Train operators
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- London Midland
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- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
- Company name
- Southern
- Managing director
- Chris Burchell
- Head office
-
Go Ahead House
26-28 Addiscombe Road
Croydon
CR9 5GA08451 27 29 20
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Sunday 06:00-00:00
- Primary phone
- 08451 272920
- Fax
- 08451 272930
- Minicom / Textphone
- 08451 272940 (For customers with hearing impairments)
- Address
-
Customer Services Team
PO Box 3021
Bristol
BS2 2BS - Web
- www.southernrailway.com
- comments@southernrailway.com
- Note
-
Customer Services can be contacted on:
Telephone: 08451 27 29 20
Fax: 08451 27 29 30
Minicom/textphone: 08451 27 29 40
Email: comments@southernrailway.com
Post: Customer Services, PO Box 3021, Bristol, BS2 2BS
Website: www.southernrailway.com
Customers wishing to make any payment by cheque should make them payable to Southern.
Closed Christmas Day.
- Lost property
- Monday-Sunday 06:00-00:00
- Primary phone
- 08451 272920
- Note
-
Please contact Customer Services on 08451 27 29 20 (calls may be recorded).
Closed Christmas Day.
- Assisted travel
- Monday-Sunday 06:00-00:00
- Primary phone
- 0800 138 1016
- Fax
- 0800 138 1017
- Minicom / Textphone
- 0800 138 1018 (For customers with hearing impairments)
- Address
-
Customer Services Team
PO Box 3021
Bristol
BS2 2BS - Web
- www.southernrailway.com/your-journey/access...
- myjourney@southernrailway.com
- Note
-
If you have a disability and/or an additional access need you can call Assisted Travel on 0800 138 1016 for help and advice with regard to access to facilities and services, travel plans and assistance at stations and onto trains. (calls may be recorded).
Fax: 0800 138 1017
Ticketing & fares
- Telesales
- No
- Note
-
- Group travel
- Monday-Sunday 06:00-00:00
- Primary phone
- 08451 272920
- Fax
- 08451 272930
- Minicom / Textphone
- 08451 272940 (For customers with hearing impairments)
- Web
- www.southernrailway.com/customerservices
- Note
-
For bookings of 10 or more. Tickets must be booked at least 10 days in advance.
Telephone: 08451 27 29 20
Fax: 08451 27 29 30
Minicom/Textphone: 08451 27 29 40
Website: www.southernrailway.com
Closed Christmas Day
- Business travel
- Yes
- Note
-
Visit www.smartrailwaytravel.com for more details
- Seat reservations
- No
- Note
-
It is not necessary to pre-book on Southern services.
- Penalty fares note
-
Customers should enquire at local stations for details of the penalty fares in operation.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
Carried free of charge subject to space. Not carried on trains timed to arrive in London and Brighton between 07.00-09.59 or departing London and Brighton between 16.00-18.59 Monday-Friday
Cycle reservations are not available.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between South Bermondsey and Tulse Hill / Denmark Hill on Sunday 15 April 2012
- Overnight engineering work affecting Southern from Monday 16 until Friday 20 April 2012
- Early morning engineering work between Ford and Chichester from 00:35 until 05:50 on Sunday 15 April 2012
- Engineering work between Purley and Tattenham Corner / Caterham on Sunday 15 April 2012
- Engineering work between London Victoria / London Waterloo and Clapham Junction on Sunday 15 April 2012
- Engineering work at East Croydon station on Sunday 15 April 2012
- Engineering work between London Euston and Rugby on Sunday 8 and Monday 9 April 2012
- Engineering work between Angmering and Hove on Sunday 1 April 2012
- Engineering work between South Croydon and Oxted on Sunday 1 April 2012
- Engineering work between London Victoria and Balham on Sunday 1 April 2012
- Engineering work between South Bermondsey and Tulse Hill / Battersea Park on Sunday 1 April 2012
- Engineering work at East Croydon station on Saturday 31 March and Sunday 1 April 2012
- Engineering work affecting Gatwick Express and Southern from Monday 26 until Friday 30 March 2012
