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- Company name
- Abellio Greater Anglia Ltd
- Managing Director
- Ruud Haket
- Head Office
- Phone
- 0845 600 7245
- Fax
- 01603 675243
- Textphone number
- 0845 606 7245 (For customers with hearing impairments)
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 600 7245
- Fax
- 01603 675243
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk.
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
-
- Phone
- 0845 600 7245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, through our Contact Centre team, and through our lost property contact form at the above web address
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Assisted Travel
-
- Phone
- 0800 028 28 78
- Textphone number
- 0845 606 7245 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- anc_AssistedWebAddress
- Email address
- assistedtravel@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 0845 600 7245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Broxbourne and Audley End until 07:20 on Sunday 4 August 2013
- Engineering work between Wickford and Southminster until 10:00 on Sunday 4 August 2013
- Early morning engineering work at Norwich on Sunday 21 July 2013
- Overnight engineering work between Cambridge Heath and Cheshunt / Chingford from Monday 15 to Thursday 18 July 2013
- Early morning engineering work between Manningtree and Stowmarket on Monday 15 July 2013
- Engineering work between Manningtree and Stowmarket on Sunday 14 July 2013
- Engineering work between Bury St Edmunds and Cambridge / Ely on Sunday 14 July 2013
- Engineering work between Clapton and Cheshunt on Saturday 13 and Sunday 14 July 2013
- Overnight engineering work between Cambridge Heath and Cheshunt / Chingford from Monday 8 to Thursday 11 July 2013
- Overnight engineering work between Ipswich and Norwich from Monday 8 July to Wednesday 10 July 2013
- Overnight engineering work between Ipswich and Diss from 23:30 on Saturday 6 July 2013
- Engineering work between Manningtree and Harwich Town on Sunday 7 July 2013
- Engineering work between Broxbourne and Audley End until 07:20 on Sunday 7 July 2013
- Engineering work between Clapton and Cheshunt on Saturday 6 and Sunday 7 July 2013
- Engineering work between Bury St Edmunds and Cambridge / Ely on Saturday 6 and Sunday 7 July 2013
- Engineering work between Tottenham Hale and Cheshunt from 23:10 to 05:05, Monday 1 to Wednesday 3 July 2013
- Engineering work between Bury St Edmunds and Ely / Cambridge on Sunday 16 June 2013
- Engineering work between Manningtree and Harwich Town on Sunday 16 June 2013
- Engineerring work between Marks Tey and Ipswich until 08:30 and from 23:45 on Sunday 30 June 2013
- Engineering work between Manningtree and Harwich Town on Sunday 30 June 2013
- Engineering work between Hackney Downs / Clapton and Cheshunt on Saturday 15 and Sunday 16 June 2013
- Engineering work between Chelmsford and Colchester until 08:20 and from 23:30 on Sunday 23 June 2013
- Engineering work between Clapton and Cheshunt on Saturday 29 and Sunday 30 June 2013
- Engineering work between Cheshunt and Bishop Stortford until 07:20 on Sunday 23 June 2013
- Engineering work between Bury St Edmunds and Cambridge / Ely on Saturday 29 and Sunday 30 June 2013
- Overnight engineering work between Tottenham Hale and Cheshunt from 23:10 to 05:30, Monday 24 to Friday 28 June 2013
- Engineering work between Clapton and Cheshunt on Saturday 22 and Sunday 23 June 2013
- Engineering work between Manningtree and Harwich Town on Sunday 23 June 2013
- Engineering work between Bury St Edmunds and Ely / Cambridge on Saturday 22 and Sunday 23 June 2013
- Overnight engineering work between Hackney Downs / Clapton and Cheshunt from Monday 17 to Friday 21 June 2013
