Newcastle (NCL)
Managed by London North Eastern Railway
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
Newcastle
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Storage spaces
- 122
-
28 stands accommodating 56 cycles
- Storage CCTV
- Yes
- Car Park
- Long Stay Car Park
- Operator
- London North Eastern Railway
- Address
-
-
-
- Note
-
For a map of how to get to the car park, please click here.
- Opening hours
-
Monday - Sunday 04:00 - 23:00
- Number of spaces
- 454 with 17 accessible spaces available
- Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £17.00
- Off peak rate
- £7.50
- Saturday rate
- £8.00
- Sunday rate
- £8.00
- Weekly rate
- £75.00
- Monthly rate
- £277.00
- 3 Monthly rate
- £712.00
- Annual rate
- £2130.00
-
Long Weekend rate £23 Friday to Monday, you must exchange your car park entry ticket at the Travel Centre before leaving on your outward journey otherwise normal rates are payable.
- CCTV Coverage
- Yes
- Car Park
- Short stay
- Operator
- London North Eastern Railway
- Address
-
Entrance is at west side of Station Portico
Follow the Signs to the entrance via Bewick Street
- Opening hours
- Number of spaces
- 27 with 3 accessible spaces available
-
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
-
Short Stay Car Park, first twenty minutes free of charge.
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
- Impaired mobility set down / pick up points available
- Yes
- Metro
-
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
- Airport
-
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
- Port
-
Bus to DFDS ferry terminal departs from the end of the short stay car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20
Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 08:00 - 1900 Saturday 08:00 - 19:00 Sunday 09:45 - 19:00
- Location
-
Adjacent to Platform 12
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Accessible machine are located on the main concourse
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20
Information available from Travel Centre at these times .
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Lost Property
- Yes
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15 - 21:00
- 0845 059 3587
- Customer Services
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail Replacement Coaches leave from the front of the station.
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the London North Eastern Railway route
- London North Eastern Railway First Advance (routed LNER /LNER & connections)
- London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
- Inclusive Tour Tickets (Superbreaks etc)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
-
Monday - Friday 06:15 - 21:00
Saturday 06:15 - 17:00
Sunday 10:00 - 21:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Platform 3
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Newcastle station
- Refreshment facilities
- Yes
- Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
-
Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Monday - Friday 04:00 - 21:00
Saturday 04:00 - 21:00
Sunday 07:00 - 21:00
Accessibility and mobility access
- Staff help available
- Yes
-
Assistance meeting point is Customer Information Point in main concourse
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 04:30 - 02:00
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