Arriva Trains Wales (AW)

29/01/2016 12:32:23
http://www.arrivatrainswales.co.uk

Information last updated 23 September 2016 14:11

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Email address
customer.relations@arrivatrainswales.co.uk
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00

Other contacts
Web support 0870 333 4870

Lost Property
 
Phone
03333211202
Address
-
-
-
Cardiff
-
Web address
Arriva Trains Wales - Lost Property
Email address
lostproperty@arrivatrainswales.co.uk
Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended 22:15 Maesteg to Gloucester service from Monday 19 to Friday 23 December
Amended overnight service between Cardiff Central and Barry Island / Penarth / Bridgend from Monday 19 to Friday 23 December
Amended service between Manchester and Eccles / Preston from Monday 19 to Friday 23 December
Amended service to and from Chester from 21:00 on Sunday 18 December
No trains between Manchester and Eccles /Salford Crescent on Sunday 18 December
Amended services between Newport and Hereford after 22:40 on Sunday 11 December
No trains between Manchester and Eccles / Salford Crescent on Sunday 11 December
Amended overnight Arriva Trains Wales service from Monday 12 to Thursday 15 December
Buses replace trains between Swansea and Carmarthen on Sunday 11 December
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 11 December
Amended service between Cardiff Central and Newport on Saturday 10 December
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 4 December
Amended Arriva Trains Wales service from Monday 5 to Friday 9 December
No trains between Manchester and Eccles / Salford Crescent on Sunday 4 December
Amended 21:38 Merthyr Tydfil and Bridgend service from Monday 21 to Friday 25 November
Buses replace trains between Rhyl / Llandudno Junction and Holyhead from approximately each night from Monday 21 to Friday 25 November
Amended service between Manchester and Eccles / Preston on Saturday 26 and Sunday 27 November
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 27 November
Buses replace trains between Cardiff Central and Pontypridd on Sunday 20 November
No trains between Deansgate and Eccles / Salford Crescent on Sunday 20 November
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 13 November
Amended service between Manchester and Eccles / Preston on Saturday 12 and Sunday 13 November
Amended Arriva Trains Wales services from Monday 7 to Thursday 10 November
Amended service to and from Chester from 22:00 on Sunday 6 November
Amended service between Manchester and Eccles / Preston on Saturday 5 and Sunday 6 November
Amended service between Cardiff Queen Street / Cardiff Central and Barry Island / Penarth / Bridgend via the Vale of Glamorgan on Sunday 6 November
Amended overnight Arriva Trains Wales services from Monday 31 October until Friday 4 November
Amended service between Swansea and Fishguard Harbour until 09:25 on Sunday 30 October
Buses replace trains between Newport and Ebbw Vale Town on Sunday 30 October
Amended service between Manchester and Eccles / Preston on Saturday 29 and Sunday 30 October
Amended service in the Cardiff area on Saturday 29 and Sunday 30 October
Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend via the Vale of Glamorgan on Saturday 22 and Sunday 23 October
No trains at Swansea on Saturday 22 and Sunday 23 October
Amended Arriva Trains Wales services from Monday 24 until Friday 28 October
Amended Valley Line service on Sunday 16 October
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Sunday 16 October
No trains between Cardiff Central and Cardiff Queen Street on Saturday 8 and Sunday 9 October
Amended Arriva Trains Wales services from Monday 10 to Friday 14 October
Amended service at Manchester Oxford Road on Sunday 9 October
Buses replace trains between Radyr and Aberdare / Merthyr Tydfil on Sunday October 2 until 12:30
Buses replace trains between Radyr and Treherbert on Sunday 2 October
Buses replace trains between Barry and Bridgend on Sunday 2 October
Amended 01:50 Fishguard Harbour to Cardiff Central service on Sunday 2 October
Amended Arriva Trains Wales service from Monday 3 to Friday 7 October
Amended 23:22 Chester to Manchester Piccadilly on Saturday 1 October