Welwyn Garden City (WGC)

Managed by First Capital Connect

 
The Howard Centre
Howardsgate
Welwyn Garden City
AL8 6HA
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms Available (Two)
    Note

    Waiting rooms available on each platform.

    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Welwyn Garden City station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

Welwyn Garden City

Stations made easy

Route planning around the station including maps and platforms

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Transport links

Connection time
4 minutes (minimum)
Car park
No
Taxi rank
Yes

Located at the front of the Howard Centre

Rail replacement

Southbound and Northbound buses will stop near the basement exit of the Howard Centre. Exit the station via the foootbridge into the Howard Centre and follow the signs to the lifts. Go to the basement level for exit to Osborn Way.

Bus services
Yes

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Sunday 07:30-19:00
Monday-Friday 06:00-20:00
Saturday 07:00-19:30
Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

There is a ticket machine which accepts cash & credit/debit cards which is approximately 7 feet in height and are blue in colour with a silver front and has the word TICKETS on the front located in the foyer to the Howard Centre leading to the platforms. In addition there is one credit/debit card only machine approximately 4 feet in height, blue in colour and has the logo FASTTICKETS above it located next to the booking office counter.


Entrance to platforms

Penalty fares

Penalty Fares apply to journeys from Welwyn Garden City station when travelling with:

  • First Capital Connect

Accessibility and mobility access

Customer help points
No

no


Staff help
Monday-Sunday 24 hours
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Accessible ticket machines
No
Accessible ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
No
Accessible public telephones
No
Accessible toilets
No
Step free access coverage
Whole station

Step free access to Booking Office, located in Howard Centre and lift service down to platforms. The station is accessable from both the Howard Centre and Hydeway

Impaired mobility set down
Yes
Disabled parking
No
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
Left luggage
No
Lost property
Yes
Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Sunday 24 hours

Station map

Station plan

Large station plan for Welwyn Garden City

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