Transport for Wales (AW)

15/10/2018 13:04:19
https://www.tfwrail.wales/

Information last updated 10 April 2019 12:49

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Friday - 08:00 - 22:00
Saturday - 08:00 - 22:00
Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
Amended 07:10 Cardiff Central to Pembroke Dock on Sunday 14 July
Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Tuesday 16 to Thursday 18 July
Amended late night services between Crewe and Manchester Piccadilly from Monday 15 to Thursday 18 July
Buses replace late night trains in the Radyr / Pontypridd area from Monday 8 to Thursday 11 July
Amended evening / morning trains in the Swansea area from Monday 8 to Friday 12 July
Buses replace trains until 12:30 between Radyr and Treherbert / Aberdare / Merthyr Tydfil on Sunday 7 July
Amended overnight / early morning Transport for Wales trains from Monday 1 to Friday 5 July
Buses replace late night trains to / from Crewe on Sunday 30 June
Buses replace trains between Cardiff Central and Barry / Bridgend before 09:50 on Sunday 30 June
Buses replace trains between Ebbw Vale Town and Cardiff Central on Sunday 30 June
Buses replace late night trains between Hereford and Cardiff Central from approximately 22:40 on Sunday 23 June
Amended midweek Transport for Wales service from Monday 24 to Friday 28 June
Amended midweek Transport for Wales service from Monday 17 to Friday 21 June
Buses replace trains between Ebbw Vale Town and Cardiff Central on Sunday 2 June
Buses replace trains between Shrewsbury and Broome / Newport on Sunday 2 June
Buses replace late night trains between Cardiff Central / Newport and Hereford on Sunday 16 June
Buses replace trains between Newport and Cardiff Central / Bridgend on Sunday 16 June
Buses replace late night trains between Cardiff Central and Rhymney from Monday 10 to Thursday 13 June
Buses late night / early morning replace trains between Rhyl and Holyhead from Monday 3 to Friday 7 June
Amended evening service between Wrexham and Shrewsbury from Monday 3 to Thursday 6 June
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 3 to Thursday 6 June
Amended evening trains between Cardiff Central and Radyr / Pontypridd from Monday 3 to Thursday 6 June
Buses replace trains between Cardiff Central and Pontypridd until 13:00 on Sunday 2 June
Amended evening train services between Crewe and Stockport from Monday 3 and Thursday 6 June
Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
Amended late night / early morning Transport for Wales service between Crewe and Chester from Monday 27 to Friday 31 May
Buses replace trains between Newport and Shrewsbury on Sunday 26 May
Buses replace trains between Chester and Manchester Piccadilly on Sunday 26 May
Buses replace late night / early morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 20 to Friday 24 May
Amended evening train service between Shrewsbury and Wrexham from Monday 20 to Thursday 23 May
Buses replace trains between Cardiff Central and Barry / Penarth / Bridgend via the Vale of Glamorgan on Sunday 19 May until 09:50
Amended 22:15 Maesteg to Gloucester service from Monday 20 to Thursday 23 May
Buses replace late night trains between Shrewsbury and Crewe on Sunday 19 May
Buses replace trains between Cardiff Central and Ebbw Vale Town after 21:30 each night from Monday 13 to Thursday 16 May
Amended evening / morning trains between Manchester and Chester from Tuesday 14 to Friday 17 May
Amended late night / early morning trains in the Swansea area from Monday 13 to Friday 17 May
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:35 on Sunday 12 May
Amended late night Transport for Wales services from Monday 06 to Friday 10 May
Amended late night service between Cardiff Central and Bridgend from Monday 6 until Thursday 9 May
Buses replace Transport for Wales services between Manchester Piccadilly and Chester on Sunday 5 May
Buses replace trains between Machynlleth and Aberystwyth between 23:00 and 06:00 each night from Monday 6 until Friday 10 May
Amended service at Cardiff Queen Street from Monday 29 April to Thursday 2 May
Amended trains between to / from Fishguard Harbour from Monday 29 April to Friday 3 May
Buses replace trains between Cardiff Central and Radyr until 12:20 on Sunday 28 April
Buses replace trains between Cardiff Central and Rhymney until 12:05 on Sunday 28 April