CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 23 October 2018 07:33

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended CrossCountry 05:59 Sheffield to Reading service from Tuesday 8 to Friday 11 January
Amended service between Southampton Central and Poole on Saturday 5 and Sunday 6 January
Buses replace trains between Stafford and Wolverhampton until 12:00 on Tuesday 1 January
Major improvement work at Guildford from Tuesday 25 to Sunday 30 December
No trains between Cambridge and Stansted Airport until after 07:30 on Tuesday 1 January
Amended 17:32 Newcastle to Guildford CrossCountry service on Sunday 9 December
Major improvement work between Patchway and Severn Tunnel Junction / Chepstow from Tuesday 25 December to Tuesday 1 January
Buses replace trains to / from Bristol Parkway on Sunday 16 December
Buses replace morning / evening trains between Reading and Basingstoke on Saturday 8 and Sunday 9 December
Buses replace trains to / from Bristol Parkway on the evening of Saturday 8 and on Sunday 9 December
Buses replace trains between Plymouth / Liskeard and St Austell on Saturday 1 and Sunday 2 December
Reduced service to / from Bristol Parkway on Saturday 1 and Sunday 2 December
Amended 05:59 Sheffield to Reading service from Tuesday 27 to Friday 30 November
Buses replace trains between Reading and Basingstoke on Sunday 25 November
Buses replace trains between Liskeard and St Austell on Saturday 24 and Sunday 25 November
Buses replace trains between Reading and Wokingham / Bracknell on Sunday 18 November
Amended 23:09 Birmingham New Street to Nottingham service on Monday 12 November
Amended 05:59 Sheffield to Reading service on Monday 12 November
Buses replace CrossCountry trains between Bristol Temple Meads and Taunton until 13:00 on Sunday 11 November
Buses replace trains between Basingstoke / Romsey and Southampton Central on Saturday 10 and Sunday 11 November
Buses replace trains between Newton Abbot and Paignton until 15:55 on Sunday 11 November
Buses replace trains between Nuneaton and Leicester on Sunday 11 November
Amended late night services between Basingstoke and Winchester on Monday 5, Tuesday 6 and Thursday 8 November
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 4 November
Amended service between Tyseley and Leamington Spa on Sunday 4 November
Amended 05:59 Sheffield to Reading service on Monday 5 November
Buses replace trains between Sheffield / Conisbrough and Doncaster on Sunday 4 November
Buses replace trains between Bristol Temple Meads and Bristol Parkway / Severn Beach from Saturday 27 October until Sunday 25 November
Buses replace trains between Leamington Spa / Stratford-upon-Avon and Solihull on Saturday 27 and Sunday 28 October
Buses replace trains between Reading and Basingstoke from 21:00 on Saturday 27 until 10:00 on Sunday 28 October
Buses replace trains between Derby and Nottingham on Sunday 28 October
Amended service between Sheffield and Doncaster on Sunday 28 October