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Company Information: Merseyrail (ME)
Last changed: 16:21 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Merseyrail |
| Managing Director | Bart Schmeink |
| Company Website | http://www.merseyrail.org |
| Head Office - Postal Address |
Rail House Lord Nelson Street Liverpool L1 1JF |
| Head Office - Primary Phone Number | 0151 702 2534 |
| Head Office - Fax | 0151 702 3074 |
| Head Office - Web Address | http://www.merseyrail.org |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 09:00-17:00 |
| Customer Services - Primary Phone Number | 0151 702 2071 |
| Customer Services - Fax Number | 0151 702 3074 |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0151 702 2951 |
| Assisted Travel | Monday-Friday 09:00-17:00 |
| Assisted Travel - Primary Phone Number | 0151 702 2071 |
| Assisted Travel - Alternate Phone Number | 0151 702 2704 |
| Assisted Travel - Fax Number | 0151 702 2413 |
| Assisted Travel - Primary Textphone Number | 0151 702 2071 |
| Assisted Travel - Address | The Customer Relations Office 5th Floor Rail House Lord Nelson Street Liverpool L1 1JF |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note |
No telesales facility. |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0151 702 2071 |
| Group Travel - Note |
Groups of 10 or more |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Tickets may be booked in advance and seats reserved from most Merseyrail stations for rail services in England, Scotland and Wales. |
| Penalty Fares Note |
A penalty fare of £20 is in operation. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Accompanied cycles are carried free of charge. Subject to space. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Rock Ferry, Chester and Ellesmere Port Sunday 1 June 2008.
- Engineering work between Rice Lane and Kirkby until 12:30 on Sunday 18 May 2008
- Engineering work between Rice Lane and Kirkby until 12:30 on Sunday 11 May 2008
- Engineering work between Birkenhead North and West Kirby until 19:30 on Sunday 11 May 2008
- Sandhills station closed for refurbishment from Saturday 17 November 2007 until Saturday 6 July 2008
