East Midlands Trains (EM)

10/12/2017 19:24:36
http://www.eastmidlandstrains.co.uk

Information last updated 17 September 2018 12:47

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 11 to Friday 14 December
Amended East Midlands Trains service to London St Pancras International on Sunday 9 December
Amended East Midlands Trains services to / from London St Pancras International on Saturday 8 December
Buses replace trains between Grantham and Sleaford on Saturday 8 and Sunday 9 December
Buses replace trains between Ely and Norwich on Saturday 8 and Sunday 9 December
Amended overnight East Midland Trains services from Monday 3 to Thursday 6 December
Amended East Midlands Trains services to and from London St Pancras International from 21:00 on Saturday 1 and all day Sunday 2 December
Buses replace trains between Grantham and Sleaford on Sunday 2 December
Amended service between Nottingham and Peterborough via Grantham on Saturday 1 December
Buses replace trains between Cambridge / Ely and Norwich on Saturday 1 and Sunday 2 December
Amended East Midlands Trains service to and from London St Pancras International from 21:00 on Saturday 24 and Sunday 25 November
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 25 November
Amended East Midlands Trains service through Grantham on Saturday 24 November
Buses replace trains between Kettering and Leicester on Sunday 18 November
Amended overnight trains to / from London St Pancras International from Monday 19 to Friday 23 November
Buses replace trains between Nottingham and Newark North Gate until 14:40 on Sunday 18 November
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 18 November
Amended East Midlands Trains service to / from Grantham on Saturday 17 November
Buses replace trains between Crewe and Alsager / Stafford on Sunday 18 November
Amended overnight East Midlands Trains service to / from London St Pancras from Monday 12 to Friday 16 November
Buses replace trains between Crewe and Stafford via Alsager on Sunday 11 November
Amended 08:38 Matlock to Nottingham service on Sunday 11 November
Buses replace trains between Bedford and Leicester / Corby on Saturday 10 and Sunday 11 November
Buses replace trains between Nottingham and Grantham on Saturday 10 and Sunday 11 November
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 30 October to Friday 2 November
Amended evening trains between Loughborough and Leicester on Saturday 3 November
Amended East Midlands Trains evening services from London St Pancras from Monday 5 to Thursday 8 November
Buses replace trains between Nottingham and Boston on Sunday 4 November
Buses replace trains between Nottingham and Grantham on Sunday 4 November
Amended services between Sheffield / Derby and Leicester on Sunday 4 November
Buses replace trains between Crewe and Stoke-on-Trent on Sunday 4 November
Buses replace trains between Sheffield / Conisbrough and Doncaster on Sunday 4 November
Buses replace trains between Derby and Nottingham on Sunday 28 October
Amended services between Derby / Nottingham and London St Pancras on Sunday 21 October
Buses replace evening trains to / from Market Harborough from Monday 22 to Friday 26 October
Amended 22:01 Nottingham to Leicester service from Monday 22 to Thursday 25 October
Buses replace trains between Grantham and Sleaford on Sunday 21 October
Buses replace trains between Sheffield / Conisbrough and Doncaster on Sunday 21 October
Amended midweek East Midlands Trains service from Monday 15 until Friday 19 October
Buses replace trains between Bedford and Leicester on Saturday 13 and Sunday 14 October
Amended 08:07 Nottingham to Mansfield Woodhouse on Sunday 7 October
Amended morning / evening services between Sheffield / Derby / Nottingham and London St Pancras on Sunday 7 October
Buses replace trains between Peterborough and Ely on Sunday 7 October
Buses replace evening trains between Mansfield Woodhouse and Worksop from Monday 1 to Thursday 4 October
Buses replace early morning trains between Cleethorpes and Market Rasen from Tuesday 2 to Friday 5 October
Amended overnight East Midlands Trains services to / from London St Pancras from Monday 24 to Friday 28 September
Amended service to / from London St Pancras on Sunday 23 September
Amended late night / early morning East Midlands Trains services from Monday 1 to Friday 5 October
Amended East Midlands Trains morning services to London St Pancras on Sunday 30 September
Buses replace trains between Peterborough and Ely on Sunday 30 September
Amended 06:47 between Liverpool Lime Street to Nottingham from Tuesday 18 to Friday 21 September
Amended evening / morning services to / from London St Pancras from Monday 17 to Friday 21 September
Major improvement work at Derby station until Sunday 7 October