Welwyn Garden City (WGC)
Managed by Great Northern
Station facilities
-
Station seating facilities
Station seating facilities Waiting room available on platforms 1 and 3 - Waiting Rooms normally available when station is staffed -
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine ATM located In shopping Centre -
Toilets
Toilets WC available on platform 2 and 3 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Welwyn Garden City
Getting to and from the station
Bicycle parking
YES- Storage location
- Outside the Howard Centre
- Storage spaces
- 0
- Storage CCTV
- Yes
- Car Park
- Operator
- APCOA
- Phone number
- -
- Note
-
This car park is managed using number plate recognition.
Blue badge holders must display their badge pack AND call/text the number shown at the station bays to register for free parking on the day of use. Failure to register will result in a postal penalty notice being issued. Blue badge packs MUST be displayed.
For more information including tariffs and the number of spaces, including blue badge spaces please visit www.greatnorthernrail.com/parking or alternatively call Indigo Customer Services on 0330 123 5247 (open 24 hrs)
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- There are pick up and drop off points outside the Howard centre
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 19:30
Sunday 07:30 - 19:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Smartcards cannot be purchased from this station. Please apply online at: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- greatnorthernrail.com/lostproperty
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- ATM located In shopping Centre
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- WC available on platform 2 and 3
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room available on platforms 1 and 3 - Waiting Rooms normally available when station is staffed
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 058 2844
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
- Staff help available
- Yes
- Please phone the Helpline to ensure arrangements are in place on 0800 058 2844.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step free access to Booking Office, located in Howard Centre and lift service down to platforms. The station is accessable from both the Howard Centre and Hydeway
- Wheelchairs available
- Yes
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