East Midlands Trains (EM)

29/01/2016 13:10:43
http://www.eastmidlandstrains.co.uk

Information last updated 22 February 2017 21:13

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended East Midlands Trains service to and from London St Pancras International on Sunday 14 May
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 16 to Friday 19 May
Buses replace trains between Ely and Peterborough on Sunday 14 May
Amended East Midlands Trains service between Nottingham and Chesterfield from Monday 8 May to Thursday 11 May
Buses replace trains between Ely and Peterborough on Sunday 07 May
Amended East Midlands Trains service to and from London St Pancras International on Sunday 30 April
Amended 04:45 Leicester to London St Pancras International on Saturday 29 April
Amended services to / from Liverpool Lime Street via Liverpool South Parkway from 12:00 Saturday 29 April and until 12:00 Monday 1 May
Amended East Midlands Trains services from Monday 1 to Friday 5 May
Buses replace trains between Buxton and Stockport on Sunday 16 and Monday 17 April
Amended late night / early morning East Midlands Trains service from Monday 24 to Friday 28 April
Amended East Midlands Trains service on Sunday 23 April
Amended East Midlands Trains services from Monday 17 to Friday 21 April
Amended services between Luton and London St Pancras International on Sunday 9 April
Buses replace trains between Peterborough and Ely on Sunday 9 April
Amended East Midlands Trains service to and from London St Pancras International on Sunday 5 March
Amended East Midlands Trains services to and from London St Pancras International on Sunday 2 April
Buses replace trains between Kettering and Corby on Sunday 2 April
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 4 to Friday 7 April
Buses replace trains between Ely and Cambridge on Saturday 1 and Sunday 2 April
Amended East Midlands service between Nottingham / Derby and London St Pancras International on Sunday 19 March
Amended East Midlands Trains service to and from London St Pancras International on Sunday 12 March