Greater Anglia (LE)

22/01/2019 09:20:38
https://www.greateranglia.co.uk/

Information last updated 18 March 2019 22:29

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
assistedtravel@greateranglia.co.uk
Note

Opening hours

Monday to Sunday 08:00 - 20:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
No trains via Tottenham Hale on Sunday 26 and Monday 27 May
Buses replace trains between Ipswich and Norwich / Bury St Edmunds / Woodbridge from Saturday 25 to Monday 27 May
Amended trains between London Liverpool Street and Shenfield on Sunday 26 May
Buses replace trains between Wickford and Southend Victoria on Saturday 25 and Sunday 26 May
No evening / morning trains via Tottenham Hale from Monday 20 to Friday 24 May
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 19 May
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 18 and Sunday 19 May
No trains between Stratford and Tottenham Hale until 18:00 on Sunday 12 May
Buses replace trains between Peterborough / Norwich and Ely on Sunday 12 May
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 11 and Sunday 12 May
Amended 00:18 / 00:46 London Liverpool Street to Colchester from Tuesday 7 to Thursday 9 May
Buses replace trains between Shenfield and Southend Victoria / Southminster from Saturday 4 to Monday 6 May
Buses replace trains between Broxbourne / Audley End and Stansted Airport until 09:10 Sunday 5 May
Buses replace evening / morning trains between Shenfield and Wickford from Monday 25 to Thursday 28 March
Buses replace trains between Norwich and Great Yarmouth / Lowestoft from Saturday 23 to Friday 29 March
Amended evening service between Gidea Park and Shenfield from Monday 29 April to Thursday 2 May
Buses replace trains between Ipswich and Bury St Edmunds on Sunday 28 April
No late night / early morning trains via Seven Sisters from Monday 22 April to Friday 26 April
Amended evening service between Gidea Park and Shenfield from Monday 22 to Thursday 25 April
Amended midweek service between Shenfield and Wickford from 23:40 each night from Monday 1 until Thursday 4 April
No trains between London Liverpool Street and Hackney Downs until 09:50 on Sunday 21 April
Amended late night services in the Thorpe-le-Soken area on Saturday 20 April
No trains between Reedham and Great Yarmouth from Monday 18 March until February 2020
Buses replace trains between Norwich and Great Yarmouth / Lowestoft on Sunday 21 April
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 21 April
Buses replace trains between Shenfield and Southend Victoria / Southminster from Friday 19 until Monday 22 April
Amended midweek service between Shenfield and Wickford from 23:40 each night from Monday 15 until Thursday 18 April
Amended overnight midweek service between Bishops Stortford and Cambridge from Monday 15 until Thursday 18 April
Amended late night midweek service between Ipswich and Norwich from Monday 15 until Wednesday 17 April
No trains via Tottenham Hale until approximately 08:20 on Sunday 14 April
Amended evening service between Gidea Park and Shenfield from Monday 15 to Thursday 18 April
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Saturday 13 and Sunday 14 April
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 13 and Sunday 14 April
Major improvement work at Sheringham from Sunday 31 March to Sunday 5 May
Buses replace evening / morning trains between Shenfield and Wickford from Monday 8 to Thursday 11 April
No evening / morning trains via Tottenham Hale from Monday 8 to Friday 12 April
Amended evening service between Gidea Park and Shenfield from Monday 8 to Thursday 11 April
No trains to / from Lea Bridge on Sunday 7 April
Buses replace trains between Cheshunt and Bishops Stortford / Hertford East until 09:00 on Sunday 7 April
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 7 April
Buses replace trains between Norwich and Great Yarmouth / Lowestoft on Sunday 7 April
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 6 and Sunday 7 April
Buses replace trains between Harwich International and Harwich Town from Saturday 6 to Sunday 14 April
Buses replace trains between Peterborough and Ely on Sunday 14 April
Amended service between Seven Kings and Gidea Park from 21:25 each night from Monday 1 to Thursday 4 April
Buses replace trains between Audley End and Cambridge until 08:30 on Sunday 31 March
Buses replace trains between Norwich and Great Yarmouth / Lowestoft / Beccles on Saturday 30 and Sunday 31 March
No trains via Tottenham Hale on Saturday 30 and Sunday 31 March
No trains between London Liverpool Street and Shenfield / Southend Victoria on Saturday 30 and Sunday 31 March
Amended service between London Liverpool Street and Shenfield from 21:25 on Monday 25 and Tuesday 26 March
Buses replace early morning trains between Witham and Colchester from Tuesday 26 to Wednesday 27 March
No trains via Tottenham Hale on Saturday 23 and Sunday 24 March
Buses replace trains between Broxbourne and Bishops Stortford until 09:00 on Sunday 24 March
No trains between London Liverpool Street and Shenfield on Saturday 23 and Sunday 24 March
Amended weekend service between Ipswich and Felixstowe until Autumn 2019