Great Northern (GN)

26/08/2017 23:49:44
http://www.greatnorthernrail.com

Information last updated 02 October 2017 16:30

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Travelling on Great Northern over the Christmas week
Amended overnight Great Northern trains until 05:20 Saturday 30 December
Amended Great Northern trains until 11:00 Sunday 12 November
Amended overnight services at Hornsey and Harringay on Saturday 28 and Sunday 29 October
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn services on Wednesday 27 and Thursday 28 December
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 18 until Friday 22 December
Buses replace trains between Stevenage and Letchworth Garden City / Peterborough on Sunday 17 December until 08:20
Buses replace overnight services between Arlesey and Hitchin on Tuesday 12 December
Buses replace overnight services between Alexandra Palace and Stevenage via Hatfield from Tuesday 12 until Friday 15 December
Amended late night service between London Kings Cross and Peterborough on Sunday 10 December
Buses replace trains between Finsbury Park / Alexandra Palace and Stevenage via Hertford North until 09:40 on Sunday 10 December
Amended service between London Kings Cross / Moorgate and Cambridge / Welwyn Garden City until 07:30 on Sunday 10 December
Amended service between Peterborough and London Kings Cross until 07:40 on Sunday 10 December
Amended late night services between Cardiff Central and Bridgend from Monday 18 December to Thursday 21 December
Amended 03:25 Peterborough to London Kings Cross service on Thursday 30 November
Buses replace overnight services between Hitchin and Cambridge from Monday 27 to Thursday 30 November
Amended overnight service between Hitchin and Peterborough on Sunday 3 and Monday 4 December
Amended service between London Kings Cross / Moorgate and Alexandra Palace until 07:30 on Sunday 3 December
Buses replace trains between Hitchin and Peterborough from 00:45 until 08:45 on Sunday 3 December
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 3 December
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 26 November
Amended early morning Great Northern services on Sunday 26 November
Amended overnight Great Northern services from Monday 20 to Thursday 23 November
Amended Great Northern trains from 23:59 Saturday 18 until 08:30 Sunday 19 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 19 November
Buses replace trains between Audley End / Royston and Cambridge until 09:40 on Sunday 19 November
Amended Great Northern service on Sunday 12 November
Amended late night Great Northern service between London Kings Cross and Kings Lynn on Monday 13 and Tuesday 14 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from 23:50 until 04:50 from Monday 6 to Thursday 9 November
Buses replace trains between Stevenage and Letchworth Garden City / Peterborough until 08:20 on Sunday 5 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 5 November
Amended 04:10 Peterborough to London Kings Cross service on Wednesday 01 November 2017
Amended overnight Great Northern service between 00:01 and 05:30 from Tuesday 31 October and Friday 03 November
No trains to / from Arlesey from 23:00 until the end of service on Tuesday 31 October
Buses replace trains between Welwyn Garden City and Hitchin / Peterborough until 08:00 on Sunday 29 October
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 29 October
Amended service between Peterborough and Hitchin from 23:00 on Sunday 29 until 06:00 on Monday 30 October
Amended Great Northern services from Monday 23 to Friday 27 October from 22:30 until 05:15
Amended early morning service at Hornsey and Harringay on Saturday 28 and Sunday 29 October
Amended overnight services between Hitchin and Peterborough on Saturday 28 and Sunday 29 October
Amended trains between Peterborough and London Kings Cross until 10:00 Sunday 22 October
Amended service between Hitchin and Peterborough from 22:35 on Saturday 21 until 10:00 on Sunday 22 October