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- Company name
- XC Trains Limited
- Managing Director
- Andy Cooper
- Head Office
- Phone
- 08447 369 123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 08447 369 123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Lost Property
-
- Phone
- 08447 369 123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
-
- Phone
- 0844 811 0125
- Textphone number
- 0844 811 0126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 0844 811 0124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
-
- Phone
- 0871 244 2388
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Cheltenham Spa / Gloucester and Bristol Parkway / Stonehouse on Sunday 4 August 2013
- Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013
- Engineering work between Cheltenham Spa / Gloucester and Bristol Parkway / Stonehouse on Sunday 28 July 2013
- Engineering work between Gloucester and Cam & Dursley on Sunday 21 July 2013
- Engineeering work between Reading and Basingstoke from 21:15 on Saturday 20 to 11:00 on Sunday 21 July 2013
- Overnight engineering work affecting CrossCountry on Friday 19 July 2013
- Engineering work between Gloucester and Stroud / Cam & Dursley until 15:25 on Sunday 14 July 2013
- Engineering work in the Reading area on Saturday 13 and Sunday 14 July 2013
- Engineering work between Cheltenham Spa and Worcester Shrub Hill until 14:45 on Sunday 7 July 2013
- Overnight engineering work affecting CrossCountry services from Monday 8 to Friday 12 July 2013
- Engineering work between Derby and Birmingham New Street on Sunday 16 June 2013
- Engineering work in the Stockport area from 23:05 on Saturday 15 until 09:15 on Sunday 16 June 2013
- Major engineering work in the Nottingham area from Saturday 20 July to Sunday 25 August 2013
- Engineering work between Inverkeithing and Kirkcaldy on Saturday 22 and Sunday 23 June 2013
- Engineering work between Derby and Birmingham New Street on Sunday 9 June 2013
- Engineering work in the Cambridge area on Sunday 9 June 2013
- CANCELLED - Engineering work in the Stockport area from 23:05 on Saturday 8 until 09:15 on Sunday 9 June 2013
- Engineering work between Carstairs and Edinburgh from 10:30 on Saturday 1 to 14:10 on Sunday 2 June 2013
- Engineering work between Cardiff Central and Cardiff Queen Street / Newport from 23:00 Saturday 25 until 16:00 Sunday 26 May 2013
- Engineering work in the Wolverhampton area from Saturday 25 to Monday 27 May 2013
- Engineering work between Chesterfield / Matlock and Derby on Sunday 26 and Monday 27 May 2013
- Engineering work between Stafford and Stone from 21:00 Saturday 25 to 13:00 Sunday 26 May 2013
- Engineering work between Haymarket and Carstairs from Saturday 25 to 04:00 Thursday 30 May 2013
- Engineering work between Edinburgh and West Calder from 10:45 on Saturday 18 until 14:10 on Sunday 19 May 2013
- Engineering work between Peterborough and Ely from 19:55 on Saturday 18 until 16:00 on Sunday 19 May 2013
- Engineering work between Reading and Basingstoke on Sunday 12 and until 03:50 on Monday 13 May 2013
- Engineering work between Bromsgrove and Ashchurch for Tewkesbury / Worcester Shrub Hill until 14:25 on Sunday 12 May 2013
- Engineering work between Nottingham and Beeston on Sunday 12 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 11 and all day on Sunday 12 May 2013
- Engineering work between Peterborough and Ely from 19:55 on Saturday 11 until 16:00 on Sunday 12 May 2013
- Engineering work between Stechford and Birmingham New Street on Sunday 5 and Monday 6 May 2013
- Engineering work between Stafford and Stoke-on-Trent from 22:40 on Saturday 4 until 11:00 Sunday 5 May 2013
- Engineering work between Cheltenham Spa and Worcester Shrub Hill until 14:25 on Sunday 5 May 2013
- Engineering work between Reading West and Basingstoke all day Sunday 5 until 03:50 Monday 6 May 2013
- Engineering work between Nottingham and Beeston on Sunday 5 May 2013
- Engineering work between Motherwell and Shieldmuir on Saturday 4 and Sunday 5 May 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 4 and all day on Sunday 5 May 2013
- Engineering work between Reading and Basingstoke on Sunday 28 April 2013
- Engineering work between York and Leeds via Micklefield until 10:20 on Sunday 28 April 2013
- Engineering work between Adwick and Leeds from 23:00 on Saturday 27 and all day on Sunday 28 April 2013
- Engineering work in the Cambridge and Ely areas from 20:00 on Saturday 27 and all day on Sunday 28 April 2013
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