Information for disabled passengers

This page is a summary of information available on the National Rail Enquiries website to help make your journey go as smoothly as possible. Clicking on underlined words will take you to a page containing more detailed information on each topic.

Travel assistance

Rail services are now far more accessible than they were in the past and many disabled people are able to use the rail network without assistance.

We will always do our best to help disabled passengers that need assistance, but if you need help when travelling by rail, it is best to book assistance in advance so that we can ensure that any help you may need is provided.

In particular, we would recommend that you book assistance if you:
•    Have a mobility or other disability that means you find getting on and off trains difficult;
•    Are a wheelchair user (on most services you will need to use a boarding ramp and, on some services reserve a wheelchair space on the train service you wish to use);
•    Are a mobility scooter user (there are restrictions on different train operators which need to be checked, a boarding ramp will be required and possibly a reservation for the space onboard).
•    Have a sight impairment and need guiding around a station or help boarding and alighting from your train;
•    Have difficulty walking long distances – at some stations we can provide a station wheelchair or, at some larger stations, access to an electric buggy.

We recommend that you book help 24 hours before you travel. This enables us to: give you as much information as possible before your travel; make alternative arrangements for you if the station is not step free or not staffed at the time you wish to travel; and ensure that there are enough staff for all the assistance requests at a station. Overall, this allows us to provide you with the best possible assistance on the day.
If you’re not sure and want to talk about how we can help you use rail services successfully please contact one of the following numbers.
Train Company
Access Information
Abellio Greater Anglia Abellio Greater Anglia Access information
08000 282 878 18001 08000 282878 (text relay service)
Arriva Trains Wales
Arriva Access information
0333 005 0501
0845 758 5469 (Textphone)
c2c Access information 01702 357 640
01702 357 640 (Textphone
compatible with Ultratec Minicom 6000)
Caledonian Sleeper Caledonian Sleeper Access information 0330 060 0500 1 800 103 300 600 500 (text relay service)
Chiltern Railways
Chiltern Railways Access information
03456 005 165
08457 078 051 (Textphone)
CrossCountry Access information
0344 811 0125
0344 811 0126 (Textphone)
East Midlands Trains
East Midlands Trains Access information
03457 125 678
03457 078 051 (Textphone)
First TransPennine Express
First TransPennine Express Access information
0800 107 2149
0800 107 2061 (Textphone)
Great Western Railway
Great Western Railway Access information
08001 971 329
08002 949 209 (Textphone
Gatwick Express
Gatwick Express Access information
0800 138 0225
08451 27 29 40 (Textphone)
Great Northern Great Northern Access information 0800 058 2844 0800 975 1052 (Textphone)
Hull Trains
Hull Trains Access information
0800 316 1323 or use booking form
08456 786 967 (Textphone)
Island Line
Island Line Access information
0800 528 2100
0800 692 0792 (Textphone)
London Midland
London Midland Access information
0800 092 4260
0344 811 0134 (Textphone)
London Overground
London Overground Access information
0343 222 1234
020 3031 9331 (Textphone)
Merseyrail Access information
0800 0277 347
0151 702 2071 (Textphone)
Northern Rail
Northern Rail Access information
0808 1561 606
08456 045 608 (Textphone)
ScotRail Access information
0800 912 2901
18001 0800 912 2 901 (Typetalk)
Southeastern Access information
08007 834 524
08007 834 548 (Textphone)
South West Trains
South West Trains Access information
0800 528 2100
0800 692 0792 (Textphone)
Southern Access information
0800 138 1016
0800 138 1018 (Textphone)
Thameslink Thameslink Access information 0800 058 2844 0800 975 1052 (Textphone)
TfL Rail TfL Rail Access information 0343 222 3456 0800 112 3456 (Textphone)
Virgin Trains
Virgin Trains Access information
08000 158 123
08000 158 124 (Textphone)
Virgin Trains East Coast Virgin Trains East Coast Access information
03457 225 225 18001 03457 225 225 (Text relay service)


If you have a disability you may be eligible for a Disabled Persons Railcard.

If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a discount on Anytime tickets.

Accessible stations and Stations Made Easy

The Association of Train Operating Companies (ATOC) have produced a map of the mainland National Rail network that provides at-a-glance information about the accessibility of many stations.

The map uses symbols to indicate if each station has step-free access to all platforms from the station entrance, or limited access. 

Download the PDF file of the National Rail map.

Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.

To use Stations Made Easy look at our Stations and Destinations page, enter the name, or three letter code, of the station that you are interested in, and then click on the Stations Made Easy logo next to the station address.

Train facilities

It can be helpful to have an idea of what facilities are available on board the train. This information is arranged by Train Company. If you are unsure which Train Company is running your train you can check using our Journey Planner.

Mobility Scooters

Train Companies have different policies about carrying Mobility Scooters on trains.

Further information

This Association of Train Operating Companies (ATOC) have launched a website called Rail Travel Made Easy which is designed to help disabled passengers and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain.

The Disabled Persons Railcard website also provides lots of useful hints and tips on rail travel for disabled rail users.

London Turn up & Go Trial

Currently, all train operating companies (TOCs) advise disabled passengers to book assistance at least 24 hours before travelling to obtain assistance. By contrast, a ‘Turn up & Go’ service offers assistance to disabled passengers whether they book in advance or not.

For more information please see the London TUG leaflet.