South West Trains (SW)

29/01/2016 13:19:48
http://www.southwesttrains.co.uk/

Information last updated 23 September 2016 14:11

Company Information

Managing Director
Tim Shoveller 
Head Office
 
Phone
08700 00 5151 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace overnight trains between Basingstoke and Salisbury via Andover from Monday 26 to Thursday 29 September
Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 11 December
Buses replace trains between Wimbledon and Effingham Junction / Chessington / Dorking on Sunday 11 December
Amended early morning South West Trains from Tuesday 13 to Friday 16 December
Buses replace trains between Axminster and Exeter St Davids on Saturday 10 and Sunday 11 December
Buses replace trains between Clapham Junction and Barnes on Saturday 10 and Sunday 11 December
No trains between Ascot and Guildford / Alton on Sunday 4 December
Buses replace trains between Clapham Junction and Richmond / Kew Bridge on Sunday 4 December
Buses replace trains between Woking and Haslemere until 15:40 on Sunday 4 December
Buses replace trains between Poole and Wool on Sunday 4 December
Buses replace trains between Eastleigh and Romsey on Saturday 3 and Sunday 4 December
Buses replace overnight trains between Basingstoke and Salisbury via Andover from Monday 10 to Thursday 13 October
Buses replace overnight trains between Basingstoke and Salisbury via Andover from Monday 3 to Thursday 6 October
Reduced service between London Waterloo and Kingston / Guildford via Cobham & Stoke D'Abernon on Sunday 27 November
Buses replace trains between Barnes and Teddington / Hounslow on Sunday 27 November
Amended service between Basingstoke and Southampton Central on Sunday 27 November
Buses replace trains between Barnes and Feltham via Hounslow on Sunday 20 November
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 20 November
Amended service to, from and via Basingstoke on Saturday 19 and Sunday 20 October
Amended South West Trains service on Sunday 13 November
Buses replace trains between Eastleigh and Romsey on Saturday 12 and Sunday 13 November
Buses replace trains between Southampton / Eastleigh and Portsmouth / Barnham on Sunday 6 November
Buses replace trains between Richmond and Teddington / Hounslow on Saturday 5 November and on Sunday 6 November
No trains in the Aldershot area on Sunday 30 October
Buses replace trains between Clapham Junction and Barnes on Saturday 29 and Sunday 30 October
Amended service between Havant and Southampton / Portsmouth on Saturday 29 and Sunday 30 October
Amended service between Exeter St Davids and Salisbury on Saturday 29 and Sunday 30 October
Amended service to and from Portsmouth from Saturday 22 October to Friday 28 October
Buses replace trains between Farnborough and Winchester / Andover on Sunday 16 October
Buses replace trains between Hounslow and Windsor / Ascot on Sunday 16 October
Amended South West Trains service from Monday 17 to Thursday 20 October
Amended service between Surbiton and Guildford / Basingstoke on Sunday 9 October
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 9 October
Buses replace trains between Barnes and Twickenham via Hounslow on Sunday 9 October
Buses replace trains between Basingstoke and Salisbury each night after 21:30 from Tuesday 11 to Friday 14 October
Buses replace trains between Twickenham and New Malden and between and Barnes and Twickenham via Hounslow on on Sunday 2 October
Buses replace trains between Guildford and Haslemere / Petersfield on Saturday 1 and Sunday 2 October
Amended South West Trains services in the Salisbury area from 23:00 Saturday 1 until 09:30 Sunday 2 October
Amended service between Guildford and Havant on Sunday 25 September
Buses replace trains between Poole / Bournemouth and Brockenhurst on Sunday 25 September
Buses replace trains between New Malden and Shepperton / Kingston on Sunday 25 September