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Arriva Trains Wales (AW)
Information last updated 21 February 2014 14:43
- Managing Director
- Tim Bell
- Head Office
- Phone
- 08456061660
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 6061 660
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Arriva Trains Wales
- Email address
- customer.relations@arrivatrainswales.co.uk
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00Other contacts
Web support 0870 333 4870
- Lost Property
-
- Phone
- 0845 6061 660
- Address
-
-
-
-
Cardiff
- - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lostproperty@arrivatrainswales.co.uk
- Assisted Travel
-
- Phone
- 08453 003 005
- Textphone number
- 08456050600 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
-
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended Arriva Trains Wales services from Monday 2 to Friday 6 June 2014
- Buses replace trains between Hereford, Newport and Cardiff Central after approximately 22:30 on Sunday 1 June 2014
- Amended service between Fishguard Harbour, Carmarthen, Swansea and Cardiff Central after approximately 23:30 on Saturday 31 May 2014
- Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil until 16:00 on Sunday 1 June 2014
- Buses replace trains between Wrexham General and Chester on Sunday 1 June 2014
- Buses replace trains between Cardiff Central and Ebbw Vale Parkway on Sunday 1 June 2014
- Amended Arriva Trains Wales service from Monday 26 to Thursday 29 May 2014
- Engineering work between Smethwick Rolfe Street and Penkridge and also between Stafford and Chester/Sandbach on Sunday 25 and Monday 26 May 2014
- Buses replace trains between Cardiff Central/Newport and Hereford after 22:30 on Sunday 25 May 2014
- Buses replace trains between Cardiff Central and Ebbw Vale Parkway on Sunday 25 May 2014
- Buses replace trains between Manchester Piccadilly and Chester via Warrington Bank Quay on Saturday 26 and Sunday 27 April 2014
- Amended service between Cardiff Central and Fishguard Harbour from 23:30 on Saturday 24 to 08:30 on Sunday 25 May 2014
- Amended Arriva Trains Wales service from Monday 19 to Friday 23 May 2014
- Amended service between Swansea and Fishguard Harbour from 23:30 Saturday 17 May until 08:30 Sunday 18 May 2014
- Amended service between Newport and Cardiff Central on Saturday 17 and Sunday 18 May 2014
- Amended overnight Arriva Trains Wales services from Monday 12 to Friday 16 May 2014
- Amended service between Newport and Cardiff Central on Saturday 10 and Sunday 11 May 2014
- Amended Arriva Trains Wales service from Monday 5 to Friday 9 May 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central on Sunday 11 May 2014
- No Arriva Trains Wales services between Birmingham International and Birmingham New Street on Sunday 4 and Monday 5 May 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central on Sunday 4 May 2014
- Buses replace trains between Chester and Manchester Piccadilly from 23:20 Saturday 3 May and on Sunday 4 May 2014
- Amended service between Newport and Cardiff on Saturday 3 until Friday 9 May 2014
- Buses replace trains between Cardiff Central and Pontypridd on Sunday 4 May 2014
- Amended Arriva Trains Wales services from Monday 28 April to Friday 2 May 2014
- Amended overnight Arriva Trains Wales services from Monday 21 to Friday 25 April 2014
- Buses replace trains between Cardiff Central and Penarth / Barry Island and Bridgend via Rhoose until 12:00 on Sunday 27 April 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central service on Sunday 27 April 2014
- Buses replace trains between Shrewsbury and Chester from 22:50 on Sunday 20 April 2014
- Amended services in the Warrington Bank Quay area on Saturday 19 and Sunday 20 April 2014
- Buses replace trains between Cardiff Central and Ebbw Vale Parkway until 12:40 on Sunday 20 April 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central service on Sunday 20 April 2014
- Buses replace trains between Carmarthen and Fishguard Harbour / Milford Haven / Pembroke Dock until approximately 16:15 on Sunday 13 April 2014
- No trains between Cardiff Central and Bridgend via Pontyclun on Sunday 13 April 2014
- Amended Arriva Trains Wales service from Monday 14 to Friday 18 April 2014
- Buses replace trains between Rhyl / Wrexham General and Chester on Sunday 13 April 2014
- Buses replace trains between Chester / Wrexham General and Flint on Sunday 6 April 2014
- Amended 01:48 Fishguard Harbour to Cardiff Central service on Sunday 6 April 2014
- Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 6 April 2014
- Amended overnight Arriva Trains Wales services from Monday 7 to Friday 11 April 2014
- Buses replace trains between Aberdare and Abercynon until 16:00 on Sunday 16 March 2014
- Amended overnight Arriva Trains Wales services from Monday 31 March to Thursday 3 April 2014
- Amended overnight Arriva Trains Wales services from Monday 24 to Thursday March 2014
- Buses replace trains between Cardiff Central and Bridgend via Pencoed on Sunday 30 March 2014
- Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil until 16:00 on Sunday 23 March 2014
- Buses replace trains between Chester / Wrexham General and Flint on Saturday 29 and Sunday 30 March 2014
- No trains between Cardiff Central and Bridgend via Pontyclun on Sunday 23 March 2014
- Buses replace trains between Chester / Wrexham General and Rhyl on Saturday 22 and Sunday 23 March 2014
- Buses replace trains between Caerphilly and Rhymney from 23:00 Saturday 22 and all day Sunday 23 March 2014
- Amended overnight Arriva Trains Wales services from Monday 17 to Thursday 20 March 2014
- Buses replace trains between Caerphilly and Rhymney on Sunday 16 March 2014
- No trains between Cardiff Central and Bridgend via Pontyclun on Sunday 16 March 2014
- Buses replace trains between Crewe and Chester until 16:40 on Sunday 16 March 2014
- Amended Arriva Trains Wales service from Monday 10 to Friday 14 March 2014
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