Train Tracker

 

Train Tracker

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    TrainTracker™ : 03457 48 49 50

    TrainTracker™ offers live arrival / departure board information over the phone. TrainTracker™. TrainTracker™ can be accessed by calling 03457 48 49 50 and selecting option 1.

    We can help you with journey information

    Call TrainTracker™ for live train running information for today or timetable and fares information for the next three months (Calls cost no more than calls to geographic 01 or 02 numbers. Calls from landlines and mobiles are included in free call packages and discount schemes).

    TrainTracker™ uses a high quality speech recognition service to let you request real time journey information over the phone. By answering no more than 4 simple questions it can give you the same real time train running information as our website, including whether your train is delayed or cancelled and, if we have it, the reason for the delay or cancellation.

    But TrainTracker™ does more than just live train running information. If you ask it to TrainTracker™ can also give you train times for your journey up to 3 months in advance and even advise you of the cheapest available fare, including Oyster Pay As You Go where this is available.


     

    TrainTracker™ Text Terms and Conditions

     
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    TrainTracker™ : 03457 48 49 50

    How much does TrainTracker cost?

    For live train times for today and train timetables for the next three months.

    Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

     
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    TrainTracker™ : 03457 48 49 50

    TrainTracker™ remembers your previous requests.

    How does it adapt to me?

    TrainTracker™ remembers your previous requests.

    When you call TrainTracker™ it searches its records to see if you have called before and will try to offer you details of a specific journey. This is ideal if you call the service regularly about the same journey, for example you commute to work. TrainTracker™ will recognise your number and ask if you are calling about your regular journey. This saves you having to repeat you home and work stations every time, saving you time and potentially reducing the cost of your call. This adaptation is based on how frequency you call TrainTracker™, the time of day and other aspects of your call profile.

    This adaptation includes:
    • repeats of the most recently requested information
    • information which was relating to travel today
    • return trains for journeys you've asked about where the outbound travel was today or yesterday
    • regularly requested routes

    This may be based on frequency of calling, time of day and other aspects of your call profile. Use of the service indicates acceptance of the storage of the information required for the adaptation features to work.

    TrainTracker™ Terms and Conditions

     
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    TrainTracker™ : 03457 48 49 50

    TrainTracker™ should work in most conditions but like all speech recognition services loud background noise or poor reception can impact on its ability to correctly understand what you are saying. To help with this TrainTracker™ also allows you to use your touchtone keypad to answer questions.

    Another common problem is stations in different parts of the country with the same, or very similar, names. To help TrainTracker™ recognise the correct station you can specify the county when you make your request. For example, when asking for Newport you can say "Newport, Gwent" or "Newport, Essex" in order to get the right station.

    Useful hints for TrainTracker

    For example, to ask for Oxford station you can select 693673 on your keypad to spell out 'oxford'. Note: Some Blackberry and other mobile phone users whose handsets do not use the standard keypad layout may have difficulty using the TrainTracker™ touchtone service.

    The service has live departure times for today and tomorrow and timetable times for the next 3 months.

    Another common problem is stations in different parts of the country with the same, or very similar, names. To help TrainTracker™ recognise the correct station you can specify the county when you make your request. For example, when asking for Newport you can say "Newport, Gwent" or "Newport, Essex" in order to get the right station.

    TrainTracker™ Terms and Conditions

     
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    TrainTracker™ : 03457 48 49 50

    TrainTracker™ is ideal for people who require train times either for today or for the next 3 months and are away from the internet.

    Comments or suggestions?

    TrainTracker™ and TrainTracker™ Text

    We are interested to hear your thoughts on our TrainTracker™ Text service. Simply drop us a line, using our online Feedback area.

    To comment about National Rail Enquiries

    National Rail Enquiries provides fare and timetable information over the telephone and self-service portals using the Internet, telephone and mobile technology.

    General Comments
    - To talk to us about printed timetables, maps, advertising and other comments.
    Complaints
    - To talk to us about any concerns you have about any of our services.
    Website
    - To tell us if you're having difficulties navigating or using our website.
    Problems
    - To tell us about any Technical Problems you've experienced or errors you've found with our Journey Planner, Live Departure Boards, TrainTracker™ or any other part of our website.
    By post
    Freepost RSEH-TBGE-HBJJ
    Customer Relations
    National Rail Enquiries
    Plymouth
    PL4 6AB

    TrainTracker™ Terms and Conditions