South West Trains (SW)

27/10/2016 09:30:52
http://www.southwesttrains.co.uk/

Information last updated 06 June 2017 16:23

Company Information

Managing Director
Christian Roth 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South West Trains
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swtrains.co.uk  
Network map
Download network map South West Trains map PDF

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Relations
South West Trains, Overline House
Southampton

SO15 1GW
Web address
South West Trains - Customer Relations
Email address
customerrelations@swtrains.co.uk
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All Lost Property is sent to the central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South West Trains
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
023 8072 8162
Address
Group Travel Office
1st Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380728158
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended service between Salisbury and Exeter St Davids from 22:30 on Saturday 16 until 10:30 on Sunday 17 September
Buses replace trains between Exeter St Davids and Exmouth / Yeovil Junction on Sunday 10 September
Buses replace trains between Barnes and Hounslow via Richmond on Sunday 10 September
No trains at Aldershot on Saturday 9 and Sunday 10 September
Amended South West Trains service on Saturday 9 and Sunday 10 September
Amended service to and from London Waterloo via Wimbledon on Sunday 3 September
No trains at Eastleigh from 00:45 to 08:00 on Sunday 3 September
Buses replace trains between Exeter St Davids and Yeovil Junction on Sunday 3 September
Buses replace trains between Alton / Guildford and Ascot on Sunday 20 August
Buses replace trains between Salisbury and Tisbury from 23:30 Saturday 19 to 10:00 Sunday 20 August
Amended South West Trains service from Saturday 5 to Sunday 28 August
Amended South West Trains service on Saturday 29 and Sunday 30 July
Buses replace trains between Epsom and Dorking / Horsham on Saturday 29 July
Buses replace trains between Ascot and Aldershot on Sunday 23 July
Revised service to and from London Waterloo on Saturday 22 July and Sunday 23 July
Buses replace trains between Feltham and Ascot / Weybridge / Windsor & Eton Riverside on Sunday 16 July
Amended services to and from London Waterloo on Saturday 15 and Sunday 16 July
Buses replace trains between Epsom and Dorking on Saturday 15 and Sunday 16 July
Buses replace trains between Teddington and Shepperton on Saturday 15 and Sunday 16 July
CANCELLED: Engineering work between Epsom and Dorking on Saturday 8 and Sunday 9 July
Buses replace trains between Barnes and Twickenham via Hounslow on Sunday 2 July
Buses replace trains between Eastleigh / Woolston and Southampton Central from 01:00 to 08:00 on Sunday 2 July
Buses replace trains between Surbiton and Effingham Junction on Sunday 2 July