CrossCountry (XC)

24/06/2014 11:15:08
http://www.crosscountrytrains.co.uk

Information last updated 15 July 2014 12:27

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
08447 369 123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
-
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property

 

Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel

 

Phone
03448110125
Textphone number
0844 811 0126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
0844 811 0124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 22:00 

Group Travel

 

Phone
0871 244 2388
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service in the Coventry area from 22:40 on Saturday 11 to 10:15 on Sunday 12 October 2014
Amended service in the Eastleigh area on Saturday 11 and Sunday 12 October 2014
Buses replace trains between Leicester and Stamford on Sundays 12 and 19 October 2014
Amended service between Leeds and Selby / York and between Durham and Newcastle from 23:50 on Saturday 4 to 05:30 on Monday 6 October 2014
No trains between Edinburgh and Berwick-upon-Tweed / Newcraighall / North Berwick on weekends from Saturday 4 to Sunday 19 October 2014
Amended service between Cambridge / Ely and Dullingham on Saturday 4 and Sunday 5 October 2014
Amended service between Brockenhurst and Bournemouth on Saturday 4 and Sunday 5 October 2014
Buses replace trains between Cambridge and Audley End / Royston on Saturday 27 and Sunday 28 September 2014
Amended service between between Banbury and Birmingham Snow Hill / Coventry until 10:30 on Sunday 21 September 2014
No trains between North Camp / Aldershot and Guildford on Sunday 21 September 2014
Buses replace trains between Brockenhurst and Poole on Sunday 21 September 2014
Amended 23:09 Birmingham New Street to Nottingham CrossCountry service from Monday 22 to Thursday 25 September 2014
Retimed trains between Cardiff Central and Newport on Sunday 14 September
Buses replace trains between Stafford and Stoke-on-Trent from 22:40 on Saturday 20 until 11:00 on Sunday 21 September 2014
Amended service between Leeds and York each Sunday between 14 and 28 September 2014
Buses replace trains between Gloucester and Bristol Temple Meads on Sundays between 14 and 28 September 2014
Amended services between Newport and Cardiff Central on Saturday 13 September 2014
Amended CrossCountry service between Birmingham New Street and Cheltenham Spa on Sundays 31 August 2014
Buses replace trains between Leicester and Melton Mowbray on Sunday 31 August 2014
Amended service between Birmingham New Street and Stafford from 22:35 on Saturday 23 and all day Sunday 24 and Monday 25 August 2014
Amended CrossCountry services from Monday 18 to Thursday 21 August 2014
No trains at Stockport on Sunday 17 August 2014
Diverted trains between Stafford and Stockport between 22:05 and 06:05 from Monday 11 to Thursday 14 August 2014
Amended CrossCountry service between Birmingham New Street and Cheltenham Spa on Sundays 10 and 17 August 2014
Buses replace trains between Chepstow / Gloucester and Cheltenham Spa until 16:40 Sunday 10 August 2014
No trains between Barnt Green and Droitwich Spa on Sunday 3 August 2014