CrossCountry (XC)

24/08/2016 09:33:16
http://www.crosscountrytrains.co.uk

Information last updated 23 September 2016 14:11

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Southamnpton Central and Bournemouth from 23:00 Saturday 17 to 10:30 Sunday 18 December
Buses replace trains between Bristol Parkway and Patchway from 23:25 Saturday 17 to 15:35 Sunday 18 December
Buses replace trains between Oxford and Hanborough / Banbury on Saturday 17 and Sunday 18 December
Amended service between Cardiff Central and Newport on Saturday 10 December
Buses replace trains between Oxford and Hanborough / Banbury on Sunday 11 December
Amended service between Basingstoke and Southampton Central on Sunday 27 November
Amended service between Doncaster and York from 22:00 on Saturday 26 until 10:00 on Sunday 27 November
Amended service to, from and via Basingstoke on Saturday 19 and Sunday 20 October
Amended service between Cheltenham Spa, Worcester and Bromsgrove on Saturday 19 and Sunday 20 November
Amended service between Doncaster and York from 22:00 on Saturday 19 until 10:00 on Sunday 20 November
Buses replace trains between Reading and Wokingham / Guildford on Sunday 13 November
Amended service between Birmingham New Street and Redditch / Droitwich Spa / Gloucester on Saturday 5 and Sunday 6 November
Amended service between Birmingham New Street and Bromsgrove / Cheltenham Spa from Wednesday 26 October until Friday 4 November
Amended service between Birmingham New Street and Bromsgrove / Cheltenham Spa on Saturday 29 and Sunday 30 October
Amended service at Doncaster from 22:00 on Saturday 29 and all day Sunday 30 October
Buses replace trains between Ely and Peterborough / Cambridge on Sunday 23 October
Buses replace trains between Nottingham and Derby on Saturday 22 and Sunday 23 October
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 16 October
Buses replace trains between Oxford and Banbury on Sunday 16 October
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Sunday 16 October
Buses replace trains between Ely and Peterborough / Cambridge on Sunday 16 October
Amended CrossCountry service from Monday 17 until Friday 21 October
Buses replace trains between Nottingham and Derby on Saturday 15 and Sunday 16 October
Amended service between Newcastle / North Berwick and Edinburgh on Saturday 15 and Sunday 16 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 9 October
Amended CrossCountry services from Monday 10 to Friday 14 October
Amended Heathrow Connect and Heathrow Express service on Sunday 9 October
Buses replace trains between Nottingham and Derby on Sunday 9 October
Buses replace trains between Cambridge and Ely on Sunday 9 October
Buses replace trains between Edinburgh and North Berwick / Newcastle on Saturday 8 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 2 October
Amended CrossCountry service from Monday 3 to Friday 7 October
Buses replace trains between Nottingham and Derby after 22:00 on Saturday 1 and all day on Sunday 2 October
No trains between Edinburgh and North Berwick / Morpeth on Saturday 1 October