East Coast (GR)

15/09/2014 08:43:25
http://www.eastcoast.co.uk

Information last updated 17 September 2014 14:53

Company Information

Managing Director
Karen Boswell 
Head Office
 
Phone
03457225333 
Address
East Coast House
25 Skeldergate House
York
North Yorkshire
Y01 6DH
Email address
customers@eastcoast.co.uk  
Network map
Download network map East Coast map PDF

Support & information

Customer services
-
Primary Phone
03457225333
Address
Customer Relations
Freepost RSRJ-LJCX-GHST
Plymouth

PL4 6AB
Web address
East Coast - Customer Services
Email address
customers@eastcoast.co.uk
Note

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property

 

Phone
01302362175
Address
East Coast Customer Relations
Freepost RSRJ-LJCX-GHST
Plymouth

PL4 6AB
Web address
East Coast - Lost Property
Note

If we find any item of lost property left on our trains or stations we will always do our best to contact the owner, where they can be identified. If you lose an item of property on one of our services, please contact our Customer Relations team or email us on the address above. If we find your lost property it will be kept ‘on hand’ at that station for ease of retrieval. After 24 hours, the property will be moved to our central lost property store, where it will be stored for 3 months and from where you will be able to collect it or have it sent to you. We normally charge a collection fee on these items to cover our administration costs.

Opening hours

Monday to Friday - 09:00 - 16:30

Assisted Travel

 

Phone
03457225225
Textphone number
1800103457225225 (For customers with hearing impairments)
Address
East Coast
PO Box 465

PL1 9DD
Email address
assisted.travel@eastcoast.co.uk
Note
East Coast strongly advises passengers who require assistance to book in advance to avoid possible delay. Bookings can be made up to 18:00 the day before travel.
Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
03457225225
Address
East Coast
PO Box 465

PL1 9DD
Contact note

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Group Travel

 

Phone
03457225225
Fax
08457 225 222
Address
East Coast
PO Box 465

PL1 9DD
Email address
Group.travel@eastcoast.co.uk
Contact note

If you are travelling in a group of 10 or more people we ask that you contact our Group Travel  team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

Opening hours

Monday to Friday - 08:00 - 20:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

Seat Reservations are free of charge on all East Coast Train services.

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

http://www.eastcoast.co.uk/customer-service/seat-guarantee/

Penalty fares
Buying tickets on the train
To be completed

On-board facilities

Engineering works

Service disruptions
Amended service between Leeds and York on Saturday 10 and Sunday 11 January 2015
Amended 04:45 Newcastle to London Kings Cross on Monday 5 January 2015
Amended service between Welwyn Garden City / Hitchin and Peterborough from 20:00 on Saturday 10 until 12:30 on Sunday 11 January 2015
Amended service between York and Newcastle from 00:05 until 06:00 on Monday 5 January 2015
Amended service between Newcastle and Durham until 09:30 on Sunday 28 December 2014
Amended service to and from London Kings Cross on Saturday 27 and Sunday 28 December 2014
Amended service to and from London Kings Cross on Sunday 14 December 2014
Amended timetable between Newcastle and Darlington until 09:30 on Sunday 7 December 2014
Amended service to and from London Kings Cross on Sunday 7 December 2014
Amended service between Newcastle and Darlington until 09:30 on Sunday 30 November 2014
Amended service between Newcastle and Darlington until 09:30 on Sunday 23 November 2014
Amended service between Newcastle and Darlington until 09:30 on Sunday 16 November 2014
Amended service between Newcastle and Darlington until 09:30 on Sunday 9 November 2014
Amended service between Leeds and York on Sunday 28 September 2014
Amended service between Leeds and York on Sunday 21 September 2014
Amended East Coast and First TransPennine Express services from Newcastle until 09:50 on Sunday 28 September 2014
Amended East Coast and First TransPennine Express services from Newcastle until 09:50 on Sunday 21 September 2014
Amended 18:18 London Kings Cross to Skipton service on Sunday 19 October 2014
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on Saturday 18 and Sunday 19 October 2014
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on Saturday 11 and Sunday 12 October 2014
Amended service between Stirling / Perth and Inverness from Friday 31 October to Monday 3 November 2014
Amended East Coast and First TransPennine Express services from Newcastle until 09:50 on Sunday 2 November 2014
Amended service between Stirling and Perth on Saturday 25 and Sunday 26 October 2014
Amended services from Newcastle until 09:10 on Sunday 26 October 2014
Amended 18:18 London Kings Cross to Skipton service on Sunday 12 October 2014
Buses replace trains between Perth and Inverness all day on Sunday 19 and until 06:00 on Monday 20 October 2014
Buses replace trains between Perth and Inverness all day on Sunday 12 and until 06:00 on Monday 13 October 2014
Amended East Coast and First TransPennine Express services from Newcastle until approximately 09:00 on Sunday 12 October 2014
Amended service between Leeds and Selby / York and between Durham and Newcastle from 23:50 on Saturday 4 to 05:30 on Monday 6 October 2014
Buses replace trains between Perth and Inverness from Saturday 4 to 06:00 on Monday 6 October 2014
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on Saturday 4 and Sunday 5 October 2014
Buses replace trains between Leeds and Shipley / Bradford Forster Square and Guiseley on Saturday 4 and Sunday 5 October 2014
Amended service between Shipley and Leeds on Saturday 27 and Sunday 28 September 2014
Amended service between Leeds and York on Sunday 14 September 2014
Amended East Coast and First TransPennine Express services from Newcastle until 09:50 on Sunday 14 September 2014
Amended East Coast services between Newcastle and York after 22:00 on Sunday 7 September 2014
Amended services between Newcastle and Darlington until 09:30 on Sunday 31 August 2104
Buses replace trains between Newark Castle / Newark North Gate and Lincoln on Sundays 31 August and 7 September 2014
Re-timed services between Newcastle and Durham until 09:35 on Sunday 24 August 2014
Amended service to / from London Kings Cross all day on Sunday 24 and until 06:00 on Monday 25 August 2014
Refurbishment of Selby Swing Bridge from Sunday 27 July until Sunday 7 September 2014
Amended East Coast and First TransPennine Express services from Newcastle until 09:50 on Sunday 17 August 2014