Twickenham (TWI)
Managed by South West Trains
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops
Twickenham
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Booking hall exit and car park
- Storage spaces
- 104
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
-
Weekend tickets available after 1200 noon Fridays at the ticket office £8.00
Bank Holiday rate £4.00
Off Peak from 1600 Monday to Saturday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 43 with 3 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £7.50
- Off peak rate
- £2.00
- Saturday rate
- £4.00
- Sunday rate
- £0.00
- Weekly rate
- £37.50
- Monthly rate
- £114.00
- 3 Monthly rate
- £342.00
- Annual rate
- £990.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:40 - 20:20
Saturday 06:40 - 20:20
Sunday 07:40 - 19:10
- Location
-
Outside the station entrance and in the booking hall
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:15 - 22:45
Saturday 06:15 - 22:45
Sunday 08:00 - 20:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Towards Richmond and Strawberry Hill: London Road (A310) Bus Stop C outside station
Towards Hounslow: Station Car Park alongside Station off London Road (A310)
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Shops
- Yes
- Toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:15 - 22:45
Saturday 06:15 - 22:45
Sunday 08:00 - 20:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please approach staff at the main entrance who will be happy to assist you. Staff available between 0615 - 2245.
- Wheelchairs available
- Yes
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