CrossCountry (XC)

23/05/2017 11:48:00
http://www.crosscountrytrains.co.uk

Information last updated 23 May 2017 12:48

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Sheffield and Doncaster on Sunday 13 August
Buses replace trains between Stamford and Peterborough on Sunday 6 August
Buses replace trains between Didcot Parkway, Oxford and Banbury from Saturday 22 to Sunday 30 July
Revised overnight service between Birmingham New Street and Droitwich Spa / Cheltenham Spa from Monday 24 July to Thursday 27 July
Buses replace trains between Longbridge and Redditch on Sunday 16 July
Buses replace trains between Wakefield Westgate and Swinton on Sunday 16 July
Amended 06:01 Sheffield to Reading service from Tuesday 11 to Friday 14 July
Buses replace trains between Didcot Parkway and Oxford from 23:45 on Saturday 8 and all day on Sunday 9 July
Amended service between Sheffield and Meadowhall from 23:00 on Saturday 1 and all day on Sunday 2 July
Amended CrossCountry services from Monday 26 until Thursday 29 June
Amended service between Sheffield and Barnsley / Rotherham Central / Doncaster from approximately 23:00 on Saturday 24 and all day on Sunday 25 June
Amended 09:15 Cambridge to Stansted Airport service on Sunday 18 June
Buses replace trains between Birmingham New Street and Nuneaton on Saturday 17 and Sunday 18 June
Amended service at Sheffield from 23:00 on Saturday 17 and all day on Sunday 18 June
Revised timetable between Sheffield / Doncaster and Leeds on Saturday 10 June from 22:00 and on Sunday 11 June
Amended 21:50 Cardiff Central to Birmingham New Street Cross Country service from Monday 05 June to Friday 09 June
Amended midweek CrossCountry services from Monday 29 May to Friday 2 June
Buses replace trains between Leeds and Wakefield Westgate / Huddersfield / Bradford Interchange from 23:00 Saturday 03 and on Sunday 04 June