South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 12 November 2018 14:01

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 3 February
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 3 February
Buses replace trains to / from Westbury on Sunday 3 February
Amended service between Salisbury and Exeter St Davids from 23:35 on Saturday 26 until 09:55 on Sunday 27 January
Buses replace trains between Teddington and Shepperton on Sunday 27 January
Amended service at Aldershot on Sunday 27 January
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 26 and Sunday 27 January
Buses replace trains between Poole and Wareham on Saturday 26 and Sunday 27 January
Buses replace trains between Winchester / Eastleigh and Southampton Central / Fareham on Saturday 2 and Sunday 3 February
Amended service in the Portsmouth area on Sunday 27 January
Buses replace trains between Teddington and Shepperton on Saturday 19 and Sunday 20 January
Amended service in the Southampton area on Saturday 19 and Sunday 20 January
Buses replace trains between Eastleigh and Fareham on Sunday 13 January
Buses replace trains between Ascot and Reading on Sunday 13 January
Buses replace trains to / from Clapham Junction on Sunday 13 January
Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 6 January
Amended service between London Waterloo and Clapham Junction on Sunday 6 January
Buses replace trains in the Salisbury area on Sunday 6 January
Amended service between Southampton Central and Poole on Saturday 5 and Sunday 6 January
Major improvement work at Guildford from Tuesday 25 to Sunday 30 December
Major improvement work at Westbury from Sunday 23 December to Thursday 3 January
Reduced service to / from London Waterloo from Sunday 23 to Friday 28 December
Buses replace trains between Teddington and Shepperton until 10:20 on Sunday 16 December
Buses replace trains between Barnes and Feltham / Twickenham via Hounslow on Sunday 16 December
Buses replace trains between Dorchester West / Wareham and Weymouth on Sunday 16 December
Buses replace trains between Staines and Windsor & Eton Riverside on Saturday 15 and Sunday 16 December
Buses replace trains between Eastleigh / Southampton Central and Portsmouth Harbour on Saturday 15 and Sunday 16 December
Buses replace trains between Weybridge and Guildford / Basingstoke on Sunday 2 December
Diverted train service between Salisbury and Yeovil Junction on Sunday 9 December
Buses replace trains between Portsmouth Harbour and Havant / Fareham on Sunday 9 December
Buses replace trains between Staines and Reading / Ascot / Weybridge on Sunday 9 December
Buses replace trains between Wimbledon and Chessington South / Leatherhead / Dorking on Sunday 9 December
Buses replace trains between Raynes Park and Chessington South / Epsom on Saturday 8 December
Buses replace trains between Reading and Wokingham / Bracknell on Sunday 18 November
No trains between Clapham Junction and Wimbledon on Sunday 25 November
Amended service to and from London Waterloo via Wimbledon on Sunday 18 November