Transport for Wales (AW)

15/10/2018 13:04:19
https://www.tfwrail.wales/

Information last updated 15 October 2018 14:04

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Friday - 08:00 - 22:00
Saturday - 08:00 - 22:00
Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Stafford and Wolverhampton until 12:00 on Tuesday 1 January
Amended evening train services between Cardiff Central and Bridgend via Pontyclun on Sunday 30 December
Major improvement work between Patchway and Severn Tunnel Junction / Chepstow from Tuesday 25 December to Tuesday 1 January
Amended 21:38 Merthyr Tydfil to Bridgend service from Tuesday 18 to Friday 21 December
Amended evening services to / from Manchester Piccadilly from Monday 17 to Thursday 20 December
Buses replace evening trains between Pontypridd and Cardiff Central from Monday 17 to Thursday 20 December
Buses replace overnight trains between Cardiff Central and Ebbw Vale Parkway from Monday 26 to Thursday 29 November
Buses replace trains between Cardiff Central and Barry Island / Bridgend until 09:25 on Sunday 2 December
Amended services between Cardiff Central and Ebbw Vale Town / Hereford on Sunday 2 December
Buses replace trains between Swansea and Carmarthen on Sunday 2 December
Amended midweek Transport for Wales services from Monday 10 to Friday 14 December
Amended overnight Transport for Wales services from Monday 3 to Thursday 6 December
Amended overnight service between Chester and Manchester Piccadilly from Monday 26 to Friday 30 November
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:45 on Sunday 25 November
Buses replace trains between Swansea and Carmarthen on Sunday 25 November
Buses replace evening trains between Cardiff Central / Cardiff Bay and Rhymney from Monday 12 to Friday 16 November
Buses replace trains between Cardiff Central and Radyr / Rhymney until 12:20 on Sunday 11 November
Buses replace trains between Bangor and Holyhead on Sunday 25 November
No trains between Cardiff Central and Bridgend from 22:35 on Sunday 18 November
Amended overnight service between Warrington Bank Quay and Manchester from Monday 19 to Friday 23 November
Buses replace overnight services between Machynlleth and Aberystwyth from Monday 19 to Friday 23 November
Buses replace trains between Carmarthen and Pantyffynnon / Swansea on Sunday 18 November
Buses replace trains between Bangor and Holyhead on Saturday 17 and Sunday 18 November
Buses replace trains between Knighton and Llanwrtyd on Saturday 27 and Sunday 28 October
Amended late night Transport for Wales service between Crewe and Manchester Piccadilly each night from Monday 5 to Friday 9 November
Amended overnight services between Port Talbot and Swansea / Llanelli from Monday 29 October to Friday 2 November
Buses replace trains between Machynlleth and Aberystwyth on Saturday 3 and Sunday 4 November
Amended late night / early morning services between Crewe and Chester from Monday 29 October to Friday 2 November
Buses replace late night trains between Radyr and Pontypridd / Merthyr Tydfil / Aberdare from Monday 29 October until Thursday 1 November
Buses replace trains between Radyr and Pontypridd / Merthyr Tydfil / Aberdare / Treherbert until 12:30 on Sunday 28 October
Buses replace trains between Shrewsbury and Chester on Sunday 28 October
Buses replace trains between Machynlleth and Aberystwyth on Sunday 28 October
Amended overnight Transport for Wales services to / from Crewe from Monday 22 to Friday 26 October
Amended evening services between Chester / Llandudno Junction and Holyhead from Monday 22 to Friday 26 October
Amended 22:15 Maesteg to Gloucester service from Monday 22 to Thursday 25 October
Buses replace overnight trains between Cardiff Central and Bridgend via Barry from Monday 22 to Friday 26 October
Buses replace trains between Cardiff Central and Bridgend via Barry until 12:25 on Sunday 21 October
Buses replace trains between Shrewsbury and Knighton / Newport, and amended services at Hereford from Saturday 20 until 06:00 on Monday 22 October
Amended overnight midweek Transport for Wales service between Manchester and Chester from Monday 15 until Friday 19 October
Amended midweek Transport for Wales service between Shrewsbury and Knighton on Monday 15 and Friday 19 October