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Abellio Greater Anglia (LE)
Information last updated 16 July 2014 16:23
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Greater Anglia - Customer Relations
Norwich Railway Station
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@abelliogreateranglia.co.uk.
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
-
- Phone
- 03456007245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@abelliogreateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
-
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- anc_AssistedWebAddress
- Email address
- assistedtravel@abelliogreateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 03456007245
- Address
-
- Group Travel
-
- Phone
- 03456007245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between Cambridge Heath and Cheshunt / Chingford each evening from 23:10 to 05:05, Monday 13 to Friday 17 October 2014
- Buses replace trains between Broxbourne and Audley End until 09:10 on Sunday 12 October 2014
- Amended service between Ely and Brandon on Saturday 4 and Sunday 5 October 2014
- Amended service between Cambridge / Ely and Dullingham on Saturday 4 and Sunday 5 October 2014
- Amended overnight Abellio Greater Anglia services from Tuesday 30 September to Thursday 2 October 2014
- Reduced service between London Liverpool Street and Shenfield / Southend Victoria on Saturday 27 September 2014
- Buses replace trains between Cambridge and Audley End / Royston on Saturday 27 and Sunday 28 September 2014
- No trains between Bethnal Green and Chingford / Enfield Town until 09:50 on Sunday 21 September 2014
- Buses replace trains between Norwich and Brundell until 0745 on Saturday 13 September 2014
- Buses replace trains between Hockley and Southend Victoria until 10:00 on Sunday 14 September 2014
- Diverted trains between Stratford and Tottenham Hale on Sunday 14 September 2014
- Buses replace trains between Diss and Norwich until 07:45 Sunday 14 September 2014
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 8 until Thursday 11 September 2014
- No overnight trains between Clapton / Stratford and Tottenham Hale until approximately 08:20 on Sunday 7 September 2014
- Buses replace trains between Ipswich and Norwich after 23:30 on Saturday 6 September 2014
- Amended service between Cambridge Heath and Cheshunt / Chingford each evening from 23:10 to 05:05, Monday 1 to Friday 5 September 2014
- No trains between Tottenham Hale and Hertford East / Bishops Stortford until 09:10 on Sunday 31 August 2014
- Amended 23:30 London Liverpool Street to Norwich on Sunday 31 August 2014
- Amended early morning and late night Abellio Greater Anglia services on Sunday 31 August 2014
- Buses replace trains between Colchester and Stowmarket, Ipswich and Manningtree / Stowmarket / Felixstowe / Woodbridge on Sunday 24 and Monday 25 August 2014
- Reduced Metro service from 20:00 Saturday 23 and all day on Monday 25 August 2014
- Amended 00:18, 00:46 London Liverpool Street to Colchester services from Tuesday 19 to Thursday 21 August 2014
- Buses replace trains between Cambridge and Audley End / Royston until approximately 08:30 on Sunday 17 August 2014
- Diverted trains between Stratford and Tottenham Hale on Sunday 10 August 2014
- Buses replace trains between Colchester and Stowmarket on Saturday 9 and Sunday 10 August 2014
- Amended Abellio Greater Anglia services from Monday 4 to Wednesday 6 August 2014
- No trains between Bethnal Green and Enfield Town / Chingford until 09:50 on Sunday 3 August 2014
- No trains via Tottenham Hale until 06:45 on Sunday 27 July 2014
- Amended service between Cambridge Heath and Cheshunt / Chingford each evening from 23:10 to 05:05, Monday 21 to Friday 25 July 2014
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