Information for disabled passengers
This page is a summary of information available on the National Rail Enquiries website to help make your journey go as smoothly as possible. Clicking on underlined words will take you to a page containing more detailed information on each topic.
If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact the Train Company that manages the station you are starting your journey from. If you journey involves a Network Rail station please contact the Train Company you are starting your journey with. Please try and give a minimum of 24 hours notice before your journey as this will allow time for any special arrangements to be made. If this is not possible the Train Companies will still do their best to help, but cannot guarantee to provide their normal level of service.
Assisted Travel contact details can be found in the "Support and Information" section of the appropriate Train Company page. If you are unsure of which Train Company you need, look at our Stations and Destinations page and enter the name or three letter code of the station you are starting from. These pages also show details of the facilities available at a station.
Accessible stations and Stations Made Easy
The Association of Train Operating Companies (ATOC) have produced a map of the mainland National Rail network that provides at-a-glance information about the accessibility of many stations.
The map uses symbols to indicate if each station has step-free access to all platforms from the station entrance, or limited access.
Download the PDF file of the National Rail map.
Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.
To use Stations Made Easy look at our Stations and Destinations page, enter the name, or three letter code, of the station that you are interested in, and then click on the Stations Made Easy logo next to the station address.
Train Companies have different policies about carrying Mobility Scooters on trains.
This Association of Train Operating Companies (ATOC) have launched a website called Rail Travel Made Easy which is designed to help disabled passengers and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain.
The Disabled Persons Railcard website also provides lots of useful hints and tips on rail travel for disabled rail users.