Great Northern (GN)

14/08/2017 13:04:28
http://www.greatnorthernrail.com

Information last updated 14 August 2017 14:04

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from 23:50 until 04:50 from Monday 6 to Thurday 9 November
Buses replace trains between Stevenage and Letchworth Garden City / Peterborough until 08:20 on Sunday 5 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 5 November
Amended 04:10 Peterborough to London Kings Cross service on Wednesday 01 November 2017
Amended overnight Great Northern service between 00:01 and 05:30 from Tuesday 31 October and Friday 03 November
No trains to / from Arlesey from 23:00 until the end of service on Tuesday 31 October
Buses replace trains between Welwyn Garden City and Hitchin / Peterborough until 08:00 on Sunday 29 October
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 29 October
Amended service between Peterborough and Hitchin from 23:00 on Sunday 29 until 06:00 on Monday 30 October
Amended Great Northern services from Monday 23 to Friday 27 October from 22:30 until 05:15
Amended early morning service at Hornsey and Harringay on Saturday 28 and Sunday 29 October
Amended overnight services between Hitchin and Peterborough on Saturday 28 and Sunday 29 October
Amended trains between Peterborough and London Kings Cross until 10:00 Sunday 22 October
Amended service between Hitchin and Peterborough from 22:35 on Saturday 21 until 10:00 on Sunday 22 October
Buses replace overnight services between Cambridge and Hitchin from Monday 16 to Thursday 19 October
Amended service from London Kings Cross to Welwyn Garden City until 08:30 on Sunday 15 October
Amended 01:00 London Kings Cross to Letchworth Garden City service on Sunday 15 October
Amended service between Hitchin and Peterborough from 22:35 on Saturday 14 and all day on Sunday 15 October
Buses replace trains between Alexandra Palace and Stevenage via Hertford North until 09:40 on Sunday 15 October
No trains between Moorgate and Finsbury Park on Sunday 15 October
Amended early morning Great Northern service on Monday 2 October
Amended early morning service at Hornsey and Harringay on Saturday 7 and Sunday 8 October
Amended service between Hitchin and Peterborough from 22:35 on Saturday 7 and all day on Sunday 8 October
Buses replace trains between Ely and Kings Lynn on Sunday 1 October
Amended late night / early morning Great Northern services on Sunday 1 October
Amended service between Hitchin and Peterborough from 22:35 on Saturday 30 September and all day on Sunday 1 October
Amended Great Northern services from Monday 2 to Friday 6 October
Revised services between London Kings Cross and Peterborough / Cambridge on Sunday 24 September
Amended Great Northern services from Monday 25 September to Friday 29 September
Amended service between Peterborough and Hitchin from 23:00 on Sunday 17 until 05:00 on Monday 18 September
Amended Great Northern services from the start of service until 09:40 on Sunday 17 September
Buses replace trains between Royston and Cambridge until 08:40 on Sunday 17 September
Amended 23:52, 00:22 and 00:55 London Kings Cross to Peterborough services on Saturday 16 and Sunday 17 September
No overnight trains to / from Arlesey on Monday 11 September
Amended early morning Great Northern service on Sunday 10 September
Amended early morning Great Northern service on Sunday 3 September
Amended Great Northern services from Monday 4 to Friday 8 September
Amended overnight Great Northern services from Tuesday 29 to Thursday 31 August
Amended service between London Kings Cross / Moorgate and Alexandra Palace from 23:00 until the end of service on Monday 28 August
Amended Great Northern service to and from London Kings Cross until 08:30 on Sunday 27 August
Amended 23:14 London Kings Cross to Kings Lynn service on Sunday 27 August
Amended 22:14 and 23:13 London Kings Cross to Kings Lynn services from Monday 21 to Thursday 24 August
Amended Great Northern services between Finsbury Park and Stevenage via Hertford North / Welwyn Garden City on Sunday 20 August until 09:40