CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 20 May 2018 00:36

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace evening / morning services between Reading and Basingstoke on Saturday 4 and Sunday 5 August
Buses replace evening / morning services between Reading and Basingstoke on Saturday 28 and Sunday 29 July
Buses replace trains between Didcot Parkway and Banbury on Saturday 28 and Sunday 29 July
Amended service between Glasgow Central and Motherwell on Saturday 28 and Sunday 29 July
Amended 05:40 Sheffield to Reading from Tuesday 24 to Friday 27 July
Buses replace trains between Derby and Burton-on-Trent / Nottingham / Chesterfield on Sunday 22 July
Buses replace trains between Reading and Basingstoke from 20:30 on Saturday 21 July and early morning / late evening on Sunday 22 July
Buses replace trains between Didcot Parkway and Moreton-in-Marsh / Banbury on Saturday 21 and Sunday 22 July
Revised service between Glasgow Central and Motherwell on Saturday 21 and Sunday 22 July
Engineering work is taking place between Newport and Severn Tunnel Junction on Saturday 14 and Sunday 15 July
Major improvement work at Derby station from Sunday 22 July and Sunday 7 October
Amended service between Glasgow Central and Motherwell / Carlisle on Saturday 14 and Sunday 15 July
Amended service at Oxford from Saturday 14 until Sunday 22 July
Amended service between Bristol Parkway and Bristol Temple Meads on Saturday 14 and Sunday 15 July
Buses replace trains between Leicester and Stamford on Saturday 14 and Sunday 15 July
Buses replace trains between Reading and Basingstoke after 21:00 on Saturday 23 and Sunday 24 June
Buses replace trains between Oxford and Banbury / Hanborough from Monday 9 until Friday 13 July
Amended services to / from Cardiff Central from Monday 21 to Friday 25 May
Amended service between Glasgow Central and Motherwell / Carlisle on Saturday 7 and Sunday 8 July
Buses replace trains between Newport and Severn Tunnel Junction / Gloucester until 14:00 on Sunday 8 July
Buses replace trains between Oxford and Banbury / Hanborough on Saturday 7 and Sunday 8 July
No trains between Bristol Temple Meads and Bristol Parkway on Saturday 7 and Sunday 8 July
Buses replace trains between Audley End / Stansted Airport and Cambridge until 09:40 on Sunday 8 July
Amended CrossCountry services to and from Cardiff Central from Monday 2 to Friday 6 July
Amended midweek services in the Bristol area from Monday 2 to Friday 6 July
Amended evening / morning service between Reading and Basingstoke on Saturday 16 and Sunday 17 June
Buses replace trains between Bristol Parkway and Newport on Saturday 30 June and Sunday 1 July
Buses replace CrossCountry services between Basingstoke and Reading after 21:50 on Saturday 30 June
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 1 July
Amended service between Glasgow Central and Motherwell / Carlisle Saturday 30 June and Sunday 1 July
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 24 June
Amended service between Bristol Temple Meads / Bristol Parkway and Cardiff Central from Monday 25 to Friday 29 June
Buses replace trains between Bristol Parkway and Newport on Saturday 23 and Sunday 24 June
Amended service between Motherwell and Glasgow Central on Saturday 23 and Sunday 24 June
Buses replace late night / early morning services between Reading and Basingstoke on Sunday 20 May
Amended service between Bristol Temple Meads / Bristol Parkway and Cardiff Central from Monday 18 to Friday 22 June
Buses replace trains between Newport and Bristol Parkway on Saturday 16 and Sunday 17 June
Amended service between Motherwell and Glasgow Central on Sunday 17 June
Amended service between Birmingham New Street and Wolverhampton on Sunday 17 June
Amended service between Sheffield and Wakefield Westgate on Saturday 16 and Sunday 17 June
Buses replace trains between Reading and Bedwyn / Basingstoke from 14:05 Saturday 09 and all day Sunday 10 June
Buses replace trains between Taunton and Exeter St Davids from Tuesday 12 until the end of service Thursday 14 June
Buses replace trains between Sheffield and Doncaster / Wakefield Westgate on Sunday 10 June
Amended evening CrossCountry services between Cheltenham Spa and Bristol Parkway from Monday 11 to Thursday 14 June
Buses replace trains between Basingstoke and Winchester from 14:05 Saturday 09 and Sunday 10 June
Amended service to and from Glasgow Central via Motherwell / Shotts on Saturday 9 and Sunday 10 June
Amended 18:27 Manchester Piccadilly to Bournemouth service on Saturday 2 June.
Buses replace trains between Reading and Bedwyn / Basingstoke from 14:05 Saturday 2 and all day Sunday 3 June
Buses replace trains between Wakefield Westgate and Doncaster / Sheffield from 23:00 on Saturday 2 and all day on Sunday 3 June
Amended trains to / from Glasgow Central on Saturday 2 and Sunday 3 June
Amended 23:09 Birmingham New Street to Nottingham service on Monday 28 May
Buses replace trains between Cheltenham Spa / Evesham and Hereford from Saturday 26 until Wednesday 30 May
Buses replace trains between Oxenholme and Glasgow Central / Edinburgh on Saturday 26 and Sunday 27 May
Amended services to / from Birmingham New Street from Saturday 26 May until Monday 28 May
Buses replace late night trains between Basingstoke and Eastleigh from Monday 21 to Wednesday 23 May
Amended late night CrossCountry services in the Bristol area from Monday 21 to Wednesday 23 May
Amended trains between Motherwell and Glasgow Central on Sunday 20 May
Buses replace trains Crewe and Wilmslow / Stockport on Sunday 20 May
No trains between Bristol Temple Meads and Bristol Parkway on Saturday 19 and Sunday 20 May