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Last updated:Yesterday at 22:24
Train companies affected:Greater Anglia, Stansted Express
Last updated:Yesterday at 14:49
Train companies affected:National Rail
Last updated:Yesterday at 11:42
Train companies affected:National Rail

Ellesmere Port (ELP)

Ellesmere Port station, Europa Way, Ellesmere Port, Cheshire, CH65 4AR

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:30 - 14:00
  • Opening Hours Saturday to Sunday: No
  • Opening Hours Sunday: No

Station staffing times may vary, please visit Merseyrail.org for up-to-date times.

Ticket Machines

Yes

Collect tickets bought online
  • No
Accessible ticket machines

No

Height adjusted ticket office counter

No

All disabled passengers will be offered assistance by station staff during booking office opening hours.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard notes

Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:59 - 14:34

Staff Help Available

  • Staff Help Available Monday to Friday: 05:59 - 14:34
  • Staff Help Available Sunday: No
  • Staff Help Available Saturday: No

Customer Help Points

Yes

Located on Liverpool bound platform.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:00 - 10:00, 15:00 - 18:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B: “This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.”Access to the Liverpool platform from the car park is step free. Footbridge only to other platform. Please note, assistance can only be provided between 06.05 and 14.00 when station is staffed

Ticket barriers and gates

No

Accessible ticket machines

No

Height adjusted ticket office counter

No

All disabled passengers will be offered assistance by station staff during booking office opening hours.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

No

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

Yes

Accessible spaces

0 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:59 - 14:34
  • Staff help available Sunday: No
  • Staff help available Saturday: No
Customer Help Points and Meeting Point

Yes

Located on Liverpool bound platform.

Helpline
  • Helpline Monday to Friday: 07:00 - 19:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Operating hours only

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

No

Car Parking Availability

  • Car Parking Availability Monday to Saturday: 06:04 - 00:22
  • Car Parking Availability Sunday: 07:34 - 00:22

Spaces

109 spaces

Accessible spaces

0 space

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking is free

Refreshment Facilities

Yes

Cold drinks vending machine Food vending machine

Bicycle Storage

Spaces

24 spaces

Apply for Free Secure Cycle storage access www.merseyrail.org/cycle

Type of Storage

Stands

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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