CrossCountry (XC)

28/01/2014 09:03:28
http://www.crosscountrytrains.co.uk

Information last updated 18 February 2014 14:38

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
08447 369 123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
-
Primary Phone
08447 369 123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Lost Property

 

Phone
08447 369 123
Fax
0121 200 6005
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel

 

Phone
0844 811 0125
Textphone number
0844 811 0126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
0844 811 0124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 22:00 

Group Travel

 

Phone
0871 244 2388
Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Dumfries and Carlisle on Saturday 19 and Sunday 20 July 2014
Retimed trains between Darlington and Newcastle from 22:15 on Saturday 12 until 10:00 on Sunday 13 July 2014
Buses replace trains between Exeter St Davids and Newton Abbot from 20:40 Saturday 26 and all day Sunday 27 April 2014
Amended CrossCountry services from Monday 30 June to Thursday 3 July 2014
Amended service between Eastleigh and St Denys on Sunday 15 June 2014
Amended service between Darlington and Durham from 22:05 on Saturday 28 until 10:00 on Sunday 29 June 2014
No trains between Banbury and Oxford / Bicester North until 10:25 on Sunday 22 June 2014
Amended service between Darlington and Durham from 22:05 on Saturday 21 until 10:00 on Sunday 22 June 2014
Buses replace trains between Cheltenham Spa and Lydney until 16:40 on Sunday 21 June 2014
Amended service between Reading and Westbury / Basingstoke from 22:10 on Saturday 14 and all day Sunday 15 June 2014
Amended service between Moorthorpe and Swinton on Sunday 15 June 2014
Buses replace trains between Nottingham and Derby until 15:45 on Sunday 15 June 2014
Amended service between Darlington and Durham from 22:05 on Saturday 14 until 10:00 on Sunday 15 June 2014
Amended CrossCountry services from Monday 9 to Thursday 12 May 2014
Amended services in the Reading area from 22:00 Saturday 7 and all day Sunday 8 June 2014
Amended CrossCountry service between Birmingham New Street and Cheltenham Spa each Sunday from 22 June to 27 July 2014
Amended service between Darlington and Durham from 22:05 on Saturday 7 until 10:00 on Sunday 8 June 2014
Amended service between Sheffield and Mexborough / Moorthorpe from 23:00 on Saturday 7 and all day on Sunday 8 June 2014
Buses replace trains between Stafford, Stoke-on-Trent and Macclesfield from 22:40 on Saturday 31 May until 11:00 on Sunday 1 June 2014
Amended service between Sheffield and Mexborough / Moorthorpe from 23:00 on Saturday 31 May and all day on Sunday 1 June 2014
Engineering work between Smethwick Rolfe Street and Penkridge and also between Stafford and Chester/Sandbach on Sunday 25 and Monday 26 May 2014
No CrossCountry trains calling at Motherwell until after 20:10 on Sunday 25 May 2014
Buses replace trains between Stansted Airport/Audley End/Royston and Cambridge until approximately 10:00 on Sunday 25 May 2014
Amended service between Sheffield and Mexborough/Moorthorpe from 23:00 Saturday 24 and all day Sunday 25 May 2014
Amended service between Newport and Cardiff Central on Saturday 17 and Sunday 18 May 2014
Buses replace trains between Oxford and Banbury / Hanborough until 11:30 on Sunday 18 May 2014
Diverted trains between Doncaster and York from 18:30 on Saturday 17 to 12:00 on Sunday 18 May 2014
Buses replace trains between Banbury / Hanborough and Oxford until approximately 11:25 on Sunday 11 May 2014
Amended service between Newport and Cardiff Central on Saturday 10 and Sunday 11 May 2014
Buses replace trains between Stafford and Stoke-on-Trent / Stockport from 22:40 Saturday 3 May until 11:00 Sunday 4 May 2014
CANCELLED - Engineering work between Gloucester and Bristol Parkway on Saturday 3 and Sunday 4 May 2014
Amended service between Newport and Cardiff on Saturday 3 until Friday 9 May 2014
No trains to / from Southampton Central on Sunday 4 May 2014
Diverted trains between Cheadle Hulme and Stoke-on-Trent until 12:10 on Sunday 27 April 2014
No trains to / from Southampton Central on Sunday 27 April 2014
Buses replace trains between Reading and Blackwater / Bracknell on Sunday 27 April 2014