Great Northern (GN)

29/01/2016 13:26:46
http://www.greatnorthernrail.com

Information last updated 22 February 2017 23:29

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 16 to Friday 19 May
Amended services between London Kings Cross and New Barnet until 08:10 Sunday 14 May
Retimed trains from Biggleswade to Hitchin from 23:00 on Sunday 14 May
Buses replace trains between Royston and Cambridge on Sunday 14 May
Amended Great Northern service from Peterborough to London Kings Cross from 23:00 on Monday 15 May until 05:40 on Thursday 18 May
No early morning trains at Harringay and Hornsey on Sunday 7 May
Buses replace trains between Royston and Cambridge on Sunday 7 May
Buses replace overnight trains between Hitchin and Cambridge from Tuesday 2 to Thursday 4 May
Buses replace trains between Finsbury Park / Alexandra Palace and Stevenage via Hertford North until 09:40 on Sunday 30 April
Amended Great Northern service from Saturday 22 until 08:30 Sunday 23 April
Buses replace trains between Welwyn Garden City and Hitchin until 08:30 on Sunday 16 April
No early morning trains at Harringay and Hornsey on Sunday 16 April
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn services from Tuesday 18 to Thursday 20 April
Amended overnight service at Harringay and Hornsey from Tuesday 18 to Friday 21 April
Buses replace trains between London Kings Cross and Alexandra Palace until 08:30 Sunday 9 April
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from 23:50 each night Monday 10 to Thursday 13 April
Amended Great Northern services until 08:30 on Sunday 5 March
Amended Great Northern service to and from London Kings Cross / Moorgate until 08:15 on Sunday 2 April
Buses replace trains between Finsbury Park and New Barnet until 08:30 from Monday 3 to Friday 7 April
Buses replace trains from London Kings Cross to Alexandra Palace until 07:20 Sunday 26 March
Buses replace trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 4 to Friday 7 April
Buses replace trains between Ely and Cambridge on Saturday 1 and Sunday 2 April
Buses replace trains between Huntingdon and Peterborough from 23:00 on Saturday 25 until 08:20 on Sunday 26 March
No early morning trains at Harringay and Hornsey on Sunday 19 March
Amended overnight Great Northern service from Monday 20 to Friday 24 March
Amended Great Northern services until 08:00 on Sunday 12 March
Buses replace trains between Letchworth Garden City and Cambridge on Sunday 5 March
Buses replace early morning trains between Huntingdon and Peterborough on Sunday 12 March
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from 23:50 each night Monday 27 February until Thursday 2 March
Buses replace trains between Letchworth Garden City and Cambridge on Saturday 25 and Sunday 26 February