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- Company name
- East Coast Main Line Company Limited
- Managing Director
- Karen Boswell
- Head Office
- Phone
- 08457 225 225
- Address
-
East Coast House
25 Skeldergate House
York
North Yorkshire
Y01 6DH - Email address
- customer.relations@eastcoast.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 08457 225 333
- Address
-
Customer Relations
Freepost RSRJ-LJCX-GHST
Plymouth
PL4 6AB - Web address
- East Coast - Customer Services
- Email address
- customers@eastcoast.co.uk
- Note
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 08457225333
- Address
-
East Coast Customer Relations
Freepost RSRJ-LJCX-GHST
Plymouth
PL4 6AB - Web address
- East Coast - Lost Property
- Note
-
If we find any item of lost property left on our trains or stations we will always do our best to contact the owner, where they can be identified. If you lose an item of property on one of our services, please contact our Customer Relations team or email us on the address above. If we find your lost property it will be kept ‘on hand’ at that station for ease of retrieval. After 24 hours, the property will be moved to our central lost property store, where it will be stored for 3 months and from where you will be able to collect it or have it sent to you. We normally charge a collection fee on these items to cover our administration costs.
Opening hours
Monday to Wednesday - 09:00 - 16:00
Thursday to Friday - 09:00 - 15:00
- Assisted Travel
-
- Phone
- 08457 225 225
- Textphone number
- 1800108457225225 (For customers with hearing impairments)
- Address
-
East Coast
PO Box 465
PL1 9DD - Email address
- assisted.travel@eastcoast.co.uk
- Note
-
East Coast strongly advises passengers who require assistance to book in advance to avoid possible delay. Bookings can be made up to 18:00 the day before travel.
Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08457 225 225
- Address
-
East Coast
PO Box 465
PL1 9DD - Contact note
-
Tickets delivered by First Class Post if booked within 5 working days of travel.
Next Day Special Delivery available for a £5.45 fee.
Ticket on Departure available to all National ToD Issuing locations.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Group Travel
-
- Phone
- 08457 225 225
- Fax
- 08457 225 222
- Address
-
East Coast
PO Box 465
PL1 9DD - Contact note
-
If you are travelling in a group of 10 or more people we ask that you contact our Group Travel team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.
Opening hours
Monday to Friday - 09:00 - 18:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
Seat Reservations are free of charge on all East Coast Train services.
Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at
http://www.eastcoast.co.uk/About-us/Passengers-Charter1/Seat-guarantee-scheme/
- Penalty fares
- Buying tickets on the train
- To be completed
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Finsbury Park and New Barnet and between Stevenage and Peterborough on Sunday 28 July 2013
- Engineering work between Finsbury Park and Potters Bar on Sunday 21 July 2013
- Engineering work between Grantham and Newark North Gate from 13:15 on Saturday 15 until 12:05 on Sunday 16 June 2013
- Early morning engineering work between York and Newcastle from 20:00 on Sunday 23 until 05:00 on Monday 24 June 2013
- Engineering work between Welwyn Garden City and Hitchin from 19:00 Saturday 22 and all day Sunday 23 June 2013
- Engineering work between Inverkeithing and Kirkcaldy on Saturday 22 and Sunday 23 June 2013
- Engineering work in the London Kings Cross area on Sunday 9 June 2013
- Engineering work between Grantham and Newark North Gate from 13:15 on Saturday 8 until 12:05 on Sunday 9 June 2013
- Engineering work between Peterborough and Grantham from 13:40 on Saturday 1 until 13:05 on Sunday 2 June 2013
- Engineering work between Haymarket and Carstairs from Saturday 25 to 04:00 Thursday 30 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 11 and all day on Sunday 12 May 2013
- Engineering work between Motherwell and Shieldmuir on Saturday 4 and Sunday 5 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 4 and all day on Sunday 5 May 2013
- Engineering work between Alexandra Palace and Peterborough / Letchworth Garden City from 22:00 Saturday 4 to 02:00 Tuesday 7 May 2013
- Engineering work between York and Leeds via Micklefield until 10:20 on Sunday 28 April 2013
- Engineering work affecting East Coast services until 11:00 on Sunday 28 April 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 27 and all day on Sunday 28 April 2013
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