Transport for Wales (AW)

15/10/2018 13:04:19
https://www.tfwrail.wales/

Information last updated 12 November 2018 14:02

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Friday - 08:00 - 22:00
Saturday - 08:00 - 22:00
Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Manchester Piccadilly and Crewe on Saturday 23 and Sunday 24 February
Amended service between Cardiff Central and Bridgend on Sunday 27 January
Buses replace trains between Bristol Parkway / Severn Tunnel Junction and Cardiff Central on Sunday 17 February
Buses replace trains between Manchester Piccadilly and Crewe on Saturday 16 and Sunday 17 February
Buses replace trains from 22:45 to 06:00 between Llanelli and Swansea from Monday 21 to Friday 25 January
Buses replace late night trains between Crewe and Chester from Monday 21 January to Friday 25 January
Buses replace late night trains between Radyr and Merthyr Tydfil from Monday 21 to Friday 25 January
Buses replace trains between Whitland and Milford Haven on Saturday 19 and Sunday 20 January
Buses replace trains between Crewe and Manchester Piccadilly on Saturday 9 and Sunday 10 February
Buses replace trains between Bridgend and Swansea on Sunday 3 February
Buses replace trains between Crewe and Manchester Piccadilly on Saturday 2 and Sunday 3 February
Buses replace trains between Birmingham New Street / Worcester Shrub Hill and Cheltenham Spa / Gloucester on Saturday 2 and Sunday 3 February
Amended overnight Transport for Wales services from Monday 14 to Friday 18 January
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 13 January
Buses replace trains between Shrewsbury and Crewe on Saturday 12 and Sunday 13 January
Amended overnight Transport for Wales services between Chester and Manchester Piccadilly from Monday 7 to Friday 11 January
Buses replace evening trains between Hereford and Newport / Cardiff Central on Sunday 6 January
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 6 January
Buses replace trains between Shrewsbury and Crewe on Saturday 5 and Sunday 6 January
Amended service between Newport and Cardiff Central on Saturday 19 and Sunday 20 January
Buses replace overnight trains between Chester / Warrington Bank Quay and Manchester Piccadilly from Tuesday 1 to Friday 4 January
Amended evening trains between Cardiff Central and Bridgend on Wednesday 2 and Thursday 3 January
Buses replace trains between Warrington Bank Quay and Manchester Piccadilly until 18:00 on Tuesday 1 January
Amended evening train services between Cardiff Central and Bridgend via Pontyclun on Sunday 30 December
Major improvement work between Patchway and Severn Tunnel Junction / Chepstow from Tuesday 25 December to Tuesday 1 January
Amended 21:38 Merthyr Tydfil to Bridgend service from Tuesday 18 to Friday 21 December
Amended evening services to / from Manchester Piccadilly from Monday 17 to Thursday 20 December
Buses replace evening trains between Pontypridd and Cardiff Central from Monday 17 to Thursday 20 December
Amended midweek Transport for Wales services from Monday 10 to Friday 14 December