Carshalton Beeches (CSB)
Carshalton Beeches station, Station Approach, Gordon Road, Carshalton, London, SM5 3RF
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 19:35
- Opening Hours,Saturday: 08:10 - 14:45
- Opening Hours,Sunday: 09:10 - 16:45
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Information Available
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 22:45
- Information Services Opening Times,Saturday: 06:00 - 19:45
- Information Services Opening Times,Sunday: 07:45 - 17:00
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 22:45
- Staff Help Available,Saturday: 06:00 - 19:45
- Staff Help Available,Sunday: 07:45 - 17:00
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points
Yes
The Assistance Meeting Point is the by station entrance.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This is a Category B3 station: Access to platform 1 (to London) via side ramp. Steps to platform 2 (to Sutton).
The Assistance Meeting Point is the by station entrance.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
Texting us on 07970 511077
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
There is a heated waiting area on platform 1 and 2 during staffing hours.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 22:45
- Staff help available,Saturday: 06:00 - 19:45
- Staff help available,Sunday: 07:45 - 17:00
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points
Yes
The Assistance Meeting Point is the by station entrance.
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018
We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
There are Help Points
Toilets
Available
Located on Platform 1.
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Available
Facilties may only be available when the station is staffed.
Waiting Rooms
Available
There is a heated waiting area on platform 1 and 2 during staffing hours.
Seating Area
Available
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Location
Located next to the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Information to plan your onward journey is available in the “Onward Travel Information Map” below.
