Transport for Wales (AW)

15/10/2018 13:04:19
https://www.tfwrail.wales/

Information last updated 18 December 2018 17:07

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Friday - 08:00 - 22:00
Saturday - 08:00 - 22:00
Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Cardiff Central and Ebbw Vale Town after 21:30 each night from Monday 13 to Thursday 16 May
Amended evening / morning trains between Manchester and Chester from Tuesday 14 to Friday 17 May
Amended late night / early morning trains in the Swansea area from Monday 13 to Friday 17 May
Amended late night / early morning service through Swansea from Monday 15 to Friday 19 April
Buses replace trains between Shotton and Bidston on Sunday 14 April
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:35 on Sunday 12 May
Amended late night Transport for Wales services from Monday 06 to Friday 10 May
Amended late night service between Cardiff Central and Bridgend from Monday 6 until Thursday 9 May
Buses replace Transport for Wales services between Manchester Piccadilly and Chester on Sunday 5 May
Buses replace trains between Machynlleth and Aberystwyth between 23:00 and 06:00 each night from Monday 6 until Friday 10 May
Amended service at Cardiff Queen Street from Monday 29 April to Thursday 2 May
Amended trains between to / from Fishguard Harbour from Monday 29 April to Friday 3 May
Buses replace trains between Cardiff Central and Radyr until 12:20 on Sunday 28 April
Buses replace trains between Cardiff Central and Rhymney until 12:05 on Sunday 28 April
Buses replace late night Transport for Wales services between Crewe and Manchester Piccadilly from Monday 22 to Thursday 25 April
Buses replace late night / early morning trains between Llandudno Junction and Holyhead on Tuesday 23 and Wednesday 24 April
Buses replace trains between Gloucester / Chepstow and Newport from Friday 19 to Monday 22 April
Amended service at Cardiff Central on Sunday 31 March
Amended late night / early morning Transport for Wales service between Shrewsbury and Crewe from Monday 8 to Friday 12 April
Buses replace trains between Cwmbran / Ebbw Vale Town and Cardiff Central on Sunday 14 April
Amended late night / early morning service between Chester and Crewe from Monday 15 to Friday 19 April
Amended service between Radyr and Aberdare / Merthyr Tydfil from Monday 15 to Friday 19 April
Amended service between Cardiff Central and Bridgend / Barry / Penarth on Sunday 7 April
Amended service between Cardiff Central and Ebbw Vale Town / Cwmbran on Sunday 7 April
Amended late night service between Shrewsbury and Chester on Sunday 7 April
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil until 12:30 on Sunday 14 April
Amended 22:15 Maesteg to Gloucester service from Monday 8 to Thursday 11 April
Amended service between Cardiff Central and Newport on Sunday 7 April
Buses replace late night / early morning trains in the Cardiff area from Monday 1 to Friday 5 April
Amended evening / morning trains between Hereford and Cardiff Central on Sunday 31 March and Monday 1 April
Amended late night / early morning trains between Manchester Piccadilly and Chester from Monday 1 to Friday 5 April
Buses replace late night / early morning trains in the Cardiff area from Monday 25 February to Friday 1 March
Buses replace evening trains between Shrewsbury / Chester and Crewe on Sunday 24 February
Amended 22:14 Fishguard Harbour to Swansea service on Saturday 2 March
Buses replace trains between Machynlleth and Newtown on Sunday 24 February
Buses replace trains between Carmarthen and Pembroke Dock on Sunday 24 February
Buses replace trains between Bridgend / Barry Island / Penarth and Cardiff Central until 12:25 on Sunday 24 February
Amended late night / early morning services between Crewe and Chester from Monday 4 to Friday 8 March
Buses replace trains between Cardiff Central and Ebbw Vale Town on Sunday 3 March
Buses replace trains between Barmouth and Pwllheli on Sunday 3 March
Buses replace trains between Machynlleth and Aberystwyth on Saturday 2 and Sunday 3 March
Buses replace late night trains between Newtown / Machynlleth and Aberystwyth from Monday 18 to Thursday 21 March
Buses replace evening trains in the Cardiff area from Monday 18 to Thursday 21 March
Buses replace trains between Cardiff Central and Rhymney until 12:05 on Sunday 17 March
Amended midweek overnight / early morning Transport for Wales services from Monday 25 to Friday 29 March
Amended 05:26 Hereford to Barry Island service on Monday 25 March
Amended evening Transport for Wales services between Crewe and Manchester Piccadilly from Monday 11 to Thursday 14 March
No trains between Hereford and Newport after 22:40 on Sunday 24 March
Buses replace trains between Newtown (Powys) and Machynlleth on Saturday 16 and Sunday 17 March
Buses replace late night trains through Pontypridd from Monday 11 to Thursday 14 March
Amended 21:38 Merthyr Tydfil to Bridgend from Monday 11 to Friday 15 March
Buses replace trains between Cardiff Central and Ebbw Vale Town on Sunday 24 March
Buses replace trains between Machynlleth and Aberystwyth on Saturday 9 and Sunday 10 March
Buses replace trains between Cardiff Central and Pontypridd via Llandaf until 12:30 on Sunday 10 March
Buses replace trains between Barmouth and Pwllheli on Sunday 10 March
Amended service between Newport and Cardiff Central from 23:45 on Saturday 30 and all day on Sunday 31 March
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 23 and Sunday 24 March
Amended services between Bridgend and Cardiff Central via Pontyclun / Rhoose on Sunday 17 March
Buses replace trains between Neath and Swansea / Carmarthen on Saturday 9 and Sunday 10 March
Buses replace trains between Cardiff Central and Swansea on Saturday 2 and Sunday 3 March
Buses replace trains between Manchester Piccadilly and Crewe via Wilmslow on Saturday 23 and Sunday 24 February