- Engineering work between Trimley and Felixstowe on Sunday 9 June 2013
- Overnight engineering work between Colchester and Clacton-on-Sea from Tuesday 11 to Thursday 13 June 2013
- Engineering work between Hackney Downs / Clapton and Cheshunt on Saturday 8 and Sunday 9 June 2013
- Engineering work in the Cambridge area on Sunday 9 June 2013
- Engineering work between Wymondham and Norwich on Sunday 9 June 2013
- Engineering work between Manningtree and Harwich Town on Sunday 9 June 2013
- Early morning engineering work at Bishops Stortford until 07:20 on Sunday 9 June 2013
- Overnight engineering work between Hackney Downs and Enfield Town / Cheshunt from 23:25 until 02:00 on Monday 3 to Friday 7 June 2013
- Overnight engineering work affecting Greater Anglia from Monday 3 to Friday 7 June 2013
- Engineering work between Manningtree and Harwich Town on Sunday 2 June 2013
- Engineering work between Hockley and Southend Victoria until 10:00 on Sunday 2 June 2013
- Engineering work between Bury St Edmunds and Ely on Sunday 2 June 2013
- Engineering work between Bethnal Green and Chingford on Saturday 1 and Sunday 2 June 2013
- Engineering work between Ipswich and Felixstowe on Saturday 1 and Sunday 2 June 2013
- Engineering work between Hackney Downs and Enfield Town / Bishops Stortford until 13:00 on Sunday 26 May 2013
- Overnight engineering work between Bethnal Green and Chingford from Monday 27 to Thursday 30 May 2013
- Engineering work between Bury St Edmunds and Cambridge / Ely on Sunday 26 and Monday 27 May 2013
- CANCELLED - Engineering work between Ipswich and Felixstowe on Saturday 25 and Sunday 26 May 2013
- Engineering work between London Liverpool Street and Stratford on Sunday 26 and Monday 27 May 2013
- Engineering work between Manningtree and Harwich Town on Sunday 26 and Monday 27 May 2013
- Engineering work between Manningtree and Harwich Town on Sunday 19 May 2013
- Engineering work between Westerfield and Felixstowe on Sunday 19 May 2013
- Engineering work between Hockley and Southend Victoria on Sunday 19 May 2013
- Engineering work between Bethnal Green and Chingford on Saturday 18 and Sunday 19 May 2013
- Engineering work between Peterborough and Ely from 19:55 on Saturday 18 until 16:00 on Sunday 19 May 2013
- Engineering work between Hockley and Southend Victoria on Sunday 12 May 2013
- Engineering work between Clapton and Cheshunt on Saturday 11 and Sunday 12 May 2013
- Engineering work between Peterborough and Ely from 19:55 on Saturday 11 until 16:00 on Sunday 12 May 2013
- Engineering work between Ipswich and Felixstowe from 20:50 on Saturday 11 and all day on Sunday 12 May 2013
- Engineering work between Ely and Brandon from 23:00 Monday 6 until Sunday 12 May 2013
- Engineering work in the Stratford area on Sunday 5 and Monday 6 May 2013
- Engineering work between Ipswich and Felixstowe / Woodbridge from 20:50 Saturday 4 to Monday 6 May 2013
- Engineering work between Bethnal Green and Chingford on Saturday 27 and Sunday 28 April 2013
- Early morning engineering work between Enfield Lock and Bishops Stortford until 07:20 on Sunday 28 April 2013
- Engineering work in the Cambridge and Ely areas from 20:00 on Saturday 27 and all day on Sunday 28 April 2013
- Engineering work between Westerfield and Felixstowe from 20:50 Saturday 27 and all day Sunday 28 April 2013
- Engineering work at Norwich station from 23:30 Saturday 27 until 07:00 Sunday 28 April 3013
- Engineering work between Shenfield and Wickford on Sunday 28 April 2013
- Engineering work between London Liverpool Street and Shenfield until 08:00 on Sunday 05 May 2013
- Engineering work between London Liverpool Street and Shenfield until 08:00 on Sunday 28 April 2013
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