Chiltern Railways (CH)

14/09/2014 12:47:22
http://www.chilternrailways.co.uk

Information last updated 17 September 2014 14:53

Company Information

Managing Director
Rob Brighouse 
Head Office
 
Phone
08456 005 165 
Fax
01296 33 21 26 
Address
Chiltern Railways
2nd floor, Western House
Rickfords Hill, Aylesbury
Buckinghamshire
HP20 2RX
Email address
customer.service@chilternrailways.co.uk  
Network map
Download network map Chiltern Railways map PDF

Support & information

Customer services
-
Primary Phone
08456 005 165
Fax
01926 729 914
Address
Chiltern Railways
Banbury ICC, Merton Street
Banbury

OX16 4RN
Web address
ChilternRailways.co.uk
Note

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Opening hours

Monday to Friday - 08:30 - 17:30

Lost Property

 

Phone
08456 005 165
Fax
0207 333 3002
Address
Chiltern Railways Lost Property
Marylebone Station
Melcombe Place

NW1 6JJ
Web address
Chiltern Railways - Lost Property
Note

You will be contacted only if your item is found.

Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.

Opening hours

Monday to Friday - 12:00 - 20:00

Assisted Travel

 

Phone
08456 005 165
Textphone number
08457 078051 (For customers with hearing impairments)
Address
Chiltern Railways
Banbury ICC
Merton Street

OX16 4RN
Web address
Chiltern Railways - Assisted Travel
Note
We recommend that you book assistance at least 24 hours in advance of travel.

A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website chilternrailways.co.uk/help
Opening hours
Monday to Sunday - 07:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08456 005 165
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 20:00 

Group Travel

 

Phone
01494 420117
Address
Chiltern Railways
Group Travel Service
Bicester North Station
OX26 6EF
Contact note

Advance booking is essential. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.

Opening hours

Monday to Friday - 09:30 - 16:00

Business Travel

 

Phone
01494 420177
Fax
01494 420170
Textphone number
- (For customers with hearing impairments)
Address
Chiltern Railways
Business Travel Service
Bicester North Station
OX26 6EF
Contact note

Business travel account services

  • With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
  • Complete itemised journey itinerary with onward connection information and any restrictions that apply.
  • Advice on Standard and 1st Class travel.
  • Immediate confirmation.
  • Seat, sleeper and dining car reservations where available.
  • London Underground Travelcards.
  • Order season tickets for your employees by phone or fax.
  • Tickets sent to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.
  • All for free.Not a penny extra.

Opening hours

Monday to Friday - 09:30 - 16:30 

Seat reservations
Not available
Penalty fares
Buying tickets on the train
Tickets are not available for purchase on board trains, except between Oxford, Islip and Bicester Town.

On-board facilities

Engineering works