South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 15 December 2017 13:27

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended service at Weymouth on Sunday 4 March
Amended service between Southampton Central, Fareham, Portsmouth Harbour and Brighton on Saturday 3 and Sunday 4 March
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 18 February
Amended evening services between Basingstoke and Southampton Central between Monday 26 and Wednesday 28 February.
Amended services between London Waterloo and Surbiton on Sunday 25 February
Buses replace trains between Bournemouth and Poole on Saturday 24 and Sunday 25 February
Buses replace trains between Staines and Reading / Aldershot / Weybridge on Sunday 25 February
No trains between Cosham and Brighton or between Petersfield and Portsmouth Harbour on Sunday 25 February
Buses replace trains between Salisbury and Andover / Romsey on Saturday 24 and Sunday 25 February
Buses replace trains between Andover and Gillingham on Saturday 10 and Sunday 11 February
Buses replace trains between Clapham Junction and Kew Bridge / Twickenham on Sunday 11 February
Amended services between Southampton Central and Basingstoke on Sunday 18 February
Buses replace trains between Westbury and Warminster / Salisbury on Saturday 17 and Sunday 18 February
Buses replace trains between Westbury and Southampton Central on Saturday 10 and Sunday 11 February
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 3 and Sunday 4 February
Buses replace trains between Wokingham / Aldershot and Guildford on Sunday 4 February
Amended service between London Waterloo and and Woking on Sunday 4 February
Revised service to and from London Waterloo via Woking on Sunday 21 January
Buses replace trains between Leatherhead and Dorking on Sunday 28 January
Revised service to and from London Waterloo via Woking on Sunday 28 January
Amended service between Feltham and Ascot / Windsor & Eton Riverside on Sunday 28 January
Buses replace trains between Salisbury and Romsey on Sunday 28 January
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 21 January
Buses replace trains between Aldershot and Woking on Sunday 21 January
Buses replace trains between Guildford and Aldershot / Woking on Sunday 14 January
Revised service through Twickenham on Saturday 20 and Sunday 21 January
Buses replace trains between Eastleigh / Fareham and Southampton Central on Saturday 13 and Sunday 14 January
Buses replace trains between Richmond and Hounslow / Teddington on Sunday 14 January
Buses replace trains between Surbiton and Effingham Junction on Sunday 7 January
Buses replace trains between Teddington and Shepperton on Sunday 7 January
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 6 and Sunday 7 January
Buses replace trains between Bristol Temple Meads and Bath Spa on Sunday 7 January
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 6 and Sunday 7 January
Buses replace trains between Southampton Central and Eastleigh / Fareham from Sunday 24 December to Monday 1 January
Buses replace trains between Southampton Central and Eastleigh / Fareham on Sunday 17 December
Buses replace trains between Salisbury and Tisbury until 09:40 on Sunday 17 December
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 16 and Sunday 17 December