Company information
- Company name
- First Hull Trains
- Managing director
- James Adeshiyan
- Head office
- First Hull Trains FREEPOST RLYY-XSTG-YXCK 4th Floor Europa House 184 Ferensway HULL HU1 3UT 08456 769 905
- Network map
- No map available
Support & information
- Customer Services
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Monday-Friday 09:00-17:00 - Primary Phone Number 0845 676 9905 - Address FREEPOST RLYY-XSTG-YXCK Hull Trains Premier House Ferensway Kingston Upon Hull HU1 3UF - Email Address customer.services@hulltrains.co.uk - Lost Property
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Yes - Primary Phone Number 0845 676 9905 - Fax Number 01904 525208 - Address FREEPOST RLYY-XSTG-YXCK Hull Trains Premier House Ferensway Kingston Upon Hull HU1 3UF - Email Address customer.services@hulltrains.co.uk - Note If you lose something on one of our services and it is found by one of our staff, it will be returned to the Hull Trains offices or the lost property office at London King's Cross station. Please contact Hull Trains customer relations if this is the case.
If you lose something in one of the stations we serve, you will need to contact the company that manages that station, and their staff will do their best to help you.
- Assisted Travel
-
Monday-Saturday 07:00-21:00 - Primary Phone Number 08450 710 222 - Minicom/Textphone (For customers with hearing impairments) 08456 786 967 - Address Customer Relations Hull Trains Premier House Ferensway Hull HU1 3UF - Note Disabled Persons Protection Policy available from the given address.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
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Monday-Friday 08:00-22:00 Weekend 08:00-18:30 Holidays: August Bank Holiday, Boxing Day, Boxing Day, Christmas Day, Easter Monday, Good Friday, Jan 2nd, Late Summer Bank Holiday, May Day, New Years Day, New Years Day Holiday, Spring Bank Holiday 08:00-18:30 - Primary Phone Number 08450 710222 - Note Tickets booked by 1900 will be dispatched by First Class Post. Allow five working days for delivery.
- Group Travel
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Yes - Primary Phone Number 01482 215746 - Email Address businesstravel@hulltrains.co.uk - Seat Reservations
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Yes - Note Free seat reservations for Standard ticket holders holding Anytime, Off-Peak or Advance purchase tickets. Reservation fee of £1 for other Standard tickets including season tickets. Free seat reservations for First Class single or return ticket holders. Reservation fee of £2 for other First Class tickets including season tickets unless specified.
- Penalty Fares Note
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Penalty fares are not in operation on Hull Trains services.
Onboard facilities
- Cycle Policy
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Yes - Note Although it is advisable to make a free reservation in advance, it is also possible to turn up and travel with your cycle subject to space being available.
Up to two bicycles can be carried in the Train Manager's Office in coach 'D'. There are no time restrictions on when bicycles can be carried.
Please ring 0845 710 222 (08.00-22.00 Monday to Friday, 08.00-18.30 Weekends and Bank Holidays) to book.
- Telephones
- No
Engineering work
- Details
- Engineering work between Goole and Thorne North from Saturday 1 to Monday 3 May 2010
- Details
- Engineering work between Hessle / Cottingham and Hull on Sunday 25 April 2010
- Details
- Engineering work between Stevenage and Peterborough / Cambridge on Saturday 17 and Sunday 18 April 2010
- Details
- Engineering work between Stevenage and Peterborough / Cambridge on Saturday 10 and Sunday 11 April 2010
- Details
- Engineering work between Stevenage and Peterborough / Letchworth from 01:05 on Saturday 3 to 15:00 on Monday 5 April 2010
- Details
- Engineering work between Stevenage and Peterborough on Sunday 28 March 2010
- Details
- Engineering work between Stevenage and Biggleswade / Letchworth on Sunday 21 March 2010
- Details
- Engineering work between Finsbury Park and Peterborough / Letchworth from 23:20 on Saturday 13 and all day Sunday 14 March 2010
- Details
- Engineering work between Stevenage and Biggleswade / Letchworth from 17:00 on Saturday 6 until 09:15 on Sunday 7 March 2010
