Last updated:Today at 10:19
Train companies affected:Avanti West Coast, London Northwestern Railway, London Overground, Southern
Wigan North Western (WGN)
Wigan North Western station, Wallgate, Wigan, Lancashire, WN1 1BJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 18:45
- Opening Hours,Saturday: 05:15 - 18:45
- Opening Hours,Sunday: 08:40 - 18:45
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:45 - 18:45
- Information Services Opening Times,Saturday: 05:15 - 18:45
- Information Services Opening Times,Sunday: 08:40 - 18:45
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 00:15
- Staff Help Available,Saturday: 05:30 - 00:15
- Staff Help Available,Sunday: 07:45 - 00:00
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
Available
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Throughout station opening hours waiting rooms are available
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
15 spaces
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 00:15
- Staff help available,Saturday: 05:30 - 00:15
- Staff help available,Sunday: 07:45 - 00:00
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The National key toilet is located in the subway; these toilets are operated by a radar key.
Accessible Toilets
Available
Baby Changing
Available
Female toilets,Male toilets
Waiting Rooms
Available
Throughout station opening hours waiting rooms are available
Seating Area
Available
Operator
Avanti West Coast
- Wigan North Western Car Park
- Wallgate
- Wigan
- WN1 1BJ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Saturday: 05:15 - 00:15
- Car Parking Availability,Sunday: 08:00 - 00:00
Spaces
442 spaces
Accessible spaces
15 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website**.**
Different rates apply to non rail users, please speak to a member of staff.
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Bicycle Storage
Spaces
60 spaces
Type of Storage
Compounds, Stands & Racks
Location
Behind the ticket office to the rear of the drop off area and Taxi rank
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The Rail replacement bus pick up point can be found on the station car park.
Information to plan your onward journey is available in a printable format here
