Last updated:Today at 17:38
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
Northallerton (NTR)
Northallerton station, Boroughbridge Road, Northallerton, North Yorkshire, DL7 8AN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:30 - 18:30
- Opening Hours,Saturday: 05:30 - 18:30
- Opening Hours,Sunday: 09:00 - 18:30
Location
The ticket office is located by the main car park and not on the station platforms.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 18:30
- Staff Help Available,Saturday: 05:30 - 18:30
- Staff Help Available,Sunday: 09:00 - 18:30
Customer Help Points
Yes
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The accessible toilets are located in the station building, these toilets don't require a radar key.
Waiting rooms
Available
Heated waiting rooms are available on both platforms.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
10 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 18:30
- Staff help available,Saturday: 05:30 - 18:30
- Staff help available,Sunday: 09:00 - 18:30
Customer Help Points
Yes
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline,Monday to Sunday: Available
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Help Point location
There are Help Points
Toilets
Available
The toilets are located in the station building.
Accessible Toilets
Available
The accessible toilets are located in the station building, these toilets don't require a radar key.
Baby Changing
Available
Waiting Rooms
Available
Heated waiting rooms are available on both platforms.
Seating Area
Available
Operator
TransPennine Express
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
272 spaces
Accessible spaces
10 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £4.80
- Rate on Saturday £4.80
- Rate on Sunday £4.80
- Rate per week £22.00
- Rate per month £68.00
- Rate per 3 months £182.00
- Rate per year £545.00
Refreshment Facilities
Available
There is a coffee van available from Monday to Saturday, 0700 until 1300.
Public Telephones
Yes
Bicycle Storage
Spaces
72 spaces
Type of Storage
Stands & Racks
Location
2 Tier Stands located outside the ticket office.
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is a help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement buses depart from bus stops on Boroughbridge Road.
The nearest taxi rank is adjacent to the ticket office.
Information to plan your onward journey is available in a printable format here