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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Group
1 Ely Place
London
EC1N 6RY - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@greateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Friday 09:00 - 17:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Shenfield and Wickford after 22:15 each night from Monday 13 to Thursday 16 November
- No trains between Tottenham Hale and Cheshunt on Saturday 11 and Sunday 12 November
- Buses replace trains between Shenfield and Wickford after 22:15 each night on Monday 6, Tuesday 7 and Thursday 9 November
- Buses replace trains between Ipswich and Lowestoft on Sunday 5 November
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 4 and Sunday 5 November
- Amended 00:18 and 00:50 London Liverpool Street to Colchester services on Tuesday 7, Wednesday 8 and Thursday 9 November
- Amended service between Shenfield, Barking and London Liverpool Street on Saturday 4 and Sunday 5 November
- Buses replace trains between Cambridge / Whittlesford Parkway and Stansted Airport until 13:20 on Sunday 29 October
- No trains between Stratford and Tottenham Hale on Sunday 29 October
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale until 08:20 on Sunday 29 October
- Buses replace trains between Southend Victoria and Hockley until 10:00 on Sunday 29 October
- Amended Greater Anglia services from Monday 23 to Friday 27 October
- Buses replace trains between Shenfield and Wickford after 22:15 each night from Monday 30 to Thursday 2 November
- Buses replace trains between Beccles and Lowestoft on Saturday 28 and Sunday 29 October
- Amended service between Shenfield, Barking and London Liverpool Street on Saturday 28 and Sunday 29 October
- Buses replace trains between Cambridge and Stansted Airport on Saturday 21 and Sunday 22 October
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 21 and Sunday 22 October
- Buses replace trains between Beccles and Lowestoft on Saturday 21 and Sunday 22 October
- Major improvement work in the Norwich area from Saturday 21 to Sunday 29 October
- No trains between Ingatestone, Wickford, Shenfield, Barking and Stratford on Saturday 21 and Sunday 22 October
- Amended 23:30 London Liverpool Street to Norwich service from Monday 16 to Wednesday 18 October
- Buses replace trains between Shenfield and Wickford after 22:15 each night from Monday 16 to Thursday 19 October
- Buses replace trains between Colchester and Witham on Sunday 15 October
- Buses replace trains between Cambridge and Stansted Airport on Saturday 14 and Sunday 15 October
- Buses replace trains between Shenfield and Wickford from 22:15 each night from Monday 9 to Thursday 12 October
- Buses replace trains between Stansted Airport and Cambridge on Saturday 7 and Sunday 8 October
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 7 and Sunday 8 October
- Buses replace trains between Witham and Marks Tey / Colchester on Saturday 7 and Sunday 8 October
- Buses replace trains between Shenfield and Wickford on Saturday 7 and Sunday 8 October
- Buses replace trains between Stansted Airport and Cambridge on Saturday 30 September and Sunday 1 October
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 30 September and Sunday 1 October
- Buses replace trains between Witham and Marks Tey / Colchester on Saturday 30 September and Sunday 1 October
- Buses replace trains between Shenfield and Wickford on Saturday 30 September and Sunday 1 October
- Buses replace trains between Shenfield and Wickford from 22:15 each night from Monday 2 to Thursday 5 October
- Buses replace trains in the Ipswich area on Sunday 24 September
- Buses replace trains between Shenfield and Wickford from 22:15 each night from Monday 25 to Thursday 28 September
- Amended late night / early morning services between London Liverpool Street and Colchester from Tuesday 26 to Thursday 28 September
- Buses replace trains between Stansted Airport and Cambridge on Saturday 23 and Sunday 24 September
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 23 and Sunday 24 September
- Buses replace trains between Shenfield and Wickford on Saturday 23 and Sunday 24 September
- No trains at Ipswich on Sunday 17 September
- Buses replace trains between Shenfield and Wickford from 22:15 each night from Monday 18 to Thursday 21 September
- Buses replace trains between Stansted Airport and Cambridge on Saturday 16 and Sunday 17 September
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 16 and Sunday 17 September
- Amended service between London Liverpool Street and Shenfield on Saturday 16 September
- Buses replace trains between Shenfield and Wickford on Saturday 16 and Sunday 17 September
- No trains between Hackney Downs and Cheshunt via Seven Sisters each night 23:00 from Monday 11 to Thursday 14 September
- Buses replace trains each night from 22:15 between Shenfield and Wickford from Tuesday 12 to Thursday 14 September
- No trains at Ipswich on Sunday 10 September
- Buses replace trains between Shenfield and Wickford on Sunday 10 September
- Amended late night / early morning Greater Anglia services on Saturday 9 and Sunday 10 September
- No trains between Tottenham Hale and Cheshunt on Saturday 9 and Sunday 10 September
- Amended late night / early morning Greater Anglia services on Saturday 2 and Sunday 3 September
- Buses replace trains between Shenfield and Wickford on Sunday 3 September
- No trains between London Liverpool Street / Stratford and Cheshunt via Tottenham Hale on Saturday 2 and Sunday 3 September
- Amended overnight Greater Anglia trains from Monday 4 to Thursday 7 September
- Buses replace trains between Cambridge and Bury St Edmunds on Saturday 2 and Sunday 3 September
- Amended overnight Greater Anglia services each night from Tuesday 29 to Thursday 31 August
- No trains between Stratford and Tottenham Hale on Sunday 27 August
- No trains between Ingatestone, Billericay, Shenfield, Barking and London Liverpool Street on Sunday 27 and Monday 28 August
- Buses replace trains between Peterborough and March / Ely from Saturday 26 until Monday 28 August
- Buses replace trains between Shenfield and Wickford after 22:15 each night from Monday 21 to Thursday 24 August
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