CrossCountry (XC)
Information last updated 25 January 2010 11:29
Company information
- Company name
- CrossCountry
- Managing director
- Andy Cooper
- Head office
- CrossCountry Cannon House 18 The Priory Queensway Birmingham B4 6BS 08447 369 123 info@crosscountrytrains.co.uk
- Network map
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Download network map
Support & information
- Customer Services
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Monday-Friday 08:30-20:00 Saturday 09:00-18:00 - Primary Phone Number 08447 369 123 - Fax Number 0121 200 6005 - Minicom/Textphone (For customers with hearing impairments) 0121 200 6420 - Address Customer Relations CrossCountry Cannon House 18 The Priory Queensway Birmingham B4 6BS - Web Address www.crosscountrytrains.co.uk - Email Address customer.relations@crosscountrytrains.co.uk - Lost Property
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Monday-Friday 08:30-20:00 Saturday 09:00-16:00 - Primary Phone Number 0870 010 0084 - Fax Number 0121 200 6005 - Minicom/Textphone (For customers with hearing impairments) 0121 200 6420 - Web Address www.crosscountrytrains.co.uk - Email Address lost.property@crosscountrytrains.co.uk - Note Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
There are two options:
• call our Customer Relations Team on 0870 010 0084, or send an email, giving as many details as possible about the item, train service and location where the item might be found; or
• contact the lost property office at the train’s final destination station - use the station facilities search to find contact details for the station.
- Assisted Travel
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Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 - Primary Phone Number 0844 811 0125 - Minicom/Textphone (For customers with hearing impairments) 0844 811 0126 - Web Address www.crosscountrytrains.co.uk - Note Assisted Travel
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
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Monday-Sunday 08:00-22:00 - Primary Phone Number 0844 811 0124 - Note 3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home
- Group Travel
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Monday-Friday 08:00-18:00 - Primary Phone Number 0871 244 2388 - Seat Reservations
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Yes - Penalty Fares Note
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Penalty Fares do not apply on CrossCountry Trains.
Onboard facilities
- Cycle Policy
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Yes - Note Up to two bicycles can be carried free of charge per train.
Reservations are highly recommended, as bikes for which no reservation has been made will be accepted on a first come, first served basis and subject to space being available. If you have a folding bike, you can carry these as normal hand luggage.
Please check where you should store your bike when you make your reservation. Bikes must be carried in the designated area of the train – we can’t carry bikes in aisles or vestibule areas as they can cause an obstruction.
To reserve a space for your bike and for more information call 0844 811 0124.
- Telephones
- No
Engineering work
- Details
- Engineering work between Carstairs and Kirknewton from 10:45 on Saturday 17 until 14:30 on Sunday 18 April 2010
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- Engineering work between Eastleigh and Basingstoke on Saturday 17 and Sunday 18 April 2010
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- Engineering work between Carstairs and Kirknewton from 10:45 on Saturday 10 until 14:30 on Sunday 11 April 2010
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- Engineering work between Eastleigh and Basingstoke on Saturday 10 and Sunday 11 April 2010
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- Engineering work between Cambridge and Stansted Airport on Sunday 4 April 2010
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- Engineering work between Mauldeth Road / Levenshulme and Manchester Piccadilly on Sunday 4 April 2010
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- Engineering work between Winchester and Southampton Airport Parkway from Saturday 3 to Monday 5 April 2010
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- Engineering work between Rugby and Birmingham International all day Saturday 3 until 09:25 on Sunday 4 April 2010
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- Engineering work between Winchester and Southampton Airport Parkway on Friday 2 April 2010
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- CANCELLED - Engineering work between Coleshill Parkway and Nuneaton on Sunday 28 March 2010
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- Engineering work between Exeter St Davids and Plymouth from 23:05 on Saturday 27 until 12:00 on Sunday 28 March 2010
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- Engineering work between Beeston / Langley Mill and Nottingham and between Derby and Chesterfield on Saturday 27 and Sunday 28 March 2010
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- Engineering work between Exeter and Plymouth from 21:40 on Saturday 20 until 13:20 on Sunday 21 March 2010
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- Engineering work between London St Pancras and Bedford and between Derby and Chesterfield on Saturday 20 and Sunday 21 March 2010
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- Engineering work between Leeds and Micklefield on Sunday 14 March 2010
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- Engineering work between London St Pancras and Bedford and between Derby and Chesterfield on Saturday 13 and Sunday 14 March 2010