- Engineering work between Gatwick Airport and Horsham from 00:20 Sunday 25 until 04:00 Monday 26 March 2012
- Engineering work between South Croydon and Hurst Green from 00:55 Sunday 25 until 04:00 Monday 26 March 2012
- Engineering work between Wandsworth Road / Denmark Hill and Shortlands from Sunday 25 until 03:10 Monday 26 March 2012
- Engineering work between Brighton and Haywards Heath / Eastbourne from 02:20 Sunday 25 until 04:00 Monday 26 March 2012
- Engineering work between New Cross Gate and Norwood Junction on Sunday 25 March 2012
- Overnight engineering work between Hove and Angmering from Tuesday 20 to Friday 23 March 2012
- Overnight engineering work at East Croydon from Monday 19 to Thursday 22 March 2012
- Engineering work between Hurst Green and Oxted on Sunday 18 March 2012
- Engineering work between South Bermondsey and Denmark Hill / Tulse Hill on Sunday 18 March 2012
- Engineering work between Balham and East Croydon on Sunday 18 March 2012
- Engineering work between Pulborough and Arundel on Sunday 18 March 2012
- Engineering work between Lewes and Eastbourne / Seaford on Sunday 18 March 2012
- Overnight engineering work between Haywards Heath and Brighton from Tuesday 13 to Friday 16 March 2012
- Engineering work at East Croydon after 21:30 until 05:30 each night from Monday 12 to Thursday 15 March 2012
- Engineering work between Peckham Rye and Battersea Park on Sunday 11 March 2012
- Engineering work between New Cross Gate and Norwood Junction on Sunday 11 March 2012
- Engineering work between Brighton and Lewes on Sunday 11 March 2012
- Engineering work between Barnham and West Worthing on Saturday 10 and Sunday 11 March 2012
- Overnight engineering work between Brighton and Lancing from Tuesday 6 March to Friday 9 March 2012
- Engineering work between Battersea Park and Streatham Common / Streatham Hill on Sunday 4 March 2012
- Engineering work at East Croydon on Sunday 4 March 2012
- Engineering work between Ashurst and Uckfield from 08:00 to 19:00 on Sunday 4 March 2012
- Overnight engineering work between Haywards Heath and Brighton until 05:45 on Sunday 4 March 2012
- Engineering work between Purley and Reigate / Earlswood / Tonbridge from 23:30 Saturday 3 and all day Sunday 4 March 2012
- Engineering work between Ford and Chichester on Saturday 3 and Sunday 4 March 2012
- Overnight engineering work between Lewes and Glynde from Tuesday 28 March to Friday 2 March 2012
- Engineering work between London Victoria and Clapham Junction on Sunday 26 February 2012
- Engineering work between Pulborough and Arundel on from 16:10 on Saturday and all day Sunday 26 February 2012
- Engineering work between South Croydon and Tattenham Corner / Caterham / Coulsdon South on Sunday 26 February 2012
- Engineering work between Norwood Junction and Sutton on Sunday 26 February 2012
- Overnight engineering work affecting Southern services from Monday 20 to Friday 24 February 2012
- Engineering work between Barnham and Angmering on Sunday 19 February 2012
- Engineering work between Edenbridge and Tonbridge on Sunday 19 February 2012
- Engineering work between Streatham Hill and Norwood Junction / Birkbeck / New Cross Gate on Sunday 19 February 2012
- Engineering work between Shepherds Bush and Watford Junction until 22:00 on Sunday 19 February 2012
- Overnight engineering work between East Croydon and Purley from 23:00 Saturday 18 until 05:00 Sunday 19 February 2012
- Engineering work between Hurst Green and Uckfield on Saturday 18 and Sunday 19 February 2012
- Late night engineering work between Hurst Green and Uckfield from Monday 13 until Thursday 16 February 2012
- Engineering work between Leatherhead and Dorking on Sunday 12 February 2012
- Engineering work between Three Bridges and Wivelsfield on Sunday 12 February 2012
- Engineering work between Willesden Junction and Clapham Junction on Sunday 12 February 2012
- Engineering work between New Cross Gate and West Croydon / Crystal Palace on Saturday 11 and Sunday 12 February 2012
- Engineering work between Hastings and Rye from Monday 9 January to Sunday 11 March 2012
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