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Arriva Trains Wales (AW)
Information last updated 15 September 2017 10:31
- Managing Director
- Ian Bullock
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Arriva Trains Wales
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lost.property@arrivatw.co.uk
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 03333211202
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@arrivatw.co.uk
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended overnight and early morning North Wales Coast services from Monday 11 to Friday 15 December
- Amended services between Cardiff Central and Rhymney after 23:00 each night from Monday 11 until Thursday 14 December
- Amended Arriva Trains Wales services from Monday 4 to Friday 8 December
- Buses replace trains between Haverfordwest and Milford Haven on Sunday 10 December
- Buses replace trains between Haverfordwest and Milford Haven until 20:30 on Sunday 3 December
- Amended overnight / early morning Arriva Trains Wales services from Monday 27 November to Friday 1 December
- Amended 20:30 Manchester Piccadilly to Cardiff Central on Sunday 26 November
- Retimed 09:34 service from Carmarthen to Swansea on Sunday 26 November
- Amended 23:45 Barry Island to Pontypridd service each night from Monday 27 November until Friday 01 December
- Amended overnight services between Chester and Crewe from Monday 27 November to Friday 01 December
- Buses replace trains between Chester and Llandudno Junction on Sunday 26 November
- Buses replace trains between Shrewsbury and Crewe after 22:00 on Sunday 19 November
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 19 November
- Amended 09:55 Carmarthen to Milford Haven service on Sunday 19 November
- Buses replace trains between Chester and Llandudno Junction on Sunday 19 November
- Amended overnight service between Holyhead / Llandudno and Chester from Monday 20 to Friday 24 November
- Amended 21:55 Cardiff Central to Crewe service from Monday 20 to Thursday 23 November
- Amended 22:15 Maesteg to Gloucester service from Monday 20 to Thursday 23 November
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry between 23:15 and 05:30 each night from Monday 20 to Thursday 23 November
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 12 November
- Amended Arriva Trains Wales service between Manchester Piccadilly and Chester on Sunday 12 November
- Buses replace trains between Chester and Llandudno Junction on Sunday 12 November
- Amended Arriva Trains Wales services from Monday 13 to Friday 17 November
- Major improvement work between Cardiff Central and Newport from Saturday 23 September to Sunday 29 October
- Buses replace trains between Cardiff Central and Rhymney until 16:15 on Sunday 5 November
- Buses replace trains between Chester and Llandudno Junction on Sunday 5 November
- Buses replace trains between Machynlleth / Barmouth and Pwllheli from Saturday 4 to Friday 10 November
- Amended Arriva Trains Wales services from Monday 6 to Friday 10 November
- Amended 19:30 Manchester Piccadilly to Carmarthen service on Monday 6 and Tuesday 7 November
- Buses replace overnight trains between Chester and Llandudno from Monday 30 October to Thursday 2 November
- Buses replace trains between Cardiff Central and Rhymney / Ystrad Mynach on Sunday 29 October
- Revised late night service between Cardiff and Rhymney from Monday 30 October to Friday 03 November
- Buses replace trains between Machynlleth / Barmouth and Pwllheli from Saturday 28 October to Friday 3 November
- Buses replace trains between Chester and Llandudno Junction on Sunday 29 October
- Buses replace trains between Cardiff Central and Pontypridd / Rhymney until 16:30 on Sunday 22 October
- Amended Arriva Trains Wales services from Machynlleth to Pwllheli on Friday 27 October
- Amended overnight Arriva Trains Wales services from Monday 23 October to Friday 27 October
- Amended overnight services between Chester and Crewe from Monday 16 to Friday 20 October
- Retimed service from Carmarthen to Swansea until 10:30 on Sunday 15 October
- No trains between Shrewsbury and Crewe after 22:00 on Sunday 8 October
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry until 12:30 on Sunday 8 October
- Buses replace overnight / early morning trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry from Monday 9 to Thursday 12 October
- Amended service to and from Manchester on Saturday 30 September and Sunday 1 October
- Amended overnight Arriva Trains Wales service from Monday 25 to Friday 29 September
- Revised 04:45 Shrewsbury to Llandrindod service on Monday 25 September
- Buses replace late night / early morning service between Machynlleth and Aberystwyth from Monday 25 September to Friday 29 September
- Amended overnight service between Newport and Hereford from Monday 25 September to Friday 29 September
- Amended service to and from Manchester on Saturday 23 and Sunday 24 September
- Revised late night service between Cardiff and Rhymney from Monday 18 September to Thursday 21 September
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