CrossCountry (XC)

29/01/2016 13:07:48
http://www.crosscountrytrains.co.uk

Information last updated 30 January 2016 23:49

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
0871 244 2388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service in the Motherwell area on Sunday 24 April
Buses replace trains between Peterborough and Ely on Sunday 24 April
Amended services in the Guildford area on Sunday 24 April
Amended service between Birmingham New Street / Worcester Foregate Street and Gloucester from 13:25 Saturday 23 to 12:30 Sunday 24 February
Amended services via Doncaster station from 17:30 Saturday 23 and all day Sunday 24 April
Amended service in the Motherwell area on Sunday 17 April
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 17 April
Buses replace trains between Peterborough and Ely on Sunday 17 April
Buses replace trains between Bromsgrove / Worcester Shrub Hill and Cheltenham Spa from 13:20 Saturday 16 to 12:30 Sunday 17 April
Amended service between Doncaster and York on Saturday 16 and Sunday 17 April
Amended service in the Derby area until approximately 10:35 on Sunday 10 April
No trains between Wokingham and Guildford on Sunday 10 April
Amended service in the Southampton area on Sunday 10 April
Amended service in the Motherwell area on Sunday 10 April
Amended CrossCountry services from Monday 28 to Thursday 31 March
Amended service between Derby and Chesterfield on Sunday 27 March
Amended service between Doncaster and York on Saturday 9 and Sunday 10 April
Buses replace trains between Peterborough and Ely on Sunday 10 April
Buses replace trains between Peterborough and Ely on Sunday 3 April
Amended services to / from and via Southampton Central on Sunday 3 April
Amended service in the Cardiff area from 21:15 Saturday 26 until Tuesday 29 March
Amended service between Doncaster and York on Saturday 2 and Sunday 3 April
Buses replace trains between Reading and Swindon / Oxford on Sunday 27 March
Buses replace trains between Birmingham New Street and Wolverhampton from Friday 25 to Monday 28 March
No trains between Crewe / Stone and Stafford from Friday 25 to Monday 28 March
Amended services in the Southampton Central area on Saturday 26 and Sunday 27 March
Amended trains between Chesterfield / Matlock and Derby on Sunday 20 March
Buses replace trains between Oxford and Reading on Sunday 20 March
Amended CrossCountry services from Monday 21 to Thursday 24 March
Amended service between Derby and Chesterfield on Sunday 13 March
Buses replace trains between Reading and Oxford on Sunday 13 March
Amended CrossCountry services from Monday 7 until Thursday 10 March
Amended service between Derby and Chesterfield on Sunday 6 March
Buses replace trains between Reading and Oxford on Sunday 6 March
Buses replace trains between Exeter St Davids and Plymouth on Saturday 5 and Sunday 6 March
Buses replace trains between Reading and Oxford on Sunday 28 February
Amended CrossCountry services from 29 February and Thursday 3 March
Buses replace trains between Exeter St Davids and Plymouth on Saturday 27 and Sunday 28 February
Amended CrossCountry services on Monday 22 to Thursday 25 February
Buses replace trains between Newport and Gloucester on Sunday 21 February
Buses replace trains between Oxford / Bicester North and Leamington Spa on Sunday 21 February
Amended 18:05 Manchester Piccadilly to Plymouth service on Friday 19 February
Buses replace trains between Exeter St Davids and Plymouth on Saturday 20 and until 09:50 on Sunday 21 February
Buses replace trains between Newport and Gloucester on Sunday 14 February
No trains between Wilmslow and Crewe from Saturday 13 to Tuesday 23 February
Amended service between Bristol Temple Meads and Weston-super-Mare on Saturday 13 and Sunday 14 February
Amended service between Edinburgh and Dundee on Saturday 13 and Sunday 14 February
Amended CrossCountry service from Monday 8 to Friday 12 February
Buses replace trains between Newport and Gloucester on Sunday 7 February
Buses replace trains between Reading and Oxford on Sunday 7 February
Amended service between Edinburgh and Dundee on Sunday 7 February