CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 09 February 2019 01:13

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service in the Motherwell area from Saturday 4 until Monday 6 May
Buses replace trains between Moorthorpe and Sheffield on Sunday 5 May
Amended 23:09 Birmingham New Street to Nottingham from Monday 29 April to Thursday 2 May
Buses replace trains between Sheffield and Moorthorpe on Sunday 28 April
Buses replace trains between Basingstoke / Romsey and Southampton Central on Saturday 27 and Sunday 28 April
No trains between Bristol Parkway / Bristol Temple Meads and Newport on Saturday 27 and Sunday 28 April
Amended services in the Motherwell and Glasgow Central areas on Saturday 27 and Sunday 28 April
Buses replace trains between Sheffield and Moorthorpe on Sunday 21 April
Amended service between Basingstoke and Eastleigh on Sunday 21 April
Amended services in the Glasgow and Motherwell areas from Friday 19 to Monday 22 April
Buses replace trains between Gloucester / Chepstow and Newport from Friday 19 to Monday 22 April
Amended service between Birmingham New Street and Rugby / Leamington Spa from Friday 19 until Monday 22 April
Amended service between Glasgow Central and Motherwell on Sunday 14 April
Buses replace trains between Basingstoke and Southampton Central / Andover on Sunday 14 April
Buses replace trains between Chesterfield / Sheffield and Stockport on Sunday 14 April
Amended 06:08 Bristol Temple Meads to Plymouth service on Saturday 13 April
Buses replace trains between Peterborough and Ely on Sunday 14 April
Amended service between Chesterfield / Nottingham and East Midlands Parkway on Sunday 7 April
Amended service between Cardiff Central and Newport on Sunday 7 April
Amended service between Glasgow Central and Motherwell on Sunday 7 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 7 April
Amended service between Basingstoke and Southampton Central on Saturday 6 and Sunday 7 April
Buses replace trains between Stoke-on-Trent and Macclesfield on Saturday 6 and Sunday 7 April
Amended 06:08 Bristol Temple Meads to Plymouth service on Saturday 6 April
Amended train service after 20:00 serving Middlesbrough / Northallerton / Darlington and Hartlepool on Saturday 23 and before 10:00 on Sunday 24 March
Amended service to and from Glasgow Central on Sunday 31 March
Amended service between Derby and Nottingham on Sunday 31 March
Amended service between Newport and Cardiff Central from 23:45 on Saturday 30 and all day on Sunday 31 March
Amended service at Stoke-on-Trent from 22:15 on Saturday 30 and all day on Sunday 31 March
Amended service between Basingstoke and Southampton Central on Saturday 30 and Sunday 31 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 30 and Sunday 31 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 23 and Sunday 24 March
Buses replace trains between Reading and Basingstoke / Winchester until 15:25 on Sunday 17 March
Buses replace trains between York and Darlington / Middlesbrough from 20:00 on Saturday 16 until 10:00 on Sunday 17 March
Buses replace trains between Banbury and Leamington Spa on Saturday 16 and Sunday 17 March
Buses replace trains between Dundee and Aberdeen on Saturday 16 and Sunday 17 March
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Saturday 16 and Sunday 17 March
Amended services between Middlesbrough and York / Northallerton / Darlington / Hartlepool on Saturday 9 and Sunday 10 March
Amended early morning CrossCountry services on Saturday 9 March
Amended late night service between Basingstoke and Southampton Central from Monday 11 to Wednesday 13 March
Buses replace trains between Dundee and Aberdeen on Sunday 10 March
Buses replace trains between Stansted Airport and Cambridge / London Liverpool Street until 09:00 on Saturday 9 March
Amended service between Taunton and Plymouth on Saturday 2 March
Amended late night service between Reading and Didcot Parkway on Friday 8 March
Amended services in the Guildford area on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 3 March
Buses replace trains between Dundee and Aberdeen on Sunday 3 March
Buses replace trains between Chesterfield / Sheffield and Stockport on Saturday 2 and Sunday 3 March
Buses replace trains between Peterborough and Ely on Sunday 3 March
Buses replace trains to / from Southampton Central on Sunday 24 February
Amended 05:31 Leeds to Glasgow Central service from Tuesday 26 February until Friday 1 March
Buses replace trains between Manchester Piccadilly and Crewe on Saturday 23 and Sunday 24 February
Buses replace trains between Peterborough and Ely on Sunday 24 February
Buses replace trains between Dundee and Aberdeen on Sunday 24 February
Amended 05:59 Sheffield to Reading service on Tuesday 19 February
No trains between Taunton and Exeter St Davids from Monday 18 February to Friday 8 March
Buses replace trains between Bristol Parkway / Severn Tunnel Junction and Cardiff Central on Sunday 17 February
Buses replace trains between Manchester Piccadilly and Crewe on Saturday 16 and Sunday 17 February
Buses replace trains between Southampton Central and Bournemouth / Eastleigh / Fareham / Romsey on Saturday 16 and Sunday 17 February
Buses replace trains between Aberdeen and Dundee on Sunday 17 February
Buses replace trains between Newton Abbot and Plymouth from 23:30 on Saturday 16 and all day Sunday 17 February
Buses replace trains between Peterborough and Ely on Sunday 17 February