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- West Midlands Railway
- Stobart Rail
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Group
1 Ely Place
London
EC1N 6RY - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@greateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- assistedtravel@greateranglia.co.uk
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night service between London Liverpool Street and Shenfield from 21:25 each night Monday 21 until Friday 26 January
- Amended service between Seven Kings and Gidea Park from 21:25 each night from Monday 1 to Thursday 4 April
- Buses replace trains between Audley End and Cambridge until 08:30 on Sunday 31 March
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft / Beccles on Saturday 30 and Sunday 31 March
- No trains via Tottenham Hale on Saturday 30 and Sunday 31 March
- No trains between London Liverpool Street and Shenfield / Southend Victoria on Saturday 30 and Sunday 31 March
- Amended service between London Liverpool Street and Shenfield from 21:25 on Monday 25 and Tuesday 26 March
- Buses replace late night trains between Witham and Colchester from Monday 25 to Wednesday 27 March
- Buses replace trains between Peterborough and March on Sunday 24 March
- No trains between Reedham and Great Yarmouth on Saturday 23 and Sunday 24 March
- No trains via Tottenham Hale on Saturday 23 and Sunday 24 March
- Buses replace trains between Broxbourne and Bishops Stortford until 09:00 on Sunday 24 March
- Amended service to and from London Liverpool Street via Stratford from 21:25 each night on Wednesday 20 and Thursday 21 March
- No trains between Stratford and Tottenham Hale on Sunday 17 March
- Buses replace trains between Broxbourne and Bishops Stortford until 09:00 on Sunday 17 March
- Amended late night service at Walton-on-the-Naze and Clacton-on-Sea from Monday 11 until Wednesday 13 March
- Amended service to and from London Liverpool Street via Stratford from 21:25 each night Monday 11 until Thursday 14 March
- Amended service via Seven Sisters each night from 23:35 on Monday 11 until Thursday 14 March
- Amended late night services in the Thorpe-le-Soken area on Saturday 9 March
- No trains via Tottenham Hale on Saturday 9 and Sunday 10 March
- No trains between London Liverpool Street and Shenfield on Saturday 23 and Sunday 24 March
- No trains between London Liverpool Street and Shenfield on Saturday 16 and Sunday 17 March
- No trains between London Liverpool Street and Shenfield on Saturday 9 and Sunday 10 March
- Buses replace trains between Stansted Airport and Cambridge / London Liverpool Street until 09:00 on Saturday 9 March
- Retimed late night service between London Liverpool Street and Shenfield from Monday 4 until Thursday 7 March
- Amended 23:30 London Liverpool Street to Norwich service on Monday 4, Tuesday 5 and Wednesday 6 March
- Amended service between London Liverpool Street and Bishops Stortford / Hertford East until approximately 09:50 on Sunday 3 March
- Amended service to and from London Liverpool Street via Shenfield on Saturday 2 and Sunday 3 March
- Amended service between Seven Kings and Gidea Park from 21:25 each night from Monday 18 to Friday 22 February
- No trains between Stratford and Tottenham Hale on Sunday 17 February
- Buses replace trains between Cheshunt and Bishops Stortford / Hertford East until 12:25 on Sunday 17 February
- Buses replace trains between Norwich and Sheringham / Great Yarmouth / Lowestoft on Saturday 16 and Sunday 17 February
- Buses replace trains between Colchester and Ipswich from 11:30 Saturday 16 and all day Sunday 17 February
- No late night / early morning trains via Tottenham Hale from Monday 25 February to Friday 1 March
- Amended evening train services in the Romford area from Monday 25 to Thursday 28 February
- Buses replace trains between Broxbourne and Bishops Stortford until 12:25 on Sunday 24 February
- No trains via Tottenham Hale on Saturday 23 and Sunday 24 February
- No trains between London Liverpool Street and Wickford / Southend Victoria / Southminster on Saturday 23 and Sunday 24 February
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 16 and Sunday 17 February
- Buses replace trains between Peterborough and Ely on Sunday 3 March
- Buses replace trains between Peterborough and Ely on Sunday 24 February
- No trains between London Liverpool Street and Ingatestone / Southend Victoria / Southminster on Saturday 2 and Sunday 3 February
- Buses replace trains between Peterborough and Ely on Saturday 16 and Sunday 17 February
- Amended late night service between Stratford and Shenfield from Monday 11 to Friday 15 February
- Buses replace trains between Bishops Stortford and Broxbourne until 12:25 on Sunday 10 February
- Amended service between Southend Victoria / Southminster and Shenfield on Saturday 9 and Sunday 10 February
- Buses replace trains between London Liverpool Street and Romford on Saturday 9 and Sunday 10 February
- Buses replace trains between Bishops Stortford / Hertford East and Cheshunt until 12:25 on Sunday 3 February
- Amended late night service between Stratford and Shenfield from Monday 4 to Friday 8 February
- Buses replace trains between Peterborough and March on Sunday 3 February
- Amended services to / from Peterborough on Sunday 10 February
- Amended service between Ingatestone and London Liverpool Street on Sunday 27 January
- Amended late night service between London Liverpool Street and Shenfield from 21:25 each night Monday 28 until Thursday 31 January
- Amended late night service via Tottenham Hale from Monday 28 until Thursday 31 January
- No trains between Reedham and Great Yarmouth from Saturday 5 January until Sunday 17 March
- Amended late night / early morning service at Clacton-on-Sea and Walton-on-the-Naze on Saturday 26 and Sunday 27 January
- No trains between Tottenham Hale and Cheshunt on Saturday 26 and Sunday 27 January
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 26 and Sunday 27 January
- Amended overnight / early morning Greater Anglia trains from Monday 21 to Thursday 24 January
- Amended overnight / early morning trains between Ipswich and Norwich on Saturday 19 and Sunday 20 January
- No trains between Hackney Downs and Hertford East / Bishops Stortford via Tottenham Hale on Saturday 19 and Sunday 20 January
- Buses replace trains between Peterborough and March / Ely on Saturday 26 and Sunday 27 January
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 20 January
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 19 and Sunday 20 January
- Amended weekend service between Ipswich and Felixstowe until Autumn 2019
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