Last updated:Today at 12:33
Train companies affected:Thameslink
Last updated:Today at 11:14
Train companies affected:National Rail
Greenwich station, Greenwich High Road, Greenwich, Greater London, SE10 8JQ
This station is not continuously staffed. Please see staffing times for details of when staff are available.
On way in to access trains from Greenwich High Road side of station
Zone 2/3
Yes
Available
Booking hall
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
There are Help Points
Announcements are made both visually and audibly
Induction loops are at designated listening areas
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via ramp. Step free access to platform 2 via station entrance. Step free interchange via DLR lift to/from DLR subway. For stepped access between platforms go via station subway.
Unavailable
Available
Booking hall
Yes
Available
Available
Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Available
Only available when staff present
Unheated seating area in booking hall only available when staff are present
Available
Available
Public telephones are not wheelchair accessible
Available
There are tactile warnings on all platforms
Available
Accessible taxis are available to book
Available
1 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
There are Help Points
Available
Booking Hall - Available during staffing hours
Available
Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Unavailable
Available
Only available when staff present
Unheated seating area in booking hall only available when staff are present
Available
There is sheltered waiting
2 spaces
1 space
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Available
Yes
Parking is free
Available
in booking hall
Available
Café and Selecta vending machines
Available
newspapers
Yes
Available
Public telephones are not wheelchair accessible
6 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
On Platform 2 - Turn right after exiting booking hall.
Yes
No
There are no cycle hire facilities at this station
Towards Charlton: Bus stop N on Greenwich High Road (what 3 words: slices.renew.spared).
Towards New Cross / London Bridge: Bus stop P on Greenwich High Road (what 3 words: suffice.cage.voter).
Information to plan your onward journey is available in a printable format here