CrossCountry (XC)

14/08/2017 11:17:02
http://www.crosscountrytrains.co.uk

Information last updated 15 September 2017 19:34

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended CrossCountry services between Derby and Nottingham each night from Monday 11 until Friday 15 December
Buses replace trains between Peterborough and Ely on Sunday 10 December
Amended services to and from Bristol Temple Meads from 23:00 on Saturday 2 until 10:40 on Sunday 3 December
Amended service between Taunton and Bristol Temple Meads late night on Saturday 9 and all day on Sunday 10 December
Buses replace trains between Peterborough and Ely on Sunday 3 December
Amended 12:14 Guildford to Newcastle service on Sunday 26 November
Amended morning CrossCountry services from Bristol Temple Meads on Sunday 26 November
Amended services to, from and through Guildford on Sunday 19 November
Buses replace trains between Audley End / Royston and Cambridge until 09:40 on Sunday 19 November
Buses replace trains between Nottingham and Derby until 10:15 Sunday 12 November
Buses replace trains between Coventry / Warwick Parkway and Banbury on Sunday 12 November
Major improvement work at Bristol Parkway on weekends from Saturday 4 to Sunday 19 November
Buses replace trains between Reading / Woking and Winchester until 16:00 Sunday 5 November
Major improvement work between Cardiff Central and Newport from Saturday 23 September to Sunday 29 October
Amended CrossCountry services between Basingstoke and Southampton Central from 22:30 until the end of service from Monday 6 to Wednesday 8 November
Amended service in the Reading area until 10:25 on Sunday 29 October
Amended 13:35 and 17:32 CrossCountry services from Newcastle to Guildford / Southampton Central on Saturday 28 October
Buses replace trains between Cambridge / Whittlesford Parkway and Stansted Airport until 13:20 on Sunday 29 October
Amended services at / through Derby on Sunday 22 October
Buses replace trains between Leamington Spa and Birmingham International from 18:30 on Saturday 28 and all day on Sunday 29 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 28 September and Sunday 29 October
Buses replace trains between Cambridge and Stansted Airport on Saturday 21 and Sunday 22 October
Amended 06:08 Bristol Temple Meads to Plymouth on Saturday 21 October
Amended 13:35 and 17:32 CrossCountry services from Newcastle to Guildford / Southampton Central on Saturday 14 October
Amended service in the Reading area from 00:30 until 12:25 on Sunday 15 October
Amended CrossCountry service between Derby and Sheffield on Sunday 15 October
Buses replace trains between Basingstoke and Eastleigh on Saturday 14 and Sunday 15 October
Buses replace trains between Cambridge and Stansted Airport on Saturday 14 and Sunday 15 October
Amended service in the Reading area until 12:25 on Sunday 1 October
Amended 13:35 and 17:32 CrossCountry services from Newcastle to Guildford / Southampton Central on Saturday 30 September
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 30 September and Sunday 1 October
Amended service in the Reading area until 12:25 on Sunday 8 October
Amended 13:35 and 17:32 CrossCountry services from Newcastle to Guildford / Southampton Central on Saturday 7 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 7 and Sunday 8 October
Buses replace trains between Newcastle / Berwick-upon-Tweed North Berwick / Gorebridge and Edinburgh on Saturday 7 October
Buses replace trains between Stansted Airport and Cambridge on Saturday 7 and Sunday 8 October
Amended service between Newcastle and Chathill / Edinburgh and between North Berwick / Dunbar and Edinburgh on Saturday 30 September
Buses replace trains between Stansted Airport and Cambridge on Saturday 30 September and Sunday 1 October
Amended services in the Reading area on Saturday 23 and Sunday 24 September
Buses replace trains between Newcastle and Edinburgh on Saturday 23 September
No trains at Rotherham Central on Sunday 24 September
Amended overnight service between Basingstoke and Winchester from Monday 25 September to Wednesday 27 September
Buses replace trains between Stansted Airport and Cambridge on Saturday 23 and Sunday 24 September
Revised 23:09 Birmingham New Street to Nottingham service from Monday 18 September to Thursday 21 September
Revised service between Birmingham New Street and Droitwich Spa / Cheltenham Spa from 21:45 each night from Monday 18 September to Thursday 21 September