CrossCountry (XC)

25/03/2015 11:44:48
http://www.crosscountrytrains.co.uk

Information last updated 18 August 2015 12:27

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
-
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property

 

Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel

 

Phone
03448110125
Textphone number
0844 811 0126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel

 

Phone
0871 244 2388
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Banbury/Whitlocks End and Tyseley on Sunday 15 November
Amended service between Brockenhurst and Bournemouth on Saturday 14 and Sunday 15 November
Amended service between Newcastle and Edinburgh on Saturday 14 November
Amended 23:09 Birmingham New Street to Nottingham service from Monday 16 until Thursday 19 November
Buses replace trains between Ebbw Vale Town / Newport and Cardiff Central on Saturday 14 and Sunday 15 November
Buses replace trains between Peterborough and Ely on Sunday 8 November
Amended service between Banbury and Tyseley on Sunday 8 November
Amended service between Newport and Cardiff Central on Saturday 7 and Sunday 8 November
Buses replace trains between Banbury and Leamington Spa on Sunday 1 November
Amended service between Wokingham / Aldershot and Guildford on Sunday 1 November
Buses replace trains between St Erth and Penzance on Sunday 1 November
Buses replace trains between Peterborough / Cambridge and Ely on Sunday 1 November
Amended services between Brockenhurst and Poole from 23:45 Saturday 24 to 09:25 Sunday 25 October
Amended services in the Ely area on Sunday 25 October
Buses replace trains between Newport and Gloucester until 16:10 on Sunday 25 October
Amended service between Banbury and Birmingham Moor Street/Snow Hill/New Street on Sunday 25 October
Amended service between Reading and Appleford/Swindon from 21:00 on Saturday 24 and Sunday 25 October
Amended CrossCountry trains between Bristol Temple Meads and Plymouth on Sunday 18, Monday 19 and Thursday 22 October
Buses replace trains between Newton Abbot and Paignton on Sunday 18 October
Buses replace trains between Leamington Spa and Banbury until 12:25 Sunday 18 October
Buses replace trains between Banbury and Oxford until 12:25 Sunday 13 September
Amended services in the Brockenhurst area on Saturday 17 and Sunday 18 October
Amended CrossCountry services from Sunday 18 until Thursday 22 October
Amended services between Bristol Temple Meads and Taunton from 21:50 on Sunday 11 October
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 11 October
Buses replace trains between Royston / Audley End and Cambridge until 09:45 Sunday 11 October
Amended CrossCountry services between Bristol Temple Meads and Taunton from Tuesday 13 to Thursday 15 October
Amended service between Plymouth and Penzance on Sunday 4 October
Amended CrossCountry services from Monday 5 to Thursday 8 October
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 4 October
Amended CrossCountry services from Monday 28 to Wednesday 30 September
Amended service between Swindon / Gloucester and Bristol Parkway on Sunday 27 September
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 27 September
Amended service between Plymouth and Penzance on Sunday 27 September
Amended service in the Southampton area on Saturday 26 and Sunday 27 September
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 20 September
Amended service between Plymouth and Penzance on Sunday 20 September
Amended service between Gloucester and Bristol Parkway from 21:45 on Saturday 19 September
No trains through Basingstoke until 15:45 on Sunday 13 September
Buses replace trains between Liskeard and Par on Sunday 13 September
Amended trains between Cheltenham Spa and Bristol Temple Meads from 21:25 Saturday 12 September
Buses replace trains between Leicester and Peterborough every Sunday from 13 September to 25 October
Buses replace trains between Newport and Gloucester on Sunday 13 September
Buses replace trains between Banbury and Bicester North / Oxford until 12:30 on Sunday 6 September
Buses replace trains between Newport and Gloucester on Sunday 30 August
Amended services in the Derby area until 10:00 on Sunday 30 August
Amended CrossCountry trains between Basingstoke and and Southampton Central on Tuesday 1 and Wednesday 2 September
Buses replace trains between Bicester North/Oxford and Banbury on Sunday 30 August
No trains at Stafford from Saturday 29 until Monday 31 August
Amended service between Birmingham New Street and Wolverhampton / Stafford from Saturday 29 until Monday 31 August
Amended CrossCountry services from Monday 24 to Friday 28 August