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Shepherd's Bush (SPB)

Shepherd's Bush station, Holland Park Roundabout, Shepherd's Bush, Greater London, W12 8LB

The lifts are out of order between the station entrance / exit and platforms 1 and 2 at Shepherds Bush.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:30 - 10:00, 13:30 - 18:30
  • Opening Hours,Saturday: 09:15 - 14:45
  • Opening Hours,Sunday: 10:15 - 11:15
Location

Main entrance

London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Office
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:01 - 00:25
  • Information Services Opening Times,Saturday: 05:06 - 00:27
  • Information Services Opening Times,Sunday: 07:20 - 00:21

Staff Help Available

  • Staff Help Available,Monday to Saturday: 06:00 - 23:45
  • Staff Help Available,Sunday: 07:30 - 00:02

Customer Help Points

Yes

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

 Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Unavailable

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 06:00 - 23:45
  • Staff help available,Sunday: 07:30 - 00:02
Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Unavailable

ATM

Available

Ticket hall

Refreshment Facilities

Available

Coffee kiosk Food outlet (Seating unavailable)

Shops

Available

Coffee kiosk and photo booth located in the ticket hall.

Local shops and the Westfield shopping centre are located opposite the station

Public Telephones

No

Public Wi-Fi

Unavailable

Post Boxes

Unavailable

Post Office located nearby

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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