Arriva Trains Wales (AW)

03/01/2018 13:19:49
http://www.arrivatrainswales.co.uk

Information last updated 23 April 2018 17:12

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Arriva Trains Wales - Lost Property
Email address
lost.property@arrivatw.co.uk
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03333211202
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended late night service between Newport and Hereford on Sunday 15 July
Buses replace evening / early morning services between Cardiff Central and Bridgend from Monday 16 until Friday 20 July
Buses replace late night / early morning trains between Chester / Warrington Bank Quay and Manchester Piccadilly from Monday 16 to Friday 20 July
Buses replace late night services between Cardiff Central and Cardiff Bay / Rhymney from Monday 9 until Friday 13 July
Revised late night / early morning Arriva Trains Wales services in the Swansea area from Monday 9 until Friday 13 July
Buses replace trains between Cardiff Central and Rhymney / Radyr until 12:30 on Sunday 8 July
Buses replace trains between Newport and Severn Tunnel Junction / Gloucester until 14:00 on Sunday 8 July
Amended late night Arriva Trains Wales services in the Cardiff area from Monday 2 to Friday 6 July
Amended late night Arriva Trains Wales service between Manchester Piccadilly and Crewe from Monday 2 and Thursday 5 July
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 2 to Thursday 5 July
Amended late night service between Cardiff Central and Bridgend from Monday 2 until Thursday 5 July
Buses replace trains between Newport and Cwmbran from Monday 21 to Friday 25 May
Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 1 July
Buses replace trains between Birmingham New Street and Shrewsbury until 10:20 on Sunday 29 April
Buses replace trains each evening between Crewe and Chester from Monday 25 June and Friday 29 June
Buses replace trains between Cardiff Central and Ebbw Vale Town from Saturday 5 to Friday 11 May
Buses replace trains between Cardiff Central and Penarth / Barry Island each night from Monday 18 until Friday 22 June
Buses replace early morning trains between Barry Island and Cardiff Central on Monday 18 June
Buses replace trains each evening between Shrewsbury and Chester from Monday 18 June and Thursday 21 June
Buses replace trains between Newport and Bristol Parkway on Saturday 16 and Sunday 17 June
Amended service between Birmingham New Street and Wolverhampton on Sunday 17 June
Amended service between Cardiff Central and Newport / Cwmbran from Monday 30 April until Friday 4 May
Amended Arriva Trains Wales services from Monday 11 to Thursday 14 June
Buses replace late night / early morning trains between Warrington Bank Quay and Manchester Piccadilly from Monday 4 to Friday 8 June
Amended 07:10 Cardiff Central to Pembroke Dock on Sunday 3 June
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 3 June
Amended services between Manchester Piccadilly and Chester on Saturday 2 and Sunday 3 June
Amended evening services between Cardiff Central and Bridgend from Monday 4 until Thursday 7 June
Amended service between Chester and Manchester Piccadilly on Sunday 27 May
Amended services to / from Birmingham New Street from Saturday 26 May until Monday 28 May
Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 27 May
Amended 22:50 Penarth to Ystrad Mynach service from Monday 28 to Thursday 31 May
Amended evening service between Chester and Holyhead from Monday 21 to Friday 25 May
Buses replace trains Crewe and Wilmslow / Stockport on Sunday 20 May
Buses replace trains between Cardiff Central and Treherbert / Aberdare / Merthyr Tydfil until 16:30 on Sunday 13 May
Buses replace late night / early morning trains between Swansea and Carmarthen on Sunday 13 May
Buses replace trains between Chester and Llandudno Junction on Sunday 13 May
Buses replace late night / early morning trains between Carmarthen and Swansea from Monday 14 to Friday 18 May
Buses replace late night / early morning trains between Crewe and Chester from Monday 14 to Friday 18 May
Amended 21:55 Cardiff Central to Crewe from Tuesday 8 to Thursday 10 May
Buses replace late night services between Shrewsbury and Crewe on Sunday 6 May
Amended late night / early morning services in the Cardiff Central area from Monday 7 to Friday 11 May
Buses replace late night / early morning trains between Chester and Rhyl / Holyhead from Monday 7 to Friday 11 May
Buses replace evening trains between Newport and Gloucester from Monday 7 to Friday 11 May
Amended services between Manchester Piccadilly and Chester on Sunday 6 May
Amended trains between Cardiff Central and Newport on Saturday 5 May
Buses replace trains between Cardiff Central and Bridgend via Barry until 09:25 on Saturday 5 May
Amended late night midweek Arriva Trains Wales service from Monday 30 April to Friday 4 May
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 April
Buses replace trains between Chester and Llandudno Junction on Sunday 29 April
Buses replace trains between Cheltenham Spa and Chepstow on Saturday 28 and Sunday 29 April
Amended service between Cardiff Central and Newport / Cwmbran from Monday 23 until Friday 27 April
Amended late night services between Cardiff Central and Bridgend from Monday 23 to Thursday 26 April
Buses replace late night / early morning trains between Chester and Holyhead from Monday 23 to Friday 27 April
Amended late night / early morning services between Manchester Piccadilly and Chester from Monday 23 to Friday 27 April