Company Information: Southern (SN)
Last changed: 15:03 on 17 Jul 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Southern |
| Managing Director | Chris Burchell |
| Company Website | www.southernrailway.com |
| Head Office - Postal Address |
Go Ahead House 26-28 Addiscombe Road Croydon CR9 5GA |
| Head Office - Primary Phone Number | 08451 27 29 20 |
| Head Office - Fax | 08457 27 29 30 |
| Head Office - Web Address | www.southernrailway.com |
| Network Map URL | www.southernrailway.com/network_map.php |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 24 hours |
| Customer Services - Primary Phone Number | 08451 272920 |
| Customer Services - Fax Number | 0800 138 1017 |
| Customer Services - Minicom/Textphone (For customers with hearing impairments) | 0800 138 1018 |
| Customer Services - Address | Customer Services Team PO Box 277 Tonbridge TN9 2ZP |
| Customer Services - Web Address | www.southernrailway.com |
| Lost Property | Monday-Sunday 24 hours |
| Lost Property - Primary Phone Number | 08451 272920 |
| Assisted Travel | Monday-Sunday 24 hours |
| Assisted Travel - Primary Phone Number | 0800 138 1016 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 0800 138 1018 |
| Assisted Travel - Address | Customer Services Team PO Box 277 Tonbridge TN9 2ZP |
| Assisted Travel - Web Address | www.southernrailway.com/accessibility |
| Assisted Travel - Email Address | myjourney@southernrailway.com |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Yes |
| Telesales - Note |
08451 27 29 20 (calls may be recorded) Tickets can be collected from self service ticket machines at all TOD enabled stations Next day special delivery is available which will cost £6
|
| Group Travel | Monday-Friday 10:00-15:00 |
| Group Travel - Primary Phone Number | 08451 272920 |
| Group Travel - Fax Number | 08451 272930 |
| Group Travel - Minicom/Textphone (For customers with hearing impairments) | 0800 138 1018 |
| Group Travel - Web Address | www.southernrailway.com/customerservices |
| Group Travel - Note |
For bookings of 10 or more. Tickets must be booked at least 10 days in advance. |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
It is not necessary to pre-book on Southern services. |
| Penalty Fares Note |
Customers should enquire at local stations for details of the penalty fares in operation. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Carried free of charge subject to space. Not carried on trains timed to arrive in London and Brighton between 07.00-09.59 or departing London and Brighton between 16.00-18.59 Monday-Friday Cycle reservations are not available. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work affecting Southern services from Monday 25 until Friday 29 January 2010
- Engineering work between Three Bridges and Wivelsfield on Sunday 24 January 2010
- Engineering work between Fratton and Portsmouth & Southsea on Saturday 23 and Sunday 24 January 2010
- Engineering work between South Croydon and Uckfield on Saturday 23 and Sunday 24 January 2010
- Engineering work between Hastings and Rye on Saturday 23 and Sunday 24 January 2010
- Engineering work between Brighton and Shoreham by Sea each night from Tuesday 19 until Friday 22 January 2010
- Engineering work between London Victoria and Clapham Junction / Wandsworth Road on Sunday 17 January 2010
- Engineering work between Balham / West Croydon and Epsom on Sunday 17 January 2010
- Engineering work between Crawley and Billinghurst on Sunday 17 January 2010
- Engineering work between Battle and Hastings until 09:20 Sunday 17 January 2010
- Engineering work between Pevensey & Westham and St Leonards Warrior Square on Sunday 17 and each evening from Tuesday 19 until Friday 22 January2010
- Overnight engineering work affecting Southern services from Tuesday 12 until Friday 15 January 2010
- Engineering work between Haywards Heath and Brighton / Lewes on Sunday 10 January 2010
- Engineering work between Purley and Merstham on Sunday 10 January 2010
