Station facilities
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Station seating facilities
Note ATM Not available from 2130
First Class lounge No Seating area Yes Waiting Rooms Available Note On platforms 4/5.
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
Opening hours Monday-Sunday Closed Bureau de change No -
Toilets
Note Gents located on Platform 4&5 Ladies and disabled located on Platform 3
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Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes
Twickenham
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Yes
- Car park
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Yes
Station Car Park - 43 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
3 motorbike spaces
Pay & Display
Sat £7.00. Free on Sundays
Weekend tickets available from 1200 Fri £8.00
Charges: £7.00 peak, £2.00 after 1600 Mon-Sat off peak, £7.00 Mon-Fri, £4.00 Sat daily, £35.00 weekly, £100.00 monthly, £300.00 three-monthly, £950.00 annually
- Taxi rank
-
No
- Rail replacement
-
Station car park alongside station.
- Bus services
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Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
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Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
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Monday-Friday 06:40-20:20
Saturday 06:40-20:20
Sunday 07:40-19:10
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
Outside the station entrance and in the booking hall
- Get Oyster card here
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No
- Top up Oyster pay as you go here
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Yes
- Use Oyster pay as you go here
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Yes
- London fare zone
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Zone 5
- Penalty fares
-
Penalty Fares apply to journeys from Twickenham station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Help points are available on all platforms
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 06:15-22:45
Saturday 06:15-22:45
Sunday 08:00-20:00
- Accessible ticket machines
-
Yes
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
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Yes
- Accessible taxis
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Yes
- Accessible public telephones
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No
- Accessible toilets
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Yes
A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:
- Step free access coverage
- Whole station
Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please appraoch staff at the main entrance who will be happy to assist you.
- Impaired mobility set down
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No
- Disabled parking
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Yes
- 3 spaces
- Accessible car park equipment
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No
- Wheelchairs
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Yes
- Ticket gates
- Yes
General services information
- Customer service
-
Yes
Please contact our Customer Service Centre on 0845 6000 650
- Left luggage
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No
- Lost property
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Yes
Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)
- British Transport Police
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0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 06:15-22:45
Saturday 06:15-22:45
Sunday 08:00-20:00 - CCTV
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Within station
Car park
Cycle storage
Station map
- Station plan
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View larger version
- Stations made easy
- Show [TWI] route
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