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West Croydon (WCY)

West Croydon station, London Road, Croydon, Greater London, CR0 2TA

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:25 - 20:15
  • Opening Hours Saturday: 06:25 - 20:15
  • Opening Hours Sunday: 08:10 - 17:45
London Fare Zone

Zone 5

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Office
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:15 - 01:06
  • Information Services Opening Times Saturday: 05:15 - 01:25
  • Information Services Opening Times Sunday: 06:30 - 00:40

Customer service staff are available from start until end of service, 7 days a week

Staff Help Available

Yes

Customer service staff are available from start until end of service, 7 days a week

Customer Help Points

Yes

Help points on platforms 3 and 4. Customer assistance office on platform 1.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Tourist Information

No

Croydon Visitor Centre is alongside East Croydon station (10 minutes walk or Tramlink)

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

B2 station category. Step free access available for platform 1 and 3 using the London Road car park entrance . This side gate is kept locked but has help buttons to request use.

Step-free access via separate entrance to platform 4 (to Sutton).

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Closed until further notice

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

Customer service staff are available from start until end of service, 7 days a week

Customer Help Points and Meeting Point

Yes

Help points on platforms 3 and 4. Customer assistance office on platform 1.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

Seating Area

Yes

ATM

No

Located on concourse Located by the ticket office

Refreshment Facilities

Yes

Coffee shop

Shops

Yes

News agent High street shops

Pay Phones

No

Post Boxes

No

Post Office located nearby

Bicycle Storage

Spaces

12 spaces

Type of Storage

Stands

Location

Platform 4

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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