Welwyn Garden City (WGC)

Managed by First Capital Connect 

 
The Howard Centre
Howardsgate
Welwyn Garden City
AL8 6HA
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting room available on platforms 1 and 3
  • Trolleys

  • Refreshments

    Note
  • ATM machine

    ATM machine ATM located In shopping Centre
  • Toilets

    Toilets WC available on platform 2 and 3
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Welwyn Garden City

Stations made easy

Route planning around the station including maps and platforms

Show [WGC] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Taxi

Located at the front of the Howard Centre

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 19:30
Sunday 07:30 - 19:00
Location

Ticket offices available In shopping centre

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Customer help points
Yes
Available on platform 2
Lost Property
Yes
First Capital Connect
Monday - Sunday 07:00 - 22:00

Except Christmas Day

0345 026 4700
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Southbound and Northbound buses will stop near the basement exit of the Howard Centre. Exit the station via the foootbridge into the Howard Centre and follow the signs to the lifts. Go to the basement level for exit to Osborn Way.

Facilities

 
ATM Machine
Yes
ATM located In shopping Centre
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Refreshment facilities
Yes
Toilets
Yes
Toilets Location
WC available on platform 2 and 3
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
Waiting room available on platforms 1 and 3
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 058 2844
Helpline opening hours
Monday - Sunday 07:00 - 22:00
Staff help available
Yes
Please contact the Helpline 0800 058 2844 before the day of to ensure that arrangements are in place.
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step free access to Booking Office, located in Howard Centre and lift service down to platforms. The station is accessable from both the Howard Centre and Hydeway

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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