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Darlington (DAR)

Darlington station, Bank Top, Darlington, County Durham, DL1 4AA

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:00
  • Opening Hours Saturday: 07:00 - 19:00
  • Opening Hours Sunday: 08:00 - 18:00
Location

Three machines outside the travel centre and one machine inside the travel centre.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 20:00
  • Information Services Opening Times Saturday: 06:00 - 19:45
  • Information Services Opening Times Sunday: 08:00 - 20:00

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: 06:00 - 23:59
  • Staff Help Available Sunday: Yes

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Walking route

From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.

Temporary ticket office

While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.

Ticket barriers

While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 05:00 - 22:45
  • Waiting rooms Saturday: 05:00 - 22:45
  • Waiting rooms Sunday: 07:30 - 22:45

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Seating area

Yes

Accessible public telephones

Yes

text phones are available and staff are on hand to assist as required due to no low level phones

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Generally available but advance booking recommended

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Darlington Car Park 1

8 spaces

Darlington Car Park 2

Not Specified

Darlington Car Park 3

Not Specified

Accessible car park equipment

Darlington Car Park 1

Darlington Car Park 1 

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: 06:00 - 23:59
  • Staff help available Sunday: Yes

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

No

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:00 - 22:45
  • Waiting Rooms Saturday: 05:00 - 22:45
  • Waiting Rooms Sunday: 07:30 - 22:45

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 06:00 - 20:00
  • First Class Lounge Saturday: 06:00 - 20:00
  • First Class Lounge Sunday: 08:00 - 20:00

Located

Platform 1

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the East Coast route

  • Any London North Eastern Railway First Class packages

  • London North Eastern Railway  First Advance (routed LNER/LNER& Connections)

  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)

  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)

  • London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)

  • London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)

  • Inclusive Tour Tickets (Superbreak etc.)

  • Weekend First

Tickets Not Accepted

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

543 spaces

Accessible spaces

8 spaces

Accessible car park equipment

Yes

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.00
  • Off-peak rate £6.25
  • Rate per day £12.50
  • Rate on Saturday £6.25
  • Rate on Sunday £6.25
  • Rate per week £50.00
  • Rate per month £162.50
  • Rate per year £1375.00
Notes

Due to a major upgrade taking place at Darlington Station, the car park east of the station has now closed.

A new temporary car park is open, located at the former cattle market site off Clifton Road to the west of the station (DL1 5DS), a short walk of around three minutes to the station entrance.

Short Stay 21-60 mins - £2.00

Short Stay 61-120 mins - £4.00

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Short stay

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.00

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

ATM

Yes

Refreshment Facilities

Yes

Coffee shop, WHSmiths and Café available for refreshments

Shops

Yes

Pay Phones

Yes

Accessible Public Telephones

Yes

text phones are available and staff are on hand to assist as required due to no low level phones

Post Boxes

Yes

Bicycle Storage

Spaces

152 spaces

All racks are covered by Council CCTV and there are security patrols every two hours.

Type of Storage

Compounds & Stands

Location

stations front

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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