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Arriva Trains Wales (AW)
Information last updated 02 July 2014 10:34
- Managing Director
- Ian Bullock
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Arriva Trains Wales
- Email address
- customer.relations@arrivatrainswales.co.uk
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00Other contacts
Web support 0870 333 4870
- Lost Property
-
- Phone
- 03333211202
- Address
-
-
-
-
Cardiff
- - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lostproperty@arrivatrainswales.co.uk
- Assisted Travel
-
- Phone
- 08453 003 005
- Textphone number
- 08456050600 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
-
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended service between Cardiff Central and Newport from 12:00 on Saturday 18 until 05:00 on Monday 20 October 2014
- Amended 22:15 Maesteg to Gloucester service from Monday 22 to Thursday 25 September 2014
- No trains to Penarth, Barry Island, Bridgend via Vale of Glamorgan until after 16:30 on Sunday 12 October 2014
- Amended service between Chester and Wrexham on Sunday 12 October 2014
- Amended service between Newport and Cardiff Central from 12:30 on Saturday 11 and all day Sunday 12 October 2014
- Amended Arriva Trains Wales services from Monday 13 to Friday 16 October 2014
- Amended Arriva Trains Wales service from Monday 6 to Friday 10 October 2014
- Amended service between Shrewsbury and Chester on Sunday 5 October 2014
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sundays 5 and 12 October 2014
- Amended service between Newport and Cardiff Central from 12:30 on Saturday 4 and all day Sunday 5 October 2014
- Amended service on the Valley Lines on Saturday 4 and Sunday 5 October 2014
- Amended service between Carmarthen and Fishguard Harbour each night from Monday 6 to Thursday 9 October 2014
- Buses replace trains between Cardiff Central and Ebbw Vale Parkway each night from Monday 6 to Thursday 9 October 2014
- Amended service between Severn Tunnel Junction and Gloucester after 22:05 each night from Tuesday 26 to Thursday 28 August 2014
- Amended Arriva Trains Wales services between Cardiff Central and Newport from 16:00 on Saturday 27 September 2014
- Amended Arriva Trains Wales services from Monday 29 September to Friday 3 October 2014
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 28 September 2014
- Amended Coryton services from 17:00 on Saturday 20 September 2014
- Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 21 September 2014
- Amended service between Swansea and Llanelli from 21:45 on Saturday 20 until 08:45 on Sunday 21 September 2014
- Buses replace trains to and from Cardiff Bay after 22:45 each night from Monday 22 to Thursday 25 September 2014
- Amended Arriva Trains Wales service from Monday 22 to Friday 26 September 2014
- Amended service between Cardiff Central and Carmarthen from 23:45 on Saturday 13 until 08:20 on Sunday 14 September 2014
- Retimed trains between Cardiff Central and Newport on Sunday 14 September
- Amended service between Manchester Victoria / Deansgate and Salford Crescent until 12:00 on Sunday 14 September 2014
- Amended Arriva Trains Wales services from Monday 15 to Thursday 18 September 2014
- Buses replace trains between Bidston and Shotton on Sunday 14 September 2014
- Amended services between Swansea and Pembroke Dock / Fishguard Harbour from 21:45 Saturday 13 until 08:45 Sunday 14 September 2014
- Buses replace trains between Pantyffnon and Swansea on Saturday 13 and Sunday 14 September 2014
- Amended services between Newport and Cardiff Central on Saturday 13 September 2014
- Amended service between Cardiff Central and Carmarthen until 10:30 on Sunday 7 September 2014
- Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil until 12:30 on Sunday 7 September 2014
- Amended late night Arriva Trains Wales services from Monday 8 to Friday 12 September 2014
- Buses replace trains between Cardiff Central and Bridgend via Pontyclun on Sunday 7 September 2014
- Amended overnight Arriva Trains Wales services from Monday 1 September to Friday 5 September 2014
- Diverted Arriva Trains Wales services between Manchester Piccadilly and Chester on Sunday 31 August 2014
- Buses replace trains between Crewe and Chester each evening from 21:45 to 05:45, Monday 1 to Friday 5 September 2014
- Amended service between Fishguard Harbour, Carmarthen, Swansea and Cardiff Central early morning on Sunday 31 August 2014
- Buses replace trains Cardiff Central and Ebbw Vale Parkway from each night from Monday 25 to Thursday 28 August 2014
- Amended service between Birmingham New Street and Stafford from 22:35 on Saturday 23 and all day Sunday 24 and Monday 25 August 2014
- Buses replace trains between Hereford and Newport / Cardiff Central after 22:35 on Sunday 17 August 2014
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 17 August 2014
- Amended Arriva Trains Wales services from Monday 18 to Friday 22 August 2014
- No trains at Stockport on Sunday 17 August 2014
- Buses replace trains between Wolverhampton and Telford until 13:00 on Sunday 17 August 2014
- CANCELLED - Buses replace trains between Shrewsbury and Chester from 22:30 Sunday 10 August 2014
- Amended Arriva Trains Wales services from Monday 11 to Friday 15 August 2014
- Amended service between Fishguard Harbour, Carmarthen, Swansea and Cardiff Central early morning on Sunday 10 August 2014
- Buses replace trains between Chepstow / Gloucester and Cheltenham Spa until 16:40 Sunday 10 August 2014
- Buses replace trains between Cardiff Central and Rhymney until 12:05 Sunday 10 August 2014
- Diverted trains between Cardiff Central and Bridgend on Sunday 10 August 2014
- Amended Arriva Trains Wales services from Monday 4 to Thursday 7 August 2014
- CANCELLED - Engineering work between Cardiff Central and Bridgend via Pontyclun until 10:00 on Sunday 3 August 2014
- Buses replace trains between Wrexham General and Chester from Saturday 2 to Sunday 10 August 2014
- Amended Arriva Trains Wales service from Monday 28 to Thursday 31 July 2014
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