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Abellio Greater Anglia (LE)
Information last updated 23 September 2016 14:11
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Greater Anglia
1 Ely Place
London
EC1N 6RY - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Abellio Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@abelliogreateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
- Phone
- 03456007245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@abelliogreateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- assistedtravel@abelliogreateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between London Liverpool Street and Cheshunt each night from 23:10 on Monday 26 until Thursday 29 September
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 11 December
- Amended service between London Liverpool Street and Chelmsford / Wickford until 08:00 on Sunday 11 December
- Amended service between Tottenham Hale and Hertford East / Bishops Stortford on Saturday 10 and Sunday 11 December
- Amended early morning service between Stansted Airport and Cambridge on Sunday 4 December
- Amended late night London Liverpool Street to Colchester service from Monday 5 to Thursday 8 December
- No trains between Hackney Downs and Broxbourne via Tottenham Hale on Saturday 3 and Sunday 4 December
- Buses replace trains between London Liverpool Street and Stansted Airport on Saturday 26 and Sunday 27 November
- Amended late night service between Colchester and Clacton-on-Sea / Walton-on-the-Naze from Monday 21 to Wednesday 23 November
- No trains between Hackney Downs and Cheshunt via Tottenham Hale on Saturday 19 and Sunday 20 November
- Buses replace trains overnight between Norwich and Ipswich on Saturday 12 and Sunday 13 November
- No trains between Hackney Downs and Cheshunt via Tottenham Hale on Saturday 12 and Sunday 13 November
- No Greater Anglia trains between Hackney Downs and Cheshunt via Hackney Downs each night from Monday 7 to Thursday 10 November
- Buses replace trains between Ipswich and Felixstowe on Sunday 6 November
- No Abellio Greater Anglia service between London Liverpool Street and Witham / Billericay on Saturday 5 and Sunday 6 November
- No trains between Clapton / Stratford and Cheshunt on Saturday 5 November and on Sunday 6 November
- No trains between Stratford and Tottenham Hale until 20:00 on Sunday 30 October
- Buses replace trains between Ipswich and Felixstowe from 20:50 on Saturday 29 and all day Sunday 30 October
- Amended service to and from London Liverpool Street via Shenfield on Saturday 29 and Sunday 30 October
- Amended 00:18 and 00:46 London Liverpool Street to Colchester services from Monday 24 to Thursday 27 October
- Buses replace trains between Broxbourne and Audley End until 09:10 Sunday 23 October
- Buses replace trains between Ely and Peterborough / Cambridge on Sunday 23 October
- Buses replace trains between Ipswich and Felixstowe from 20:50 on Saturday 22 and all day Sunday 23 October
- Amended service to and from London Liverpool Street via Shenfield on Saturday 22 and Sunday 23 October
- Buses replace trains between Norwich / Oulton Broad North and Lowestoft until 12:20 on Sunday 16 October
- Buses replace trains between Ely and Peterborough / Cambridge on Sunday 16 October
- Buses replace trains between Ipswich and Felixstowe from 20:50 on Saturday 15 and all day Sunday 16 October
- Amended service to and from London Liverpool Street via Shenfield on Saturday 15 and Sunday 16 October
- No service from Bethnal Green / Hackney Downs to Cheshunt after 23:00 from Monday 10 to Thursday 13 October
- Amended service between London Liverpool Street and Cheshunt / Chingford / Stansted Airport until 10:15 on Sunday 9 October
- Buses replace trains between Cambridge and Ely on Sunday 9 October
- Buses replace trains between Norwich and Lowestoft on Sunday 9 October until 12:20
- Buses replace trains between Ipswich and Felixstowe from 20:50 on Saturday 8 and all day Sunday 9 October
- No Abellio Greater Anglia trains to or from London Liverpool Street from 12:00 on Saturday 8 October and all day Sunday 9 October
- Buses replace trains between Norwich and Great Yarmouth via Acle on Sunday 2 October until 10:40
- Buses replace trains between Ipswich and Cambridge / Ely on Sunday 2 October
- Buses replace trains between Norwich and Lowestoft on Sunday 2 October until 12:20
- Buses replace trains between Norwich and Ipswich until 08:00 on Sunday 2 October
- Amended Abellio Greater Anglia services from Monday 3 to Friday 7 October
- Amended service to and from London Liverpool Street via Hackney Downs on Sunday 2 October
- Amended service to and from London Liverpool Street via Shenfield on Saturday 1 and Sunday 2 October
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