Fort William (FTW)
Fort William station, Tom-na-Faire, Station Square, Fort William, Highland, PH33 6TQ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:00 - 20:00
- Opening Hours,Saturday: 07:00 - 17:45
- Opening Hours,Sunday: 09:30 - 20:30
Summer opening hours Sundays 09:30 - 20:30
Winter opening hours Sundays 16:30 - 20:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 07:00 - 22:30
- Staff Help Available,Sunday: 16:20 - 20:30
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Ticket Office
Located in the main station building.
Platform 1 & 2
By the pole on the railing at the start of the rail tracks.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 21:00
Trolleys
Unavailable
CCTV at the Station
Yes
Tourist Information
Available
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Ticket Office
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Saturday: 07:00 - 22:20
- Waiting rooms,Sunday: 10:30 - 22:20
Part of station buildings
Seating area
Available
Wheelchairs available
Available
Trolleys
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
2 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 07:00 - 22:30
- Staff help available,Sunday: 16:20 - 20:30
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Ticket Office
Located in the main station building.
Platform 1 & 2
By the pole on the railing at the start of the rail tracks.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
As part of our COVID-19 response, the toilets have a restricted capacity. The toilets are located on the Main Concourse. Available during ticket office opening hours.
Accessible Toilets
Unavailable
Baby Changing
Available
Showers
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 07:00 - 22:20
- Waiting Rooms,Sunday: 10:30 - 22:20
Part of station buildings
Seating Area
Available
First Class Lounge
Unavailable
Showers include an Accessible Shower
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
50 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking is free
Refreshment Facilities
Available
Newsagent, buffet
Shops
Available
Newsagent
Public Telephones
Yes
Public Wi-Fi
Available
Bicycle Storage
Spaces
24 spaces
Discounted cycle hire available at Nevis Cycles to holders of valid rail tickets. Visit www.neviscycles.co.uk or call 01397 705 555 for more information
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Nevis Cycles www.neviscycles.com
More Information
Transport Links
Buses pick up/drop off from the station car park.
Please click on the link below for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Nevis Cycles www.neviscycles.com
