East Midlands Trains (EM)

29/01/2016 13:10:43
http://www.eastmidlandstrains.co.uk

Information last updated 30 April 2016 03:19

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 12 to Friday 15 July
Buses replace trains between Kettering and Corby on Sunday 10 July
Amended East Midlands Trains service to and from London St Pancras International on Sunday 10 July
Amended 00:45 Leicester to London St Pancras International service on Saturday 9 July
Amended East Midlands Trains service overnight from Monday 4 until Friday 8 July
Amended East Midlands Trains service from Monday 27 until Thursday 30 June
Buses replace trains between Kettering and Corby on Sunday 3 July
Amended trains between Luton and Bedford from 23:30 Saturday 2 and until 10:15 Sunday 3 July
Amended 08:18 Derby to Nottingham service on Sunday 26 June
Buses replace trains between Kettering and Corby on Sunday 26 June
Amended service between Bedford and London St Pancras International from 21:30 on Saturday 25 and all day Sunday 26 June
Amended East Midlands Trains service from Monday 20 to Friday 24 June
Amended 08:18 Derby to Nottingham service on Sunday 19 June
Buses replace trains between Kettering and Corby on Sunday 19 June
Amended service between Bedford and London St Pancras International from 20:00 on Saturday 18 and all day Sunday 19 June
Amended East Midlands Trains service from Monday 13 to Friday 17 June
Amended East Midlands Trains services on Sunday 12 June
Amended 04:45 Leicester to London St Pancras International service on Saturday 11 June
Buses replace trains between Kettering and Corby on Sunday 12 June
Buses replace trains between Tutbury & Hatton / Tamworth and Derby on Sunday 12 June
Amended East Midlands Trains services from Monday 6 to Friday 10 June
Buses replace trains between Tutbury & Hatton and Derby on Sunday 5 June
Buses replace trains between Kettering and Corby on Sunday 5 June
Amended service between Luton and Bedford after 22:00 on Saturday 4 and all day on Sunday 5 June
Amended 05:20 Nottingham to Liverpool Lime Street service on Saturday 4 June
Amended East Midlands Trains services between Monday 30 May and Friday 3 June
Amended East Midlands Trains service to and from London St Pancras International on Saturday 28 and Sunday 29 May
Buses replace trains between Kettering and Corby on Sunday 29 May
Buses replace trains between Nottingham and Newark North Gate on Sunday 22 May
Amended East Midlands Trains services from Monday 23 and Friday 27 May
Buses replace trains between Ely and Peterborough on Sunday 15 May
Amended service between Leicester and Derby / Nottingham on Saturday 14 and Sunday 15 May
Amended East Midlands Trains services from Monday 9 until Friday 13 May
Amended services through Ely on Sunday 8 May
Amended service between Leicester and Derby / Nottingham from 20:55 Saturday 7 and from 14:00 Sunday 8 May
Amended East Midlands Trains services from Tuesday 3 until Friday 6 May
Amended service between Bedford and Leicester / Corby on Monday 2 May
Amended 06:47 Liverpool Lime Street to Norwich on Monday 2 May
Buses replace trains between Sheffield and Doncaster / Moorthorpe on Monday 2 May
No trains to / from Sheffield on Sunday 1 May