Arriva Trains Wales (AW)

25/03/2015 11:36:03
http://www.arrivatrainswales.co.uk

Information last updated 22 May 2015 14:36

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
-
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property

 

Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel

 

Phone
03330050501
Textphone number
08456050600 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel

 

Phone
08709 000 767
Contact note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Business Travel

Arriva Trains Wales Business Travel

Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Contact note

Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 9 August
Amended Arriva Trains Wales services from Monday 10 to Friday 14 August
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 9 August
Amended trains between Cardiff Central and Barry until 09:30 on Sunday 2 August
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 2 August
Amended Arriva Trains Wales services from Monday 3 to Friday 7 August
Buses replace trains between Crewe and Chester on Saturday 1 and Sunday 2 August
Amended Arriva Trains Wales services from Monday 27 to Friday 31 July
Amended 20:30 Manchester Piccadilly to Cardiff Central and 21:15 Carmarthen to Hereford on Sunday 26 July
Buses replace Cardiff Central to Ebbw Vale Parkway service on Sunday 26 July
Amended service between Port Talbot Parkway and Fishguard Harbour from 23:40 on Saturday 25 to 09:00 Sunday 26 July
Amended service between Carmarthen / Swansea and Cardiff Central until 08:50 on Sunday 19 July
Amended Arriva Trains Wales services from Monday 20 to Friday 24 July
Buses replace trains between Hereford and Newport / Cardiff Central from 22:40 on Sunday 19 July
Buses replace Cardiff Central to Ebbw Vale Parkway services on Sunday 19 July
Amended Arriva Trains Wales services each night from Monday 13 to Thursday 16 July
Amended trains between Shrewsbury and Crewe / Chester from 22:05 Sunday 12 July
Buses replace trains between Shrewsbury and Hereford / Broome on Sunday 12 July
Buses replace trains between Cardiff Central and Rhymney until 12:30 on Sunday 12 July
Amended service between Fishguard Harbour and Cardiff Central until 09:25 on Sunday 12 July
Buses replace Cardiff Central to Ebbw Vale Parkway services on Saturday 11 and Sunday 12 July
Buses replace trains between Broome/Hereford and Shrewsbury on Sunday 5 July
Amended service between Fishguard Harbour and Port Talbot Parkway until 09:25 on Sunday 5 July
Buses replace Cardiff Central to Ebbw Vale Parkway services on Saturday 4 and Sunday 5 July
Amended Arriva Trains Wales services each night from Monday 6 to Friday 10 July
Buses replace trains between Newport and Cardiff Central on Saturday 27 and Sunday 28 June
Amended Arriva Trains Wales services from Monday 22 to Friday 26 June
Buses replace trains between Cardiff Central and Ebbw Vale Parkway after 22:20 each night from Monday 29 to Thursday 2 July
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 28 June
Buses replace trains between Cardiff Central and Pontypridd on Sunday 28 June
Amended trains between Cardiff Central and Barry until 09:30 on Sunday 21 June
Amended trains between Swansea and Cardiff Central until 08:50 Sunday 21 June
Buses replace trains between Ystrad Mynach and Rhymney on Saturday 20 and Sunday 21 June
Amended Arriva Trains Wales services from Monday 15 to Friday 19 June
Buses replace Cardiff Central to Ebbw Vale Parkway services until 13:30 on Sunday 14 June
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 14 June
Buses replace trains between Pontypridd and Treherbert on Saturday 13 and Sunday 14 June
Buses replace trains between Ystrad Mynach and Rhymney on Saturday 13 and Sunday 14 June
Amended Arriva Trains Wales services from Monday 8 to Friday 12 June
CANCELLED: Buses replace trains between Shrewsbury and Wellington until 08:45 on Sunday 7 June
Revised services between Cardiff Central and Newport / Ebbw Vale Town on Sunday 7 June
Buses replace trains between Cardiff Central / Ystrad Mynach and Rhymney on Saturday 6 and Sunday 7 June
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 7 June
Buses replace trains between Pontypridd and Treherbert on Saturday 6 and Sunday 7 June
Amended Arriva Trains Wales services from Monday 1 to Thursday 4 June
Amended trains between Shrewsbury and Hereford from 22:05 Sunday 31 May
Revised services between Cardiff Central and Newport / Ebbw Vale Parkway on Sunday 31 May
Buses replace trains between Cardiff Central and Radyr / Rhymney until 12:30 on Sunday 31 May
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 31 May
Buses replace trains between Pontypridd and Treherbert on Saturday 30 and Sunday 31 May
Amended Arriva Trains Wales services from Tuesday 26 to Thursday 28 May
Amended service between Newport and Cardiff Central from Saturday 23 to Monday 25 May
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 24 May
Amended Arriva Trains Wales service between Manchester Piccadilly and Chester until 15:30 on Sunday 24 May