CrossCountry (XC)

19/01/2015 11:17:51
http://www.crosscountrytrains.co.uk

Information last updated 19 January 2015 11:18

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
-
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property

 

Phone
03447369123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel

 

Phone
03448110125
Textphone number
0844 811 0126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
0844 811 0124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel

 

Phone
0871 244 2388
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Basingstoke and Eastleigh on Saturday 18 and Sunday 19 April 2015
Buses replace trains between Doncaster and Selby on Saturday 18 and until 12:30 Sunday 19 April 2015
Buses replace trains between March and Ely on Saturday 18 and Sunday 19 April 2015
Buses replace trains between Peterborough and Ely on Sunday 12 April 2015
Amended service between Reading and Basingstoke from 23:00 on Saturday 11 and all day Sunday 12 April 2015
Redevelopment work at Reading station from Friday 3 to Sunday 12 April 2015
No trains between Leeds and York via Church Fenton on Sunday 5 and until 10:00 on Monday 6 April 2015
No trains between Eastleigh and St Denys on Sunday 5 April 2015
Amended services in the Derby area until 10:00 on Sunday 29 March 2015
Buses replace trains between Peterborough and Ely on Sunday 5 April 2015
Revised services to / from Southampton Central on Sunday 29 March 2015
Buses replace trains between Reading and Basingstoke on Sunday 22 March 2015
Amended service in the Basingstoke / Woking / Guildford area on Sunday 22 March 2015
Buses replace trains between Exeter St Davids and Plymouth from 04:00 on Saturday 21 March until 10:00 on Sunday 22 March 2014
Buses replace trains between Reading and Basingstoke until 16:10 on Sunday 15 March 2015
Buses replace trains between Exeter St Davids and Plymouth from 04:00 on Saturday 14 March until 10:00 on Sunday 15 March 2014
Buses replace trains between Stafford and Stoke-on-Trent from 22:40 on Saturday 7 until 11:00 on Sunday 8 March 2015
Buses replace trains between Exeter St Davids and Plymouth from 04:00 on Saturday 7 March until 10:00 on Sunday 8 March 2014
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Sunday 1 March 2015
Amended service between Reading and Didcot Parkway from 21:30 on Saturday 28 February until Sunday 1 March 2015
Buses replace trains between Tamworth, Burton-on-Trent and Derby on Sunday 22 March 2015
Buses replace trains between Tamworth, Burton-on-Trent and Derby on Sunday 15 March 2015
Buses replace trains between Tamworth, Burton-on-Trent and Derby on Sunday 8 March 2015
Buses replace trains between Tamworth, Burton-on-Trent and Derby on Sunday 1 March 2015
Amended CrossCountry services from Monday 23 to Thursday 26 February 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Sunday 22 February 2015
Buses replace trains between Basingstoke and Eastleigh on Saturday 21 and Sunday 22 February 2015
Buses replace trains between Tamworth, Burton-on-Trent and Derby on Sunday 22 February 2015
Amended services through Doncaster from 22:40 on Saturday 21 until 09:30 on Sunday 22 February 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Saturday 14 and Sunday 15 February 2015
Amended services at Doncaster from 22:40 Saturday 14 until 09:30 Sunday 15 February 2015
No trains between Derby and Wilnecote on Saturday 14 and Sunday 15 February 2015
Buses replace trains between Oxford and Banbury on Sunday 8 February 2015
Amended service between Dundee and Aberdeen on Sunday 8 February 2015
Amended service between Highbridge & Burnham / Castle Cary and Taunton on Saturday 7 and Sunday 8 February 2015
Buses replace trains between Southampton Central and Bournemouth / New Milton via Lymington Pier on Saturday 7 and Sunday 8 February 2015
Buses replace trains between Oxford and Hanborough / Banbury on Sunday 1 February 2015
Buses replace trains between Bristol Temple Meads and Weston-super-Mare on Sunday 1 February 2015
Buses replace trains between Dundee and Aberdeen from 22:25 on Saturday 31 January and Sunday 1 February 2015
Amended CrossCountry services from Monday 26 to Thursday 29 January 2015