South West Trains (SW)

29/01/2016 13:19:48
http://www.southwesttrains.co.uk/

Information last updated 31 January 2016 00:21

Company Information

Managing Director
Tim Shoveller 
Head Office
 
Phone
08700 00 5151 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended South West Trains services from Monday 25 to Thursday 28 April
No trains between Barnes and Whitton / Strawberry Hill on Sunday 24 April
No Woking to Alton service on Sunday 24 April
Amended services in the Guildford area on Sunday 24 April
Amended services in the Salisbury area until approximately 09:00 on Sunday 24 April
Buses replace trains between Dorchester West / Wool and Weymouth on Saturday 23 and Sunday 24 April
Buses replace trains between Woking / Guildford and Haslemere on Sunday 17 April
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 17 April
No trains to or from Aldershot on Saturday 10 April
Buses replace trains between Clapham Junction and Barnes on Sunday 10 April
Amended service in the Southampton area on Sunday 10 April
Amended service between Vauxhall and Clapham Junction on Sunday 3 April
Amended services to / from and via Southampton Central on Sunday 3 April
No trains between Bath Spa and Bristol Temple Meads from Saturday 2 to Sunday 10 April
Amended South West Trains services each evening from 21:10 to 05:10 Monday 28 to Thursday 31 March
Amended services in the Southampton Central area on Saturday 26 and Sunday 27 March
Buses replace trains between Clapham Junction and Barnes from Friday 25 to Monday 28 March
Amended service between London Waterloo and Weybridge on Saturday 19 and Sunday 20 March
Buses replace trains between Ascot / Guildford and Reading on Sunday 20 March
Amended South West Trains services from Monday 21 until Thursday 24 March
Buses replace trains between Ascot and Reading on Sunday 13 March
Amended service between London Waterloo and Weybridge on Sunday 13 March
Amended South West Trains services from Monday 14 to Friday 18 March
Amended service between Cosham and Fareham until 15:25 on Sunday 13 March
Amended South West Trains services from Monday 7 until Friday 11 March
Amended service to and from London Waterloo on Sunday 6 March
Amended service to and from London Waterloo on Sunday 28 February
Buses replace trains between Blackwater / Ascot and Reading on Sunday 28 February
Amended South West Trains services from Monday 29 February until Friday 4 March
Amended service to and from London Waterloo on Sunday 21 February
Buses replace trains between Reading and Ascot / Blackwater on Sunday 21 February
Amended South West Trains services from Monday 22 until Friday 26 February
Buses replace trains between Weybridge and Basingstoke / Guildford on Sunday 21 February
Buses replace trains between Cobham/Leatherhead and Guildford on Sunday 14 February
Buses replace trains between Andover and Gillingham, Warminster and Southampton Central on Saturday 13 and Sunday 14 February
Buses replace trains between Clapham Junction and Barnes on Saturday 13 and Sunday 14 February
Amended services between Basingstoke and Winchester from 21:00 each night on Monday 15 to Thursday 18 February
Amended South West Trains services from Monday 8 until Friday 12 February
Buses replace trains between Guildford and Havant on Sunday 7 February
Buses replace trains between Clapham Junction and Barnes on Sunday 7 February
No trains in the Salisbury area on Saturday 6 and Sunday 7 February