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Arriva Trains Wales (AW)
Information last updated 15 December 2014 21:43
- Managing Director
- Ian Bullock
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Arriva Trains Wales
- Email address
- customer.relations@arrivatrainswales.co.uk
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00Other contacts
Web support 0870 333 4870
- Lost Property
-
- Phone
- 03333211202
- Address
-
-
-
-
Cardiff
- - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lostproperty@arrivatrainswales.co.uk
- Assisted Travel
-
- Phone
- 08453 003 005
- Textphone number
- 08456050600 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
-
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended Arriva Trains Wales services from Monday 6 until Thursday 9 April
- Amended Arriva Trains Wales services from Monday 13 to Friday 17 April
- Buses replace trains between Peterborough and Ely on Sunday 12 April 2015
- Amended service via Carmarthen from 23:30 on Saturday 11 to 09:25 on Sunday 11 April 2015
- Amended Arriva Trains Wales services from Monday 30 March to Friday 3 April 2015
- Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 5 April 2015
- Amended 01:50 Fishguard Harbour to Cardiff Central on Sunday 5 April 2015
- Buses replace trains between Wrexham General and Chester on Saturday 21 and Sunday 22 February 2015
- Buses replace trains between Shrewsbury and Hereford after 22:00 on Sunday 22 March 2015
- Buses replace trains between Cardiff Central and Radyr / Cogan until 17:00 on Sunday 22 March
- Buses replace trains between Ebbw Vale Parkway and Cardiff Central until 15:30 on Sunday 22 March 2015
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Rhoose on Saturday 28 and Sunday 29 March 2015
- Amended Arriva Trains Wales services from Monday 23 to Friday 27 March 2015
- Amended service between Cardiff Central and Cardiff Queen Street / Cardiff Bay until 17:00 Sunday 15 March 2015
- Buses replace trains between Hereford and Chester from 22:50 on Sunday 15 March 2015
- Amended service between Shrewsbury and Chester after 22:00 on Sunday 8 March 2015
- Amended Arriva Trains Wales services from Monday 16 to Thursday 19 March 2015
- Amended service between Cardiff Central and Cardiff Queen Street / Cardiff Bay on Sunday 08 March 2015
- Amended service between Cardiff Central and Ebbw Vale Parkway until midday on Sunday 8 March 2014
- Buses replace trains between Swansea and Carmarthen on Sunday 8 March 2015
- Buses replace trains between Shotton High Level and Birkenhead North on Sunday 8 March 2015
- Amended Arriva Trains Wales services from Monday 9 to Friday 13 March 2015
- No trains at Cardiff Queen Street on Sunday 1 March 2015
- Amended Arriva Trains Wales services each night from Monday 2 to Thursday 5 March 2015
- Amended Arriva Trains Wales services from Monday 23 to Friday 27 February 2015
- Buses replace trains between Llandrindod and Llandovery on Sunday 22 February 2015
- Amended Valley Line services on Sunday 22 February 2015
- Buses replace trains between Swansea and Carmarthen on Sunday 15 February 2015
- Amended service between Cardiff Central and Cardiff Queen Street / Cardiff Bay on Sunday 15 February 2015
- Amended Arriva Trains Wales services from Monday 16 to Friday 20 February 2015
- Buses replace trains between Wrexham General and Chester on Saturday 14 and Sunday 15 February 2015
- Late night diverted Arriva Trains Wales services from Monday 9 to Thursday 12 February 2015
- Amended service between Cardiff Central and Cardiff Queen Street / Cardiff Bay on Sunday 8 February 2015
- Buses replace trains between Cardiff Central / Newport and Hereford after 22:40 on Sunday 8 February 2015
- Buses replace trains between Cardiff Central and Swansea on Sunday 8 February 2015
- Amended service between Chester and Flint / Wrexham General until 16:30 on Sunday 8 February 2015
- Amended service between Hereford and Cardiff Central after 22:40 on Sunday 1 February 2015
- Amended Arriva Trains Wales services from Monday 2 to Friday 6 February 2015
- Buses replace trains between Cardiff Central and Swansea on Sunday 1 February 2015
- Amended service between Cardiff Central and Rhymney until 11:00 on Sunday 1 February 2015
- Amended Arriva Trains Wales services from Monday 26 to Friday 30 January 2015
- Amended service between Fishguard Harbour and Cardiff Central until 09:30 on Sunday 25 January 2015
- Buses replace trains between Cardiff Central and Rhymney until 12:00 on Sunday 25 January 2015
- No trains to Manchester Airport until Monday 9 February
- Buses replace trains between Bridgend and Swansea on Sunday 18 January 2015
- Amended Arriva Trains Wales services from Monday 19 to Thursday 22 January 2015
- Amended service between Shrewsbury and Chester after 22:00 on Sunday 18 January 2015
- Buses replace trains between Shrewsbury and Machynlleth / Aberystwyth on Saturday 17 and Sunday 18 January 2015
- Buses replace trains between Cardiff Central and Pontypridd until 12:30 on Sunday 11 January 2015
- Buses replace trains between Bridgend and Swansea on Sunday 11 January 2015
- Buses replace trains between Cardiff Central and Pontypridd after 23:00 each evening from Monday 12 to Thursday 15 January 2015
- Amended Arriva Trains Wales services from Monday 5 to Friday 9 January 2015
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