Stations & on train

Heathrow Connect (HC)

Information last updated 13 May 2013 17:08

Customer services

Primary Phone

0845 678 6975

Address

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Email address

queries@heathrowconnect.com

Note

Customer services are open 09:00 to 17:00 Monday to Friday

Lost Property

Address

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Note

All property left on a Heathrow Connect Train or at London Paddington Station is sent to Lost Property located on Platform 12, London Paddington Station, 0207 313 1514 (Monday - Friday 0900 to 1730).

All property left at Heathrow Station is sent to the BAA Lost Property Office.The BAA Lost Property Office is at Heathrow Central Station, level B2 and is open Monday - Saturday 0800 to 1900 and Sunday 0800 to 1600Customers can call the Lost Property Office on 0208 745 7727

Assisted Travel

Phone

Textphone number

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Service disruptions: Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013; Early morning engineering work between London Paddington and Southall on Sunday 12 May 2013; Early morning engineering work between London Paddington and Southall on Sunday 5 May 2013; Engineering work between Southall and Didcot Parkway from 23:00 Saturday 27 and all day Sunday 28 April 2013; Overnight engineering work between West Ealing and Hanwell from 21:30 to 05:00 each night Monday to Thursday from 11 February 2013 to 05:00 Friday 26 December 2014