Greater Anglia (LE)

14/08/2017 13:11:54
https://www.greateranglia.co.uk/

Information last updated 22 November 2017 19:51

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Friday 09:00 - 17:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
Amended services between London Liverpool Street / Stratford and Hertford East / Cambridge from Saturday 23 to Friday 29 December
Buses replace trains between Ely and Kings Lynn all from Monday 12 to Friday 16 February
Buses replace trains between Norwich and Great Yarmouth / Lowestoft from Saturday 10 until Sunday 18 February
Buses replace trains between Shenfield and Hockley / Southminster after 22.25 from Monday 12 to Thursday 15 February
Amended Greater Anglia / Stansted Express services via Tottenham Hale on Saturday 10 and until 06:00 Sunday 11 February
Amended service between Ingatestone, Billericay, Shenfield, Barking and London Liverpool Street on Saturday 10 and Sunday 11 February
Amended late night service between Wickford and Southminster, and between Shenfield and Southend Victoria from Monday 5 to Thursday 8 February
No trains between Stratford and Tottenham Hale on Saturday 3 and Sunday 4 February
Buses replace trains between Ipswich and Felixstowe after 18:50 on Saturday 3 and all day on Sunday 4 February
No trains between Ingatestone, Billericay, Shenfield, Barking and London Liverpool Street on Saturday 3 and Sunday 4 February
Amended service between Shenfield and Southminster / Southend Victoria from 22:25 each night from Monday 22 until Thursday 25 January
Amended service between London Liverpool Street and Shenfield on Saturday 27 and Sunday 28 January
Buses replace overnight trains between Witham and Colchester from Monday 29 to Wednesday 31 January
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 20 and Sunday 21 January
Amended service between London Liverpool Street and Shenfield / Ingatestone on Saturday 20 and Sunday 21 January
Buses replace trains between Cheshunt and Bishops Stortford / Hertford East on Saturday 20 and Sunday 21 January
No trains to or from Stansted Airport on Saturday 27 and Sunday 28 January
Amended late night service between Wickford and Southminster, and between Shenfield and Southend Victoria from Monday 29 January to Thursday 1 February
Engineering work closes all lines between Lea Bridge and Cheshunt on Saturday 27 and Sunday 28 January
Buses replace trains between Ipswich and Felixstowe from 18.50 on Saturday 27 and all day on Sunday 28 January
Amended trains to / from Norwich from 23:00 Saturday 13 to 08:00 Sunday 14 January
Amended overnight service between Colchester and Walton-on-the-Naze / Clacton-on-Sea from Monday 15 until Thursday 18 January
Amended service between London Liverpool Street and Cheshunt / Enfield Town from 23:30 each night Monday 15 to Thursday 18 January
Amended service between Shenfield and Southminster / Southend Victoria from 22:25 each night Monday 15 until Thursday 18 January
Amended 07:00 Norwich to London Liverpool Street service on Sunday 7 January
Buses replace trains between Cheshunt and Hertford East / Bishops Stortford on Saturday 13 and Sunday 14 January until 13:00
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 13 and Sunday 14 January
Buses replace trains between Ipswich and Norwich on Monday 8, Tuesday 9 and Wednesday 10 January from 23:50
Amended 23:30 London Liverpool Street to Norwich service on Saturday 6 January
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 6 January
Amended Greater Anglia / Stansted Express services via Tottenham Hale on Saturday 6 and Sunday 7 January
Buses replace trains between Cheshunt and Hertford East / Harlow Town on Monday 1 January until 13:00
Buses replace trains between Ely and Peterborough on Sunday 31 December and Monday 1 January
Buses replace trains between Ely and Peterborough on Sunday 24 December
Major engineering work between London Liverpool Street and Shenfield / Ingatestone from Saturday 23 December to Monday 1 January
No overnight trains between London Liverpool Street and Cheshunt / Enfield Town via Seven Sisters from Monday 4 to Thursday 7 December
No trains between London Liverpool Street and Tottenham Hale / Enfield Town / Cheshunt / Chingford until 10:00 on Sunday 10 December
Buses replace trains between Peterborough and Ely on Sunday 10 December
Amended 07:36 Norwich to Great Yarmouth service on Sunday 3 December
Amended 07:25 Norwich to Lowestoft service on Sunday 3 December
Buses replace trains between Ipswich and Felixstowe on Sunday 3 December
Amended 23:30 London Liverpool Street to Norwich service on Saturday 2 December
Buses replace trains between Ipswich and Norwich on Sunday 3 December
Buses replace trains between Peterborough and Ely on Sunday 3 December
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 2 and Sunday 3 December
Amended 23:30 London Liverpool Street to Norwich service on Saturday 25 November
Buses replace trains between Ipswich and Felixstowe on Sunday 26 November
Amended 23:28 London Liverpool Street to Cambridge service from Monday 27 to Thursday 30 November
Amended 23:30 London Liverpool Street to Norwich service on Monday 27 November until Wednesday 29 November
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 25 and Sunday 26 November
No trains between London Liverpool Street and Cheshunt via Tottenham Hale between 23:15 and 05:00 each night from Monday 20 to Thursday 23 November