CrossCountry (XC)

14/08/2017 11:17:02
http://www.crosscountrytrains.co.uk

Information last updated 22 November 2017 19:51

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Leicester and Nottingham / Derby from 22:00 on Saturday 10 and all day on Sunday 11 February
Buses replace trains between Banbury and Coventry / Birmingham International on Sunday 11 February
Buses replace trains between Exeter St Davids and Plymouth on Saturday 10 until 08.30 on Sunday 11 February
Amended service between Doncaster and York on Saturday 10 February
Retimed 06:01 Sheffield to Reading service from Tuesday 6 to Friday 9 February
Amended services between Loughborough and Derby / Nottingham on Saturday 3 and Sunday 4 February
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 3 and Sunday 4 February
Buses replace trains between Wokingham / Aldershot and Guildford on Sunday 4 February
Amended service between Nottingham / Derby and Sheffield on Sunday 4 February
Buses replace trains between Totnes and Plymouth on Saturday 3 February
Amended service at Sheffield on Sunday 28 January
Amended service between Bristol Temple Meads and Severn Beach / Cardiff Central / Bristol Parkway on Saturday 27 and Sunday 28 January
Amended service between Reading and Basingstoke / Southampton Central until 15:25 on Sunday 21 January
Amended service between Bristol Temple Meads and Severn Beach / Cardiff Central / Bristol Parkway on Saturday 20 and Sunday 21 January
Amended service at Sheffield on Sunday 21 January
Buses replace trains between Totnes and Plymouth all day on Saturday 27 January and until 08.30 on Sunday 28 January
No trains to or from Stansted Airport on Saturday 27 and Sunday 28 January
Buses replace trains between Nottingham and Derby from 22:20 on Saturday 13 until the end of the day on Sunday 14 January
Buses replace trains between Exeter St Davids / Totnes and Plymouth from Saturday 20 January until 09:00 on Sunday 21 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 13 and Sunday 14 January
Buses replace trains between Eastleigh / Fareham and Southampton Central on Saturday 13 and Sunday 14 January
Buses replace trains between Melton Mowbray and Peterborough on Sunday 7 January
Amended service at Newcastle from Monday 8 until Sunday 14 January
Amended services in the Derby area on Saturday 6 and Sunday 7 January
Buses replace trains between Dundee and Aberdeen on every Sunday from 7 January until 4 February
Amended service between York and Newcastle on Saturday 6 and Sunday 7 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 6 and Sunday 7 January
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 6 and Sunday 7 January
Buses replace trains between Ely and Peterborough on Sunday 31 December and Monday 1 January
Buses replace trains between Southampton Central and Eastleigh / Fareham from Sunday 24 December to Monday 1 January
No trains between Birmingham New Street and Wolverhampton via Sandwell & Dudley from Sunday 24 until Tuesday 2 January
Buses replace trains between Ely and Peterborough on Sunday 24 December
Buses replace trains between Southampton Central and Eastleigh / Fareham on Sunday 17 December
Buses replace trains between Bristol Temple Meads and Weston-super-Mare / Taunton on Sunday 17 December
Buses replace trains between Havant / Romsey and Eastleigh / Southampton Central / Bournemouth on Sunday 10 December
Amended service between Bristol Temple Meads and Bristol Parkway / Patchway from Monday 18 December to Thursday 21 December
Amended CrossCountry services between Derby and Nottingham each night from Monday 11 until Friday 15 December
Buses replace trains between Peterborough and Ely on Sunday 10 December
Amended services to and from Bristol Temple Meads from 23:00 on Saturday 2 until 10:40 on Sunday 3 December and from 23:00 until the end of the day
Amended service between Taunton and Bristol Temple Meads late night on Saturday 9 and all day on Sunday 10 December
Buses replace trains between Peterborough and Ely on Sunday 3 December
Amended 12:14 Guildford to Newcastle service on Sunday 26 November
Amended morning CrossCountry services from Bristol Temple Meads on Sunday 26 November