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Arriva Trains Wales (AW)
Information last updated 12 November 2013 22:38
- Managing Director
- Ian Bullock
- Head Office
- Phone
- 08456061660
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 6061 660
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Carmarthenshire
CF10 5DJ - Web address
- Arriva Trains Wales
- Email address
- customer.relations@arrivatrainswales.co.uk
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00Other contacts
Web support 0870 333 4870
- Lost Property
-
- Phone
- 0845 6061 660
- Address
-
-
-
-
Cardiff
- - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lostproperty@arrivatrainswales.co.uk
- Assisted Travel
-
- Phone
- 08453 003 005
- Textphone number
- 08456050600 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
East Sussex - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
-
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended service on Vale of Glamorgan and Valley Lines on Saturday 22 and Sunday 23 February 2014
- Buses replace trains between Newtown and Machynlleth from 12:00 on Saturday 22 until 12:00 on Sunday 23 February 2014
- Amended Arriva Trains Wales services from Monday 24 to Friday 28 February 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central service on Sunday 23 February 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central on Sunday 15 February 2014
- Buses replace trains between Newtown and Machynlleth from 12:00 on Saturday 15 until 12:00 on Sunday 16 February 2014
- Buses replace trains on the Valley Lines on Saturday 15 and Sunday 16 February 2014
- Buses replace trains between Cardiff Central and Pontypridd until 11:30 on Sunday 9 February 2014
- Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend on Sunday 9 February 2014
- Buses replace trains between Manchester Piccadilly and Chester via Warrington Bank Quay from 23:20 on Saturday 8 and all day on Sunday 9 February 2014
- Amended Arriva Trains Wales services from Monday 10 to Thursday 13 February 2014
- Buses replace trains between Newtown and Machynlleth from 12:50 on Saturday 8 until 12:00 on Sunday 9 February 2014
- No trains at Carmarthen on Sunday 9 February 2014
- Amended overnight Arriva Trains Wales services from Monday 3 to Thursday 6 February 2014
- Buses replace trains between Manchester Piccadilly and Chester via Warrington Bank Quay from 23:20 on Saturday 1 and all day on Sunday 2 February 2014
- No trains at Carmarthen on Sunday 2 February 2014
- Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend on Sunday 2 February 2014
- Amended timetable on the Valley Lines on Saturday 25 and Sunday 26 January 2014
- Amended Arriva Trains Wales services from Monday 27 to Friday 31 January 2014
- Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend on Sunday 26 January 2014
- Buses replace trains between Carmarthen and Fishguard Harbour / Pembroke Dock / Milford Haven on Sunday 26 January 2014
- Buses replace trains between Cardiff Central and Ebbw Vale Parkway until 12:40 on Sunday 26 January 2014
- Amended overnight Arriva Trains Wales services from Monday 20 to Thursday 24 January 2014
- Amended 19:30 Manchester Piccadilly to Carmarthen from Monday 9 to Thursday 12 December 2013
- Buses replace trains between Swansea and Pontarddulais on Sunday 8 December 2013
- Buses replace trains between Carmarthen and Fishguard Harbour / Pembroke Dock / Milford Haven on Sunday 8 December 2013
- Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend on Sunday 19 January 2014
- Buses replace trains between Carmarthen and Fishguard Harbour / Pembroke Dock / Milford Haven on Sunday 19 January 2014
- Buses replace trains between Machynlleth and Aberystwyth until 12:00 on Sunday 19 January 2014
- Buses replace trains on the Valley Lines on Sunday 12 January 2014
- Buses replace trains between Cardiff Central and Llanelli until 16:00 on Sunday 12 January 2014
- Buses replace trains between Shrewsbury / Chester and Crewe from 22:30 on Sunday 12 January 2014
- Buses replace trains between Machynlleth and Aberystwyth on Sunday 12 January 2014
- Amended overnight Arriva Trains Wales services from Monday 13 to Friday 17 January 2014
- Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend on Sunday 5 January 2014
- Buses replace trains between Llanelli, Swansea and Bridgend untl 16:00 on Sunday 5 January 2014
- Amended late night Arriva Trains Wales services from Monday 6 to Thursday 9 January 2014
- Buses replace trains between Radyr and Merthyr Tydfil / Aberdare / Treherbert until 12:30 on Sunday 29 December 2013
- Amended timetable between Fishguard Harbour and Cardiff Central until 09:30 on Sunday 29 December 2013
- Amended services at Birmingham New Street on Friday 27 and Saturday 28 December 2013
- Amended 22:15 Maesteg to Cheltenham Spa service on Monday 23 December 2013
- Buses replace trains between Carmarthen and Fishguard Harbour / Pembroke Dock / Milford Haven on Sunday 15 December 2013
- Buses replace trains between Swansea and Pontarddulais on Sunday 15 December 2013
- Amended overnight Arriva Trains Wales services from Monday 16 to Friday 20 December 2013
- Amended overnight Arriva Trains Wales services from Monday 2 to Friday 6 December 2013
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