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Arriva Trains Wales (AW)
Information last updated 20 May 2018 00:36
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Arriva Trains Wales
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lost.property@arrivatw.co.uk
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03333211202
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 03333211202
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@arrivatw.co.uk
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended late night Arriva Trains Wales service between Manchester Piccadilly and Crewe from Monday 13 to Thursday 16 August
- Buses replace trains between Crewe and Chester from 22:00 on Saturday 11 and all day on Sunday 12 August
- Amended late night service between Cardiff Central and Pontypridd / Aberdare / Merthyr Tydfil from Monday 6 to Thursday 9 August
- Buses replace trains between Cardiff Central and Ebbw Vale Town from Monday 25 to Friday 29 June
- Buses replace late night / early morning trains between Crewe and Chester from Monday 6 to Friday 10 August
- Buses replace trains between Pontypridd and Treherbert / Aberdare / Merthyr Tydfil on Sunday 5 August until 12:30
- Buses replace trains between Shrewsbury and Crewe on Sunday 29 July
- Buses replace trains between Bridgend / Barry Island and Cardiff Central on Saturday 28 and Sunday 29 July
- Buses replace evening trains between Shrewsbury and Crewe from Tuesday 31 July until Thursday 2 August
- Buses replace late night trains between Newport and Gloucester from Monday 30 July to Thursday 2 August
- Buses replace late night trains between Cardiff Central and Bridgend via Barry from Monday 30 July to Thursday 2 August
- Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 23 to Friday 27 July
- Buses replace late night trains between Hereford and Newport / Cardiff Central on Sunday 22 July
- Engineering work is taking place between Newport and Severn Tunnel Junction on Saturday 14 and Sunday 15 July
- Amended late night service between Newport and Hereford on Sunday 15 July
- Buses replace evening / early morning services between Cardiff Central and Bridgend from Monday 16 until Friday 20 July
- Buses replace late night / early morning trains between Chester / Warrington Bank Quay and Manchester Piccadilly from Monday 16 to Friday 20 July
- Buses replace late night services between Cardiff Central and Cardiff Bay / Rhymney from Monday 9 until Friday 13 July
- Revised late night / early morning Arriva Trains Wales services in the Swansea area from Monday 9 until Friday 13 July
- Buses replace trains between Cardiff Central and Rhymney / Radyr until 12:30 on Sunday 8 July
- Amended service in South Wales on Sunday 8 July
- Amended late night Arriva Trains Wales services in the Cardiff area from Monday 2 to Friday 6 July
- Amended late night Arriva Trains Wales service between Manchester Piccadilly and Crewe from Monday 2 and Thursday 5 July
- Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 2 to Thursday 5 July
- Buses replace trains between Newport and Cwmbran from Monday 21 to Friday 25 May
- Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 1 July
- Buses replace trains each evening between Crewe and Chester from Monday 25 June and Friday 29 June
- Buses replace trains between Cardiff Central and Penarth / Barry Island each night from Monday 18 until Friday 22 June
- Buses replace early morning trains between Barry Island and Cardiff Central on Sunday 17 June
- Buses replace trains each evening between Shrewsbury and Chester from Monday 18 June and Thursday 21 June
- Buses replace trains between Newport and Bristol Parkway on Saturday 16 and Sunday 17 June
- Amended service between Birmingham New Street and Wolverhampton on Sunday 17 June
- Amended Arriva Trains Wales services from Monday 11 to Thursday 14 June
- Buses replace late night / early morning trains between Warrington Bank Quay and Manchester Piccadilly from Monday 4 to Friday 8 June
- Amended 07:10 Cardiff Central to Pembroke Dock on Sunday 3 June
- Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 3 June
- CANCELLED: Engineering work between Manchester Piccadilly and Chester on Saturday 2 and Sunday 3 June
- Amended evening services between Cardiff Central and Bridgend from Monday 4 until Thursday 7 June
- Amended service between Chester and Manchester Piccadilly on Sunday 27 May
- Amended services to / from Birmingham New Street from Saturday 26 May until Monday 28 May
- Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 27 May
- Amended 22:50 Penarth to Ystrad Mynach service from Monday 28 to Thursday 31 May
- Amended evening service between Chester and Holyhead from Monday 21 to Friday 25 May
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