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Support & information
- Customer services
- -
- Primary Phone
- 0845 850 1530
- Fax
- 08451 27 29 30
- Textphone number
- 08451 27 29 40 (For customers with hearing impairments)
- Address
-
Gatwick Express Customer Services
PO BOX 3021
Bristol
BS2 2BS - Web address
- GatwickExpress.com
- Note
-
If calling from overseas please dial +44 208 528 2900.
Customer Services are closed on Christmas Day
Opening hours
Monday to Sunday - 06:00 - 00:00
- Lost Property
-
- Phone
- 0845 850 1530
- Address
-
-
-
-
- - Email address
- lost.property@gatwickexpress.co.uk
- Note
-
To query about Lost Property, you can telephone, email or visit in person. If visiting in person, we can help Monday to Friday, between 09:30 to 16:30. Please go to the Gatwick Express platforms at London Victoria Station and ask a member of our staff to direct you to the Service Delivery Office.
If calling from overseas please dial +44 208 528 2900.
Lost Property is closed on Christmas Day.
- Assisted Travel
-
- Phone
- 0800 138 1016
- Fax
- 0800 138 1017
- Textphone number
- 0800 138 1018 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 06:00 - 00:00
It is advisable to give 24 hours notice. Although customers will be given assistance if they arrive at the stations without notice, they should allow extra time.
Assisted travel is closed on Christmas Day
Ticketing & Fares
- Telesales
-
Not available
- Phone
- 0845 850 1530
- Address
-
- Group Travel
-
- Phone
- 0845 850 15 30
- Contact note
-
If calling from overseas please dial +44 208 528 2900.
Gatwick Express is a high frequency service, so reservations are not required.
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
Engineering works
- Service disruptions
- Engineering work between London Victoria and Clapham Junction on Sunday 2 June 2013
- Engineering work affecting Gatwick Express services after 21:30 from Tuesday 28 to Thursday 30 May 2013
- Engineering work affecting Gatwick Express from 00:55 to 07:05 on Sunday 14 July 2013
- Engineering work affecting Gatwick Express services from Tuesday 4 to Friday 7 June 2013
- Engineering work affecting Gatwick Express services until 09:00 on Sunday 7 July 2013
- Engineering work between London Victoria and Clapham Junction until 09:00 on Sunday 23 June 2013
- Engineering work between London Victoria and Clapham Junction from 00:50 to 08:30 on Sunday 30 June 2013
- Engineering work affecting Gatwick Express services from 23:50 on Saturday 25 until 09:15 on Sunday 26 May 2013
- Overnight engineering work affecting Southern and Gatwick services on Sunday 2 June 2013
- Engineering work affecting Gatwick Express services on Sunday 9 June 2013
- Overnight engineering work between Earlswood and Gatwick Airport from 23:50 on Saturday 25 until 09:15 on Sunday 26 May 2013
- Engineering work affecting Gatwick Express services on Sunday 19 May 2013
- Engineering work affecting Gatwick Express services on Sunday 12 May 2013
- Engineering work affecting Gatwick Express services after 21:30 from Tuesday 7 to Thursday 9 May 2013
- Engineering work affecting Gatwick Express services on Sunday 5 May 2013
- Engineering work affecting Gatwick Express services from Monday 22 to Friday 26 April 2013
- Overnight engineering work at East Croydon from 21:30 to 05:30 each night from Monday 29 April to Thursday 2 May 2013
- Engineering work affecting Gatwick Express services after 20:30 from Monday 29 April to Thursday 2 May 2013
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