South Western Railway (SW)

20/08/2017 20:01:09
https://www.southwesternrailway.com/

Information last updated 20 August 2017 21:01

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Reading and Winchester on Sunday 5 November
Buses replace trains between Weybridge and Basingstoke / Guildford on Sunday 22 October
Buses replace trains between Epsom / Leatherhead and Dorking on Sunday 22 October
Buses replace trains between Basingstoke and Eastleigh on Saturday 14 and Sunday 15 October
Amended service to and from London Waterloo on Saturday 14 and Sunday 15 October
Amended service to and from London Waterloo via Surbiton on Sunday 8 October
Buses replace late night South Western Railway services between Haslemere and Portsmouth & Southsea from Monday 9 to Thursday 12 October
Amended overnight service between Basingstoke and Winchester from Monday 25 September to Wednesday 27 September
Revised service between Eastleigh and Totton / Woolston until 09:10 on Sunday 17 September
No trains between Richmond and Strawberry Hill / Feltham on Sunday 17 September
Amended service to and from London Waterloo on Saturday 16 and Sunday 17 September
Amended service between Salisbury and Exeter St Davids from 22:30 on Saturday 16 until 10:30 on Sunday 17 September
Buses replace trains between Exeter St Davids and Exmouth / Yeovil Junction on Sunday 10 September
Buses replace trains between Barnes and Hounslow via Richmond on Sunday 10 September
No trains at Aldershot on Saturday 9 and Sunday 10 September
Amended South Western Railway service on Saturday 9 and Sunday 10 September
Amended service to and from London Waterloo via Wimbledon on Sunday 3 September
No trains at Eastleigh from 00:45 to 08:00 on Sunday 3 September
Buses replace trains between Exeter St Davids and Yeovil Junction on Sunday 3 September
Buses replace trains between Alton / Guildford and Ascot on Sunday 20 August
Buses replace trains between Salisbury and Tisbury from 23:30 Saturday 19 to 10:00 Sunday 20 August
Amended South Western Railway service from Saturday 5 to Monday 28 August