Greater Anglia (LE)

14/08/2017 13:11:54
https://www.greateranglia.co.uk/

Information last updated 07 August 2018 13:54

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Friday 09:00 - 17:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Saxmundham and Lowestoft on Saturday 20 and Sunday 21 October
Buses replace trains between Norwich and Great Yarmouth / Lowestoft from Saturday 20 to Sunday 28 October
Buses replace trains between Norwich and Sheringham via Cromer on Saturday 20 and Sunday 21 October
No overnight trains via Tottenham Hale route from Monday 22 to Friday 26 October
Buses replace trains between Shenfield and Wickford after 23:00 from Monday 22 to Wednesday 24 October
No trains via Lea Bridge and Tottenham Hale on Saturday 20 and Sunday 21 October
Buses replace trains between Shenfield and Southminster / Southend Victoria on Saturday 20 and Sunday 21 October
Buses replace trains between Cheshunt and Hertford East / Stansted Airport until 12:25 on Sunday 21 October
Buses replace trains between Cambridge and Stansted Airport on Sunday 21 October
Buses replace trains between Cheshunt and Hertford East / Stansted Airport until 15:00 on Sunday 14 October
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Saturday 13 and Sunday 14 October
Buses replace evening trains between Wickford and Southend Victoria from Monday 1 to Wednesday 3 October
No trains to / from stations via Tottenham Hale on Saturday 29 and Sunday 30 September
Buses replace trains between Broxbourne and Bishops Stortford until 12:25 on Sunday 30 September
Amended evening / morning services in the Norwich area on Saturday 29 and Sunday 30 September
Amended late night midweek service to and from Colchester from Monday 8 until Wednesday 10 October
Amended late night midweek service to and from Southend Victoria from Monday 8 until Wednesday 10 October
Buses replace trains between Ingatestone / Witham and Braintree / Marks Tey on Sunday 30 September
Buses replace trains between Broxbourne and Stansted Airport until 12:25 on Sunday 7 October
Buses replace trains between Shenfield and Wickford on Saturday 29 and Sunday 30 September
Buses replace trains between Norwich and Great Yarmouth / Lowestoft and between Lowestoft and Beccles on Sunday 7 October
Buses replace trains between Chelmsford and Ipswich on Sunday 7 October
Buses replace trains between Shenfield and Southminster / Southend Victoria on Saturday 6 and Sunday 7 October
Buses replace trains between Peterborough and Ely on Sunday 7 October
Amended overnight Greater Anglia / Stansted Express trains from Monday 24 to Wednesday 26 September
Buses replace trains each night from 21:25 between Wickford and Southend Victoria from Monday 24 to Wednesday 26 September
Buses replace trains between Peterborough and Ely on Sunday 30 September
Buses replace trains between Broxbourne and Bishops Stortford until 12:25 on Sunday 23 September
No trains between Tottenham Hale and Cheshunt on Saturday 22 and Sunday 23 September
Buses replace trains between Shenfield and Southminster / Southend Victoria on Saturday 22 and Sunday 22 September
Buses replace trains between Ingatestone and Marks Tey and between Witham and Braintree on Saturday 22 and Sunday 23 September
No trains between Hackney Downs and Cheshunt via Tottenham Hale each night from 23:15 from Tuesday 11 to Friday 14 September
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 8 and Sunday 9 September
Amended service between Chelmsford and Braintree / Colchester / Ipswich / Harwich Town on Saturday 8 and Sunday 9 September
Buses replace trains between Shenfield and Southend Victoria and Wickford and Southminster on Saturday 8 and Sunday 9 September
Amended late night midweek service between Gidea Park and Shenfield from Monday 17 to Thursday 20
Amended 23:30 London Liverpool Street to Norwich service from Monday 17 to Wednesday 19 September
Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 17 to Wednesday 19 September
Amended service to and from London Liverpool Street via Hackney Downs on Sunday 16 September until 09:50
Buses replace trains between Shenfield and Southminster / Southend Victoria on Saturday 15 and Sunday 16 September
Amended service between Chelmsford and Braintree / Colchester / Ipswich / Harwich Town on Saturday 15 and Sunday 16 September
Buses replace late night trains between Wickford and Southend Victoria from Monday 3 to Wednesday 5 September
No trains between Stratford and Tottenham Hale until 18:00 on Sunday 2 September
Buses replace trains between Shenfield and Southminster / Southend Victoria on Saturday 1 and Sunday 2 September
Revised service between Chelmsford and Braintree / Colchester on Saturday 1 and Sunday 2 September
Amended late night midweek service between Witham and Colchester on Wednesday 29 and Thursday 30 August
Buses replace trains each night from 21:25 between Wickford and Southend Victoria on Tuesday 28 and Wednesday 29 August
Buses replace trains between Wickford and Southend Victoria from 21:25 on Monday 27 August
Buses replace trains between Hackney Downs / Seven Sisters and Enfield Town / Cheshunt / Chingford until 10:15 on Sunday 26 August
Buses replace trains between Witham and Sudbury / Ipswich from Saturday 25 until Monday 27 August
Amended late night midweek service between Gidea Park and Shenfield from Monday 20 until Thursday 23 August
Amended late night midweek service to and from Southend Victoria from Monday 20 until Wednesday 22 August
Amended service in the Stansted area until 09:10 on Sunday 19 August
Amended late night services between Cambridge / Stansted Airport and London Liverpool Street from Tuesday 14 and Thursday 16 August
Buses replace trains each night from 21:25 between Wickford and Southend Victoria from Monday 13 to Wednesday 15 August
Amended weekend service between Ipswich and Felixstowe until Autumn 2019