- Engineering work between Battersea Park and Balham on Sunday 10 January 2010
- Engineering work between Redhill and Gatwick Airport from 23:30 Saturday 9 until 06:15 on Sunday 10 January 2010
- Engineering work between Ashford International and Hastings on Saturday 9 and Sunday 10 January 2010
- Engineering work in the Southampton area on Saturday 9 and Sunday 10 January 2010
- Late night engineering work affecting Southern services from Tuesday 5 until Friday 8 January 2010
- Engineering work in the Southampton area from Monday 4 until Friday 8 January 2010
- Engineering work between Selhurst and Purley on Sunday 3 January 2010
- Engineering work between Glynde and Polegate on Sunday 3 January 2010
- Engineering work between London Bridge and Tulse Hill / Denmark Hill and between Battersea Park and Streatham Common on Sunday 3 January 2010
- Engineering work between Angmering / Arundel and Barnham on Sunday 3 January 2010
- Engineering work in the Southampton area from Monday 21 December until Sunday 3 January 2010
- Engineering work in the Southampton area from Monday 28 December until Friday 1 January 2010
- Engineering work between London Victoria and Balham on Sunday 27 and Monday 28 December 2009
- Engineering work in the Southampton area from Monday 21 December 2009 to Sunday 3 January 2010
- Engineering work between Gipsy Hill and Norwood Junction on Sunday 27 and Monday 28 December 2009 and on Friday 1 and Saturday 2 January 2010
- Overnight engineering work between Wivelsfield and Glynde from Tuesday 22 to Thursday 24 December 2009
- Engineering work in the Southampton area from Monday 21 December 2009 to Sunday 3 January 2010
- Engineering work between Battersea Park and Balham from 02:15 until 06:15 on Sunday 20 December 2009
- Engineering work in the Southampton area on Saturday 19 and Sunday 20 December 2009
- Engineering work in the Southampton area from Monday 14 to Friday 18 December 2009
- Engineering work between Haywards Heath and Brighton / Lewes until 08:00 Sunday 13 December 2009
- Engineering work between Battersea Park and Peckham Rye on Sunday 13 December 2009
- Engineering work between Purley and Caterham / Tattenham Corner on Sunday 13 December 2009
- Engineering work between Sutton and Epsom Downs on Saturday 12 December 2009
- Engineering work between Hurst Green and Uckfield on Saturday 12 and Sunday 13 December 2009
- Engineering work in the Southampton area on Saturday 12 and Sunday 13 December 2009
- Engineering work between Watford Junction / Willesden Junction and Shepherds Bush from 20:00 Saturday 12 and Sunday 13 December 2009
- Engineering in the Southampton area from Monday 7 to Friday 11 December 2009
- Engineering work between Chichester and Ford on Sunday 6 December 2009
- Engineering work between Balham and East Croydon on Sunday 6 December 2009
- Engineering work between Brighton and Lewes on Sunday 6 December 2009
- Engineering work between West Croydon and Sutton on Saturday 5 and Sunday 6 December 2009
- Engineering work in the Southampton area on Saturday 5 and Sunday 6 December 2009
- Overnight engineering work affecting Southern services from Tuesday 1 until Friday 4 December 2009
- Engineering work between Hove and Barnham on Sunday 29 November 2009
- Engineering work between London Victoria and Brixton / Peckham Rye on Sunday 29 November 2009
- Engineering work between Wimbledon and Dorking / Effingham Junction until 12:20 on Sunday 29 November 2009
- Engineering work between Wivelsfield and Lewes on Saturday 28 and Sunday 29 November 2009
- Overnight engineering work affecting Southern services from Monday 23 to Friday 27 November 2009
- Overnight engineering work between Three Bridges and Burgess Hill until 05:40 Sunday 22 November 2009
- Engineering work between Selhurst / Norwood Junction and Sutton on Sunday 22 November 2009
- Engineering work between Purley and Earlswood / Tonbridge on Sunday 22 November 2009
