Twickenham (TWI)

Managed by South Western Railway 

 
Twickenham station
London Road
Twickenham
Greater London
TW1 1BD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

  • ATM machine

  • Toilets

    Toilets The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Twickenham

Stations made easy

Route planning around the station including maps and platforms

Show [TWI] route

 

Station Message: Alert!

Travel to Twickenham for rugby matches. 

Due to ongoing improvement works at Twickenham station as shown below, customers are advised to use Whitton station if possible.



Station Improvement Work

From Summer 2017, a new development of 115 homes at Twickenham is being put into place. As part of the plans, a new station is being built around a brand new public plaza. The plaza will include shops and create a modern gateway to Twickenham. You can see the plans on twickenhamforward.com.

From the end of August 2017, there is a new station entrance and temporary ticket office from the side of Platform 3.

At the temporary station:
  • Train services will continue to operate as planned.
  • You are able to access ticket machines.
  • Staff will be able to assist you between 0840 and 2020 Monday to Saturday and from 0740 until 1910 on Sundays.
  • There are  replacement cycle parking facilities.
  • There is one Blue Badge holders bay, one 'Kiss and Ride' bay and two taxi pick up and drop off bays adjacent to the new station entrance.
  • The new station is expected to open in Spring 2019 and the project is due to be completed by the end of 2020. It will have lifts to the platforms, a significantly larger ticket office and more cycle parking spaces, as well as a pedestrian walkway to Moormead.

Getting to and from the station

 

Bicycle parking

Compound,Wheel Racks
Storage sheltered
Yes
Storage location

Booking hall exit and car park

Storage spaces
78
Storage CCTV
Yes
Car Park
Station Car Park
Note

Weekend tickets available after 1200 Friday £7.00

Off Peak from 1600 Monday to Saturday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
43  with 3 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£7.80
Off peak rate
£2.00
Saturday rate
£4.00
Sunday rate
£2.00
Weekly rate
£39.00
Monthly rate
£119.70
3 Monthly rate
£359.10
Annual rate
£1039.50

Bank Holiday £4.00 

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:40 - 20:20
Saturday 06:40 - 20:20
Sunday 07:40 - 19:10
Location

Outside the station entrance and in the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards validators
No
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:15 - 22:45
Saturday 06:15 - 22:45
Sunday 08:00 - 20:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Help points are available on all platforms

Lost Property
Yes
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Towards Richmond and Strawberry Hill: London Road (A310) Bus Stop C outside station

Towards Hounslow: Station Car Park alongside Station off London Road (A310)

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Toilets Location
The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:15 - 22:45
Saturday 06:15 - 22:45
Sunday 08:00 - 20:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please approach staff at the main entrance who will be happy to assist you. Staff available between 0615 - 2245.

Wheelchairs available
Yes

Station Map

 
Station plan

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