CrossCountry (XC)

23/01/2017 11:47:34
http://www.crosscountrytrains.co.uk

Information last updated 10 March 2017 14:42

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended 09:15 Cambridge to Stansted Airport service on Sunday 18 June
Buses replace trains between Birmingham New Street and Nuneaton on Saturday 17 and Sunday 18 June
Amended service at Sheffield on Saturday 17 and Sunday 18 June
Revised timetable between Sheffield / Doncaster and Leeds on Saturday 10 June from 22:00 and on Sunday 11 June
Amended 21:50 Cardiff Central to Birmingham New Street Cross Country service from Monday 05 June to Friday 09 June
Amended midweek CrossCountry services from Monday 29 May to Friday June
Buses replace trains between Leeds and Wakefield Westgate / Huddersfield / Bradford Interchange from 23:00 Saturday 03 and on Sunday 04 June
Buses replace trains between Glasgow Central and Edinburgh via Carstairs from Saturday 27 to Monday 29 May
Buses replace trains between Doncaster and Wakefield Westgate from 23:00 on Saturday 27 and Sunday 28 May
No trains at Guildford on Sunday 21 May
Buses replace trains between Bristol Temple Meads and Severn Beach / Bristol Parkway on Sunday 21 May
Amended service between Glasgow Central and Motherwell on Sunday 21 May until 07:00 on Monday 22 May
Amended service between Doncaster and Wakefield Westgate on Sunday 21 May
Amended service between Doncaster and Wakefield Westgate on Sunday 14 May
Buses replace trains between Bristol Temple Meads and Severn Beach / Bristol Parkway on Sunday 14 May
Amended service between Glasgow Central and Motherwell on Sunday 14 May
Buses replace trains between Ely and Peterborough on Sunday 14 May
Revised timetable between York and Northallerton on Saturday 13 May and Sunday 14 May
Buses replace trains between Ely and Peterborough on Sunday 07 May
Buses replace trains between Gloucester and Bristol Parkway / Bristol Temple Meads on Sunday 7 May
Buses replace trains between Basingstoke and Winchester on Saturday 6 and Sunday 7 May
Amended service between York and Darlington / Eaglescliffe from 17:00 on Saturday 6 and all day on Sunday 7 May
No trains at Guildford on Sunday 30 April
Amended service between York and Darlington / Eaglescliffe from 17:00 on Saturday 29 and all day on Sunday 30 April
Amended 06:09 Bath Spa to Glasgow Central service from Saturday 15 to Friday 21 April
Buses replace CrossCountry trains between Leamington Spa and Birmingham International on Sunday 16 April
Amended services between Motherwell and Glasgow Central on Saturday 15 and Sunday 16 April
Amended service between Birmingham New Street and Cheltenham Spa on Saturday 22 and Sunday 23 April
Amended service between York and Darlington / Eaglescliffe from 17:00 Saturday 22 and all day Sunday 23 April
Buses replace trains between Birmingham International and Leamington Spa on Sunday 23 April
No trains between Leamington Spa and Coventry from Saturday 15 to Monday 17 April
Amended 06:01 Sheffield to Reading service from Tuesday 18 to Friday 21 April
Buses replace trains between Church Fenton and Leeds / Selby from Friday 14 until Monday 17 April
Amended services between Motherwell and Glasgow Central on Sunday 9 April
Amended 06:09 Bath Spa to Glasgow Central service from Monday 10 to Friday 14 April
Buses replace trains between Peterborough and Ely on Sunday 9 April
Amended service in the Guildford area on Saturday 8 and Sunday 9 April
Amended service between York and Darlington / Eaglescliffe from 17:00 Saturday 8 and all day Sunday 9 April
Buses replace trains between Southampton Central and Bournemouth on Sunday 2 April
Amended service between Carlisle / Edinburgh / Lanark and Glasgow Central via Carstairs on Saturday 1 and Sunday 2 April
Amended service in the Guildford area on Saturday 1 and Sunday 2 April
Amended 17:07 Edinburgh to Bristol Temple Meads service from Monday 3 to Thursday 6 April
Amended 21:05 Cardiff Central to Birmingham New Street service from Monday 3 to Thursday 6 April
Amended 23:09 Birmingham New Street to Nottingham service from Monday 3 to Thursday 6 April
Amended service between York and Northallerton on Saturday 1 and Sunday 2 April
Buses replace trains between Ely and Cambridge on Saturday 1 and Sunday 2 April