Last updated:Today at 15:14
Train companies affected:Hull Trains, Northern, TransPennine Express
Heathrow Terminals 2 & 3 (Rail Station Only) (HXX)
Heathrow Airport Terminals 2 & 3 st, Inner Ring Road, Heathrow Airport, Greater London, TW6 1WD
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Sunday: 05:00 - 23:59
Location
Various locations around station
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: 05:00 - 23:59
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 00:00
- Staff Help Available,Saturday: 05:00 - 00:00
- Staff Help Available,Sunday: 05:00 - 00:00
Customer Help Points
Yes
Left Luggage
Available
Lost Property
Available
Trolleys
Available
CCTV at the Station
Yes
Tourist Information
Available
In terminals
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
no
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 00:00
- Staff help available,Saturday: 05:00 - 00:00
- Staff help available,Sunday: 05:00 - 00:00
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
Unavailable
no
Seating Area
Available
ATM
Available
Currency Exchange
Available
Refreshment Facilities
Unavailable
Shops
Available
Bicycle Storage
Spaces
0 spaces
In terminals
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
has taxi ranks at the airport terminals
National Rail trains serving London Paddington
National Express coaches to Victoria Coach Station and Gatwick Airport
London Underground
Connection available with the London Underground (Piccadilly Line)
In terminals
