Elephant & Castle (EPH)

Managed by Thameslink 

 
Elephant & Castle station
Elephant Road
London
SE17 1LB
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting room available on platforms 2,3 and 4
  • Trolleys

  • Refreshments

    Note Refreshments available on platform 4
  • ATM machine

    ATM machine ATM located in ticket hall
  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Post box located in shopping centre near station entrance
  • Tourist information office

  • Shops

 
 

Elephant & Castle

Stations made easy

Route planning around the station including maps and platforms

Show [EPH] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Indoor
Storage spaces
20
Storage CCTV
Yes
Car Park
No
Onward travel information
Information to plan your onward journey is available in a printable format ="http://www.nationalrail.co.uk/posters/EPH.pdf"
Taxi
YES
Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 20:15
Saturday - Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Smartcards cannot be purchased from this station. Please apply online at: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 
London fare zone
Zone 1/2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:45 - 23:15
Sunday 09:00 - 21:00
 
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
thameslinkrailway.com/lostproperty
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
Yes
ATM located in ticket hall
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Post box
Yes
Post box located in shopping centre near station entrance
Public Wi-Fi
Yes
Find WiFi Hotspots around this station
Refreshment facilities
Yes
Refreshments available on platform 4
Toilets
Yes
Accessible toilets
No
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
Waiting room available on platforms 2,3 and 4
Waiting rooms opening hours

Waiting rooms normally available when station is staffed

Accessibility and mobility access

 
Helpline Contact
Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
Assisted travel
Please contact the helpline by phone on 0800 058 2844 or by emailing assistedtravel@thameslinkrailway.com to ensure that arrangements are in place.
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.
Staff help available opening times
Monday - Friday 05:45 - 23:15
Saturday 05:45 - 23:15
Sunday 09:00 - 21:00
Ramp for train access
No
Step free access coverage
No
Step free access note
Steps to main entrance from street level and steps to all platforms.
Wheelchairs available
No

Station Map

 
Station plan

View larger version
Stations made easy
Show [EPH] route

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