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Last updated:Today at 11:42
Train companies affected:National Rail

London Waterloo East (WAE)

London Waterloo East station, Sandell Street, London, SE1 8NH

The gentlemen's toilets are out of service until further notice at London Waterloo East.

Live trains

Radio buttons live-trains-finder-type

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours

Yes

Assistance/Help available from station staff from First to Last trains.

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

On overbridge from Waterloo Main station

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

Yes

Customer Help Points

Yes

On platforms and overbridge

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.

There is an entrance from Southwark underground station but this involves either steps or an escalator. 

There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 

Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

On overbridge from Waterloo Main station

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Platforms B and C - Available during staffing hours

Waiting rooms

Yes

Heated waiting room on Platform B and C Only available when staff present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

Yes

On platforms and overbridge

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.

Toilets

Yes

Platform B and C - Available during staffing hours

Accessible Toilets

Yes

Platforms B and C - Available during staffing hours

Baby Changing

Yes

Only available when staff present

Waiting Rooms

Yes

Heated waiting room on Platform B and C Only available when staff present

Seating Area

Yes

Refreshment Facilities

Yes

Coffee shops and Selecta vending machines

Shops

Yes

newspapers

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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