Stations & on train
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Support & information
- Customer services
- -
- Primary Phone
- 0151 702 2071
- 0151 702 2704
- Fax
- 0151 702 3074
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Web address
- Merseyrail - Customer Services
- Email address
- comment@merseyrail.org
- Note
-
Opening hours
Monday to Friday - 08:00 - 16:00
- Lost Property
-
- Phone
- 0151 702 2951
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 08:00 - 13:15 and 15:00 - 18:00
- Assisted Travel
-
- Phone
- 0151 702 2071
- 0151 702 2704
- Fax
- 0151 702 2413
- Textphone number
- 0151 702 2071 (For customers with hearing impairments)
- Address
-
The Customer Relations Office
9th Floor
Rail House
L1 1JF - Note
-
Use the alternative telephone number for out of hours (Textphone facility available)
Opening hours
Monday to Friday - 09:00 - 17:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 0151 702 2071
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase
On-board facilities
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013
- Engineering work at James Street from Monday 15 July to Sunday 11 August 2013
- Engineering work between Birkenhead North / Birkenhead Central and Liverpool Central on Saturday 13 and Sunday 14 July 2013
- Engineering work at Liverpool Lime Street from Sunday 21 April until Wednesday 21 August 2013
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