If you lose something on one of our services and it is found by one of our staff, it will be returned to the Hull Trains offices or the lost property office at London King's Cross station. Please contact Hull Trains customer relations if this is the case.

If you lose something in one of the stations we serve, you will need to contact the company that manages that station, and their staff will do their best to help you.

Disabled Persons Protection Policy available from the given address.

Tickets booked by 1900 will be dispatched by First Class Post. Allow five working days for delivery.

Free seat reservations for Standard ticket holders holding Anytime, Off-Peak or Advance purchase tickets. Reservation fee of £1 for other Standard tickets including season tickets. Free seat reservations for First Class single or return ticket holders. Reservation fee of £2 for other First Class tickets including season tickets unless specified.

Penalty fares are not in operation on Hull Trains services.

Although it is advisable to make a free reservation in advance, it is also possible to turn up and travel with your cycle subject to space being available.

Up to two bicycles can be carried in the Train Manager's Office in coach 'D'. There are no time restrictions on when bicycles can be carried.

Please ring 0845 710 222 (08.00-22.00 Monday to Friday, 08.00-18.30 Weekends and Bank Holidays) to book.