South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 09 January 2019 23:33

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended service between Bristol Temple Meads / Swindon and Westbury on Saturday 6 and Sunday 7 April
Amended service between Twickenham and Staines on Sunday 7 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 7 April
Amended service between Basingstoke and Southampton Central on Saturday 6 and Sunday 7 April
Buses replace trains between Teddington and Shepperton on Saturday 23 and Sunday 24 March
Buses replace trains between Virginia Water and Reading / Alton on Sunday 24 March
Amended service to and from Portsmouth Harbour on Sunday 24 March
Buses replace trains between Salisbury and Yeovil Junction on Saturday 30 and Sunday 31 March
Reduced service between London Waterloo and Clapham Junction on Saturday 30 and Sunday 31 March
Amended service between Basingstoke and Southampton Central on Saturday 30 and Sunday 31 March
Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Sunday 24 March
Buses replace trains between Weybridge and Guildford / Basingstoke / Andover on Sunday 17 March
Buses replace trains between Hounslow and Staines / Windsor on Sunday 17 March
Buses replace South Western Railway services in the Wimbledon area on Sunday 10 March
Amended late night service between Basingstoke and Southampton Central from Monday 11 to Wednesday 13 March
Buses replace trains between Weymouth and Dorchester West / Wareham on Sunday 10 March
Buses replace trains between Clapham Junction and Kew Bridge / Twickenham on Sunday 3 March
Amended services in the Guildford area on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 24 February
Buses replace trains between Guildford and Clandon / Woking on Sunday 24 February
Buses replace trains between Staines and Ascot / Reading / Weybridge on Sunday 24 February
Buses replace trains between Teddington and Shepperton on Sunday 24 February
Reduced service between London Waterloo and Surbiton / Woking / Dorking on Saturday 16 and Sunday 17 February
Amended service between London Waterloo and Reading / Windsor / Weybridge on Saturday 16 and Sunday 17 February
Buses replace trains between Teddington and Shepperton on Sunday 17 February
Buses replace trains between Southampton Central and Bournemouth / Eastleigh / Fareham / Romsey on Saturday 16 and Sunday 17 February
Buses replace trains between Eastleigh and Southampton Central / Brockenhurst on Saturday 9 and Sunday 10 February
Buses replace trains between Reading and Guildford on Sunday 10 February
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 3 February
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 3 February
Buses replace trains to / from Westbury on Sunday 3 February
Amended service between Salisbury and Exeter St Davids from 23:35 on Saturday 26 until 09:55 on Sunday 27 January
Buses replace trains between Teddington and Shepperton on Sunday 27 January
Amended service at Aldershot on Sunday 27 January
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 26 and Sunday 27 January
Buses replace trains between Poole and Wareham on Saturday 26 and Sunday 27 January
Buses replace trains between Winchester / Eastleigh and Southampton Central / Fareham on Saturday 2 and Sunday 3 February
Amended service in the Portsmouth area on Sunday 27 January