CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 18 December 2018 17:06

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended early morning CrossCountry services on Saturday 9 March
Amended late night service between Basingstoke and Southampton Central from Monday 11 to Wednesday 13 March
Buses replace trains between York and Darlington from 20:00 on Saturday 9 March
Buses replace trains between Dundee and Aberdeen on Saturday 9 and Sunday 10 March
Buses replace trains between Stansted Airport and Cambridge until 07:00 on Saturday 9 March
Amended service between Taunton and Plymouth on Saturday 2 March
Amended late night service between Reading and Didcot Parkway on Friday 8 March
Amended services in the Guildford area on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 3 March
Buses replace trains between Dundee and Aberdeen on Sunday 3 March
Buses replace trains between Chesterfield / Sheffield and Stockport on Saturday 2 and Sunday 3 March
Buses replace trains between Peterborough and Ely on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 24 February
Amended Christmas Eve CrossCountry service on Monday 24 December
Amended 05:31 Leeds to Glasgow Central service from Tuesday 26 February until Friday 1 March
Buses replace trains between Manchester Piccadilly and Crewe on Saturday 23 and Sunday 24 February
Buses replace trains between Peterborough and Ely on Sunday 24 February
Buses replace trains between Dundee and Aberdeen on Sunday 24 February
Amended 05:59 Sheffield to Reading service on Tuesday 19 February
No trains between Taunton and Exeter St Davids from Monday 18 February to Friday 8 March
Buses replace trains between Bristol Parkway / Severn Tunnel Junction and Cardiff Central on Sunday 17 February
Buses replace trains between Cardiff Central and Newport on Sunday 10 February
Buses replace trains between Manchester Piccadilly and Crewe on Saturday 16 and Sunday 17 February
Buses replace trains between Southampton Central and Bournemouth / Eastleigh / Fareham / Romsey on Saturday 16 and Sunday 17 February
Buses replace trains between Derby and Chesterfield / Matlock on Saturday 16 February
Buses replace trains between Aberdeen and Dundee on Sunday 17 February
Buses replace trains between Eastleigh and Southampton Central / Brockenhurst on Saturday 9 and Sunday 10 February
Buses replace trains between Newton Abbot and Plymouth from 23:30 on Saturday 16 and all day Sunday 17 February
Buses replace trains between Peterborough and Ely on Saturday 16 and Sunday 17 February
Buses replace trains between Reading and Guildford on Sunday 10 February
Amended service in the Derby area on Sunday 10 February
Buses replace trains between Dundee and Aberdeen on Sunday 10 February
Buses replace trains between Truro and Penzance on Saturday 9 and Sunday 10 February
Buses replace trains between Peterborough and March on Sunday 3 February
Amended late night / early morning CrossCountry service between Southampton Central and Bournemouth from Monday 11 to Friday 15 February
Buses replace trains between Crewe and Manchester Piccadilly on Saturday 9 and Sunday 10 February
Amended services to / from Peterborough on Sunday 10 February
Amended 23:09 Birmingham New Street to Nottingham service from Monday 4 to Thursday 7 February
Buses replace trains between Crewe and Manchester Piccadilly on Saturday 2 and Sunday 3 February
Buses replace trains between Winchester / Eastleigh and Southampton Central / Fareham on Saturday 2 and Sunday 3 February
Buses replace trains between Edinburgh and Dundee on Sunday 3 February
Amended services between Sheffield and Doncaster / Wakefield Westgate on Sunday 3 February
Buses replace trains between Birmingham New Street / Worcester Shrub Hill and Cheltenham Spa / Gloucester on Saturday 2 and Sunday 3 February
Buses replace trains between Exeter St Davids and Plymouth on Sunday 27 January
Amended service between Leuchars and Dundee on Sunday 27 January
Buses replace trains between Peterborough and March / Ely on Saturday 26 and Sunday 27 January
Amended service between Exeter St Davids and Plymouth on Saturday 19 and Sunday 20 January
Amended service between Inverkeithing and Dundee on Sunday 20 January
Amended service in the Southampton area on Saturday 19 and Sunday 20 January
Buses replace trains between Sheffield and Meadowhall / Barnsley from late on Saturday 19 and all day on Sunday 20 January
Amended service at Sheffield on Sunday 13 January
Amended service between Inverkeithing and Dundee / Perth on Sunday 13 January
Amended CrossCountry 05:59 Sheffield to Reading service from Tuesday 8 to Friday 11 January
Amended service between Southampton Central and Poole on Saturday 5 and Sunday 6 January
Buses replace trains between Stafford and Wolverhampton until 12:00 on Tuesday 1 January
Major improvement work at Guildford from Tuesday 25 to Sunday 30 December
No trains between Cambridge and Stansted Airport until after 07:30 on Tuesday 1 January
Major improvement work between Patchway and Severn Tunnel Junction / Chepstow from Tuesday 25 December to Tuesday 1 January