South West Trains (SW)

27/10/2016 09:30:52
http://www.southwesttrains.co.uk/

Information last updated 07 December 2016 08:34

Company Information

Managing Director
Christian Roth 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Brockenhurst and Bournemouth on Saturday 25 February
Amended trains through Guildford 19 February
No trains at Stains on Sunday 19 February
Amended service between Southampton and Bournemouth / Portsmouth / Eastleigh on Sunday 19 February
Buses replace trains between Bournemouth and Wareham on Sunday 12 February
Buses replace trains between Wimbledon and Chessington South / Dorking / Effingham Junction (via Epsom) until 16:00 on Sunday 12 February
Reduced service between London Waterloo and Yeovil Junction / Salisbury from 16:00 on Sunday 12 February
Amended service between London Waterloo and Richmond / Twickenham / Hounslow on Sunday 12 February
Amended service between Aldershot and Ascot / Guildford on Sunday 12 February
Reduced service to and from London Waterloo on Saturday 11 February
Buses replace trains between Teddington and Shepperton until 13:20 on Sunday 5 February
Buses replace trains between Bournemouth and Wareham on Sunday 5 February
Buses replace trains between Yeovil Junction / Axminster and Exeter St Davids on Saturday 11 and Sunday 12 February
Amended service between Fareham and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 February
Amended service between Fareham and Havant / Portsmouth Harbour on Saturday 4 and Sunday 5 February
No trains between Clapham Junction and Wimbledon on Sunday 29 January
Buses replace trains between Alton and Woking via Brookwood on Sunday 29 January
Buses replace trains between Reading and Guildford / Ascot on Sunday 29 January
Amended service to and from London Waterloo on Saturday 28 and Sunday 29 January
Amended service to and from London Waterloo on Sunday 22 January
Buses replace trains between Reading and Ascot / Guildford on Sunday 22 January
A reduced service between London Waterloo and Wimbledon / Surbiton on Saturday 21 January
Amended service to, from and via Basingstoke on Saturday 14 and Sunday 15 January
Buses replace trains between Basingstoke and Winchester from 22:45 on Monday 16 to Thursday 19 January.
A reduced service between London Waterloo and Wimbledon / Surbiton on Sunday 15 January
Buses replace trains via Twickenham on Saturday 14 and Sunday 15 January
Amended service in the Alton / Aldershot / Brookwood areas on Sunday 8 January
Amended service to and from London Waterloo on Sunday 8 January
Buses replace trains between Richmond and Teddington / Hounslow on Saturday 7 and Sunday 8 January
Amended service between Fareham and Havant / Portsmouth Harbour until 15:45 on Sunday 8 January
Buses replace trains between Axminster and Exeter St Davids on Saturday 7 and Sunday 8 January
Amended South West Trains service from Monday 9 to Friday 13 January
Amended service to and from London Waterloo on Sunday 1 and Monday 2 January
Major improvement work taking place between London Waterloo and Clapham Junction on Saturday 24 December
Amended early morning and late night South West Trains service from Tuesday 3 to Friday 6 January
Buses replace trains between Southampton Central and Bournemouth from 23:00 Saturday 17 to 10:30 Sunday 18 December
Buses replace trains between Salisbury and Andover from 23:30 Saturday 17 to 09:00 Sunday 18 December
Buses replace trains between Petersfield and Portsmouth Harbour until 12:30 on Sunday 18 December
No trains via Aldershot on Sunday 18 December
Buses replace trains between Clapham Junction and Barnes on Saturday 17 and Sunday 18 December
Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 11 December
Buses replace trains between Wimbledon and Effingham Junction / Chessington / Dorking on Sunday 11 December
Amended early morning South West Trains from Tuesday 13 to Friday 16 December
Buses replace trains between Axminster and Exeter St Davids on Saturday 10 and Sunday 11 December
Buses replace trains between Clapham Junction and Barnes on Saturday 10 and Sunday 11 December