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- West Midlands Railway
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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Group
1 Ely Place
London
EC1N 6RY - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@greateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Friday 09:00 - 17:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night services between Cambridge / Stansted Airport and London Liverpool Street from Tuesday 14 and Thursday 16 August
- Amended service at Norwich until 07:45 on Sunday 12 August
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 13 to Wednesday 15 August
- Buses replace trains between Chelmsford and Ipswich on Sunday 12 August
- No trains between Tottenham Hale and Cheshunt on Saturday 11 and Sunday 12 August
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 6 to Thursday 9 August
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 6 to Wednesday 8 August
- Amended 23:30 London Liverpool Street to Norwich service from Monday 6 to Wednesday 8 August
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 4 and Sunday 5 August
- Buses replace trains between Ipswich and Halesworth on Saturday 4 and Sunday 5 August
- Amended late night / early morning services between Ipswich and Norwich / Cambridge on Saturday 4 and Sunday 5 August
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 30 July to Wednesday 1 August
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 23 to Wednesday 25 July
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 16 to Wednesday 18 July
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 9 to Wednesday 11 July
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 2 to Wednesday 4 July
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 25 to Wednesday 27 June
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 18 to Wednesday 20 June
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 11 until Wednesday 13 June
- Buses replace trains each night from 21:20 between Wickford and Southend Victoria from Monday 4 until Wednesday 6 June
- Amended late night / early morning services between Hackney Downs and Cheshunt from Monday 30 July to Friday 3 August
- Amended Greater Anglia service to / from London Liverpool Street via Stratford on Saturday 28 July
- Buses replace trains between Hockley and Southend Victoria until 10:00 on Sunday 29 July
- Buses replace trains between Seven Sisters and Cheshunt / Enfield Town on Saturday 28 and Sunday 29 July
- Buses replace trains between Cheshunt and Hertford East / Bishops Stortford until 09:00 on Sunday 22 July
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 21 and Sunday 22 July
- Buses replace late night / early morning trains between Witham and Colchester from Monday 16 to Thursday 19 July
- No trains between Tottenham Hale and Cheshunt on Saturday 14 and Sunday 15 July
- No trains between Stratford and Cheshunt via Tottenham Hale on Saturday 7 and Sunday 8 July
- Buses replace trains between Audley End / Stansted Airport and Cambridge until 09:40 on Sunday 8 July
- Amended late night services between Colchester and Clacton-on-Sea / Walton-on-the-Naze from Monday 2 to Wednesday 4 July
- Buses replace trains between Hackney Downs and Cheshunt via Seven Sisters after 22:45 from Monday 02 to Thursday 05 July
- Amended service to / from London Liverpool Street via Hackney Downs until approximately 09:50 on Sunday 1 July
- Amended early morning service between Norwich and Lowestoft / Great Yarmouth on Sunday 1 July
- Amended 23:30 London Liverpool Street to Norwich service on Saturday 30 June
- Amended 23:30 London Liverpool Street to Norwich service from Monday 25 to Wednesday 27 June
- Buses replace trains between Ipswich and Stowmarket / Bury St Edmunds from Saturday evening on 23 June until 12:55 on Sunday 24 June
- No trains between Hackney Downs / Lea Bridge and Cheshunt on Saturday 23 and Sunday 24 June
- Amended late night / early morning services between London Liverpool Street and Cheshunt via Seven Sisters from Tuesday 19 to Friday 22 June
- Buses replace trains between Colchester and Stowmarket on Sunday 10 June
- No trains between Hackney Downs and Cheshunt / Enfield Town via Seven Sisters on Saturday 9 and Sunday 10 June
- Buses replace trains between Ipswich and Woodbridge / Felixstowe from 18.50 on Saturday 9 and all day Sunday 10 June
- No service to or from London Liverpool Street via Stratford until 08:05 on Sunday 3 June
- Amended service between London Liverpool Street and Stansted Airport / Cambridge on Sunday 3 June
- Buses replace late night / early morning services between Witham and Colchester on Monday 4 and Tuesday 5 June
- Reduced service at Ipswich from 18:50 from Saturday 2 and all day Sunday 3 June
- Amended service to and from London Liverpool Street via Tottenham Hale on Sunday 27 May
- Buses replace trains between Stratford and Ingatestone / Billericay from Saturday 26 until Monday 28 May
- Amended weekend service between Ipswich and Felixstowe until Autumn 2019
- No late night trains between London Liverpool Street and Enfield Town / Cheshunt via Seven Sisters each night from Monday 21 to Thursday 24 May
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