CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 07 August 2018 13:53

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended late night services between Basingstoke and Winchester on Monday 5, Tuesday 6 and Thursday 8 November
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 4 November
Amended service between Tyseley and Leamington Spa on Sunday 4 November
Amended 05:59 Sheffield to Reading service on Monday 5 November
Buses replace trains between Sheffield / Conisbrough and Doncaster on Sunday 4 November
Buses replace trains between Bristol Temple Meads and Severn Beach / Bristol Parkway from Saturday 27 October until Sunday 18 November
Buses replace trains between Leamington Spa / Stratford-upon-Avon and Solihull on Saturday 27 and Sunday 28 October
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 27 until 10:00 on Sunday 28 October
Buses replace trains between Derby and Nottingham on Sunday 28 October
Amended service between Sheffield and Doncaster on Sunday 28 October
Buses replace trains between Sheffield / Conisbrough and Doncaster on Sunday 21 October
Buses replace trains between Reading and Basingstoke from 22:30 on Saturday 20 until 19:10 on Sunday 21 October
Amended CrossCountry services in the Birmingham area until 10:50 on Sunday 21 October
Buses replace trains between Cambridge and Stansted Airport on Sunday 21 October
Amended overnight midweek service at Bristol from the night of Monday 15 until the morning of Friday 19 October
Amended service at Guildford on Sunday 14 October
Amended service between Sheffield and Doncaster on Sunday 14 October
Amended CrossCountry service between Birmingham New Street and Water Orton until 10:50 on Sunday 14 October
Amended service at Southampton Central on Sunday 14 October
Buses replace trains between Truro and Penzance on Saturday 13 and Sunday 14 October
Amended service at Bristol on Saturday 13 and Sunday 14 October
Buses replace trains between Newcastle and Edinburgh via Alnmouth on Saturday 13 and until 09:00 on Sunday 14 October
Buses replace trains between Eastleigh and Brockenhurst / Fareham on Saturday 6 and Sunday 7 October
Amended CrossCountry service at Bristol Parkway from 22:15 on Monday 8 October
Amended services between Newcastle and Edinburgh from 21:30 on Friday 5 and on Saturday 6 October
Buses replace trains between Peterborough and Ely on Sunday 7 October
Buses replace trains between Guildford and Aldershot / Reading on Sunday 30 September
Buses replace trains between Peterborough and Ely on Sunday 30 September
Buses replace trains between Basingstoke and Eastleigh after 22:50 each night from Monday 24 to Wednesday 26 September
Amended service between Newcastle and Edinburgh from 21:30 on Friday 28 to 08:50 Sunday 30 September
Buses replace trains between Berwick-upon-Tweed and Edinburgh from 21:30 on Friday 21 and all day on Saturday 22 September
Buses replace trains between Southampton Central and Poole from 22:15 on Saturday 22 and all day Sunday 23 September
Amended service between Glasgow Central and Motherwell on Sunday 23 September
Amended service between Reading and Basingstoke from Saturday 22 until 00:30 on Monday 24 September
Buses replace trains between Melton Mowbray and Peterborough on Sunday 23 September
Amended services between Glasgow Central and Motherwell on Sunday 16 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 15 and Sunday 16 September
Buses replace trains between Sheffield / Conisbrough and Doncaster until approximately 11:40 on Sunday 16 September
Major improvement work at Bristol Parkway from Saturday 15 September until Sunday 7 October
Buses replace trains between Melton Mowbray and Peterborough on Sunday 16 September
Buses replace trains between Conisbrough and Doncaster on Sunday 9 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 8 and on Sunday 9 September
Buses replace trains between Motherwell and Glasgow Central on Sunday 9 September
Buses replace trains between Sheffield and Doncaster on Sunday 2 September
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 1 and early morning / late evening on Sunday 2 September
Amended service between Glasgow Central and Motherwell on Saturday 1 and Sunday 2 September
Buses replace trains between Manchester Piccadilly and Stockport until 16:45 on Sunday 26 August
Buses replace trains between Coventry and Birmingham International / Leamington Spa from Saturday 25 until 12:00 on Monday 27 August
Buses replace trains between Edinburgh and Motherwell from Saturday 25 until Wednesday 29 August
Amended morning and late evening service between Reading and Basingstoke on Sunday 19 August
Amended service between Glasgow Central and Motherwell on Sunday 19 August
Major improvement work at Derby station from Sunday 22 July to Sunday 7 October