Last updated:Today at 14:55
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Shepherd's Bush (SPB)
Shepherd's Bush station, Holland Park Roundabout, Shepherd's Bush, Greater London, W12 8LB
The lifts are out of order between platforms 1 & 2 and the station footbridge at Shepherd's Bush station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 10:00, 13:30 - 18:30
- Opening Hours,Saturday: 09:15 - 14:45
- Opening Hours,Sunday: 10:15 - 11:15
Location
Main entrance
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:01 - 00:25
- Information Services Opening Times,Saturday: 05:06 - 00:27
- Information Services Opening Times,Sunday: 07:20 - 00:21
Staff Help Available
- Staff Help Available,Monday to Saturday: 06:00 - 23:45
- Staff Help Available,Sunday: 07:30 - 00:02
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 06:00 - 23:45
- Staff help available,Sunday: 07:30 - 00:02
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
ATM
Available
Ticket hall
Refreshment Facilities
Available
Coffee kiosk Food outlet (Seating unavailable)
Shops
Available
Coffee kiosk and photo booth located in the ticket hall.
Local shops and the Westfield shopping centre are located opposite the station
Public Telephones
No
Public Wi-Fi
Unavailable
Post Boxes
Unavailable
Post Office located nearby
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop D in Ariel Way for westbound services to Clapham Junction
Information to plan your onward journey is available in a printable format here
Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away
