Twickenham (TWI)

Managed by South West Trains 

 
Twickenham station
London Road
Twickenham
Greater London
TW1 1BD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

  • ATM machine

  • Toilets

    Toilets The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Twickenham

Stations made easy

Route planning around the station including maps and platforms

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Station Message: Alert!

Station Improvement Work

Twickenham station is changing

  • The existing car park will be closed from July 2017
  • From late summer 2017, a temporary ticket office and footbridge will be in place. The station will be accessible from the River Crane side via the car park
  • Platforms will be slightly shorter to allow for the temporary footbridge
  • Cycle facilities will be replaced. Replacement facilities will be provided close to the temporary ticket office.

We are sorry for any inconvenience this may cause.  

Getting to and from the station

 

Bicycle parking

Compound,Wheel Racks
Storage sheltered
Yes
Storage location

Booking hall exit and car park

Storage spaces
78
Storage CCTV
Yes
Car Park
Station Car Park
Note

Weekend tickets available after 1200 noon Fridays at the ticket office £8.00

Off Peak from 1600 Monday to Saturday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
43  with 3 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£7.50
Off peak rate
£2.00
Saturday rate
£4.00
Sunday rate
£0.00
Weekly rate
£37.50
Monthly rate
£114.00
3 Monthly rate
£342.00
Annual rate
£990.00

Bank Holiday £4.00 

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:40 - 20:20
Saturday 06:40 - 20:20
Sunday 07:40 - 19:10
Location

Outside the station entrance and in the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards validators
No
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:15 - 22:45
Saturday 06:15 - 22:45
Sunday 08:00 - 20:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Help points are available on all platforms

Lost Property
Yes
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Towards Richmond and Strawberry Hill: London Road (A310) Bus Stop C outside station

Towards Hounslow: Station Car Park alongside Station off London Road (A310)

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Toilets Location
The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:15 - 22:45
Saturday 06:15 - 22:45
Sunday 08:00 - 20:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please approach staff at the main entrance who will be happy to assist you. Staff available between 0615 - 2245.

 
Wheelchairs available
Yes

Station Map

 
Station plan

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