Arriva Trains Wales (AW)

29/01/2016 12:32:23
http://www.arrivatrainswales.co.uk

Information last updated 30 April 2016 05:31

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property
 
Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended Arriva Trains Wales services from Monday 8 to Friday 12 August
Amended service between Shrewsbury and Hereford / Llandrindod from 22:00 on Sunday 7 until 06:15 on Monday 8 August
Buses replace trains between Taffs Well and Pontypridd until 16:00 on Sunday 7 August
Amended service between Fishguard Harbour and Cardiff Central from 23:45 on Saturday 6 until 08:10 on Sunday 7 August
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 7 August
Amended Arriva Trains Wales service from Monday 1 to Friday 5 August
Amended service between Shrewsbury and Newport overnight on Sunday 31 July
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 31 July
No trains between Cardiff Queen Street and Cardiff Bay after 23:00 from Monday 25 and Thursday 28 July
Amended Arriva Trains Wales services from Monday 25 to Friday 29 July
Amended service at Cardiff Queen Street on Sunday 24 July until 12:20
Buses replace trains between Chester and Shrewsbury on Sunday 24 July
Amended service between Carmarthen and Bridgend overnight on Saturday 23 July
Amended service between Chester and Manchester Piccadilly on Sunday 5 June
Amended Arriva Trains Wales services from Monday 18 to Friday 22 July
Amended 01:50 Fishguard Harbour to Cardiff Central and 07:10 Cardiff Central to Pembroke Dock on Sunday 17 July
Buses replace trains between Broome / Newport and Shrewsbury on Saturday 16 and Sunday 17 July
Amended Arriva Trains Wales services from Monday 11 to Friday 15 July
Buses replace trains between Shrewsbury and Gobowen / Newport / Broome on Sunday 10 July
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil until 12:30 on Sunday 10 July
Buses replace trains between Fishguard Harbour and Carmarthen from 23:45 on Saturday 9 until 02:00 on Sunday 10 July
Amended Arriva Trains Wales services overnight from Monday 4 to Friday 8 July
Amended service between Cardiff Central and Barry Island / Bridgend until 09:25 Sunday 3 July
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 3 July
Buses replace trains between Broome / Newport and Shrewsbury on Saturday 2 and Sunday 3 July
Amended Arriva Trains Wales services from Monday 27 to Friday 1 July
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 26 June
Buses replace trains between Broome / Newport and Shrewsbury on Saturday 25 and Sunday 26 June
Amended service between Cardiff Central and Bridgend via Pencoed from 21:00 on Sunday 19 June
Buses replace trains between Shrewsbury and Newport on Saturday 18 and Sunday 19 June
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 19 June
Amended Arriva Trains Wales service from Monday 20 to Friday 24 June
Amended service between Cardiff Central and Bridgend via Pencoed each night from 23:00 on Monday 20 to Thursday 23 June
Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 12 June
Buses replace trains between Shrewsbury and Welshpool / Broome / Newport on Saturday 11 and Sunday 12 June
Amended Arriva Trains Wales services between Manchester Piccadilly and Chester on Sunday 12 June
Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 5 June
Amended service between Manchester Piccadilly and Salford Crescent / Eccles on Sunday 5 June
Amended Arriva Trains Wales services from Monday 6 to Friday 10 June
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 5 June
Amended Arriva Trains Wales services between Manchester Piccadilly and Chester from 21:45 on Saturday 4 until 09:00 on Sunday 5 June
Amended Arriva Trains Wales services between Monday 30 May and Friday 3 June
Amended service in the Crewe area from Saturday 28 to Monday 30 May
Amended service between Swansea and Fishguard Harbour from 23:45 on Saturday 28 until 08:15 on Sunday 29 May
Amended Arriva Trains Wales services from Monday 23 to Friday 27 May