Arriva Trains Wales (AW)

29/01/2016 12:32:23
http://www.arrivatrainswales.co.uk

Information last updated 31 January 2016 01:21

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property
 
Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended Arriva Trains Wales services from Monday 25 to Friday 29 April
Buses replace trains between Shrewsbury and Machynlleth on Sunday 24 April
Amended service between Manchester and Salford Crescent / Newton-le-Willows on Sunday 24 April
Amended service between Swansea and Bridgend until 08:50 on Sunday 24 April
Buses replace trains between Pontypridd and Treherbert / Aberdare / Methyr Tydfil until 12:30 Sunday 17 April
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 17 April
Amended Arriva Trains Wales services from Monday 18 to Friday 22 April
Amended service in the Cardiff area on Sunday 10 April
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 10 April
Amended Arriva Trains Wales services from Monday 11 to Thursday 14 April
Amended Arriva Trains Wales services on Wednesday 30 and Thursday 31 March
Amended 19:30 Manchester Piccadilly to Carmarthen service on Wednesday 30 and Thursday 31 March
Amended 21:04 Birmingham International to Manchester Piccadilly serivce from Monday 28 to Thursday 31 March
Amended 20:30 Manchester Piccadilly to Cardiff Central and 21:15 Carmarthen to Hereford on Sunday 27 March
Amended service between Fishguard Harbour and Cardiff Central from 23:40 on Saturday 26 until 09:25 on Sunday 27 March
Amended Arriva Trains Wales services from Monday 4 to Friday 8 April
Amended service in the Cardiff area on Sunday 3 April
Amended 20:30 Manchester Piccadilly to Cardiff Central and 21:15 Carmarthen to Hereford on Sunday 3 April
Amended service in the Cardiff area from 21:15 Saturday 26 until Tuesday 29 March
Buses replace trains between Ellesmere Port / Chester and Warrington Bank Quay from Friday 25 to Monday 28 March
Buses replace trains between Birmingham New Street and Wolverhampton from Friday 25 to Monday 28 March
Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 20 March
Amended Arriva Trains Wales services from Monday 21 to Thursday 24 March
Amended Arriva Trains Wales services from Monday 14 to Thursday 17 March
Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 13 March
Amended service between Manchester Piccadilly and Chester until 17:00 on Sunday 13 March
Buses replace trains between Bridgend and Rhoose Cardiff International Airport on Sunday 13 March
Amended Arriva Trains Wales services from Monday 7 and Friday 11 March
Amended service between Crewe and Chester until 16:30 on Sunday 6 March
Amended service between Carmarthen and Swansea on Saturday 5 and Sunday 6 March
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry until 16:30 on Sunday 28 February
Buses replace trains between Shrewsbury and Crewe from 22:00 on Sunday 28 February
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 28 February
Amended Arriva Trains Wales services between Chester and Manchester Piccadilly on Sunday 28 February
Amended Arriva Trains Wales services from Monday 29 February and Thursday 3 March
Amended Arriva Trains Wales from Monday 22 to Friday 26 February
Amended service between Hereford and Newport after 22:40 on Sunday 21 February
Buses replace trains between Newport and Gloucester on Sunday 21 February
Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 21 February
Buses replace trains between Newport and Ebbw Vale Town until approximately 13:35 on Sunday 21 February
Buses replace trains between Newtown and Machynlleth on Saturday 20 and Sunday 21 February
Amended service between Hereford and Newport after 22:40 on Sunday 14 February
Buses replace trains between Newport and Gloucester on Sunday 14 February
No trains between Wilmslow and Crewe from Saturday 13 to Tuesday 23 February
Buses replace trains between Cardiff Central and Swansea until 16:00 on Sunday 14 February
Buses replace trains between Shrewsbury / Newtown and Machynlleth on Saturday 13 and Sunday 14 February
Amended Arriva Trains Wales Services from Monday 15 to Friday 19 February
Amended Arriva Trains Wales from Monday 8 to Thursday 11 February
Amended service between Barry Island/Cardiff and Merthyr Tydfil/ Aberdare/Treherbert until 12:30 on Sunday 7 February
Amended service between Fishguard Harbour and Cardiff Central until 09:25 on Sunday 7 February
Buses replace trains between Wrexham Central and Bidston on Sunday 7 February