London Waterloo (WAT)

Managed by Network Rail 

 
Station Approach
London
Greater London.
SE1 8SW
 

Station facilities

  • Station seating facilities

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available)
  • ATM machine

    ATM machine Located on concourse
  • Toilets

    Toilets

    They are two assessable toilets one located on Cob Road and the other near platform 20 besides Starbucks 

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Located on the concourse
  • Tourist information office

  • Shops

    Shops Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth
 
 

London Waterloo

Stations made easy

Route planning around the station including maps and platforms

Show [WAT] route

 

Getting to and from the station

 
Car Park
Station Car Park
Operator
APCOA Parking (UK) Limited
Phone number
0845 165 2030
Email address
contact-us@apcoa.co.uk
Note

Station Approach.

For parking charges see http://www.networkrail.co.uk/london-waterloo-station/parking/ 

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
27  with 2 accessible spaces available
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge  
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
CCTV Coverage
No
Cycle Parking
Cycle storage type
Stands,Wheel Racks
Sheltered cycle storage
Yes
Cycle storage location
On platform behind gates, country end of platform 5/6, alongside station entrance outside exit 3, on platform behind gates, country end of platform 11, on platform behind gates, country end of platform 19
Cycle storage spaces
573
CCTV Coverage
Yes
Onward travel information

Buses depart from several points around the station.

All Transport for London Buses are accesible with step free access and have a dedicated mobility space.

More information can be found here
 

Taxi
Taxis are available from the taxi rank on Cob Road / Station Approach
Accessible taxis

Accessible taxis are available from the taxi rank on Cob Road / Station Approach

Impaired mobility set down / pick up points available
Yes
It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception on arrival or book in advance
Cycle hire
There are Barclays hire cycles available near this station. See https://www.tfl.gov.uk/barclayscyclehire for further details.  

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Sunday 24 Hours a Day

Tickets bought in advance online or from South West Trains telesales can be coll

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Hight adjustable ticket office counters can be found at windows 1 & 14

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
Penalty fares
Penalty fares apply for South West Trains 
More information about Penalty fares
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Customer help points
Yes

Passengers travelling on journeys from Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.

Staffed information points are located on the main concourse until 2100 daily.  

A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)

Left luggage
Yes
Excess Baggage Company
View Excess Baggage Company website
0207 401 8444
Situated between exits 5 and 6
Lost Property
Yes
South West Trains
Monday - Friday 07:30 - 19:00
View South West Trains Lost Property page
0207 401 7861
Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.
Customer Services
Monday-Saturday 07:00-22:15 
Sunday 09:00-20:45 

Station Reception

Ticket gates
Yes
All platforms can be accessed by wide gates
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on concourse
Bureau de Change
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

On the main concourse

Post box
Yes
Located on the concourse
Public Wi-Fi
Yes
<p><a href=""http://btopenzone.hotspot-directory.com/results.php?txtQuick=SE1 8SW&z=9&radRoaming=1"" target=""_blank"">Find WiFi Hotspots around London Waterloo station</a></p>
Refreshment facilities
Yes
Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available)
Shops
Yes
Type of shops available
Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth
Toilets
Yes
Toilets Location

They are two assessable toilets one located on Cob Road and the other near platform 20 besides Starbucks 

Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Trolleys
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes

Staff help is available from station staff and assistance can be arranged by contacting South West Trains on 0845 6000 0650 between 06:00 and 22:00.

Monday-Friday 04:30-01:05
Saturday 04:30-01:50
Sunday 05:30-01:05 

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

There is level access from all platforms to the main concourse.

There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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