Greater Anglia (LE)

14/08/2017 13:11:54
https://www.greateranglia.co.uk/

Information last updated 02 October 2017 14:19

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Friday 09:00 - 17:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Ipswich and Norwich on Monday 8, Tuesday 9 and Wednesday 10 January from 23:50
Amended 23:30 London Liverpool Street to Norwich service on Saturday 6 January
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 6 January
Amended Greater Anglia / Stansted Express services via Tottenham Hale on Saturday 6 and Sunday 7 January
Buses replace trains between Cheshunt and Hertford East / Harlow Town on Monday 1 January until 13:00
Buses replace trains between Ely and Peterborough on Sunday 31 December and Monday 1 January
Buses replace trains between Ely and Peterborough on Sunday 24 December
Major engineering work between London Liverpool Street and Shenfield / Ingatestone from Saturday 23 December to Monday 1 January
No overnight trains between London Liverpool Street and Cheshunt / Enfield Town via Seven Sisters from Monday 4 to Thursday 7 December
No trains between London Liverpool Street and Tottenham Hale / Enfield Town / Cheshunt / Chingford until 10:00 on Sunday 10 December
Buses replace trains between Peterborough and Ely on Sunday 10 December
Amended 07:36 Norwich to Great Yarmouth service on Sunday 3 December
Amended 07:25 Norwich to Lowestoft service on Sunday 3 December
Buses replace trains between Ipswich and Felixstowe on Sunday 3 December
Amended 23:30 London Liverpool Street to Norwich service on Saturday 2 December
Buses replace trains between Ipswich and Norwich on Sunday 3 December
Buses replace trains between Peterborough and Ely on Sunday 3 December
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 2 and Sunday 3 December
Amended 23:30 London Liverpool Street to Norwich service on Saturday 25 November
Buses replace trains between Ipswich and Felixstowe on Sunday 26 November
Amended 23:28 London Liverpool Street to Cambridge service from Monday 27 to Thursday 30 November
Amended 23:30 London Liverpool Street to Norwich service on Monday 27 November until Wednesday 29 November
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 25 and Sunday 26 November
No trains between London Liverpool Street and Cheshunt via Tottenham Hale between 23:15 and 05:00 each night from Monday 20 to Thursday 23 November
Buses replace trains between Audley End / Royston and Cambridge until 09:40 on Sunday 19 November
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 18 and Sunday 19 November
Amended service between Colchester / Billericay / Barking and London Liverpool Street on Saturday 18 and Sunday 19 November
CANCELLED - Engineering work between Shenfield and Wickford after 22:15 each night from Monday 13 to Thursday 16 November
No trains between Tottenham Hale and Cheshunt on Saturday 11 and Sunday 12 November
Buses replace trains between Shenfield and Wickford after 22:15 each night on Monday 6, Tuesday 7 and Thursday 9 November
Buses replace trains between Ipswich and Lowestoft on Sunday 5 November
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 4 and Sunday 5 November
Amended 00:18 and 00:50 London Liverpool Street to Colchester services on Tuesday 7, Wednesday 8 and Thursday 9 November
Amended service between Shenfield, Barking and London Liverpool Street on Saturday 4 and Sunday 5 November
Buses replace trains between Cambridge / Whittlesford Parkway and Stansted Airport until 13:20 on Sunday 29 October
No trains between Stratford and Tottenham Hale on Sunday 29 October
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale until 08:20 on Sunday 29 October
Buses replace trains between Southend Victoria and Hockley until 10:00 on Sunday 29 October
Amended Greater Anglia services from Monday 23 to Friday 27 October
Buses replace trains between Shenfield and Wickford after 22:15 each night from Monday 30 to Thursday 2 November
Buses replace trains between Beccles and Lowestoft on Saturday 28 and Sunday 29 October
Amended service between Shenfield, Barking and London Liverpool Street on Saturday 28 and Sunday 29 October
Buses replace trains between Cambridge and Stansted Airport on Saturday 21 and Sunday 22 October
No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 21 and Sunday 22 October
Buses replace trains between Beccles and Lowestoft on Saturday 21 and Sunday 22 October
Major improvement work in the Norwich area from Saturday 21 to Sunday 29 October
No trains between Ingatestone, Wickford, Shenfield, Barking and Stratford on Saturday 21 and Sunday 22 October
Buses replace trains between Shenfield and Wickford after 22:15 each night from Monday 16 to Thursday 19 October