Whitstable (WHI)

Managed by Southeastern 

 
Whitstable station
Old Bridge Road
Whitstable
Kent
CT5 1RB
 

Station facilities

  • Station seating facilities

    Station seating facilities in booking hall only available when staff are present
  • Trolleys

  • Refreshments

    Note Coffee kiosk
  • ATM machine

  • Toilets

    Toilets Platform 1
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Whitstable

Stations made easy

Route planning around the station including maps and platforms

Show [WHI] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage spaces
32
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Saba Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@sabagroup.com
Note

From 1st June - new off peak evening rate (after 18:00) - £1.50

Opening hours
Monday - Sunday 24 Hours a Day
Monday - Sunday 24 Hours a Day
Monday - Sunday 24 Hours a Day
Number of spaces
43  with 8 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£3.60
Off peak rate
£2.90
Saturday rate
£2.30
Sunday rate
£1.00
Weekly rate
£16.60
Monthly rate
£61.80
3 Monthly rate
£185.90
6 Monthly rate
£370.90
Annual rate
£639.90

From 1st June - new off peak evening rate (after 18:00) - £1.50

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

office outside of downside

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:00
Saturday 06:10 - 19:00
Sunday 09:10 - 16:00

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains from the car park

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
There are standing height and wheelchair height ticket counters available.
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

station forecourt

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No
Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Rail replacement buses depart from outside the station (South side) off Old Bridge Road (see Buses and Taxis map).

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Coffee kiosk
Toilets
Yes
Toilets Location
Platform 1
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
Platform 1
Waiting Rooms
Yes
Waiting rooms location
in booking hall only available when staff are present
Waiting rooms opening hours

Only available when staff present

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Staff help available opening times
Monday - Friday 06:10 - 19:00
Saturday 06:10 - 19:00
Sunday 09:10 - 16:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access to platform 1 for services towards London via the station forecourt off Old Bridge Road. Step free access to Platform 2 for services towards Margate via the entrance off Railway Avenue. No step free interchange between platforms. Stepped access between platforms via Station Footbridge.
Wheelchairs available
No
Nearest station with more facilities CRS Code
Faversham

Station Map

 
Station plan

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