Great Northern (GN)

26/08/2017 23:49:44
http://www.greatnorthernrail.com

Information last updated 10 December 2017 19:19

Company Information

Managing Director
Charles Horton 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 04:10 Welwyn Garden City to London Kings Cross from Tuesday 20 to Friday 23 February
Amended 00:03 Moorgate to Welwyn Garden City from Tuesday 20 to Friday 23 February
Amended 22:31 Kings Lynn to London Kings Cross from Monday 19 to Thursday 22 February
Buses replace trains between Royston and Cambridge on Sunday 18 February until 08:45
Buses replace late night / early morning trains between Stevenage and Letchworth Garden City / Peterborough from Saturday 17 to Sunday 18 February
Amended services between London Kings Cross and Stevenage on Saturday 24 and Sunday 25 February
Amended services between London Kings Cross / Moorgate and Stevenage on Sunday 18 February
Buses replace trains between Alexandra Palace and Stevenage via Hertford North from Monday 29 January to Friday 2 February
Buses replace trains between Ely and Kings Lynn all from Monday 12 to Friday 16 February
Amended service between London Kings Cross and Peterborough until 10:30 on Sunday 4 February
No Great Northern service at Moorgate on Sunday 28 January
Amended Great Northern trains from 23:50 on Saturday 27 until the end of service on Sunday 28 January
Amended overnight Great Northern service between London Kings Cross and Stevenage from Monday 22 until Thursday 25 January
No trains between Moorgate and Alexandra Palace until 08:20 on Sunday 21 January
Amended services between Stevenage and Peterborough until 11:00 on Sunday 28 January
Amended service between London Kings Cross and Peterborough / Cambridge on Sunday 21 January
Amended overnight Great Northern services from Monday 15 to Friday 19 January
No train service at Harringay or Hornsey until 08:30 on Sunday 14 January
Amended Great Northern trains from 23:50 Saturday 13 until 08:20 Sunday 14 January
Amended overnight Great Northern services from Monday 8 to Thursday 11 January
Amended late night / early morning Great Northern service from Saturday 6 until Sunday 7 January
Travelling on Great Northern over the Christmas week
Amended overnight Great Northern trains until 05:20 Saturday 30 December
Amended overnight services at Hornsey and Harringay on Saturday 28 and Sunday 29 October
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn services on Wednesday 27 and Thursday 28 December
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 18 until Friday 22 December
Buses replace trains between Stevenage and Letchworth Garden City / Peterborough on Sunday 17 December until 08:20
Buses replace overnight services between Arlesey and Hitchin on Tuesday 12 December
Buses replace overnight services between Alexandra Palace and Stevenage via Hatfield from Tuesday 12 until Friday 15 December
Amended late night services between Cardiff Central and Bridgend from Monday 18 December to Thursday 21 December