Welwyn Garden City (WGC)
Managed by Great Northern
Station facilities
-
Station seating facilities
Station seating facilities Waiting room available on platforms 1 and 3 -
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine ATM located In shopping Centre -
Toilets
Toilets WC available on platform 2 and 3 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Welwyn Garden City
Getting to and from the station
Ticket buying and collection
- Ticket Office
Yes- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 19:30
Sunday 07:30 - 19:00
- Location
-
Ticket offices available In shopping centre
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- Available on platform 2
- Lost Property
- Yes
- Great Northern
-
Monday - Sunday 07:00 - 22:00
Except Christmas Day
- greatnorthernrail.com/lostproperty
- 0345 026 4700
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Southbound and Northbound buses will stop near the basement exit of the Howard Centre. Exit the station via the foootbridge into the Howard Centre and follow the signs to the lifts. Go to the basement level for exit to Osborn Way.
Facilities
- ATM Machine
- Yes
- ATM located In shopping Centre
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- WC available on platform 2 and 3
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room available on platforms 1 and 3
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 058 2844
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
- Staff help available
- Yes
- Please phone the Helpline to ensure arrangements are in place on 0800 058 2844.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step free access to Booking Office, located in Howard Centre and lift service down to platforms. The station is accessable from both the Howard Centre and Hydeway
- Wheelchairs available
- Yes
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