Great Northern (GN)

26/08/2017 23:49:44
http://www.greatnorthernrail.com

Information last updated 13 February 2018 14:45

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Alexandra Palace and Stevenage via Hatfield until 08:20 on Sunday 29 April
No trains between Moorgate and Finsbury Park until 09:00 on Sunday 29 April
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn services from Monday 30 April until Thursday 3 May
Buses replace trains between Alexandra Palace and Stevenage via Hertford North overnight from Tuesday 24 to Friday 27 April
Amended 00:03 Moorgate to Welwyn Garden City on Tuesday 24 and Wednesday 25 April
Amended early morning Great Northern services on Sunday 22 April
No trains between Alexandra Palace and Stevenage via Welwyn Garden City on Sunday 25 March
Buses replace overnight trains between Alexandra Palace and Stevenage (via Welwyn Garden City) from Monday 16 until Friday 20 April
Reduced service at Arlesey between 23:30 on Sunday 15 and 05:00 Monday 16 April
Amended 00:54 and 01:00 London Kings Cross to Peterborough / Letchworth Garden City services on Sunday 22 April
Amended 00:22 and 00:54 London Kings Cross to Peterborough services on Sunday 15 April
No trains calling at Harringay or Hornsey until 08:30 on Sunday 15 April
No trains calling at Harringay or Hornsey until 05:15 on Saturday 14 April
Buses replace trains between Ely and Peterborough / Kings Lynn / Brandon on Sunday 22 April
Revised 00:03 Moorgate to Welwyn Garden City from Tuesday 27 to Thursday 29 March
Amended Great Northern late night trains from Tuesday 2 to Thursday 5 April
Buses replace services between Potters Bar and Hitchin until 08:20 on Sunday 8 April
Amended 00:54 and 01:00 London Kings Cross to Peterborough / Letchworth Garden City services on Sunday 8 April
Buses replace trains between Finsbury Park and Welwyn Garden City / Stevenage via Hertford North until 08:30 and between Alexandra Palace and Stevenage via Hertford North until 09:40 on Sunday 1 April
No trains at Harringay or Hornsey between 22:30 and 05:15 from Monday 9 April until Friday 13 April
No trains between Moorgate and Finsbury Park until 09:00 on Sunday 8 April
Buses replace trains between Royston and Cambridge on Sunday 1 April
No Great Northern service at Moorgate on Saturday 31 March and Sunday 1 April
Buses replace trains between Cambridge and Ely / Norwich on Sunday 15 April
Buses replace trains between Hitchin and Peterborough until 08:20 on Sunday 25 March
Buses replace trains between Finsbury Park and Alexandra Palace until 07:20 on Sunday 25 March
Amended Great Northern trains from Alexandra Place to Finsbury Park until 05:20 Sunday 24 March
Buses replace trains from Arlesey to Peterborough from 23:30 to the end of service Saturday 24 March
Buses replace trains between Cambridge and Ely / Norwich on Sunday 8 April
No trains between Moorgate and Finsbury Park until 09:00 on Sunday 11 March
Amended Great Northern trains from 22:50 on Saturday 17 until 05:00 on Sunday 18 March
Amended overnight midweek Great Northern services from Tuesday 20 to Friday 23 March
Amended 00:03 Moorgate to Welwyn Garden City from Tuesday 20 to Friday 23 March
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn trains from Monday 19 to Friday 23 March
Amended 23:14 London Kings Cross to Kings Lynn on Sunday 18 March
Buses replace trains between Hitchin and Peterborough until 08:45 on Sunday 18 March
No Great Northern service to / from Moorgate until 09:00 on Sunday 18 March
Buses replace trains between Alexandra Palace and Stevenage via Hertford North overnight from Monday 12 to Thursday 15 March
Buses replace trains between London Kings Cross and Stevenage via Welwyn Garden City on Sunday 18 March
Amended Great Northern trains from 23:00 until the end of service on Saturday 10 March
Buses replace late night trains at Arlesey on Sunday 4 to Wednesday 7 March.
Buses replace trains to Welwyn Garden City overnight from Tuesday 6 until Friday 9 March
Amended service between London Kings Cross and Peterborough / Cambridge on Sunday 11 March
Buses replace trains between Hitchin / Letchworth Garden City and Peterborough from 23:45 on Saturday 3 March until 08:45 on Sunday 4 March
Revised service between Stevenage and Peterborough overnight on Monday 26 February
Revised 00:03 service from Moorgate to Welwyn Garden City from Tuesday 27 February to Friday 2 March
Revised early morning service between Moorgate and Alexandra Palace on Sunday 25 February
Revised early morning service between London Kings Cross and Peterborough on Sunday 25 February
Amended service between London Kings Cross / Moorgate and Peterborough on Saturday 3 and Sunday 4 March
Amended 04:10 Welwyn Garden City to London Kings Cross from Tuesday 20 to Friday 23 February
Amended 00:03 Moorgate to Welwyn Garden City on Thursday 22 and Friday 23 February
Amended 22:31 Kings Lynn to London Kings Cross from Monday 19 to Thursday 22 February
Amended service between London and Stevenage on Saturday 24 and Sunday 25 February