Great Northern (GN)

19/07/2018 11:56:01
http://www.greatnorthernrail.com

Information last updated 18 March 2019 22:29

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace overnight trains between Alexandra Palace and Stevenage via Hertford North from Monday 6 to Thursday 9 May
No trains between London Kings Cross and Finsbury Park until 08:45 Sunday 5 May
Buses replace trains between Stevenage and Peterborough / Letchworth Garden City until 07:30 Sunday 5 May
Amended 23:11 London Kings Cross to Kings Lynn service on Sunday 7 April
Amended service to / from London Kings Cross / Moorgate until 08:45 on Sunday 7 April
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 29 April to Friday 2 May
Amended services until 09:45 between Stevenage and London Kings Cross on Sunday 28 April
Buses replace overnight / early morning trains between Hitchin and Cambridge from Tuesday 16 to Thursday 18 April
No Great Northern trains to / from London Kings Cross until 08:45 on Sunday 14 April
Buses replace trains between Hitchin and Peterborough until 03:20 Monday 15 April
Buses replace trains between Stevenage and Peterborough / Cambridge until 08:20 Sunday 14 April
Buses replace late night trains between Ely and Kings Lynn from 22:45 each night Monday 1 until Thursday 4 April
Amended service between London and Stevenage / Hertford North on Sunday 31 March
Buses replace trains between Royston and Cambridge until 08:45 on Sunday 31 March
Amended service at Peterborough on Sunday 14 April
Buses replace overnight trains between Alexandra Palace and Stevenage via Hertford North from Monday 25 to Friday 29 March
Amended train service to / from London Kings Cross on Sunday 24 March
We are awaiting further details of how Great Northern are affected by engineering work on this date