CrossCountry (XC)

25/03/2015 11:44:48
http://www.crosscountrytrains.co.uk

Information last updated 22 May 2015 14:36

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
-
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property

 

Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel

 

Phone
03448110125
Textphone number
0844 811 0126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel

 

Phone
0871 244 2388
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Derby and Nottingham until 10:35 on Sunday 9 August
Buses replace trains between Sheffield and Doncaster/Wakefield Westgate from 22:15 on Saturday 8 and all day Sunday 9 August
Amended service between London Marylebone and Birmingham New Street/Birmingham Snow Hill until 12:00 on Sunday 28 June
Amended service between London Marylebone and Birmingham New Street/Birmingham Snow Hill on Sunday 31 May
Buses replace trains between Sheffield and Doncaster/Wakefield Westgate from 22:15 on Saturday 1 and all day Sunday 2 August
Buses replace trains between Banbury and Bicester North/Oxford until 10:25 on Sunday 26 July
Amended service between Sheffield and Chesterfield on Sunday 26 July
Amended service between Sheffield and Chesterfield on Sunday 19 July
Buses replace trains between Banbury and Bicester North / Oxford until 10:25 on Sunday 19 July
No trains to / from or via Cambuslang on Saturday 11 and Sunday 12 July
Buses replace trains between Leamington Spa and Bicester North / Oxford on Sunday 12 July
Amended 09:12 Reading to Manchester Piccadilly service on Sunday 5 July
Amended service between Thurnscoe and Moorthorpe on Saturday 4 and Sunday 5 July
Buses replace trains between Newport and Cardiff Central on Saturday 27 and Sunday 28 June
Amended service between London Marylebone and Birmingham New Street/Birmingham Snow Hill until 12:00 on Sunday 21 June
Amended service between London Marylebone and Birmingham New Street/Birmingham Snow Hill on Sunday 14 June
Amended service between Barnt Green/Worcester Shrub Hill and Cheltenham Spa on Sunday 14 June
Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 8 to Thursday 11 June
Buses replace trains between Birmingham New Street / Redditch / Worcester Shrub Hill and Cheltenham Spa on Sunday 7 June
Buses replace trains between Banbury and Warwick Parkway / Birmingham International on Sunday 7 June
Amended service between Carstairs and Motherwell from 08:00 on Saturday 6 and all day on Sunday 7 June
Amended services between Carstairs and Motherwell from 08:00 Saturday 30 and on Sunday 31 May
Amended service between Wolverhampton and Stafford/Stone from Saturday 23 to Monday 25 May
Amended service between Newport and Cardiff Central from Saturday 23 to Monday 25 May
Buses replace trains between Nuneaton and Leicester on Sunday 24 May
Buses replace trains between Oxford / Banbury and Leamington Spa on Sunday 24 May
No trains between Leeds and Wakefield Westgate until 16:00 on Sunday 24 May
Amended service between Oxenholme Lake District and Glasgow Central / Edinburgh until 05:00 on Tuesday 26 May