Stations & on train
c2c- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Trains
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- London North Eastern Railway
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- Virgin Trains
- West Midlands Trains
- West Midlands Railway
- Stobart Rail
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Group
1 Ely Place
London
EC1N 6RY - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@greateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- assistedtravel@greateranglia.co.uk
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No trains via Tottenham Hale on Sunday 26 and Monday 27 May
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds / Woodbridge from Saturday 25 to Monday 27 May
- Amended trains between London Liverpool Street and Shenfield on Sunday 26 May
- Buses replace trains between Wickford and Southend Victoria on Saturday 25 and Sunday 26 May
- No evening / morning trains via Tottenham Hale from Monday 20 to Friday 24 May
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 19 May
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 18 and Sunday 19 May
- No trains between Stratford and Tottenham Hale until 18:00 on Sunday 12 May
- Buses replace trains between Peterborough / Norwich and Ely on Sunday 12 May
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 11 and Sunday 12 May
- Amended 00:18 / 00:46 London Liverpool Street to Colchester from Tuesday 7 to Thursday 9 May
- Buses replace trains between Shenfield and Southend Victoria / Southminster from Saturday 4 to Monday 6 May
- Buses replace trains between Broxbourne / Audley End and Stansted Airport until 09:10 Sunday 5 May
- Buses replace evening / morning trains between Shenfield and Wickford from Monday 25 to Thursday 28 March
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft from Saturday 23 to Friday 29 March
- Amended evening service between Gidea Park and Shenfield from Monday 29 April to Thursday 2 May
- Buses replace trains between Ipswich and Bury St Edmunds on Sunday 28 April
- No late night / early morning trains via Seven Sisters from Monday 22 April to Friday 26 April
- Amended evening service between Gidea Park and Shenfield from Monday 22 to Thursday 25 April
- Amended midweek service between Shenfield and Wickford from 23:40 each night from Monday 1 until Thursday 4 April
- No trains between London Liverpool Street and Hackney Downs until 09:50 on Sunday 21 April
- Amended late night services in the Thorpe-le-Soken area on Saturday 20 April
- No trains between Reedham and Great Yarmouth from Monday 18 March until February 2020
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft on Sunday 21 April
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 21 April
- Buses replace trains between Shenfield and Southend Victoria / Southminster from Friday 19 until Monday 22 April
- Amended midweek service between Shenfield and Wickford from 23:40 each night from Monday 15 until Thursday 18 April
- Amended overnight midweek service between Bishops Stortford and Cambridge from Monday 15 until Thursday 18 April
- Amended late night midweek service between Ipswich and Norwich from Monday 15 until Wednesday 17 April
- No trains via Tottenham Hale until approximately 08:20 on Sunday 14 April
- Amended evening service between Gidea Park and Shenfield from Monday 15 to Thursday 18 April
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Saturday 13 and Sunday 14 April
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 13 and Sunday 14 April
- Major improvement work at Sheringham from Sunday 31 March to Sunday 5 May
- Buses replace evening / morning trains between Shenfield and Wickford from Monday 8 to Thursday 11 April
- No evening / morning trains via Tottenham Hale from Monday 8 to Friday 12 April
- Amended evening service between Gidea Park and Shenfield from Monday 8 to Thursday 11 April
- No trains to / from Lea Bridge on Sunday 7 April
- Buses replace trains between Cheshunt and Bishops Stortford / Hertford East until 09:00 on Sunday 7 April
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 7 April
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft on Sunday 7 April
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 6 and Sunday 7 April
- Buses replace trains between Harwich International and Harwich Town from Saturday 6 to Sunday 14 April
- Buses replace trains between Peterborough and Ely on Sunday 14 April
- Amended service between Seven Kings and Gidea Park from 21:25 each night from Monday 1 to Thursday 4 April
- Buses replace trains between Audley End and Cambridge until 08:30 on Sunday 31 March
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft / Beccles on Saturday 30 and Sunday 31 March
- No trains via Tottenham Hale on Saturday 30 and Sunday 31 March
- No trains between London Liverpool Street and Shenfield / Southend Victoria on Saturday 30 and Sunday 31 March
- Amended service between London Liverpool Street and Shenfield from 21:25 on Monday 25 and Tuesday 26 March
- Buses replace early morning trains between Witham and Colchester from Tuesday 26 to Wednesday 27 March
- No trains via Tottenham Hale on Saturday 23 and Sunday 24 March
- Buses replace trains between Broxbourne and Bishops Stortford until 09:00 on Sunday 24 March
- No trains between London Liverpool Street and Shenfield on Saturday 23 and Sunday 24 March
- Amended weekend service between Ipswich and Felixstowe until Autumn 2019
You are here:
- Home
- Stations & on train
- Train Operating Companies
- Greater Anglia
