CrossCountry (XC)

23/05/2017 11:48:00
http://www.crosscountrytrains.co.uk

Information last updated 20 July 2017 12:42

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
No trains to, from or through Reading until 12:25 on Sunday 1 October
Amended 13:35 and 17:32 CrossCountry services from Newcastle to Guildford / Southampton Central on Saturday 30 September
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 30 September and Sunday 1 October
No trains to, from or through Reading until 12:25 on Sunday 8 October
Amended 13:35 and 17:32 CrossCountry services from Newcastle to Guildford / Southampton Central on Saturday 7 October
Amended service between Cardiff Central and Newport on Saturday 7 and Sunday 8 October
Amended early morning / late night services to and from Bristol Temple Meads on Saturday 7 and Sunday 8 October
Buses replace trains between Newcastle / Berwick-upon-Tweed North Berwick / Gorebridge and Edinburgh on Saturday 7 October
Buses replace trains between Stansted Airport and Cambridge on Saturday 7 and Sunday 8 October
Amended service between Cardiff Central and Newport on Saturday 30 September and Sunday 1 October
Amended service between Newcastle and Chathill / Edinburgh and between North Berwick / Dunbar and Edinburgh on Saturday 30 September
Buses replace trains between Stansted Airport and Cambridge on Saturday 30 September and Sunday 1 October
Amended trains between Cardiff Central and Newport from Sunday 24 to Friday 29 September
Amended services in the Reading area on Saturday 23 and Sunday 24 September
Buses replace trains between Newcastle and Edinburgh on Saturday 23 September
No trains at Rotherham Central on Sunday 24 September
Amended overnight service between Basingstoke and Winchester from Monday 25 September to Wednesday 27 September
Buses replace trains between Stansted Airport and Cambridge on Saturday 23 and Sunday 24 September
Revised service between Eastleigh and Totton / Woolston until 09:10 on Sunday 17 September
No trains at Rotherham Central on Sunday 17 September
Major improvement work in the Reading area from 08:00 on Saturday 16 and all day on Sunday 17 September
Revised 23:09 Birmingham New Street to Nottingham service from Monday 18 September to Thursday 21 September
Revised service between Birmingham New Street and Droitwich Spa / Cheltenham Spa from 21:45 each night from Monday 18 September to Thursday 21 September
Buses replace trains between Stansted Airport and Cambridge on Saturday 16 and Sunday 17 September
Buses replace trains between Warwick Parkway / Coventry and Banbury on Sunday 10 September
Buses replace trains between Conisborough and Doncaster on Sunday 10 September
Amended services between Cardiff Central and Newport on Saturday 9 and Sunday 10 September
No trains at Rotherham Central on Sunday 3 September
Buses replace trains between Cardiff Central and Newport on Saturday 2 and Sunday 3 September
No trains at Rotherham Central on Sunday 27 August
Major improvement work in the Bristol Parkway area from Saturday 19 August to Friday 17 September
Buses replace trains between Cardiff Central and Newport from Saturday 26 until 13:00 on Monday 28 August
Buses replace trains between Tamworth and Derby on Sunday 27 August
Buses replace trains between Peterborough and March / Ely from Saturday 26 until Monday 28 August
Buses replace trains between Tamworth and Derby on Sunday 20 August
Buses replace trains between Wakefield Westgate / Doncaster and Sheffield until 09:55 on Sunday 20 August
Buses replace trains between Sheffield and Doncaster on Sunday 13 August
Buses replace trains between Stamford and Peterborough on Sunday 6 August
Buses replace trains between Didcot Parkway, Oxford and Banbury from Saturday 22 to Sunday 30 July
CANCELLED: Overnight engineering work between Birmingham New Street and Droitwich Spa / Cheltenham Spa from Monday 24 July to Thursday 27 July