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Abellio Greater Anglia (LE)
Information last updated 24 February 2014 15:30
- Managing Director
- Adam Golton (acting)
- Head Office
- Phone
- 0845 600 7245
- Fax
- 01603 675243
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 600 7245
- Fax
- 01603 675243
- Address
-
Abellio Greater Anglia - Customer Relations
Norwich Railway Station
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@abelliogreateranglia.co.uk.
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
-
- Phone
- 0845 600 7245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@abelliogreateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
-
- Phone
- 0800 028 28 78
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- anc_AssistedWebAddress
- Email address
- assistedtravel@abelliogreateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 0845 600 7245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No trains between Stratford and Tottenham Hale on Sunday 1 June 2014
- Amended service at Colchester on Saturday 31 May and Sunday 1 June 2014
- Buses replace trains between Marks Tey, Colchester, Manningtree and Ipswich until 08:30 and after 23:40 on Sunday 1 June 2014
- Amended service between London Liverpool Street and Stratford on Saturday 31 May and Sunday 1 June 2014
- Buses replace trains between Chelmsford and Colchester & Witham and Braintree until 08:25 on Sunday 25 May 2014
- Buses replace trains between Stansted Airport/Audley End/Royston and Cambridge until approximately 10:00 on Sunday 25 May 2014
- Amended service between London Liverpool Street and Shenfield on Sunday 25 and Monday 26 May 2014
- Amended service at Colchester due to platform closures from Saturday 24 to Monday 26 May 2014
- No trains between Stratford and Tottenham Hale from 07:30 until 20:00 on Sunday 18 May 2014
- Buses replace trains between Saxmundham and Lowestoft on Sunday 18 May 2014
- Amended service between Colchester and Harwich International / Ipswich on Saturday 17 and Sunday 18 May 2014
- Amended overnight service between Colchester and Clacton-on-Sea from Monday 12 to Wednesday 14 May 2014
- Amended 23:30 London Liverpool Street to Norwich service from Monday 5 to Wednesday 7 May 2014
- Amended services to / from London Liverpool Street via Hackney Downs until 10:00 on Sunday 11 May 2014
- Buses replace trains between Ipswich and Stowmarket / Felixstowe / Woodbridge on Sunday 11 May 2014
- No trains via Tottenham Hale until approximately 08:30 on Sunday 4 May 2014
- Buses replace trains between Edmonton Green and Enfield Town on Sunday 4 May 2014
- Amended service between Ipswich and Stowmarket on Sunday 4 and Monday 5 May 2014
- Amended service between Gidea Park and Shenfield on Saturday 12 April 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge on Sunday 4 and Monday 5 May 2014
- Amended service between London Liverpool Street and Shenfield on Sunday 4 and Monday 5 May 2014
- Amended service between Cambridge Heath and Cheshunt / Chingford from 23:10 to 05:05 each evening Monday 28 April to Friday 2 May 2014
- Buses replace trains between London Liverpool Street and Stansted Airport & Broxbourne and Audley End until 09:10 on Sunday 27 April 2014
- Amended service between Norwich and Lowestoft / Great Yarmouth / Sheringham on Saturday 26 and Sunday 27 April 2014
- Buses replace early morning trains between Colchester and Manningtree from Tuesday 15 to Thursday 17 April 2014
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze from Friday 18 to Monday 21 April 2014
- Buses replace trains between Thorpe-le-Soken and Clacton-on-Sea on Saturday 12 and Sunday 13 April 2014
- Buses replace trains between Hockley and Southend Victoria until 10:00 on Sunday 13 April 2014
- No trains between Stratford and Tottenham Hale from 07:30 to 20:30 on Sunday 6 April 2014
- Amended service between Hackney Downs and Cheshunt / Enfield Town after 23:25 each night from Monday 31 March to Thursday 3 April 2014
- Amended 23:30 London Liverpool Street to Norwich service from Monday 24 to Wednesday 26 March 2014
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 24 to Thursday 27 March 2014
- Buses replace trains between Walthamstow Central and Chingford until 09:50 on Sunday 30 March
- No trains between Hackney Downs and Enfield Town / Cheshunt via Seven Sisters until 09:50 on Sunday 30 March 2014
- Buses replace trains between Royston / Stansted Airport and Cambridge until 10:00 on Sunday 30 March 2014
- Buses replace trains between Clacton-on-Sea / Walton-on-the-Naze on Sunday 30 March 2014
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale from 00:30 until 07:30 on Sunday 23 March 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge on Sunday 23 March 2014
- No trains between Colchester and Stowmarket on Sunday 23 March 2014
- No trains between Thorpe-le-Soken and Clacton-on-Sea / Walton-on-the-Naze on Saturday 22 and Sunday 23 March 2014
- Buses replace trains between London Liverpool Street and Stansted Airport & Cheshunt and Bishops Stortford / Hertford East until 09:10 on Sunday 16 March 2014
- No trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze / Stowmarket on Sunday 16 March 2014
- No trains between Kennett and Cambridge on Sunday 16 March 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge on Sunday 16 March 2014
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