Welwyn Garden City (WGC)
Managed by First Capital Connect
Station facilities
-
Station seating facilities
Station seating facilities On platforms 1 and 3 -
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets On platform 2 and 3 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Welwyn Garden City
Getting to and from the station
- Car Park
No- Cycle Parking
- Cycle storage type
- Stands
- Sheltered cycle storage
- Yes
- Cycle storage location
- To the right of the station entrance in drop off area
- Cycle storage spaces
- 20
- CCTV Coverage
- Yes
- Onward travel information
- Taxi
-
Located at the front of the Howard Centre
- Accessible taxis
-
Accessible taxis are not available
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 19:30
Sunday 07:30 - 19:00
- Location
-
In shopping centre
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- On platforms
- Lost Property
- Yes
- First Capital Connect
-
open 7 days a week, from 0700 to 2200, except Christmas Day
- 0845 026 4700
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Southbound and Northbound buses will stop near the basement exit of the Howard Centre. Exit the station via the foootbridge into the Howard Centre and follow the signs to the lifts. Go to the basement level for exit to Osborn Way.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- On platform 2 and 3
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- On platforms 1 and 3
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 058 2844
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
Christmas Day Closed
- Staff help available
- Yes
- Please contact the Helpline 0800 058 2844 before the day of to ensure that arrangements are in place.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step free access to Booking Office, located in Howard Centre and lift service down to platforms. The station is accessable from both the Howard Centre and Hydeway
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
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