Station Facilities: London Waterloo (WAT)

Managed by Network Rail 

Station Approach
London
Greater London

SE1 8SW

Last changed: 15:34 on 1 May 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep WAT to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Sunday 04:30-02:00
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description By ticket office and by exit 1. There are no Ticket on Departure or Fasticket Machines machines at Waterloo.
Telesales Monday-Sunday 06:00-22:00
Telesales - Primary Phone Number 0845 6000 650
Telesales - Address Station Approach London Greater London
Oyster PrePay No
Travelcard Zone
  • 1
Penalty Fares Penalty fares do not apply to passengers travelling to or from this station with Eurostar.

General Services Information ^ Top

Service Details
Customer Service Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Customer Service - Note Station Reception
Left Luggage Monday-Sunday 07:00-23:00
Left Luggage - Note £6.00 per item per 24 hours. Located on platform 11.
Lost Property Monday-Friday 07:30-19:00
Lost Property - Note The lost property office is situated in the Lower Road, down the escalators or the lift opposite platforms 4 and 5 (exit 2), turn right, and turn right again. Open 07.30 to 19.00 Monday to Friday. Telephone enquiries can be made between 13.00 and 16.00 on 020 7401 7861
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Available throughout the station.
Waiting Rooms To be confirmed by station operator
Women-Only Waiting Room No
Trolleys Yes
Trolleys - Note Coin-operated trolley
Refreshment Facilities Yes
Refreshment Facilities - Note Food outlet (Seating available)
Toilets Yes
Baby Changing Yes
Baby Changing - Note Located in the disabled toilets
Pay Phone Yes -
Public WiFi To be confirmed by station operator
Web Kiosk Yes
Post Box Yes
Post Box - Note Located on the concourse
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note Located on concourse Located outside main entrance
Bureau de Change Yes
Bureau de Change - Note Located on the concourse
Shops Yes
Shops - Note Wide range of shops High street shops News agent

Accessibility ^ Top

Service Details
Helpline No
Helpline - Note Phone: 0800 528 2100 Text: 0800 692 0792
Customer Help Points No
Staff Help Monday-Sunday 04:00-02:30
Accessible Ticket Machines No
Accessible Ticket Machines - Note staff assistance is available.
Accessible Ticket Office Counter Monday-Sunday 04:00-02:30
Accessible Ticket Office Counter - Note staff assistance is available
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis To be confirmed by station operator
Accessible Taxis - Note taxi rank outside main station entrance
Accessible Public Telephones Yes
Accessible Public Telephones - Note main concourse
National Key Toilets Yes
Step Free Access Coverage Whole station
Step Free Access Coverage - Note Suitable for disabled passengers. Lifts or Level access to all platforms. 
Imparied Mobility Set Down To be confirmed by station operator
Imparied Mobility Set Down - Note Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: South West Trains – 0845 6000 650
Disabled Parking To be confirmed by station operator
Accessible Car Park Equipment Yes
Wheelchairs Yes

Transport Links ^ Top

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