East Midlands Trains (EM)

10/12/2017 19:24:36
http://www.eastmidlandstrains.co.uk

Information last updated 20 May 2018 00:36

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended morning / late night East Midlands Trains services on Sunday 5 August
Amended 04:45 Leicester to London St Pancras International service on Saturday 4 August
Revised 05:21 Derby to London St Pancras International service on Saturday 21 July
Major improvement work at Derby station from Sunday 22 July and Sunday 7 October
Amended East Midlands Trains service to and from London St Pancras International on Saturday 14 and Sunday 15 July
Amended late night / early morning East Midlands Trains services from Monday 16 until Friday 20 July
Amended 08:18 Derby to Nottingham service on Sunday 15 July
Amended 20:49 Liverpool Lime Street to Nottingham service on Saturday 26 May
Amended 22:00 Nottingham to Worksop from Tuesday 29 until Thursday 31 May
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 29 May until Friday 1 June
Amended East Midlands Trains service to London St Pancras International on Sunday 8 July
Amended late night services between London St Pancras International and Nottingham / Derby Saturday 30 June
Amended late night / early morning East Midlands Trains services from Monday 18 to Friday 22 June
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 26 to Friday 29 June
Amended service between London St Pancras and Corby / Leicester on Sunday 24 June
Amended early morning / late night East Midlands Trains services on Saturday 23 June
Amended late night / early morning East Midlands Trains services from Monday 18 to Friday 22 June
Amended 22:01 Nottingham to Leicester from Monday 18 to Thursday 21 June
Amended service between Sheffield and Wakefield Westgate on Saturday 16 and Sunday 17 June
Amended service to and from London St Pancras International on Sunday 10 June
Buses replace trains between Sheffield and Doncaster / Wakefield Westgate on Sunday 10 June
Amended 05:21 Derby to East Midlands Parkway service on Saturday 09 June
Amended evening East Midlands Trains services from Monday 4 to Friday 8 June
Buses replace trains between Bedford and Leicester on Saturday 2 and Sunday 3 June
Modernisation of Liverpool Lime Street closing the station from Saturday 2 June until Sunday 29 July
Buses replace early morning trains between Cleethorpes and Market Rasen from Tuesday 29 May until Friday 1 June
Buses replace evening services between Mansfield Woodhouse and Worksop from Monday 28 until Thursday 31 May
Buses replace evening services between Chesterfield and Nottingham on Sunday 27 May
Buses replace trains between Nottingham / Boston and Skegness on Sunday 20 May
Buses replace evening services to Langley Mill and Ilkeston from Tuesday 22 to Friday 25 May
Amended late night East Midlands Trains service from Monday 21 to Friday 25 May
Amended 22:00 Nottingham to Worksop from Monday 21 to Thursday 24 May