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Company Information: Arriva Trains Wales (AW)
Last changed: 16:21 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Arriva Trains Wales |
| Managing Director | Tim Bell |
| Company Website | http://www.arrivatrainswales.co.uk |
| Head Office - Postal Address |
St Mary's House 47 Penarth Road Cardiff CF10 5DJ |
| Head Office - Primary Phone Number | 0845 6061 660 |
| Head Office - Fax | 029 2064 5349 |
| Head Office - Email Address | customer.relations@arrivatrainswales.co.uk |
| Head Office - Web Address | http://www.arrivatrainswales.co.uk |
| Network Map URL | http://www.arrivatrainswales.co.uk/route_map.aspx |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Services - Primary Phone Number | 0845 6061 660 |
| Customer Services - Fax Number | 029 2064 5349 |
| Customer Services - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Services - Web Address | http://www.arrivatrainswales.co.uk |
| Customer Services - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | http://www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| Assisted Travel | Monday-Sunday 08:00-20:00 |
| Assisted Travel - Primary Phone Number | 08453 003 005 |
| Assisted Travel - Primary Textphone Number | 08457 585 469 |
| Assisted Travel - Note |
Disabled Persons Protection Policy available by post. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Telesales - Primary Phone Number | 08709 000 773 |
| Telesales - Alternate Phone Number | 08709 000 777 |
| Telesales - Note |
Minimum transaction £10. Please allow 5 days for delivery. |
| Group Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Group Travel - Primary Phone Number | 08709 000 767 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free on Arriva Trains Wales' services, where applicable. |
| Penalty Fares Note |
Penalty fares are not in operation on Arriva Trains Wales services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles are carried free of charge on all services subject to space being available. Cycle spaces may also be reserved on trains shown in timetables as seat reservations possible. This service is also free of charge. Cycles are not carried on Cardiff suburban services arriving in Cardiff between 07.30-09.00 or departing Cardiff between 16.00-18.00 Monday to Friday. Bikes are carried on the 07.21 and 07.40 Rhymney to Cardiff Central services and the 16.51 and 17.11 Cardiff Central to Rhymney services. Folding cycles are carried on all services if fully folded. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Warrington Bank Quay and Chester from Monday 21 to Thursday 24 July 2008
- Engineering work between Cardiff Central and Bridgend from Monday 21 to Thursday 24 July 2008
- Engineering work between Gloucester and Severn Tunnel from Monday 21 to Thursday 24 July 2008
- Engineering work between Hereford and Shrewsbury from 21:50 on Sunday 20 July 2008
- Engineering work between Shrewsbury and Gobowen on Saturday 19 and Sunday 20 July 2008
- Engineering work between Machynlleth and Aberystwyth until 05:20 each morning from Tuesday 15 to Friday 18 July 2008
- Engineering work between Machynlleth and Aberystwyth from 22:40 between Monday 14 and Thursday 17 July 2008
- Engineering work between Warrington Bank Quay and Chester from 23:15 between Monday 14 and Thursday 17 July 2008
- Engineering work between Edge Hill and Patricroft on Sunday 13 July 2008
- Engineering work between Cardiff Central and Radyr from 21:30 Sunday 13 July 2008
- Engineering work between Shrewsbury and Gobowen on Saturday 12 and Sunday 13 July 2008
- Engineering work between Rhymney and Cardiff Queen Street from 16:15 on Sunday 6 July 2008
- Engineering work between Chester and Wrexham General from 17:15 on Saturday 5 and Sunday 6 July 2008
- Engineering work between Cardiff Central and Severn Tunnel Junction from 23:00 on Saturday 5 July 2008
- Engineering work between Bridgend and Maesteg from Monday 30 June to Thursday 3 July 2008
- Engineering work between Cardiff Queen Street and Rhymney from 22:35 each night from Monday 30 June to Thursday 3 July 2008
- Engineering work between Broome and Shrewsbury until 17:00 on Sunday 29 June 2008
- Engineering work between Chester and Warrington Bank Quay from Sunday 29 until 06:00 on Monday 30 June 2008
