East Midlands Trains (EM)

10/12/2017 19:24:36
http://www.eastmidlandstrains.co.uk

Information last updated 12 November 2018 14:01

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended overnight train services to / from London St Pancras International from Monday 4 to Friday 8 February
Buses replace early morning trains between Cleethorpes and Market Rasen from Tuesday 5 to Friday 8 February
Amended train services to / from London St Pancras International on Sunday 3 February
Amended services between Sheffield and Doncaster / Wakefield Westgate on Sunday 3 February
Amended services to / from Peterborough on Sunday 3 February
Amended late night / early morning service between London St Pancras International and Leicester from Monday 28 January to Friday 1 February
Buses replace trains between Peterborough and March / Ely on Saturday 26 and Sunday 27 January
Buses replace trains between Grantham and Sleaford on Sunday 20 January
Amended service between Bedford and Leicester on Saturday 19 and Sunday 20 January
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 22 and Friday 25 January
Amended overnight East Midlands Trains services to / from London St Pancras International from Monday 21 to Friday 25 January
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 13 January
Amended overnight East Midlands Trains services to / from London St Pancras International from Monday 14 to Saturday 19 January
Amended service between Bedford and Kettering from 21:05 Saturday 12 January and all day Sunday 13 January
Amended early morning East Midlands Trains service between Nottingham and Liverpool Lime Street from Tuesday 8 to Friday 11 January
Buses replace trains between Nottingham and Grantham on Sunday 6 January
Amended service at Liverpool Lime Street from Monday 24 to Tuesday 1 January
Buses replace trains between Kettering and Corby from Monday 24 to Friday 28 December
Reduced service to / from London St Pancras International from Sunday 23 December to Tuesday 1 January
Buses replace late night trains between Mansfield Woodhouse and Worksop from Tuesday 18 to Friday 21 December
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 11 to Friday 14 December
Amended East Midlands Trains service to London St Pancras International on Sunday 9 December
Amended East Midlands Trains services to / from London St Pancras International on Saturday 8 December
Buses replace trains between Grantham and Sleaford on Saturday 8 and Sunday 9 December
Buses replace trains between Ely and Norwich on Saturday 8 and Sunday 9 December
Amended overnight East Midland Trains services from Monday 3 to Thursday 6 December
Amended East Midlands Trains services to and from London St Pancras International from 21:00 on Saturday 1 and all day Sunday 2 December
Buses replace trains between Grantham and Sleaford on Sunday 2 December
Amended service between Nottingham and Peterborough via Grantham on Saturday 1 December
Buses replace trains between Cambridge / Ely and Norwich on Saturday 1 and Sunday 2 December
Amended East Midlands Trains service to and from London St Pancras International from 21:00 on Saturday 24 and Sunday 25 November
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 25 November
Amended East Midlands Trains service through Grantham on Saturday 24 November
Buses replace trains between Kettering and Leicester on Sunday 18 November
Amended overnight trains to / from London St Pancras International from Monday 19 to Friday 23 November
Buses replace trains between Nottingham and Newark North Gate until 14:40 on Sunday 18 November
Buses replace trains between Nottingham and Grantham / Sleaford on Sunday 18 November
Amended East Midlands Trains service to / from Grantham on Saturday 17 November
Buses replace trains between Crewe and Alsager / Stafford on Sunday 18 November
Amended overnight East Midlands Trains service to / from London St Pancras from Monday 12 to Friday 16 November