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- Managing Director
- Ruud Haket
- Head Office
- Phone
- 0845 600 7245
- Fax
- 01603 675243
- Textphone number
- 0845 606 7245 (For customers with hearing impairments)
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 600 7245
- Fax
- 01603 675243
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk.
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
-
- Phone
- 0845 600 7245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, through our Contact Centre team, and through our lost property contact form at the above web address
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Assisted Travel
-
- Phone
- 0800 028 28 78
- Textphone number
- 0845 606 7245 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- anc_AssistedWebAddress
- Email address
- assistedtravel@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 0845 600 7245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended London Midland services from Monday 3 to Thursday 6 March 2014
- Buses replace trains between Norwich and Diss on Saturday 1 and between Norwich and Diss / Wymondham on Sunday 2 March 2014
- Amended service between Clapton / Stratford and Tottenham Hale until approximately 08:30 on Sunday 23 February 2014
- Buses replace trains between Ingatestone / Chelmsford and Manningtree / Ipswich / Colchester Town on Sunday 23 February 2014
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze after 23:30 from Monday 17 to Wednesday 19 February 2014
- Buses replace trains between Reedham and Great Yarmouth from Monday 17 to Thursday 20 February 2014
- Buses replace trains between Diss and Norwich on Sunday 16 February 2014
- Buses replace trains between Witham and Colchester 0n Sunday 16 February 2014
- Amended services to from London Liverpool Street on Saturday 15 and Sunday 16 February 2014
- Amended services to from London Liverpool Street via Hackney Downs on Sunday 9 February 2014
- Buses replace trains between Audley End / Stansted Airport and Cambridge on Sunday 9 February 2014
- No trains between Hackney Downs and Seven Sisters and between Stratford and Tottenham Hale on Sunday 2 February 2014
- No trains between Hackney Downs and Chingford / Cheshunt via Tottenham Hale from Monday 3 to Thursday 6 February 2014
- No trains between Ely and Cambridge on Sunday 2 Februaty 2014
- No trains between Norwich and Brundall / Cromer on Sunday 2 February 2014
- No trains between Bethnal Green and Seven Sisters/ Walthamstow Central / Tottenham Hale on Saturday 1 February 2014
- Buses replace trains between Broxbourne and Bishops Stortford from 01:05 on Sunday 26 January 2014
- Amended service between Norwich and Sheringham / Great Yarmouth / Lowestoft on Sunday 26 January 2014
- Buses replace trains between Peterborough and Ely on Sunday 26 January 2014
- No trains between Stratford and Tottenham Hale on Saturday 25 and Sunday 26 January 2014
- Buses replace trains between Peterborough and Ely on Sunday 19 January 2014
- No trains between Stratford and Tottenham Hale on Saturday 18 and all day on Sunday 19 January 2014
- Buses replace trains between Broxbourne and Bishops Stortford from 14:00 on Saturday 18 and all day on Sunday 19 January 2014
- Stratford trains diverted via Hackney Downs from 07:30 until 20:00 on Sunday 12 January 2014
- Buses replace trains Chingford and Hertford East / Bishops Stortford on Saturday 11 and Sunday 12 January 2014
- Buses replace trains between Wickford and Southend Victoria on Sunday 12 January 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge from 20:50 on Saturday 11 and all day Sunday 12 January 2014
- Trains diverted via Seven Sisters until 08:30 on Sunday 5 January 2014
- Buses replace trains between London Liverpool Street and Enfield Town each night from Monday 6 to Friday 10 January 2014
- Amended service in the Peterborough area from 19:55 on Saturday 4 until 15:55 on Sunday 5 January 2014
- Amended service between Tottenham Hale / Southbury and Hertford East / Bishops Stortford on Saturday 4 and Sunday 5 January 2014
- Buses replace trains between Norwich and Brundall until 08:00 on Sunday 5 January 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge from 20:50 on Saturday 4 and all day on Sunday 5 January 2014
- Buses replace trains between Stowmarket and Norwich after 00:15 on Sunday 5 January 2014
- Amended overnight Greater Anglia services from Monday 30 December 2013 to Thursday 2 January 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge on Wednesday 1 January 2014
- Buses replace trains between Peterborough and Ely on Sunday 29 December 2013
- Buses replace trains between Stowmarket and Norwich after 00:15 on Sunday 29 December 2013
- Buses replace trains between Manningtree, Ipswich and Stowmarket from 21:00 on Sunday 29 December 2013
- No trains between London Liverpool Street and Stamford Hill / Tottenham Hale / Walthamstow Central on Saturday 28 and Sunday 29 December 2013
- Amended service in the Peterborough area on Friday 27 December 2013
- Buses replace trains between Ipswich and Felixstowe / Woodbridge from 19:00 Tuesday 24 to Sunday 29 December 2013
- No trains between Hackney Downs and Chingford / Cheshunt (via Tottenham Hale) from 23:10 Monday 23 December 2013
- Buses replace trains between Ipswich and Felixstowe from 20:50 on Saturday 21 and all day on Sunday 22 December 2013
- Buses replace trains between Cheshunt and Bishops Stortford / Hertford East until 09:10 on Sunday 22 December 2013
- Buses replace trains between Colchester and Stowmarket early morning and late evening on Sunday 22 December 2013
- Buses replace trains between Marks Tey and Ipswich early morning and late evening on Sunday 15 December 2013
- Buses replace trains between Waltham Cross and Broxbourne until 10:55 on Sunday 15 December 2013
- Buses replace trains between Ipswich and Felixstowe from 20:50 on Saturday 14 and all day Sunday 15 December 2013
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