Information for disabled passengers

This page is a summary of information available on the National Rail Enquiries website to help make your journey go as smoothly as possible. Clicking on underlined words will take you to a page containing more detailed information on each topic.

Travel assistance

Rail services are now far more accessible than they were in the past and many disabled people are able to use the rail network without assistance.

We will always do our best to help disabled passengers that need assistance, but if you need help when travelling by rail, it is best to book assistance in advance so that we can ensure that any help you may need is provided.

In particular, we would recommend that you book assistance if you:
•    Have a mobility or other disability that means you find getting on and off trains difficult;
•    Are a wheelchair user (on most services you will need to use a boarding ramp and, on some services reserve a wheelchair space on the train service you wish to use);
•    Are a mobility scooter user (there are restrictions on different train operators which need to be checked, a boarding ramp will be required and possibly a reservation for the space onboard).
•    Have a sight impairment and need guiding around a station or help boarding and alighting from your train;
•    Have difficulty walking long distances – at some stations we can provide a station wheelchair or, at some larger stations, access to an electric buggy.


We recommend that you book help 24 hours before you travel. This enables us to: give you as much information as possible before your travel; make alternative arrangements for you if the station is not step free or not staffed at the time you wish to travel; and ensure that there are enough staff for all the assistance requests at a station. Overall, this allows us to provide you with the best possible assistance on the day.
If you’re not sure and want to talk about how we can help you use rail services successfully please contact one of the following numbers.
Train Company
Access Information
Telephone
Textphone/Typetalk
Abellio Greater Anglia Abellio Greater Anglia
Access Information
08000 282 878 0845 606 7245 (Textphone)
Arriva Trains Wales
Arriva Access information
08453 003 005
0845 758 5469 (Textphone)
c2c
c2c Access information
01702 357 640
01702 357 640 (Textphone
compatible with Ultratec Minicom 6000)
Chiltern Railways
Chiltern Railways
Access information
08456 005 165
08457 078 051 (Textphone)
CrossCountry
CrossCountry Access
information
0844 811 0125
0844 811 0126 (Textphone)
East Coast
East Coast Access
information
08457 225 225
18001 08457 225 225 (Text relay service)
East Midlands Trains
East Midlands Trains
Access information
08457 125 678
08457 078 051 (Textphone)
First Great Western
First Great Western
Access Information
08001 971 329
08002 949 209 (Textphone
First Hull Trains
First Hull Trains
Access Information
08450 710 222
08456 786 967 (Textphone)
First TransPennine Express
First TransPennine Express
Access Information
0800 107 2149
0800 107 2061 (Textphone)
Gatwick Express
Gatwick Express
Access Information
0800 138 0225
08451 27 29 40 (Textphone)
Great Northern Great Northern Access Information 0800 058 2844 0800 975 1052 (Textphone)
Island Line
Island Line
Access Information
0800 528 2100
0800 692 0792 (Textphone)
London Midland
London Midland Access
Information
08706 09 60 60
08457 078 051 (Textphone)
London Overground
London Overground
Access Information
0343 222 1234
020 3031 9331 (Textphone)
Merseyrail
Merseyrail Access
Information
0800 0277 347
0151 702 2071 (Textphone)
Northern Rail
Northern Rail Access
Information
08456 008 008
08456 045 608 (Textphone)
ScotRail
ScotRail Access
Information
0800 912 2901
18001 0800 912 2 901 (Typetalk)
Southeastern
Southeastern Access
Information
08007 834 524
08007 834 548 (Textphone)
South West Trains
South West Trains Access
Information
0800 528 2100
0800 692 0792 (Textphone)
Southern
Southern Access
Information
0800 138 1016
0800 138 1018 (Textphone)
Thameslink Thameslink Access Information 0800 058 2844 0800 975 1052 (Textphone)
Virgin Trains
Virgin Trains Access
Information
08000 158 123
08000 158 124 (Textphone)

Discounts

If you have a disability you may be eligible for a Disabled Persons Railcard.

If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a discount on Anytime tickets.

Accessible stations and Stations Made Easy

The Association of Train Operating Companies (ATOC) have produced a map of the mainland National Rail network that provides at-a-glance information about the accessibility of many stations.

The map uses symbols to indicate if each station has step-free access to all platforms from the station entrance, or limited access. 

Download the PDF file of the National Rail map.

Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.

To use Stations Made Easy look at our Stations and Destinations page, enter the name, or three letter code, of the station that you are interested in, and then click on the Stations Made Easy logo next to the station address.

Train facilities

It can be helpful to have an idea of what facilities are available on board the train. This information is arranged by Train Company. If you are unsure which Train Company is running your train you can check using our Journey Planner.

Mobility Scooters

Train Companies have different policies about carrying Mobility Scooters on trains.

Further information

This Association of Train Operating Companies (ATOC) have launched a website called Rail Travel Made Easy which is designed to help disabled passengers and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain.

The Disabled Persons Railcard website also provides lots of useful hints and tips on rail travel for disabled rail users.