Last updated:Today at 20:09
Train companies affected:Avanti West Coast, London Northwestern Railway
Peterborough (PBO)
Peterborough station, Station Road, Peterborough, Cambridgeshire, PE1 1QL
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 06:00 - 20:00
- Opening Hours,Sunday: 08:00 - 20:00
Location
In Travel Centre and on concourse.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 03:15 - 01:00
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 03:00 - 01:30
- Staff Help Available,Sunday: 05:00 - 01:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 09:00 - 16:00
Trolleys
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Outside station plus we can book by phone
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Peterborough Car Park 1
26 spaces
Peterborough Car Park 2
Not Specified
Peterborough Car Park 3
Not Specified
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 03:00 - 01:30
- Staff help available,Sunday: 05:00 - 01:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
Available
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating Area
Available
Main station
Operator
London North Eastern Railway
Spaces
731 spaces
Accessible spaces
26 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.50
- Off-peak rate £8.00
- Rate per day £20.00
- Rate on Saturday £8.00
- Rate on Sunday £8.00
- Rate per week £60.00
- Rate per month £228.00
- Rate per year £2090.00
Notes
Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Annual Season Premier Bays - £2470.00
Mayor's Walk Car Park
Operator
London North Eastern Railway
Spaces
262 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.50
- Off-peak rate £8.00
- Rate per day £20.00
- Rate on Saturday £8.00
- Rate on Sunday £8.00
- Rate per week £60.00
- Rate per month £228.00
- Rate per year £2090.00
Notes
Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Premier bays annual - £2470
Spittle Bank
Spaces
193 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.50
- Off-peak rate £8.00
- Rate per day £20.00
- Rate on Saturday £8.00
- Rate on Sunday £8.00
- Rate per week £60.00
- Rate per month £228.00
- Rate per year £2090.00
Notes
Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Premier bays annual - £2470
ATM
Available
Refreshment Facilities
Available
Various coffee shops and café's available for refreshments
Shops
Available
Public Telephones
Yes
Post Boxes
Available
Located at the front of the station
Bicycle Storage
Spaces
458 spaces
Type of Storage
Stands & Racks
Location
Alongside station entrance and adjacent to BTP office
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
More Information
Transport Links
Rail Replacement Coaches leave from the station entrance.
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Information to plan your onward journey is available in a printable format here
