CrossCountry (XC)

24/08/2016 09:33:16
http://www.crosscountrytrains.co.uk

Information last updated 23 November 2016 08:40

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Southampton and Bournemouth / Portsmouth / Eastleigh on Sunday 19 February
Buses replace trains between Dundee and Aberdeen on Sunday 19 February
Buses replace trains between Audley End and Cambridge until 11:45 on Sunday 19 February
Amended service between Reading and Guildford on Sunday 12 February
No trains at Wakefield Westgate on Sunday 19 February
Buses replace trains between Aberdeen and Dundee on Sunday 12 February
Amended 20:14 Paignton to Birmingham New Street service from Monday 13 to Thursday 16 February
Buses replace trains between Liskeard and Par on Saturday 11 and Sunday 12 February
Buses replace trains between Meadowhall / Rotherham Central and Sheffield on Sunday 12 February
Buses replace trains between Dundee and Aberdeen on Sunday 5 February
Buses replace trains between Liskeard and Par on Saturday 4 and Sunday 5 February
Buses replace trains between Dundee and Aberdeen on Sunday 29 January
Buses replace trains between Meadowhall / Rotherham Central and Sheffield on Sunday 5 February
Buses replace trains between Reading and Guildford / Ascot on Sunday 29 January
Amended service between Truro and Penzance on Saturday 28 and Sunday 29 January
Buses replace trains between Gloucester and Newport on Sunday 22 January
Buses replace trains between Dundee and Aberdeen on Sunday 22 January
Amended service between Truro and Penzance on Saturday 21 and Sunday 22 January
Amended service between Darlington and Newcastle from 12:00 Saturday 21 until 12:00 Sunday 22 January
Amended service over the Christmas and New Year period, Saturday 24 December 2016 to Monday 2 January 2017
Amended service to, from and via Basingstoke on Saturday 14 and Sunday 15 January
Buses replace trains between Basingstoke and Winchester from 22:45 on Monday 16 to Thursday 19 January.
Buses replace trains between Dundee and Aberdeen on Sunday 15 January
Amended service between Truro and Penzance on Saturday 14 and Sunday 15 January
Amended service between Cambridge and Stansted Airport / London Liverpool Street on Saturday 14 and Sunday 15 January
Amended service between Darlington and Newcastle from 12:00 Saturday 14 until 12:00 Sunday 15 January
Buses replace trains between Dundee and Aberdeen on Sunday 8 January
Amended service between Truro and Penzance on Saturday 7 and Sunday 8 January
Amended 23:09 Birmingham New Street to Nottingham service from Monday 9 to Thursday 12 January
Amended service between Darlington and Newcastle from 12:00 Saturday 7 until 12:00 Sunday 8 January
Amended service to and from Glasgow Central on Sunday 1 January
Buses replace trains between between Leeds and Church Fenton on Saturday 31 December and Sunday 1 January
Buses replace trains between Ely and Cambridge on Saturday 31 December and Sunday 1 January
Buses replace trains between Leeds and Church Fenton / Selby on Tuesday 27 December
Buses replace trains between Newport and Cardiff Central from Tuesday 27 December to Monday 2 January
Buses replace trains between Southampton Central and Bournemouth from 23:00 Saturday 17 to 10:30 Sunday 18 December
Buses replace trains between Bristol Parkway and Patchway from 23:25 Saturday 17 to 15:35 Sunday 18 December
Buses replace trains between Oxford and Hanborough / Banbury on Saturday 17 and Sunday 18 December
Amended service between Cardiff Central and Newport on Saturday 10 December
Buses replace trains between Oxford and Hanborough / Banbury on Sunday 11 December