Arriva Trains Wales (AW)

03/01/2018 13:19:49
http://www.arrivatrainswales.co.uk

Information last updated 07 August 2018 13:53

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Arriva Trains Wales - Lost Property
Email address
lost.property@arrivatw.co.uk
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03333211202
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended overnight services between Port Talbot and Swansea / Llannelli from Monday 29 October to Friday 2 November
Buses replace trains between Machynlleth and Aberystwyth on Saturday 3 and Sunday 4 November
Amended late night / early morning services between Crewe and Chester from Monday 29 October to Friday 2 November
Buses replace late night trains between Radyr and Pontypridd / Merthyr Tydfil / Aberdare from Monday 29 October until Friday 2 November
Buses replace trains between Radyr and Pontypridd / Merthyr Tydfil / Aberdare / Treherbert until 12:30 on Sunday 28 October
Buses replace trains between Shrewsbury and Chester on Sunday 28 October
Buses replace trains between Machynlleth and Aberystwyth on Sunday 28 October
Amended overnight Arriva Trains Wales services to / from Crewe from Monday 23 to Friday 26 October
Amended evening services between Chester / Llandudno Junction and Holyhead from Monday 22 to Friday 26 October
Amended 22:15 Maesteg to Gloucester service from Monday 22 to Thursday 25 October
Buses replace overnight trains between Cardiff Central and Bridgend via Barry from Monday 22 to Friday 26 October
Buses replace trains between Manchester Piccadilly and Warrington Bank Quay on Saturday 29 and Sunday 30 September
Amended overnight / early morning Arriva Trains Wales services from Monday 10 to Thursday 13 September
Buses replace trains between Shrewsbury and Wrexham General on Sunday 9 September
Buses replace trains between Radyr and Pontypridd on Sunday 9 September
Buses replace trains between Cardiff Central and Bridgend via Barry until 12:25 on Sunday 21 October
Buses replace trains between Shrewsbury and Knighton / Newport from Saturday 20 until 06:00 on Monday 22 October
Amended overnight midweek Arriva Trains Wales service between Manchester and Chester from Monday 15 until Friday 19 October
Amended 05:30 Carmarthen to Pembroke Dock service on Monday 15 October
Buses replace trains between Carmarthen and Pembroke Dock on Sunday 14 October
Amended midweek Arriva Trains Wales service between Shrewsbury and Knighton on Monday 15 and Friday 19 October
Buses replace trains between Shrewsbury and Newport / Knighton on Saturday 13 and Sunday 14 October
Amended late night / early morning Arriva Trains Wales from Monday 3 to Friday 7 September
Buses replace trains between Cardiff Central and Ebbw Vale Town after 21:30 each night from Monday 3 to Friday 7 September
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:35 on Sunday 2 September
Buses replace trains between Shrewsbury and Knighton / Hereford from 21:45 on Friday 5 to 05:00 Monday 8 October
Amended overnight midweek Arriva Trains Wales service through Warrington Bank Quay from Monday 8 until Friday 12 October
Buses replace trains between Manchester Oxford Road and Eccles on Saturday 22 and Sunday 23 September
Amended service at Manchester on Saturday 15 and Sunday 16 September
Amended service at Manchester on Saturday 8 and Sunday 9 September
Buses replace evening trains between Cardiff Central / Cardiff Bay and Rhymney from Monday 1 to Thursday 4 October
Buses replace overnight trains between Neath and Carmarthen from Monday 1 to Friday 5 October
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 24 to Thursday 27 September
Buses replace trains between Cardiff Central and Pontypridd after 23:00 each night from Monday 24 to Thursday 27 September
Buses replace trains between Rhyl and Holyhead after 22:20 each night from Monday 24 to Friday 28 September
Amended Arriva Trains Wales services between Crewe and Manchester Piccadilly from Monday 24 to Thursday 27 September
Buses replace trains between Bidston and Shotton on Sunday 30 September
Buses replace trains between Hereford / Knighton and Shrewsbury from Saturday 29 September until 04:15 on Monday 1 October
Buses replace trains between Cardiff Central and Radyr / Rhymney until 12:20 on Saturday 29 September
Buses replace trains between Carmarthen and Pembroke Dock / Milford Haven / Fishguard Harbour on Sunday 23 September
Buses replace trains between Cardiff Central and Pontypridd on Sunday 23 September
Amended services in the Shrewsbury / Crewe area after 22:00 on Sunday 19 August
Buses replace trains between Crewe and Chester on Sunday 16 September
Buses replace trains between Cardiff Central and Pontypridd on Sunday 16 September
Buses replace overnight trains between Crewe and Chester from Monday 17 to Friday 21 September
Buses replace trains between Whitland and Milford Haven / Fishguard Harbour on Sunday 16 September
Amended late night midweek service between Cardiff Central and Bridgend each night from Monday 27 until Thursday 30 August
Amended late night midweek service at Machynlleth from Monday 27 until Friday 31 August
Buses replace late night trains between Manchester Piccadilly and Chester from Monday 27 to Friday 31 August
Buses replace trains between Cardiff Central and Barry Island / Bridgend before 09:25 on Sunday 26 August
Buses replace trains between Manchester Piccadilly and Stockport until 16:45 on Sunday 26 August
Buses replace trains between Pontypridd and Treherbert from Saturday 25 to Monday 27 August
Amended late night midweek service between Cardiff Central and Rhymney from Monday 20 until Friday 24 August
Amended service between Crewe and Shrewsbury / Chester on Saturday 18 and Sunday 19 August
Amended late night Arriva Trains Wales service between Manchester Piccadilly and Crewe from Monday 13 to Thursday 16 August