London Waterloo (WAT)

Managed by Network Rail

 
Station Approach
London
Greater London.
SE1 8SW
 

Station facilities

  • Station seating facilities

    Note

     
    First Class lounge No
    Seating area Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05

    Available throughout the station.
    Waiting Rooms None
    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05
    Opening hours Monday-Friday 07:00-19:00 Saturday 07:00-19:00 Sunday 08:00-18:00

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05
    Note

    Find WiFi Hotspots around London Waterloo station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05
 
 

London Waterloo

Stations made easy

Route planning around the station including maps and platforms

Show [WAT] route

 

Transport links

Connection time
15 minutes (minimum)
Cycle storage
Yes

Cycle racks on various platforms and by exit 3.

Sheltered cycle storage
Yes
Cycle storage location
Cycle storage is located on various platforms.
Car park
Yes

Station Car Park - 27 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Station Approach.

Parking charges.



APCOA Parking (UK) Limited (Operator)

0845 165 2030 (primary)
contact-us@apcoa.co.uk
Taxi rank
Yes

Taxis are available from the rank on Station Approach.

Monday-Sunday 24 hours
Bus services
Yes

1, 68, 168, 171, 172, 176, 188, 59, 341, 76, 211, 50, 7, 77, RV1, 381, 4, 26, 139, 243, 521

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Tickets bought in advance online or from South West Trains telesales can be collected from the self-service ticket machines at the station.

Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

On Station concourse and in front of ticket office windows.

Get Oyster card here
No
Top up Oyster pay as you go here
Yes
Use Oyster pay as you go here
Yes
Oyster information
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
London fare zone
Zone 1
Penalty fares

Penalty Fares apply to journeys from London Waterloo station when travelling with:

  • South West Trains

Accessibility and mobility access

Customer help points
Yes

Passengers travelling on journeys from Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.

Staffed information points are located on the main concourse until 2100 daily.  

A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)


Staff help
To be confirmed by station operator
Accessible ticket machines
Yes

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Accessible ticket office counter
To be confirmed by station operator

Window 16 is designated as a priority window for disabled passengers.

Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
To be confirmed by station operator

Accessible taxis are available from the main taxi rank, whicwhich is located outside exit three (opposite platform 11)

Accessible public telephones
Yes

On the main concourse

Accessible toilets
Yes

An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19)

Step free access coverage
Whole station

There is level access from all platforms to the main concourse.

There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

There is also level access from the main concourse to Waterloo East station via a lift and footbridge.

Impaired mobility set down
No

 

Disabled parking
To be confirmed by station operator
Accessible car park equipment
Yes
Wheelchairs
Yes
Ticket gates
No

General services information

Customer service
Yes
Monday-Saturday 07:00-22:15
Sunday 09:00-20:45

Station Reception

Left luggage
Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 07:00-23:00

Situated between platforms 11 and 12.

Operated by Excess Baggage Company 0207 401 8444

Lost property
Yes
Monday-Friday 07:30-19:00

Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.

Operated by Excess Baggage Company 0207 401 7861

 

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Passengers are not permitted to remain overnight within the station.

There is an information point in the centre of the concourse.

Station map

Station plan

Large station plan for London Waterloo

View larger version
Stations made easy
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