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- Managing Director
- Maarten Spaargaren.
- Head Office
- Phone
- -
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Email address
- comment@merseyrail.org
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 01515551111
- Fax
- 0151 702 3074
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Web address
- Merseyrail - Customer Services
- Email address
- comment@merseyrail.org
- Note
-
Opening hours
Monday to Friday - 08:00 - 16:00
- Lost Property
-
- Phone
- 0151 702 2951
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 08:00 - 13:15 and 15:00 - 18:00
- Assisted Travel
-
- Phone
- 01515551111
- Fax
- 0151 702 2413
- Textphone number
- 0151 702 2071 (For customers with hearing impairments)
- Address
-
The Customer Relations Office
9th Floor
Rail House
L1 1JF - Note
-
Use the alternative telephone number for out of hours (Textphone facility available)
Opening hours
Monday to Friday - 09:00 - 17:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 01515551111
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between Chester/Ellesmere Port and Liverpool Central on Sunday 8 March
- Amended service between New Brighton and Liverpool Central on Sunday 8 March
- Amended service between West Kirby and Liverpool Central from Saturday 7 to Friday 13 March
- Buses replace trains between Hunts Cross / Liverpool Central and Sandhills on Saturday 16 and Sunday 17 May
- Buses replace trains between Hunts Cross / Liverpool Central and Sandhills on Saturday 9 and Sunday 10 May
- Buses replace trains between Rock Ferry and Chester / Ellesmere Port on Sunday 22 March 2015
- Buses replace trains between Sandhills and Southport on Sunday 1 March 2015
- No trains calling at Hamilton Square until Friday 27 March 2015
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