Company Information: First TransPennine Express (TP)
Last changed: 18:27 on 16 Jun 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First TransPennine Express |
| Managing Director | Vernon Barker |
| Company Website | www.tpexpress.co.uk |
| Head Office - Postal Address |
Floor 7 Bridgewater House 60 Whitworth Street Manchester M1 6LT |
| Head Office - Primary Phone Number | 0845 600 1671 |
| Head Office - Fax | 0161 228 8120 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Customer Services - Primary Phone Number | 0845 600 1671 |
| Customer Services - Address | Customer Relations TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
| Customer Services - Web Address | www.tpexpress.co.uk |
| Customer Services - Email Address | tpecustomer.relations@firstgroup.com |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 600 1672 |
| Assisted Travel | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Assisted Travel - Primary Phone Number | 0800 107 2149 |
| Assisted Travel - Address | Customer Relations First TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Yes |
| Telesales - Primary Phone Number | 0845 678 6974 |
| Telesales - Note |
Next Day delivery is available for an additional £6.00 TIckets may be collected at stations on day of travel. |
| Group Travel | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Group Travel - Primary Phone Number | 0845 600 1674 |
| Group Travel - Address | Group Travel First TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free to ticket holders and can be booked up to the day before travel |
| Penalty Fares Note |
Not applicable. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles carried free but space for the cycle must be reserved in advance. To reserve a space for your bike, please call 0845 600 1674 at least 24 hours before travel. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work between Manchester Piccadilly and Manchester Airport from Monday 25 until Friday 29 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 24 January 2010
- Engineering work between Brighouse and Leeds on Sunday 24 January 2010
- Engineering work between Hull and Hessle / Cottingham until 10:00 on Sunday 24 January 2010
- Engineering work between Doncaster and Conisbrough until 11:30 on Sunday 24 January 2010
- Engineering work between Chorley and Preston from 20:15 Saturday 23 until 17:15 Sunday 24 January 2010
- Overnight engineering work between Manchester and Liverpool Lime Street / Blackpool North from Monday 18 until Friday 22 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 17 January 2010
- Overnight engineering work affecting First TransPennine Express services from Monday 11 until Friday 15 January 2010
- Engineering work between York and Malton on Sunday 10 January 2010
- Engineering work between Eccles / Salford Crescent and Manchester Piccadilly / Wilmslow on Sunday 10 January 2010
- Engineering work between York and Darlington from 20:00 on Saturday 9 and all day Sunday 10 January 2010
- Overnight engineering work affecting First TransPennine Express services from Monday 4 until Friday 8 January 2010
- Engineering work between Eccles and Levenshulme on Sunday 3 January 2010
- Engineering work between Northallerton and Thirsk from 20:00 Saturday 2 and Sunday 3 January 2010
- Engineering work between Scunthorpe and Grimsby Town on Sunday 27 December 2009
- Engineering work between Dore and Edale on Sunday 27 and Monday 28 December 2009
- Engineering work between Manchester Piccadilly and Stockport / Manchester Airport from Sunday 27 until Friday 1 January 2010
- Engineering work between Stockton / Eaglescliffe and Thornaby on Sunday 27 December 2009
- Overnight engineering work between Wilmslow and Manchester Piccadilly from Monday 21 to Thursday 24 December 2009
- Engineering work between Lockerbie and Carstairs from 11:30 on Saturday 19 until 14:15 on Sunday 20 December 2009
- Engineering work between Lockerbie and Carstairs from 11:45 Saturday 12 until 14:15 on Sunday 13 December 2009
- Late night engineering work affecting First Transpennine Express services from Monday 7 until Friday 11 December 2009
- Engineering work between Preston and Blackpool North on Sunday 6 December 2009
- Late night engineering work affecting First TransPennine Express services from Tuesday 1 until Friday 4 December 2009
- Engineering work between Manchester Piccadilly and Leeds each evening from 23:00 Monday 23 until 05:00 Friday 27 November
- Late night engineering work between Huddersfield and Leeds from Monday 16 until Friday 20 November 2009
- Late night engineering work affecting First TransPennine services from Monday 9 until Friday 13 November 2009
- CANCELLED Engineering work between Yarm and Middlesbrough on Sunday 8 November 2009 until 11:30
- Engineering work between Barnetby and Cleethorpes from 14:20 Saturday 7 and all day Sunday 8 November 2009
- Late night engineering work affecting First TransPennine Express services from Tuesday 3 until Friday 6 November 2009
- Engineering work between Liverpool Lime Street and Warrington Central on Sunday 1 November 2009
- Overnight engineering work between Preston and Blackpool North from 01:00 to 05:00 from Monday 26 to Friday 30 October 2009
- Engineering work between Huddersfield and Stalybridge on Sundays only from 4 October to 6 December 2009
- Engineering work affecting First TransPennine Express services from Monday 10 to Friday 14 August 2009
- Late night engineering work affecting First TransPennine Express from Monday 3 until Friday 7 August 2009
- Overnight engineering work affecting First TransPennine Express from Tuesday 28 to Friday 31 July 2009
- Engineering work between Birchwood and Manchester Piccadilly until 08:30 on Sunday 19 July 2009
- Engineering work affecting First TransPennine Express from Monday 13 to Friday 17 July 2009
- Overnight engineering work affecting First TransPennine Express services from Monday 6 to Friday 10 July 2009
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