- Engineering work between London Charing Cross and London Bridge on Sunday 22 November 2009
- Engineering work between Horsham and Littlehampton on Saturday 21 and Sunday 22 November 2009
- Engineering work between Lewes and Eastbourne / Seaford on Saturday 21 and Sunday 22 November 2009
- Engineering work between London Victoria and Battersea Park on Sunday 15 November 2009
- Engineering work between Brighton and Worthing on Sunday 15 November 2009
- Engineering work between Lewes and Polegate on Sunday 15 November 2009
- Engineering work between Selhurst and Purley on Sunday 15 November 2009
- Engineering work between Leatherhead and Dorking on Sunday 15 November 2009
- Engineering work between Peckham Rye and Streatham on Sunday 15 November 2009
- Overnight engineering work between Lewes and Hampden Park from Tuesday 10 to Friday 13 November 2009
- Engineering work between Balham and Norwood Junction on Sunday 8 November 2009
- Engineering work between Polegate and Eastbourne from 00:40 until 06:35 on Sunday 8 November 2009
- Engineering work between Barnham and Brighton on Sunday 8 November 2009
- Engineering work between Willesden Junction and Clapham Junction on Sunday 8 November 2009
- Engineering work in the Southampton Area on Saturday 7 and Sunday 8 November 2009
- Overnight engineering work affecting Southern services from Tuesday 3 until Thursday 5 November 2009
- Engineering work between London Charing Cross and New Cross on Sunday 1 November 2009
- Engineering work between Burgess Hill and Brighton on Sunday 1 November 2009
- Engineering work between London Bridge and Honor Oak Park until 11:00 on Sunday 1 November 2009
- Engineering work between London Victoria and Clapham Junction on Sunday 1 November 2009
- Engineering work between Balham and Sutton on Sunday 1 November 2009
- Late night engineering work between Polegate and Pevensey Bay on Saturday 22 August 2009
- Engineering work between Purley and Caterham on Sunday 23 August 2009
- Engineering work between Pulborough and Littlehampton on Sunday 23 August 2009
- Engineering work between Norwood Junction and Sutton on Saturday 22 and Sunday 23 August 2009
- Engineering work between Redhill and Tonbridge on Saturday 22 and Sunday 23 August 2009
- Engineering work affecting Southern services from Sunday 16 until Friday 21 August 2009
- Engineering work between New Cross Gate and Norwood Junction from 20:00 on Sunday 9 August 2009
- Engineering work between Purley and Caterham on Sunday 9 August 2009
- Engineering work between Streatham and Wimbledon / Sutton on Sunday 2 August 2009
- Engineering work between Purley and Tattenham Corner on Sunday 2 August 2009
- Engineering work between Redhill and Purley / Reigate from 23:30 Saturday 1 until 06:10 on Sunday 2 August 2009
- Overnight engineering work affecting Southern services from Tuesday 28 to Friday 31 July 2009
- Engineering work between Purley and Tattenham Corner on Sunday 26 July 2009
- Engineering work between West Croydon and Sutton from 20:00 on Saturday 25 and all day on Sunday 26 July 2009
- Late night engineering work affecting Southern from Monday 20 July until Friday 24 July 2009
- Overnight engineering work affecting Southern services from 23:00 on Saturday 18 until 06:00 on Sunday 19 July 2009
- Engineering work between London Charing Cross and London Bridge and between St Johns and Dartford via Sidcup on Sunday 19 July 2009
- Engineering work between Norwood Junction and Sutton on Saturday 18 and Sunday 19 July 2009
- Overnight engineering work affecting Southern services from Monday 13 to Friday 17 July 2009
- Overnight engineering work affecting Southern services on Sunday 12 July 2009
- Engineering work between Tulse Hill / Streatham and Sutton on Sunday 12 July 2009
- Engineering work between Purley and Tattenham Corner on Sunday 12 July 2009
- Engineering work between London Charing Cross and London Bridge on Sunday 12 July 2009
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