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Heathrow Connect (HC)
Information last updated 30 September 2010 01:07
Support & information
- Customer services
- Yes
- Primary phone
- 0845 678 6975
- queries@heathrowconnect.com
- Note
-
Customer services are open 09:00 to 17:00 Monday to Friday
- Lost property
- No
- Note
-
- All property left on a Heathrow Connect Train or at London Paddington Station is sent to Lost Property located on Platform 12, London Paddington Station, 0207 313 1514 (Monday - Friday 0900 to 1730).
- All property left at Heathrow Station is sent to the BAA Lost Property Office.The BAA Lost Property Office is at Heathrow Central Station, level B2 and is open Monday - Saturday 0800 to 1900 and Sunday 0800 to 1600Customers can call the Lost Property Office on 0208 745 7727
- Assisted travel
- Yes
Ticketing & fares
- Telesales
- No
- Group travel
- No
- Seat reservations
- No
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
Will be carried free unless they occupy a seat required by a customer. They are not carried on trains leaving Heathrow between 07:.30 and 10:00 or Paddington between 16:30 and 19:00 except on Saturdays or Sundays.
- Telephones
- No
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