South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 20 July 2018 12:30

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Saturday 29 and Sunday 30 September
Buses replace trains between Eastleigh and Brockenhurst / Fareham on Saturday 6 and Sunday 7 October
Buses replace trains between Ascot and Alton / Guildford on Saturday 6 and Sunday 7 October
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 7 October
Buses replace trains between Guildford and Aldershot / Reading on Sunday 30 September
Buses replace trains between Exeter St Davids and Exmouth / Honiton on Sunday 30 September
Buses replace trains between Southampton Central and Romsey / Eastleigh / Portsmouth Harbour from 22:15 on Saturday 29 until 22:15 on Sunday 30 September
Buses replace trains between Basingstoke and Eastleigh after 22:50 each night from Monday 24 to Wednesday 26 September
Buses replace trains between Twickenham and Hounslow / Staines on Sunday 23 September
Buses replace trains between Southampton Central and Poole from 22:15 on Saturday 22 and all day Sunday 23 September
Buses replace trains between Crewkerne and Exeter St Davids on Saturday 22 and Sunday 23 September
Buses replace trains between Guildford and Petersfield on Sunday 23 September
Buses replace trains between Ascot and Guildford on Sunday 16 September
Amended services in the Southampton Central area until 22:15 on Sunday 16 September
Buses replace trains between Petersfield and Portsmouth Harbour until 12:30 on Sunday 16 September
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 16 September
Buses replace trains between Crewkerne and Exeter St Davids on Saturday 15 and Sunday 16 September
Buses replace trains between Epsom and Dorking on Sunday 22 July
Buses replace trains between Guildford and Surbiton / Leatherhead on Sunday 2 September
Buses replace trains between Barnes and Feltham via Hounslow on Sunday 2 September
Buses replace trains between Virginia Water and Woking on Sunday 19 August
Buses replace trains until 16:40 between Leatherhead and Dorking on Sunday 19 August
Buses replace trains between Crewkerne and Exeter St Davids on Sunday 9 September
Buses replace trains between Epsom and Effingham Junction / Dorking on Sunday 9 September
Buses replace trains between Hounslow and Staines on Sunday 9 September
Buses replace trains between Cosham / Havant and Portsmouth Harbour on Sunday 9 September
Buses replace trains between Romsey and Southampton Central from 22:15 on Saturday 8 until 22:15 on Sunday 9 September
Amended late night midweek service between Leatherhead and Dorking from Tuesday 28 until Friday 31 August
Buses replace trains between Leatherhead and Dorking on Sunday 26 August
Buses replace trains between Surbiton and Leatherhead on Sunday 12 August
Buses replace trains between Barnes and Feltham / Twickenham via Hounslow on Sunday 12 August
Buses replace trains between Teddington and Shepperton on Sunday 5 August
Buses replace trains between Leatherhead and Dorking on Sunday 29 July
Buses replace trains between Staines and Hounslow on Sunday 22 July