East Midlands Trains (EM)

28/01/2014 10:39:58
http://www.eastmidlandstrains.co.uk

Information last updated 18 February 2014 09:56

Company Information

Managing Director
David Horne 
Head Office
 
Phone
08457 125 678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
-
Primary Phone
08457 125 678
Fax
08456 010 988
Textphone number
18001 0845 7125 678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00 

Lost Property

 08457 125 678 (Option 5)

Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday - 08:00 - 18:00 

Assisted Travel

 

Phone
08457 125 678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
08457 125 678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel

 

Phone
08457 125 678
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended overnight East Midlands Trains services from Monday 7 to Friday 11 July 2014
Amended East Midlands Trains services from Monday 30 June to Friday 4 July 2014
Amended 04:45 Leicester to London St Pancras International service on Saturday 28 June 2014
Amended East Midlands Trains service from London St Pancras International on Sunday 29 June 2014
Buses replace trains between Doncaster / Retford and Lincoln Central on Saturday 21 and Sunday 22 June 2014
Buses replace trains between Nottingham and Derby until 15:45 on Sunday 15 June 2014
Amended service to / from and via London St Pancras International on Saturday 14 and Sunday 15 June 2014
Amended East Midlands Trains services from Monday 9 to Friday 13 June 2014
Amended service between Sheffield and Mexborough / Moorthorpe from 23:00 on Saturday 7 and all day on Sunday 8 June 2014
Buses replace trains between Bedford, Wellingborough and Kettering until 14:00 on Sunday 1 June 2014
Amended service between Sheffield and Mexborough / Moorthorpe from 23:00 on Saturday 31 May and all day on Sunday 1 June 2014
Buses replace trains between Sleaford, Spalding and Peterborough on Saturday 31 May 2014
Amended 22:23 Worksop to Nottingham from Monday 26 to Thursday 29 May 2014
Amended 05:00 and 05:19 Derby to London St Pancras International services from Tuesday 27 to Friday 30 May 2014
Amended service to/ from Liverpool Lime Street from 13:00 on Saturday 24 to Monday 26 May 2014
Buses replace trains between Bedford and Kettering on Sunday 25 May 2014
Amended service between Sheffield and Mexborough/Moorthorpe from 23:00 Saturday 24 and all day Sunday 25 May 2014
Amended 05:49 Cleethorpes to Newark North Gate from Tuesday 20 to Friday 23 May 2014
Amended service to and from London St Pancras International on Sunday 18 May 2014
Amended 23:10 from Nottingham to Leicester service on Saturday 17 May 2014
Buses replace trains between Lincoln Central and Doncaster / Retford on Saturday 17 and Sunday 18 May 2014
Amended 04:45 Leicester to London St Pancras International service from Tuesday 13 to Friday 16 May 2014
Amended timetable between Luton and Bedford on Saturday 10 and Sunday 11 May 2014
Buses replace trains between Doncaster / Retford and Lincoln Central on Saturday 10 and Sunday 11 May 2014
Amended East Midlands Trains services from Tuesday 6 to Friday 9 May 2014
Amended service to and from London St Pancras International on Saturday 3 and Sunday 4 May 2014
Buses replace trains between Runcorn / Liverpool South Parkway and Liverpool Lime Street on Sunday 4 May 2014
Buses replace trains between Doncaster / Retford and Lincoln Central on Saturday 3 and Sunday 4 May 2014
Amended East Midlands Trains services from Monday 28 April to Friday 2 May 2014
Amended service to and from London St Pancras International on Saturday 26 and Sunday 27 April 2014
Buses replace trains between Lincoln Central and Doncaster on Saturday 26 April 2014
Buses replace trains between Kettering and Bedford on Saturday 19 and Sunday 20 April 2014
Amended timetable through Sheffield from 23:00 Saturday 19 and all day Sunday 20 April 2014