Sunday Closed
- Self-service machines
- No
- Collect from counter
- Yes
- Collect from machine
-
No
- Penalty fares
-
Penalty Fares do not apply when travelling from Thetford station.
Accessibility and mobility access
- Customer help points
-
Yes
Help points available on platforms 1 and 2.
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 07:00-13:30
Saturday 07:00-13:30
- Accessible ticket machines
-
No
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
A disabled toilet (RADAR key not required) is available during opening hours of the station (shown above)
Unisex accessible toilet in waiting room on platform 1.
Ladies accessible toilet in ticket office waiting room.
- Step free access coverage
- Partial station
Step free access to each platform, but not between platforms.
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 2 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
No
- Ticket gates
- No
General services information
- Customer service
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the Customer Relations team on 0845 600 7245 (option 7).
Closed on Christmas Day and Boxing Day.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday Closed
Holidays: Boxing Day, Christmas Day ClosedThe hours shown are for the lost property phone line - 0845 600 7245 (option 6).
Closed on Christmas Day and Boxing Day.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 07:00-13:30
Saturday 07:00-13:30
Sunday Closed
Station map
- Station plan
-
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