Great Northern (GN)

29/01/2016 13:26:46
http://www.greatnorthernrail.com

Information last updated 14 May 2017 09:29

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from 23:50 until the end of service from Monday 14 until Thursday 17 August
Amended Great Northern services until 10:00 on Sunday 13 August
Buses replace trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 8 to Friday 11 August
Amended Great Northern services until 08:20 on Sunday 6 August
No trains at Hornsey or Harringay between 22:30 and 05:15 each night from Monday 31 July to Friday 4 August
Amended 00:34 London Kings Cross to Peterborough service on Monday 31 July and Tuesday 1 August
No trains at Hornsey or Harringay until 08:30 on Sunday 30 July
Amended Great Northern service until 09:40 on Sunday 23 July
Amended 22:29 Kings Lynn to London Kings Cross service from Monday 24 to Thursday 27 July
Buses replace trains between Welwyn Garden City / Hertford North and Stevenage until 08:20 Sunday 16 July
Amended early morning Great Northern services on Saturday 15 and Sunday 16 July
Amended 23:15 London Kings Cross to Kings Lynn service on Sunday 16 July.
Amended overnight service at Hornsey and Harringay from Monday 10 to Friday 14 July
Amended Great Northern services on Sunday 9 July
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn services from Monday 10 to Thursday 13 July
Buses replace overnight trains between Alexandra Palace and Stevenage via Hertford North from Monday 3 to Thursday 7 July
Amended Great Northern services between Finsbury Park and Stevenage via Hertford North / Welwyn Garden City on Sunday 2 July until 09:40
Amended late night Great Northern service between Alexandra Palace and Stevenage from Monday 26 until 05:30 Friday 30 June
Amended Great Northern service between London and Letchworth Garden City / Peterborough on Saturday 24 and Sunday 25 June
Buses replace trains between Royston and Cambridge until 09:45 on Sunday 18 June
Re-timed and amended Great Northern services from 22:00 on Saturday 17 and from 23:00 on Sunday 18 June
Buses replace trains between Cambridge and Hitchin overnight from Tuesday 13 June until Thursday 15 June
Revised late night service between Hitchin and Biggleswade on Sunday 11 June
No trains between London Kings Cross and Finsbury Park until 07:00 on Sunday 11 June
Amended overnight Great Northern services from Monday 05 June to Friday 09 June
Amended late night Great Northern services between Ely and Kings Lynn from Monday 29 May to Thursday 1 June
Amended service between Hitchin and Biggleswade from 23:00 Sunday 04 June until 02:00 Monday 05 June
Retimed trains between Potters Bar and London Kings Cross from 22:00 on Saturday 03 June until 09:55 Sunday 04 June
Amended services from London Kings Cross towards Peterborough from 23:00 each night from Sunday 28 until Wednesday 31 May
Amended Great Northern service until approximately 09:40 on Sunday 28 May
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from 23:50 each night Monday 22 to Friday 26 May