Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Greater Anglia
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- Monday-Friday 09:00-17:00
- Primary phone
- 0845 676 9905
- Address
-
FREEPOST RLYY-XSTG-YXCK
First Hull Trains
4th Floor Europa House
184 Ferensway
HULL
HU1 3UT - customer.services@hulltrains.co.uk
- Lost property
- Yes
- Primary phone
- 0845 676 9905
- Fax
- 01904 525208
- Address
-
FREEPOST RLYY-XSTG-YXCK
First Hull Trains
4th Floor Europa House
184 Ferensway
HULL
HU1 3UT - customer.services@hulltrains.co.uk
- Note
-
If you lose something on one of our services and it is found by one of our staff, it will be returned to the Hull Trains offices or the lost property office at London King's Cross station. Please contact Hull Trains customer relations if this is the case.
If you lose something in one of the stations we serve, you will need to contact the company that manages that station, and their staff will do their best to help you.
- Assisted travel
- Monday-Saturday 07:00-21:00
- Primary phone
- 08450 710 222
- Minicom / Textphone
- 08456 786 967 (For customers with hearing impairments)
- Address
-
Customer Relations
First Hull Trains
4th Floor Europa House
184 Ferensway
HULL
HU1 3UT - Note
-
Disabled Persons Protection Policy available from the given address.
Ticketing & fares
- Telesales
- Monday-Friday 07:00-22:00 Saturday 08:00-19:00 Sunday 08:00-19:00
- Primary phone
- 08450 710222
- Note
-
Tickets booked by 1900 will be dispatched by First Class Post. Allow five working days for delivery.
- Group travel
- Yes
- Primary phone
- 01482 215746
- businesstravel@hulltrains.co.uk
- Seat reservations
- Yes
- Note
-
Free seat reservations for Standard ticket holders holding Anytime, Off-Peak or Advance purchase tickets. Reservation fee of £1 for other Standard tickets including season tickets. Free seat reservations for First Class single or return ticket holders. Reservation fee of £2 for other First Class tickets including season tickets unless specified.
- Penalty fares note
-
Penalty fares are not in operation on Hull Trains services.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
Although it is advisable to make a free reservation in advance, it is also possible to turn up and travel with your cycle subject to space being available.
Up to two bicycles can be carried in the Train Manager's Office in coach 'D'. There are no time restrictions on when bicycles can be carried.
Please ring 0845 710 222 (08.00-22.00 Monday to Friday, 08.00-18.30 Weekends and Bank Holidays) to book.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between Sandy and Huntingdon on Sunday 15 April and until 05:30 on Monday 16 April 2012
- Engineering work between Stevenage and Royston / Biggleswade from 01:10 on Saturday 7 April until 05:30 on Monday 9 April 2012
- Engineering work between Hitchin and Biggleswade from 22:00 on Saturday 24 until 12:30 on Sunday 25 March 2012
- Engineering work between Selby and Hull on Saturday 24 and Sunday 25 March 2012
- Engineering work between Hitchin and Biggleswade from 22:00 on Saturday 17 until 12:30 on Sunday 18 March 2012
- Engineering work between Selby and Hull on Saturday 17 Sunday 18 March 2012
- Engineering work between Selby and Hull on Sunday 11 March 2012
- Engineering work between Hitchin and Biggleswade from 22:00 on Saturday 10 until 12:30 on Sunday 11 March 2012
- Engineering work between Selby and Wressle on Sunday 4 March 2012
- Engineering work between Hitchin and St Neots from 22:00 Saturday 3 until 12:30 Sunday 4 March 2012
- Engineering work between Retford and Doncaster from 13:00 on Saturday 25 until 12:00 on Sunday 26 February 2012
- Engineering work between Retford and Doncaster from 13:00 on Saturday 18 until 12:00 on Sunday 19 February 2012
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