Great Northern (GN)

19/07/2018 11:56:01
http://www.greatnorthernrail.com

Information last updated 12 November 2018 14:01

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 2 December
Amended service to and from London Kings Cross / Moorgate until 08:45 on Sunday 23 December
No trains towards Moorgate at Hornsey and Harringay until approximately 05:15 Saturday 22 December
We are awaiting details of how Great Northern are affected by engineering work on this date
Amended services to / from Peterborough on Sunday 3 February
Buses replace trains between Alexandra Palace and Stevenage via Hertford North until 09:40 Sunday 30 December
Buses replace trains between Alexandra Palace and Stevenage via Welwyn Garden City until 05:20 Friday 28 December
Buses replace trains between Alexandra Palace and Stevenage via Welwyn Garden City until 05:20 Thursday 27 December
Buses replace trains between Welwyn Garden City / Hertford North and Hitchin until 8:20 Sunday 23 December
Buses replace overnight trains between Ely and Kings Lynn from Monday 26 to Thursday 29 November
No trains towards Moorgate at Hornsey and Harringay from approximately 23:45 each night from Tuesday 27 to Friday 30 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 25 November
No trains towards Moorgate at Hornsey and Harringay from approximately 23:45 on Sunday 25 November
Amended service to and from London Kings Cross / Moorgate until 08:45 on Sunday 25 November
Amended overnight service between Alexandra Palace and Hertford North from Monday 19 until Thursday 22 November
Buses replace trains between Stevenage and Royston / Peterborough until 07:25 on Sunday 18 November
No trains between London Kings Cross and Finsbury Park until 08:30 on Sunday 18 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 18 November
Amended midweek overnight / early morning Great Northern / Thameslink service from Monday 12 to Friday 16 November
Amended service between Hitchin and Peterborough on Saturday 12 and Sunday 13 January
Amended service between Hitchin and Peterborough on Saturday 5 and Sunday 6 January
We are awaiting details of how Great Northern are affected by engineering work on this date