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Arriva Trains Wales (AW)
Information last updated 23 September 2016 14:11
- Managing Director
- Ian Bullock
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Arriva Trains Wales
- Email address
- customer.relations@arrivatrainswales.co.uk
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00Other contacts
Web support 0870 333 4870
- Lost Property
- Phone
- 03333211202
- Address
-
-
-
-
Cardiff
- - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lostproperty@arrivatrainswales.co.uk
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 03333211202
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@arrivatw.co.uk
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended 22:15 Maesteg to Gloucester service from Monday 19 to Friday 23 December
- Amended overnight service between Cardiff Central and Barry Island / Penarth / Bridgend from Monday 19 to Friday 23 December
- Amended service between Manchester and Eccles / Preston from Monday 19 to Friday 23 December
- Amended service to and from Chester from 21:00 on Sunday 18 December
- No trains between Manchester and Eccles /Salford Crescent on Sunday 18 December
- Amended services between Newport and Hereford after 22:40 on Sunday 11 December
- No trains between Manchester and Eccles / Salford Crescent on Sunday 11 December
- Amended overnight Arriva Trains Wales service from Monday 12 to Thursday 15 December
- Buses replace trains between Swansea and Carmarthen on Sunday 11 December
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 11 December
- Amended service between Cardiff Central and Newport on Saturday 10 December
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 4 December
- Amended Arriva Trains Wales service from Monday 5 to Friday 9 December
- No trains between Manchester and Eccles / Salford Crescent on Sunday 4 December
- Amended 21:38 Merthyr Tydfil and Bridgend service from Monday 21 to Friday 25 November
- Buses replace trains between Rhyl / Llandudno Junction and Holyhead from approximately each night from Monday 21 to Friday 25 November
- Amended service between Manchester and Eccles / Preston on Saturday 26 and Sunday 27 November
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 27 November
- Buses replace trains between Cardiff Central and Pontypridd on Sunday 20 November
- No trains between Deansgate and Eccles / Salford Crescent on Sunday 20 November
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 13 November
- Amended service between Manchester and Eccles / Preston on Saturday 12 and Sunday 13 November
- Amended Arriva Trains Wales services from Monday 7 to Thursday 10 November
- Amended service to and from Chester from 22:00 on Sunday 6 November
- Amended service between Manchester and Eccles / Preston on Saturday 5 and Sunday 6 November
- Amended service between Cardiff Queen Street / Cardiff Central and Barry Island / Penarth / Bridgend via the Vale of Glamorgan on Sunday 6 November
- Amended overnight Arriva Trains Wales services from Monday 31 October until Friday 4 November
- Amended service between Swansea and Fishguard Harbour until 09:25 on Sunday 30 October
- Buses replace trains between Newport and Ebbw Vale Town on Sunday 30 October
- Amended service between Manchester and Eccles / Preston on Saturday 29 and Sunday 30 October
- Amended service in the Cardiff area on Saturday 29 and Sunday 30 October
- Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend via the Vale of Glamorgan on Saturday 22 and Sunday 23 October
- No trains at Swansea on Saturday 22 and Sunday 23 October
- Amended Arriva Trains Wales services from Monday 24 until Friday 28 October
- Amended Valley Line service on Sunday 16 October
- Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Sunday 16 October
- No trains between Cardiff Central and Cardiff Queen Street on Saturday 8 and Sunday 9 October
- Amended Arriva Trains Wales services from Monday 10 to Friday 14 October
- Amended service at Manchester Oxford Road on Sunday 9 October
- Buses replace trains between Radyr and Aberdare / Merthyr Tydfil on Sunday October 2 until 12:30
- Buses replace trains between Radyr and Treherbert on Sunday 2 October
- Buses replace trains between Barry and Bridgend on Sunday 2 October
- Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 2 October
- Amended Arriva Trains Wales service from Monday 3 to Friday 7 October
- Amended 23:22 Chester to Manchester Piccadilly on Saturday 1 October
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