Arriva Trains Wales (AW)

29/01/2016 12:32:23
http://www.arrivatrainswales.co.uk

Information last updated 13 January 2017 13:12

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property
 
Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended Arriva Trains Wales service in the Cardiff area from Monday 3 to Friday 7 April
Amended overnight services between Chester and Holyhead from Monday 3 to Friday 7 April
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 2 April
Buses replace trains between Shotton and Bidston on Sunday 2 April
Buses replace trains between Cardiff Central and Cogan / Penarth / Barry Island / Bridgend via the Vale of Glamorgan on Saturday 1 and Sunday 2 April
No trains between Chester and Llandudno Junction on Sunday 2 April
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 26 March
Buses replace late night Arriva Trains Wales trains between Crewe and Manchester Piccadilly from Monday 27 to Thursday 30 March
No trains between Chester and Llandudno Junction on Saturday 25 and Sunday 26 March
Amended late night service between Bidston and Wrexham from 9 January to 31 March
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil on Sunday 19 March
Amended Arriva Trains Wales services from Monday 20 to Friday 24 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 19 March
No trains between Chester and Llandudno Junction on Sunday 19 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 12 March
Buses replace trains between Shrewsbury and Crewe on Saturday 11 and Sunday 12 March
Amended overnight services between Chester and Holyhead from Monday 13 to Friday 17 March
Amended 22:15 Maesteg to Gloucester service from Monday 13 to Thursday 16 March
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via the Vale of Glamorgan on Sunday 12 March until 12:30
Buses replace trains between Rhoose Cardiff International Airport and Bridgend on Sunday 12 March
Buses replace trains between Manchester Piccadilly and Manchester Airport on Saturday 11 and Sunday 12 March
Buses replace trains between Rhoose Cardiff International Airport and Bridgend on Sunday 5 March
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 4 and Sunday 5 March
Amended overnight Arriva Trains Wales service Monday 6 to Friday 10 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 26 February
No trains between Chester and Llandudno Junction on Sunday 5 March
Buses replace trains between Manchester Piccadilly and Manchester Airport on Saturday 4 and Sunday 5 March
Retimed trains between Cardiff Central and Newport on Sunday 26 February
Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 19 February
Buses replace trains between Carmarthen and Whitland on Sunday 19 February
Amended Arriva Trains Wales services from Monday 27 February to Thursday 2 March
Buses replace trains between Llandudno Junction and Chester / Wrexham General on Sunday 26 February
Amended late night service to and from Penarth from Monday 20 to Friday 24 February
Amended service between Chester and Holyhead from Monday 20 to Friday 24 February
Buses replace trains between Aberdare and Pontypridd on Saturday 12 February
Buses replace trains between Chester and Wrexham General on Sunday 12 February
Amended service between Holyhead and Chester on Sunday 12 February
No trains between Manchester and Eccles /Salford Crescent on Saturday 18 and Sunday 19 February
Buses replace trains between Llandudno Junction and Chester / Wrexham General on Sunday 19 February
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 19 February
Buses replace trains between Swansea and Port Talbot Parkway from 23:30 on Saturday 11 and all day Sunday 12 February
Amended overnight Arriva Trains Wales service from Monday 13 to Friday 17 February
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 4 and Sunday 5 February
No trains between Warrington Bank Quay and Chester / Ellesmere Port on Saturday 4 and Sunday 5 February
No trains between Chester and Llandudno Junction on Sunday 5 February
Buses replace trains between Aberystwyth and Newtown on Saturday 4 and Sunday 5 February
Amended Arriva Trains Wales services from 23:50 in the Chester area from Monday 6 to Saturday 11 February
Buses replace trains between Aberystwyth and Machynlleth from Monday 6 to Wednesday 8 February
Buses replace trains between Treherbert and Pontypridd on Sunday 29 January
Buses replace trains between Gloucester and Newport on Sunday 29 January
Buses replace trains between Abergele & Pensarn and Rhyl from Saturday 14 to Friday 27 January
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via the Vale of Glamorgan on Saturday 28 January until 12:30
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 28 and Sunday 29 January
Buses replace trains between Llandudno Junction and Chester / Wrexham General on Sunday 29 January
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 29 January
Amended service between Chester and Holyhead from Monday 30 January to Friday 3 February
Amended Arriva Trains Wales service in the Cardiff area from Monday 30 January to Friday 3 February
Buses replace trains between Gloucester and Newport on Sunday 22 January
Amended 22:15 Maesteg to Gloucester service from Monday 30 January to Friday 3 February
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 21 and Sunday 22 January
Buses replace trains between Chester and Llandudno Junction on Saturday 21 to Sunday 22 January
Buses replace trains between Cardiff and Carmarthen from 22:15 on Monday 16 to Friday 20 January
Amended Arriva Trains Wales services from 23:25, Monday 16 to Friday 20 January