London Waterloo (WAT)
Managed by Network Rail
Station facilities
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Station seating facilities
Note First Class lounge No Seating area Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Available throughout the station.
Waiting Rooms None Women-only waiting room No -
Trolleys
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Refreshments
-
ATM machine
Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Opening hours Monday-Friday 07:00-19:00 Saturday 07:00-19:00 Sunday 08:00-18:00 -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05
London Waterloo
Ticket buying and collection
- Ticket office opening
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Tickets bought in advance online or from South West Trains telesales can be collected from the self-service ticket machines at the station.
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
On Station concourse and in front of ticket office windows.
- Get Oyster card here
No- Top up Oyster pay as you go here
Yes- Use Oyster pay as you go here
Yes- Oyster information
- Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- London fare zone
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Zone 1
- Penalty fares
-
Penalty Fares apply to journeys from London Waterloo station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Passengers travelling on journeys from Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.
Staffed information points are located on the main concourse until 2100 daily.
A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)
- Staff help
To be confirmed by station operator- Accessible ticket machines
Yes
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Accessible ticket office counter
To be confirmed by station operator
Window 16 is designated as a priority window for disabled passengers.
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
To be confirmed by station operator
Accessible taxis are available from the main taxi rank, whicwhich is located outside exit three (opposite platform 11)
- Accessible public telephones
Yes
On the main concourse
- Accessible toilets
Yes
An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19)
- Step free access coverage
Whole station
There is level access from all platforms to the main concourse.
There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
There is also level access from the main concourse to Waterloo East station via a lift and footbridge.
- Impaired mobility set down
No
- Disabled parking
To be confirmed by station operator
- Accessible car park equipment
Yes
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
-
Yes
Monday-Saturday 07:00-22:15
Sunday 09:00-20:45Station Reception
- Left luggage
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Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 07:00-23:00Situated between platforms 11 and 12.
Operated by Excess Baggage Company 0207 401 8444
- Lost property
-
Yes
Monday-Friday 07:30-19:00Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.
Operated by Excess Baggage Company 0207 401 7861
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hoursPassengers are not permitted to remain overnight within the station.
There is an information point in the centre of the concourse.
Station map
- Station plan
- View larger version
- Stations made easy
- Show [WAT] route