Arriva Trains Wales (AW)

03/01/2018 13:19:49
http://www.arrivatrainswales.co.uk

Information last updated 11 January 2018 11:55

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Arriva Trains Wales - Lost Property
Email address
lost.property@arrivatw.co.uk
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03333211202
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended Arriva Trains Wales services between Monday 9 and Thursday 12 April
Buses replace late night trains between Rhyl and Holyhead from Monday 9 to Friday 13 April
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 9 to Friday 13 April
Amended service between Cardiff Central and Pontypridd each night from Monday 9 to Thursday 12 April
Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 8 April
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 8 April
Buses replace trains between Machynlleth and Aberystwyth after 21:45 from Monday 26 to Friday 30 March
Buses replace trains between Birmingham New Street and Shrewsbury until 11:00 on Sunday 11 March
Buses replace trains between Chester and Llandudno Junction on Sunday 8 April
Amended late evening service between Shrewsbury and Crewe on Sunday 25 March
No trains between Cardiff Central and Bridgend / Penarth / Barry Island via Grangetown until 12:25 Sunday 25 March
Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 19 to Friday 23 March
Buses replace trains between Cardiff Central and Ebbw Vale Town after 20:30 from Monday 19 and Friday 23 March
Buses replace trains between Chester and Rhyl / Holyhead 23:45 and 05:15 from Monday 19 to Friday 23 March
Amended services in the Warrington Bank Quay area after 22:00 on Saturday 17 March
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:50 on Sunday 18 March
Buses replace trains between Chester and Llandudno Junction on Saturday 24 and Sunday 25 March
Buses replace trains between Gloucester and Chepstow on Saturday 24 and until 20:00 Sunday 25 March
Buses replace trains between Chester and Llandudno Junction on Sunday 18 March
Amended services between Manchester Piccadilly and Chester on Sunday 4 February
Amended late evening service between Shrewsbury and Crewe on Sunday 4 March
Amended service between Rhymney and Cardiff Central until 12:05 on Sunday 4 March
Buses replace trains between Bridgend and Swansea on Saturday 3 and Sunday 4 March
Amended late night Arriva Trains Wales services each night from Monday 5 to Thursday 8 March
Buses replace trains between Stockport and Crewe each night between 22:50 and 04:20 Monday 26 February to Friday 2 March
Buses replace evening train services between Llandudno Junction and Holyhead between Monday 26 and Thursday 1 March
Amended late night / early morning Arriva Trains Wales services in the Swansea area from Monday 26 February until 06:00 on Friday 2 March
Amended services between Welshpool and Machynlleth from 21:50 each night from Monday 26 February to Thursday 1 March
Buses replace trains between Cardiff and Treherbert / Aberdare / Merthyr Tydfil on Sunday 25 February
Buses replace trains between Cardiff Central and Newport on Saturday 24 and Sunday 25 February
Amended overnight midweek service between Newport and Gloucester from Monday 19 until Thursday 22 February
Amended overnight midweek service between Cardiff Central and Pontypridd each night from 23:30 Monday 19 until Thursday 22 February
Amended overnight midweek service between Crewe and Chester from Monday 19 until Thursday 22 February
Buses replace trains between Newtown and Aberystwyth between Monday 19 and Saturday 24 February
Buses replace trains between Shrewsbury and Machynlleth on Saturday 17 and Sunday 18 February
Buses replace trains between Cardiff Central and Newport on Saturday 17 and Sunday 18 February
Buses replace trains between Cardiff Central and Bridgend via Barry until 12:25 on Sunday 11 February
Buses replace trains between Chester and Llandudno Junction on Sunday 11 February
Buses replace trains between Chester and Manchester Piccadilly on Saturday 10 and Sunday 11 February
Buses replace trains between Newport and Gloucester / Cheltenham Spa from Monday 12 to Thursday 15 February
Amended late night / early morning trains between Chester and Holyhead from Monday 12 to Friday 16 February
Buses replace trains between Newtown and Aberystwyth from Monday 12 to Thursday 15 February
Buses replace trains between Newport and Hereford after 22.30 on Sunday 4 February
Buses replace trains between Carmarthen and Fishguard Harbour from 1300 on Sunday 4 February
Revised overnight service between Holyhead and Chester from Monday 5 to Friday 9 February
Revised late night service between Welshpool and Aberystwyth from Monday 5 to Thursday 8 February
Revised service in the Manchester Piccadilly area from Monday 5 to Friday 9 February
Amended overnight service in South Wales from Monday 22 until Friday 26 January
Amended overnight North Wales Coast service from Monday 22 until Friday 26 January
No trains between Hereford and Newport after 22:40 on Sunday 28 January
Buses replace trains between Cardiff Queen Street and Radyr on Sunday 28 January
No trains at Cardiff Queen Street on Sunday 21 January
Amended overnight service between Holyhead and Chester from Monday 29 January to Thursday 1 February
Amended late night service between Cardiff Central and Swansea from Monday 29 January to Thursday 1 February
Amended late night and overnight service in the Manchester area from Monday 29 January until Thursday 1 February
Buses replace trains between Chester and Llandudno Junction on Sunday 28 January
No trains between Llandudno Junction and Chester on Sunday 21 January