London Waterloo (WAT)
Managed by Network Rail
Station facilities
-
Station seating facilities
Note There are two Post Boxes at London Waterloo station:
- One next to Costa Coffee food outlet
- One near to Exit number 2
First Class lounge No Seating area Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Available throughout the station.
Waiting Rooms None Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
Opening Hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Opening Hours Monday-Friday 07:00-19:00 Saturday 07:00-19:00 Sunday 08:00-18:00 -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Opening Hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Note Web Kiosk No Note -
Post Box
-
Tourist Information Office
Tourist Information Office No -
Shops
Opening Hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05
London Waterloo
Transport links
- Connection time
- 15 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Yes
- Cycle storage location
- Cycle storage is located on various platforms.
- Car park
- Station Car Park
- Car park opening
- Monday-Sunday 24 hours
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- APCOA Parking (UK) Limited
- Car park operator phone
- 0845 077 422 (primary)
- Car park operator address
- contact-us@apcoa.co.uk
- Car park spaces
- 27
- Notes
-
Station Approach
Ticket buying and collection
- Ticket office opening
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
-
Tickets bought in advance online or from South West Trains telesales can be collected from the self-service ticket machines at the station.
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
On Station concourse and in front of ticket office windows.
- Oyster PrePay
- No
- Penalty fares
Penalty Fares apply to journeys from London Waterloo station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
- Yes
- Staff help
-
Yes
- Monday-Friday 04:30-01:05
- Saturday 04:30-01:50
- Sunday 05:30-01:05
- Accessible ticket machines
-
Yes
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Accessible ticket office counter
- Monday-Friday 04:30-01:05
- Saturday 04:30-01:05
- Sunday 05:30-01:05
Window 16 is designated as a priority window for disabled passengers. It has a split height counter.
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
-
Yes
Accessible taxis are available from the main taxi rank, whicwhich is located outside exit three (opposite platform 11)
- Accessible public telephones
- Yes
On the main concourse
- National key toilets
- Yes
An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19) and on Cab Road outside exit 3.
- Step free access coverage
- Whole station
There is level access from all platforms to the main concourse.
There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
There is level access (via a lift adjacent to exit 3) to Waterloo East station.
- Impaired mobility set down
-
No
- Disabled parking
- Yes
- Accessible car park equipment
- Yes
- Wheelchairs
- Yes
General services information
- Customer service
- Yes
- Monday-Saturday 07:00-22:15
- Sunday 09:00-20:45
- Left luggage
- Yes
- Monday-Sunday 07:00-23:00
- Lost property
- Yes
- Monday-Friday 07:30-19:00
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Full time
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
Passengers are not permitted to remain overnight within the station.
There is an information point in the centre of the concourse.
