Arriva Trains Wales (AW)

25/03/2015 11:36:03
http://www.arrivatrainswales.co.uk

Information last updated 18 August 2015 12:23

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
-
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property

 

Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel

 

Phone
03330050501
Textphone number
08456050600 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel

 

Phone
08709 000 767
Contact note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Business Travel

Arriva Trains Wales Business Travel

Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Contact note

Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Cardiff Central and Radyr until 12:00 on Sunday 15 November
Buses replace trains between Cardiff Central and Radyr / Pontypridd after 23:15 each night from Monday 16 to Thursday 19 November
Buses replace trains between Cardiff Queen Street and Cardiff Bay / Rhymney after 23:00 each night from Monday 16 to Thursday 19 November
Amended Arriva Trains Wales services from Monday 16 to Friday 20 November
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 15 November
Buses replace trains between Ebbw Vale Town / Newport and Cardiff Central on Saturday 14 and Sunday 15 November
Amended Arriva Trains Wales services from Monday 9 to Thursday 12 November
Amended service between Chester and Wrexham General / Holyhead from Saturday 7 until Sunday 15 November
Amended service between Fishguard Harbour and Cardiff Central until 09:25 on Sunday 8 November
Amended service between Newport and Cardiff Central on Saturday 7 and Sunday 8 November
Amended service between Cardiff Central and Barry Island / Penarth / Bridgend on Sunday 1 November
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil until 12:30 on Sunday 1 November
Buses replace trains between Swansea and Carmarthen on Sunday 1 November
Amended service to and from Manchester via Salford Crescent and Eccles on Saturday 31 October and Sunday 1 November
Amended Arriva Trains Wales services from Monday 2 to Thursday 5 November
Buses replace trains between Cardiff Central and Ebbw Vale Town on Saturday 31 October and Sunday 1 November
Amended service between Bridgend and Carmarthen from 22:30 on Saturday 3 October
Amended service between Cardiff Central and Barry Island/Penarth/Bridgend on Sunday 25 October
Buses replace trains between Newport and Gloucester until 16:10 on Sunday 25 October
Amended Arriva Trains Wales services from Monday 26 to Friday 30 October
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 25 October
Buses replace Ebbw Vale Town services to and from Cardiff Central on Saturday 24 and Sunday 25 October
Amended service between Wellington and Shrewsbury until 08:20 on Sunday 25 October
Amended services through Salford Crescent on Saturday 24 and Sunday 25 October
Buses replace trains between Hereford and Newport after 22:40 Sunday 18 October
Amended Arriva Trains Wales services from Monday 19 to Thursday 22 October
Amended services through Salford Crescent on Saturday 17 and Sunday 18 October
Amended 21:15 Arriva Trains Wales service from Carmarthen to Hereford on Sunday 11 October
Amended service between Bridgend and Swansea from 22:30 Saturday 26 to 04:00 Sunday 27 September
Amended Arriva Trains Wales services from Monday 12 to Friday 16 October
Amended services between Cardiff Central and Cardiff Queen Street on Sunday 4 October
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 4 October
Amended service between Shrewsbury and Crewe on Sunday 4 October
Buses replace Cardiff Central to Ebbw Vale Town services on Sunday 4 October
Amended Arriva Trains Wales services from Monday 5 to Friday 9 October
Amended services between Cardiff Central and Cardiff Queen Street on Sunday 27 September
Amended Arriva Trains Wales services from Monday 28 September to Friday 2 October
Buses replace Cardiff Central to Ebbw Vale Town services on Saturday 26 and Sunday 27 September
Amended Arriva Trains Wales services from Monday 14 to Friday 18 September
Amended service between Fishguard Harbour and Cardiff Central until 09:25 on Sunday 13 September
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 13 September
Buses replace trains between Pontypridd and Treherbert on Sunday 13 September
Buses replace trains between Newport and Gloucester on Sunday 13 September
Buses replace trains between Cardiff Central to Ebbw Vale Town on Saturday 12 and Sunday 13 September
Buses replace trains between Hereford and Shrewsbury after 22:20 on Sunday 6 September
Buses replace trains between Cardiff Central to Ebbw Vale Town until 13:30 on Sunday 6 September
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 6 September
Amended Arriva Trains Wales services from Monday 7 to Friday 11 September
Amended service between Carmarthen and Swansea until 09:30 on Sunday 6 September
Buses replace trains between Newport and Gloucester on Sunday 30 August
Amended service in the Manchester Oxford Road area on Sunday 30 and Monday 31 August
Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 30 August
Amended service between Birmingham New Street and Wolverhampton / Stafford from Saturday 29 until Monday 31 August
Buses replace trains between Hereford and Shrewsbury after 22:20 on Sunday 30 August
Amended Arriva Trains Wales services from Monday 31 August to Friday 4 September
Amended Arriva Trains Wales services from Monday 24 to Friday 28 August