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- Engineering work between Exeter St Davids and Plymouth on Saturday 13 and Sunday 14 March 2010
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- Engineering work between Kirkcaldy and Dundee on Sunday 7 March 2010
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- Engineering work between Derby and Ambergate until 11:00 on Sunday 7 March 2010
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- Engineering work between Leeds and Micklefield on Sunday 7 March 2010
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- Engineering work between Exeter St Davids and Plymouth from 21:40 Saturday 6 until 13:20 Sunday 7 March 2010
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- Engineering work between Leeds and Micklefield on Sunday 28 February 2010
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- Engineering work between Kirkcaldy and Dundee on Sunday 28 February 2010
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- Engineering work between Bishop Stortford and Cambridge until 21:00 on Sunday 28 February 2010
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- Engineering work between Swindon and Patchway from 13:20 on Saturday 27 until 09:20 on Sunday 28 February 2010
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- Engineering work between Coleshill Parkway and Leicester on Saturday 27 and Sunday 28 February 2010
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- Engineering work between Oxford and Heyford / Hanborough on Saturday 27 and Sunday 28 February 2010
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- Engineering work between Leeds and Micklefield on Sunday 21 February 2010
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- Engineering work between Swindon and Patchway on Saturday 20 until 09:20 on Sunday 21 February 2010
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- Engineering work between Coleshill Parkway and Leicester on Saturday 20 and Sunday 21 February 2010
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- Engineering work between Oxford and Heyford on Saturday 20 and Sunday 21 February 2010
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- Late night engineering work between Derby and Nottingham from Monday 15 to Friday 19 February 2010
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- Engineering work between Stafford and Stoke-on-Trent until 12:00 on Sunday 14 February 2010
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- Engineering work between Bristol Parkway and Bristol Temple Meads from 22:00 on Saturday 13 until 10:00 on Sunday 14 February 2010
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- Engineering work between Nuneaton and Leicester on Saturday 13 and Sunday 14 February 2010
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- Engineering work between Nuneaton and Leicester on Saturday 6 and Sunday 7 February 2010
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- Engineering work between Leicester and Peterborough on Saturday 22 and Sunday 23 August 2009
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- Overnight engineering work affecting CrossCountry services on Friday 21 August 2009
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- Engineering work between Leicester and Peterborough on Saturday 15 and Sunday 16 August 2009
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- Overnight engineering work between Basingstoke and Winchester from Monday 10 to Wednesday 12 August 2009
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- Engineering work between Leicester and Peterborough on Saturday 8 and Sunday 9 August 2009
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- Engineering work between Derby and Burton on Trent on Saturday 8 August until 05:25
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- Engineering work between Derby and Nottingham on Sunday 2 August 2009
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- Engineering work between Leicester and Peterborough on Saturday 1 and Sunday 2 August 2009
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- Engineering work between Nottingham and Derby from 23:00 on Saturday 25 and all day on Sunday 26 July 2009
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- Engineering work between Leicester and Peterborough on Saturday 25 and Sunday 26 July 2009
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- CANCELLED - Engineering work between Haymarket and Inverkeithing on Saturday 25 and Sunday 26 July 2009
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- Engineering work between Coventry and Leamington Spa on Saturday 18 July and Sunday 19 July 2009
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- CANCELLED - Engineering work between Edinburgh and Inverkeithing on Saturday 18 and Sunday 19 July 2009
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- Engineering work between Derby and Leicester from 23:10 on Saturday 18 July and all day on Sunday 19 July 2009
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- Engineering work between Leicester and Peterborough on Saturday 18 and Sunday 19 July 2009
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- Engineering work between Stockport and Manchester Piccadilly from 21:30 on Saturday 11 and Sunday 12 July 2009
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- Engineering work between Stafford and Stoke on Trent from 21:55 Saturday 11 until 13:55 Sunday 12 July 2009
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- Engineering work between Stafford and Stoke on Trent from 21:55 Saturday 27 until 13:55 Sunday 28 June 2009

