Greater Anglia (LE)

12/11/2018 16:42:40
https://www.greateranglia.co.uk/

Information last updated 19 November 2018 11:26

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
assistedtravel@greateranglia.co.uk
Note

Opening hours

Monday to Sunday 08:00 - 20:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Ingatestone and London Liverpool Street on Sunday 27 January
Amended late night service between London Liverpool Street and Shenfield from 21:25 each night Monday 28 until Thursday 31 January
Amended late night service via Tottenham Hale from Monday 28 until Thursday 31 January
No trains between Reedham and Great Yarmouth from Saturday 5 January until Friday 15 March
Amended late night / early morning service at Clacton-on-Sea and Walton-on-the-Naze on Saturday 26 and Sunday 27 January
No trains between Tottenham Hale and Cheshunt on Saturday 26 and Sunday 27 January
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 26 and Sunday 27 January
No trains between London Liverpool Street and Ingatestone / Southend Victoria / Southminster on Sunday 13 January
Amended 23:30 London Liverpool Street and Norwich from Monday 7 to Wednesday 9 January
Amended overnight / early morning Greater Anglia trains from Monday 21 to Thursday 24 January
No overnight trains between Hackney Down and Cheshunt form Monday 14 to Thursday 17 January
Amended overnight / early morning trains between Ipswich and Norwich on Saturday 19 and Sunday 20 January
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 12 and Sunday 13 January
No trains between Hackney Downs and Hertford East / Bishops Stortford via Tottenham Hale on Saturday 12 and Sunday 13 January
No trains between Hackney Downs and Hertford East / Bishops Stortford via Tottenham Hale on Saturday 19 and Sunday 20 January
Amended trains between Colchester and Walton-on-the-Naze / Clacton-on-Sea on Saturday 5 and Sunday 6 January
No trains between Hackney Downs and Hertford East / Bishops Stortford via Tottenham Hale on Saturday 5 and Sunday 6 January
Buses replace trains between Peterborough and March / Ely on Saturday 26 and Sunday 27 January
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 20 January
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 19 and Sunday 20 January
Amended late night Greater Anglia service from Monday 17 to Wednesday 19 December
Amended Greater Anglia / Stansted Express service until 09:50 on Sunday 16 December
Amended overnight trains between Ipswich and Norwich on Saturday 15 and Sunday 16 December
Buses replace overnight trains between Witham and Colchester from Tuesday 1 to Friday 4 January
Major improvement work in the London Liverpool Street / Stratford area from Sunday 23 December to Tuesday 1 January
No trains between Cambridge and Stansted Airport until after 07:30 on Tuesday 1 January
Amended late trains from Stansted Airport to London Liverpool Street from 23:30 Sunday 9 September
Amended 04:38 Cambridge to London Liverpool Street on Saturday 8 December
Buses replace overnight trains between Ipswich and Norwich from Monday 10 to Wednesday 12 December
No trains between Norwich and Great Yarmouth via Reedham from Saturday 8 December to Friday 4 January
Buses replace trains between Ely and Norwich on Saturday 8 and Sunday 9 December
No overnight trains via Lea Valley / Tottenham Hale from Monday 3 to Friday 7 December
Amended London Liverpool Street to Colchester / Ipswich services from Monday 3 to Thursday 6 December
Buses replace trains between Broxbourne and Stansted Airport on Sunday 2 December until 12:25
Buses replace trains between Norwich / Beccles and Lowestoft / Great Yarmouth on Sunday 2 December
Buses replace trains between Norwich and Cromer / Sheringham on Sunday 2 December
No trains to / from stations via Lea Bridge / Tottenham Hale on Saturday 1 and Sunday 2 December
Buses replace trains between Diss and Norwich from late on Saturday 1 until 22:30 on Sunday 2 December
Buses replace trains between Cambridge / Ely and Norwich on Saturday 1 and Sunday 2 December
Amended service between London Liverpool Street and Shenfield each night from 21:25 from Monday 26 to Thursday 29 November
Buses replace trains between Shenfield and Wickford after 23:00 each night from Monday 26 to Wednesday 28 November
Buses replace trains between Broxbourne and Stansted Airport on Sunday 25 November until 12:25
No trains between Tottenham Hale and Stratford via Lea Bridge on Sunday 25 November
Buses replace trains between Norwich and Sheringham via Cromer on Sunday 25 November
Amended service between Southminster / Southend Victoria and Wickford / Shenfield on Saturday 24 and Sunday 25 November
Amended service between London Liverpool Street and Shenfield on Saturday 24 and Sunday 25 November
Amended late night midweek service between Ilford and Gidea Park after 21:25 from Monday 19 to Thursday 22 November
Crossrail works to affect services to, from and via Stratford on Saturday 24 and Sunday 25 November
Amended weekend service between Ipswich and Felixstowe until Autumn 2019