Edinburgh (EDB)

Managed by Network Rail 

 
Waverley Station
Edinburgh
EH1 1BB
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop Public House/Bar Food outlet (Seating available)
  • ATM machine

    ATM machine Located on concourse Located by the ticket office
  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Located on the concourse
  • Tourist information office

  • Shops

    Shops Wide range of shops Passport Photo Booth
 
 

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Route planning around the station including maps and platforms

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Station Message: Alert!

Waverley station taxi rank closed on Monday 2 June.

 Alternative taxi ranks can be found on Market Street and Waverley Bridge.

Passenger drop off point are at Carlton Road, Market Street or New Street car park.

Free short term parking for up to 30 minutes is available at New Street car park

 

Getting to and from the station

 
Car Park
New Street: Long Stay
Operator
APCOA
Phone number
0845 077 4224
Alternative phone number
0131 557 3508
Address
-
-
Note

To book online parking see http://www.trainstationparking.co.uk/ 

Opening hours
Monday - Friday 04:00 - 00:45
Saturday - Sunday 06:00 - 00:45
Number of spaces
617  with 16 accessible spaces available

Parking is chargeable for all vehicles. There is free short term parking for up to 30 minutes at New Street car park

 
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
CCTV Coverage
Yes
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location

Cycle storage can be found in the station: by the lift at Platform 2 (38 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (44 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Cycle storage spaces
150
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return. 
CCTV Coverage
Yes
Onward travel information

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Taxi

The taxi rank will close from Monday 2 June, an alternative taxi rank can be found on Waverley Bridge.

Accessible taxis

Accessible taxis can be located on Waverley Bridge (exit 2) please note this includes a steep incline. There is also a temporary taxi rank on Market Street exit 3 which can be accessed by lifts

Impaired mobility set down / pick up points available
Yes

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator: East Coast – 03457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 0845 6015 929

Airport

Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com 

Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:00 - 23:59
Saturday 05:00 - 23:59
Sunday 07:00 - 23:59

Advanced Tickets can only be purchased between 09:30 and 18:30 Monday-Sunday.

Location

In the Travel Centre

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All East Coast machines are DDA compliant in the Travel Centre

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Left luggage
Yes
Excess Baggage Company
For more information visit www.leftbaggage.co.uk/locations
0131 558 3829
Lost Property
Yes
Excess Baggage Company
Monday - Friday 09:00 - 17:00

Situated within left luggage.

Operated by Excess Baggage Company
Customer Services
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
Ticket gates
Yes
Automatic Ticket Gates operate at Platforms 12-18.
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on concourse Located by the ticket office
Bureau de Change
Yes
First class Lounge
Yes

Opening Hours

East Coast:

  • Mon-Fri 06:30-21:00
  • Sat 09:00-17:30
  • Sun 09:45-19:00

ScotRail

  • Mon-Fri 08:40-23:28
  • Sat Closed
  • Sun 16:00-23:59

Located

Opposite platform 11

Tickets Accepted with ScotRail

All First Class.

Advance Loyalty Club members can also use all ScotRail First Class Lounges on presentation of their membership card as well as ANY type of ticket valid for travel on ScotRail services that day. Tickets not valid on ScotRail services cannot be accepted

Tickets Accepted in East Coast First Class Lounge

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any East Coast First Class packages
  • First Advance (routed EC/EC & connections)
  • EC First Class Reader Offer (routed EC/EC & connections)
  • EC First Class Flat Fare (routed EC/EC & connections)
  • EC Rewards First Class Leisure Single (routed EC/EC & connections)
  • EC Print @ Home First Class Upgrade voucher (routed EC/EC & connections)
  • Inclusive Tour Tickets (eg. Superbreak)
  • Weekend First

Restricted tickets
All First Class tickets valid only on other train operators, including ScotRail Sleepers

Assistance dogs and other well behaved dogs on leads will be permitted in all East Coast First Class Lounges

Facilities

Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

First class Lounge opening hours
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Available in part on the main concourse during Station Opening times

Post box
Yes
Located on the concourse
Public Wi-Fi
Yes
<p><a href=""http://btopenzone.hotspot-directory.com/results.php?txtQuick=EH1 1BB&z=9&radRoaming=1"" target=""_blank"">Find WiFi Hotspots around Edinburgh Waverley station</a></p>
Refreshment facilities
Yes
Coffee shop Public House/Bar Food outlet (Seating available)
Shops
Yes
Type of shops available
Wide range of shops Passport Photo Booth
Toilets
Yes
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Female toilets,Male toilets, 
National key toilets
Yes
National key toilets location

At entrance to Public Toilets

Showers
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse

The Mobility Assistance Room is currently under renovation and is temporarily located upstairs in the East Coast passenger lounge next to platform 11

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

 
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Sunday 24 Hours a Day
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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