- Engineering work between Rhymney and Cardiff Queen Street from 16:15 on Sunday 29 June 2008
- Engineering work between Cardiff Central and Newport on Saturday 28 June 2008
- Engineering work between Neath and Swansea each night from 22:50 Monday 23 June to Thursday 26 June 2008
- Engineering work between Gloucester and Severn Tunnel each night from 23:40 Monday 23 June until Thursday 26 June 2008
- Engineering work between Radyr and Merthyr Tydfil / Aberdare / Treherbert each night from 22:50 Monday 23 June to Thursday 26 June 2008
- Engineering work between Merthyr Tydfil / Aberdare / Treherbert and Radyr until 16:40 Sunday 22 June 2008
- Engineering between Hereford and Leominster from Saturday 21 June to Sunday 22 June 2008
- Engineering work between Swansea and Llanelli from 22:45 each night Monday 9 to Thursday 19 June 2008
- Engineering work between Pontypridd and Cardiff Central until 18:35 on Sunday 15 June 2008
- Engineering work between Hereford and Craven Arms on Saturday 14 and Sunday 15 June 2008
- Engineering work between Tondu and Maesteg on Saturday 14 June 2008
- Engineering work between Machynlleth and Aberystwyth from 22:30 on Saturday 14 and Sunday 15 June 2008
- Engineering work between Cardiff Central and Severn Tunnel Junction from 23:30 on Saturday 14 June 2008
- Engineering work between Cardiff Central and Cathays / Coryton from 22:35 each night between Monday 9 and Thursday 12 June 2008
- Engineering work between Wilmslow and Manchester Piccadilly from 23:30 each night between Monday 9 and Thursday 12 June 2008
- Engineering work between Shrewsbury and Wrexham General from 22:20 each night between Monday 9 and Thursday 12 June 2008
- Engineering work between Cardiff Central and Radyr until 16:35 on Sunday 8 June 2008
- Engineering work between Hereford and Craven Arms on Saturday 7 and Sunday 8 June 2008
- Engineering work between Rhyl and Holyhead from Monday 2 June to Thursday 6 June 2008
- Engineering work between Warrington Bank Quay and Chester from Monday 2 June to Thursday 5 June 2008
- Engineering work between Crewe and Stockport from Monday 2 to Thursday 5 June 2008.
- Engineering work each night between Rhoose and Bridgend from 22:45 Monday 2 June to Thursday 5 June 2008
- Engineering work between Manchester Piccadilly and Earlsetown Sunday 1 June 2008.
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend until 16:35 Sunday 1 June 2008.
- Engineering work between Newport and Hereford. Sunday 1 June 2008.
- Engineering work between Newport and Seven Tunnel Junction on Saturday 31 May 2008.
- Engineering work between Birmingham New Street and Wolverhampton Saturday 31 May 2008.
- Engineering work between Machynlleth and Aberystwyth from 23:30 Saturday 31 May to Sunday 1 June 2008.
- Engineering work between Manchester Piccadilly and Warrington Bank Quay Monday 26 May to Thursday 29 May
- Engineering work between Cardiff Central and Bridgend from 22:55 each evening Monday 26 May to Thursday 29 May 2008.
- Engineering work between Rogerstone and Ebbw Vale Parkway from 22:00 each evening Monday 26 May to Thursday 29 May 2008.
- Engineering work between Chester and Warrington Bank Quay each evening from 23:15 until 05:00 Monday 26 May to Thursday 29 May2008
- Engineering work between Cardiff Queen Street and Rhymney from 22:35 each evening Monday 26 May to Thursday 29 May 2008.
- Engineering work between Cardiff Central and Gloucester from 23:40 each evening Monday 26 May to Thursday 29 May 2008.
- Engineering work between Pontypridd and Merthyr Tydfi / Aberdare from Sunday 25 to Thursday 30 May 2008
- Engineering work between Rhymney and Cardiff Queen Street until 16:15 on Sunday 25 May 2008
- Engineering work between Rogerstone and Ebbw Vale Parkway on Sunday 25 May 2008
- Engineering work between Newport and Hereford on Sunday 25 May 2008
- Engineering work between Cardiff Queen Street and Cardiff Bay on Sunday 25 and Monday 26 May 2008
- Engineering work between Manchester Piccadilly and Earlestown from Saturday 24 to Monday 26 May 2008
- Engineering work between Warrington Bank Quay and Manchester Piccadilly on Friday 23 May 2008
- Engineering work between Hereford and Newport (S. Wales) on Sunday 18 May 2008
- Engineering work between Patricroft and Earlestown on Saturday 17 and Sunday 18 May 2008
