Arriva Trains Wales (AW)

03/01/2018 13:19:49
http://www.arrivatrainswales.co.uk

Information last updated 20 June 2018 12:07

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Arriva Trains Wales - Lost Property
Email address
lost.property@arrivatw.co.uk
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03333211202
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Barry and Bridgend on Sunday 22 July
Amended late night midweek service between Cardiff Central and Bridgend each night from Monday 27 until Thursday 30 August
Amended late night midweek service at Machynlleth from Monday 27 until Friday 31 August
Buses replace late night trains between Manchester Piccadilly and Chester from Monday 27 to Friday 31 August
Buses replace trains between Cardiff Central and Barry Island / Bridgend before 09:25 on Sunday 26 August
Buses replace trains between Manchester Piccadilly and Stockport until 16:45 on Sunday 26 August
Buses replace trains between Pontypridd and Treherbert from Saturday 25 to Monday 27 August
Amended late night midweek service between Cardiff Central and Rhymney from Monday 20 until Friday 24 August
Amended service between Crewe and Shrewsbury / Chester on Saturday 18 and Sunday 19 August
Amended late night Arriva Trains Wales service between Manchester Piccadilly and Crewe from Monday 13 to Thursday 16 August
Amended service between Crewe and Chester from 22:00 on Saturday 11 and all day on Sunday 12 August
Amended late night service between Cardiff Central and Pontypridd / Aberdare / Merthyr Tydfil from Monday 6 to Thursday 9 August
Buses replace trains between Cardiff Central and Ebbw Vale Town from Monday 25 to Friday 29 June
Buses replace late night / early morning trains between Crewe and Chester from Monday 6 to Friday 10 August
Buses replace trains between Pontypridd and Treherbert / Aberdare / Merthyr Tydfil on Sunday 5 August until 12:30
Buses replace trains between Shrewsbury and Crewe on Sunday 29 July
Buses replace trains between Bridgend / Barry Island and Cardiff Central on Sunday 29 July
Buses replace evening trains between Shrewsbury and Crewe from Tuesday 31 July until Thursday 2 August
Buses replace late night trains between Newport and Gloucester from Monday 30 July to Thursday 2 August
Buses replace late night trains between Cardiff Central and Bridgend via Barry from Monday 30 July to Thursday 2 August
Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 23 to Friday 27 July
Buses replace late night trains between Hereford and Newport / Cardiff Central on Sunday 22 July
Amended late night service between Newport and Hereford on Sunday 15 July
Buses replace evening / early morning services between Cardiff Central and Bridgend from Monday 16 until Friday 20 July
Buses replace late night / early morning trains between Chester / Warrington Bank Quay and Manchester Piccadilly from Monday 16 to Friday 20 July
Buses replace late night services between Cardiff Central and Cardiff Bay / Rhymney from Monday 9 until Friday 13 July
Revised late night / early morning Arriva Trains Wales services in the Swansea area from Monday 9 until Friday 13 July
Buses replace trains between Cardiff Central and Rhymney / Radyr until 12:30 on Sunday 8 July
Buses replace trains between Newport and Severn Tunnel Junction / Cheltenham Spa until 14:00 on Sunday 8 July
Amended late night Arriva Trains Wales services in the Cardiff area from Monday 2 to Friday 6 July
Amended late night Arriva Trains Wales service between Manchester Piccadilly and Crewe from Monday 2 and Thursday 5 July
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 2 to Thursday 5 July
Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 1 July
Buses replace trains each evening between Crewe and Chester from Monday 25 June and Friday 29 June
Buses replace trains between Cardiff Central and Penarth / Barry Island each night from Monday 18 until Friday 22 June
Buses replace trains each evening between Shrewsbury and Chester from Monday 18 June and Thursday 21 June