Arriva Trains Wales (AW)

13/03/2017 13:12:18
http://www.arrivatrainswales.co.uk

Information last updated 13 March 2017 13:12

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property
 
Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Changes to services to and from Cardiff on Sunday 26 March
Buses replace trains between Crewe and Chester overnight from Monday 12 June until Friday 16 June
Revised overnight service through Pontypridd from Monday 12 June until Friday 16 June
Revised service between Carmarthen and Port Talbot Parkway overnight from Monday 12 June until Friday 16 June
Revised overnight service between Bridgend and Cardiff Central from Monday 12 June until Thursday 15 June
Revised 01:50 Fishguard Harbour to Cardiff Central service on Sunday 11 June
Buses replace trains between Shrewsbury and Hereford / Newport from Saturday 10 June to Sunday 11 June
Amended overnight Arriva Trains Wales service from Monday 05 June until Friday 09 June
Amended overnight services between Manchester Piccadilly and Chester from Monday 29 May to Friday 2 June
Amended late night Arriva Trains Wales services on Sunday 4 June
Buses replace trains between Hereford and Newport from 22:40 on Saturday 28 May
Buses replace trains between Cardiff Central and Barry Island / Bridgend via the Vale of Glamorgan until 09:25 on Sunday 28 May
Amended services between Swansea and Fishguard Harbour from 23:45 Saturday 27 to 04:00 Sunday 28 May
Amended service between Manchester Piccadilly and Chester each night from Monday 22 to Friday 26 May
Amended service between Cardiff Central and Bridgend on Saturday 20 and 21 May
Amended overnight services between Chester / Llandudno and Holyhead from Monday 22 to Friday 26 May
No trains between Cardiff Central and Bridgend via Pencoed after 21:50 each night from Monday 22 until Thursday 25 May
No trains between Cardiff Queen Street and Radyr / Cardiff Bay until 12:20 on Sunday 14 May
Amended Arriva Trains Wales services from Monday 15 to Friday 19 May
Amended service between Cardiff Central and Bridgend on Saturday 13 May and Sunday 14 May
Amended late night Arriva Trains Wales service between Rhyl and Llandudno Junction on Monday 8 May
Amended late night Arriva Trains Wales services from Monday 8 to Friday 12 May
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 30 April
Buses replace overnight Arriva Trains Wales trains between Crewe and Chester from Tuesday 2 to Friday 5 May
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 Sunday 16 April
Amended overnight / early morning services via the Vale of Glamorgan from Monday 24 to Friday 28 April
Buses replace trains between Shrewsbury / Telford Central and Wolverhampton from Saturday 15 to Monday 17 April
Amended late night service through Wrexham General from Monday 24 to Wednesday 26 April
Amended overnight services between Chester / Llandudno and Holyhead from Monday 24 to Friday 28 April
Amended 22:15 Maesteg to Gloucester service from Monday 24 to Friday 28 April
Buses replace trains between Manchester Victoria and Salford Crescent from Friday 14 to Sunday 16 April
Buses replace trains between Shrewsbury and Crewe after 22:00 on Sunday 23 April
Buses replace trains between Whitland and Pembroke Dock from Sunday 23 to Friday 28 April
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Grangetown on Sunday 23 April until 12:30
Buses replace trains between Telford Central and Wolverhampton from Saturday 15 to Monday 17 April
No trains between Cardiff Central and Bridgend via Pencoed after 21:50 each night from Monday 17 to Friday 21 April
Buses replace trains between Cardiff Central and Ebbw Vale Town after approximately 20:30 each night from Monday 17 to Friday 21 April
Amended overnight services between Chester and Holyhead from Monday 17 to Friday 21 April
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 16 April
Amended service through Cardiff Queen Street on Sunday 9 April
Buses replace trains between Chester and Shrewsbury on Saturday 8 and Sunday 9 April
No trains to or from Albrighton from Saturday 8 until Sunday 23 April
Amended Arriva Trains Wales service in the Cardiff area from Monday 3 to Friday 7 April
Amended overnight services between Chester and Holyhead from Monday 3 to Friday 7 April
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 2 April
Buses replace trains between Shotton and Bidston on Sunday 2 April
Buses replace trains between Cardiff Central and Cogan / Penarth / Barry Island / Bridgend via the Vale of Glamorgan on Saturday 1 and Sunday 2 April
No trains between Chester and Llandudno Junction on Sunday 2 April
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 26 March
Buses replace late night Arriva Trains Wales trains between Crewe and Manchester Piccadilly from Monday 27 to Thursday 30 March
No trains between Chester and Llandudno Junction on Saturday 25 and Sunday 26 March
Amended late night service between Bidston and Wrexham until 31 March