Durham (DHM)
Managed by Virgin Trains East Coast
Station facilities
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Station seating facilities
Station seating facilities Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. -
Pay phone
Pay phone -
Internet
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Post box
Note -
Tourist information office
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Shops
Durham
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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North end of Platforms 1 and 2
- Storage spaces
- 58
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- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Virgin Trains East Coast
- Address
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- Note
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For a map of how to get to the car park, please click here.
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 358 with 11 accessible spaces available
- Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £13.50
- Off peak rate
- £7.50
- Saturday rate
- £7.00
- Sunday rate
- £7.00
- Hourly rate
- £2.50
- Weekly rate
- £59.00
- Monthly rate
- £210.00
- 3 Monthly rate
- £535.00
- Annual rate
- £1550.00
- CCTV Coverage
- No
- Car Park
- Short stay
- Operator
- Virgin Trains East Coast
- Free of charge
- No
- Hourly rate
- £2.50
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
- Impaired mobility set down / pick up points available
- Yes
- Airport
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Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk
Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday,Tuesday,Wednesday,Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
Advance Tickets Only Monday - Saturday 0830-1730 Sunday 1000-1730
- Location
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Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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DDA compliant counter is available during Travel Centre opening times
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
- Customer help points
- Yes
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off in the station car park.
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Post box
- Yes
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 07:00 - 23:59
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB ‘Maps for All’ -one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank
- Wheelchairs available
- Yes
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