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Abellio Greater Anglia (LE)
Information last updated 01 April 2014 11:43
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 0845 600 7245
- Fax
- 01603 675243
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 600 7245
- Fax
- 01603 675243
- Address
-
Abellio Greater Anglia - Customer Relations
Norwich Railway Station
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@abelliogreateranglia.co.uk.
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
-
- Phone
- 0845 600 7245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@abelliogreateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
-
- Phone
- 0800 028 28 78
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- anc_AssistedWebAddress
- Email address
- assistedtravel@abelliogreateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 0845 600 7245
- Address
-
Abellio Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@abelliogreateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Southeastern services from Monday 14 to Friday 18 July 2014
- Buses replace trains between Dumfries and Carlisle on Saturday 19 and Sunday 20 July 2014
- Buses replace trains between Marks Tey and Colchester until 10:15 on Sunday 27 April 2014
- Amended overnight Abellio Greater Anglia services from Tuesday 8 to Thursday 10 July 2014
- Buses replace trains between Hockley and Southend Victoria until 10:00 on Sunday 6 July 2014
- Amended service at Colchester due to platform closures on Sunday 6 July 2014
- Amended Stratford to Cambridge service on Sunday 6 July 2014
- Diverted trains between Tottenham Hale and Stratford on Sunday 29 June 2014
- Buses replace trains between Ely and Peterborough / Downham Market / Brandon until 13:45 on Sunday 29 June 2014
- No trains to / from Norwich until 08:00 0n Sunday 22 June 2014
- No trains between Bethnal Green and Enfield Town / Chingford until 07:25 on Sunday 22 June 2014
- Amended service at Colchester on Sunday 22 June 2014
- No trains between Clapton / Stratford and Cheshunt from 00:30 to 08:30 on Sunday 15 June 2014
- Buses replace trains between Ipswich and Norwich until 08:00 on Sunday 15 June 2014
- Amended service at Colchester due to platform closures on Sunday 15 June 2014
- Amended service between Cambridge Heath and Cheshunt / Chingford each evening from 23:10 to 05:05, Monday 9 to Friday 12 June 2014
- Buses replace trains between Colchester, Manningtree, Ipswich and Norwich after 23:50 on Sunday 8 June 2014
- Diverted trains between Tottenham Hale and Stratford until 13:00 on Sunday 8 June 2014
- Buses replace trains between Cheshunt and Hertford East / Bishops Stortford until 07:20 Sunday 8 June 2014
- Amended 23:15 London Kings Cross to Kings Lynn on Sunday 8 June 2014
- Buses replace trains between Colchester and Stowmarket until 08:40 on Sunday 8 June 2014
- Amended service at Colchester on Sunday 8 June 2014
- No trains between Stratford and Tottenham Hale on Sunday 1 June 2014
- Amended service at Colchester on Saturday 31 May and Sunday 1 June 2014
- Buses replace trains between Marks Tey, Colchester, Manningtree and Ipswich until 08:30 and after 23:40 on Sunday 1 June 2014
- Amended service between London Liverpool Street and Stratford on Saturday 31 May and Sunday 1 June 2014
- Buses replace trains between Chelmsford and Colchester & Witham and Braintree until 08:25 on Sunday 25 May 2014
- Buses replace trains between Stansted Airport/Audley End/Royston and Cambridge until approximately 10:00 on Sunday 25 May 2014
- Amended service between London Liverpool Street and Shenfield on Sunday 25 and Monday 26 May 2014
- Amended service at Colchester due to platform closures from Saturday 24 to Monday 26 May 2014
- No trains between Stratford and Tottenham Hale from 07:30 until 20:00 on Sunday 18 May 2014
- Buses replace trains between Saxmundham and Lowestoft on Sunday 18 May 2014
- Amended service between Colchester and Harwich International / Ipswich on Saturday 17 and Sunday 18 May 2014
- Amended overnight service between Colchester and Clacton-on-Sea from Monday 12 to Wednesday 14 May 2014
- Amended 23:30 London Liverpool Street to Norwich service from Monday 5 to Wednesday 7 May 2014
- Amended services to / from London Liverpool Street via Hackney Downs until 10:00 on Sunday 11 May 2014
- Buses replace trains between Ipswich and Stowmarket / Felixstowe / Woodbridge on Sunday 11 May 2014
- No trains via Tottenham Hale until approximately 08:30 on Sunday 4 May 2014
- Buses replace trains between Edmonton Green and Enfield Town on Sunday 4 May 2014
- Amended service between Ipswich and Stowmarket on Sunday 4 and Monday 5 May 2014
- Buses replace trains between Ipswich and Felixstowe / Woodbridge on Sunday 4 and Monday 5 May 2014
- Amended service between London Liverpool Street and Shenfield on Sunday 4 and Monday 5 May 2014
- Amended service between Cambridge Heath and Cheshunt / Chingford each evening from 23:10 to 05:05, Monday 28 April to Friday 2 May 2014
- Buses replace trains between London Liverpool Street and Stansted Airport & Broxbourne and Audley End until 09:10 on Sunday 27 April 2014
- Amended service between Norwich and Lowestoft / Great Yarmouth / Sheringham on Saturday 26 and Sunday 27 April 2014
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