Arriva Trains Wales (AW)

29/01/2016 12:32:23
http://www.arrivatrainswales.co.uk

Information last updated 28 October 2016 15:55

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property
 
Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended late night service to and from Penarth from Monday 20 to Friday 24 February
Amended service between Chester and Holyhead from Monday 20 to Friday 24 February
Amended Arriva Trains Wales service from Sunday 25 December to Tuesday 3 January
Buses replace trains between Aberdare and Pontypridd on Saturday 12 February
Buses replace trains between Chester and Wrexham General on Sunday 12 February
Amended service between Holyhead and Chester on Sunday 12 February
No trains between Manchester and Eccles /Salford Crescent on Saturday 18 and Sunday 19 February
Buses replace trains between Llandudno Junction and Chester / Wrexham General on Sunday 19 February
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 19 February
Buses replace trains between Swansea and Port Talbot Parkway from 23:30 on Saturday 11 and all day Sunday 12 February
Amended overnight Arriva Trains Wales service from Monday 13 to Friday 17 February
Buses replace trains between Port Talbot Parkway and Swansea on Saturday 4 and Sunday 5 February
No trains between Warrington Bank Quay and Chester / Ellesmere Port on Saturday 4 and Sunday 5 February
No trains between Chester and Llandudno Junction on Sunday 5 February
Buses replace trains between Aberystwyth and Newton on Saturday 4 and Sunday 5 February
Amended Arriva Trains Wales services from 23:50 in the Chester area from Monday 6 to Saturday 11 February
Buses replace trains between Aberystwyth and Machynlleth from Monday 6 to Wednesday 8 February
Buses replace trains between Treherbert and Pontypridd on Sunday 29 January
Buses replace trains between Gloucester and Newport on Sunday 29 January
Buses replace trains between Abergele & Pensarn and Rhyl from Saturday 14 to Friday 27 January
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via the Vale of Glamorgan on Saturday 28 January until 12:30
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 28 and Sunday 29 January
Buses replace trains between Llandudno Junction and Chester / Wrexham General on Sunday 29 January
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 29 January
Amended service between Chester and Holyhead from Monday 30 January to Friday 3 February
Amended Arriva Trains Wales service in the Cardiff area from Monday 30 January to Friday 3 February
Buses replace trains between Gloucester and Newport on Sunday 22 January
Amended 22:15 Maesteg to Gloucester service from Monday 30 January to Friday 3 February
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 21 and Sunday 22 January
Buses replace trains between Chester and Llandudno Junction on Saturday 21 to Sunday 22 January
Amended service over the Christmas and New Year period, Saturday 24 December 2016 to Monday 2 January 2017
Buses replace trains between Cardiff and Carmarthen from 22:15 on Monday 16 to Friday 20 January
Amended Arriva Trains Wales services from 23:25, Monday 16 to Friday 20 January
Buses replace trains between Swansea and Port Talbot Parkway on Saturday 14 and Sunday 15 January
Amended early morning and late night services between Shotton and Bidston on Saturday 14 January
Amended service in the Manchester area on Saturday 14 and Sunday 15 January
No trains between Cardiff Queen Street and Cardiff Central on Sunday 1 and Monday 2 January
Amended Arriva Trains Wales services in the Cardiff area on Sunday 8 January until 12:00
Buses replace trains between Swansea and Bridgend on Sunday 8 January
Amended service between Manchester and Eccles / Preston on Saturday 7 and Sunday 8 January
Amended service between Chester and Holyhead from Monday 9 to Friday 13 January
Amended late night service to and from Penarth from Monday 9 to Thursday 12 January
Buses replace trains between Chester and Llandudno Junction on Sunday 8 January
Amended service between Manchester Piccadilly and Crewe from 22:00 Monday 2 to Friday 6 January
Buses replace trains between Llandudno Junction and Holyhead each night from Monday 2 to Friday 6 January
Buses replace trains between Newport and Cardiff Central from Tuesday 27 December to Monday 2 January
Major improvement works between Manchester Piccadilly and Eccles / Salford Crescent / Trafford Park from Saturday 24 December to Monday 2 January
Amended 22:15 Maesteg to Gloucester service from Monday 19 to Friday 23 December
Amended overnight service between Cardiff Central and Barry Island / Penarth / Bridgend from Monday 19 to Friday 23 December
Amended service between Manchester and Eccles / Preston from Monday 19 to Friday 23 December
Amended service to and from Chester from 21:00 on Sunday 18 December
No trains between Manchester and Eccles /Salford Crescent on Sunday 18 December
Amended services between Newport and Hereford after 22:40 on Sunday 11 December
No trains between Manchester and Eccles / Salford Crescent on Sunday 11 December
Amended overnight Arriva Trains Wales service from Monday 12 to Thursday 15 December
Buses replace trains between Swansea and Carmarthen on Sunday 11 December
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 11 December
Amended service between Cardiff Central and Newport on Saturday 10 December
Amended Arriva Trains Wales service from Monday 5 to Friday 9 December