CrossCountry (XC)

10/06/2016 18:37:23
http://www.crosscountrytrains.co.uk

Information last updated 23 June 2016 08:01

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Poole / Bournemouth and Southampton Central from 23:45 on Saturday until 10:00 on Sunday 11 September
Buses replace trains between Stansted Airport and Cambridge on Sunday 11 September
Buses replace trains between Sheffield / Swinton and Doncaster on Sunday 11 September
Amended service between Edinburgh and Dundee on Saturday 10 and Sunday 11 September
Amended service between Cheltenham Spa and Bristol Parkway on Saturday 10 and Sunday 11 September
Buses replace trains between Peterborough and Stamford on Saturday 3 and Sunday 4 September
No trains between Gloucester and Bristol Parkway / Stroud on Saturday 3 and Sunday 4 September
Buses replace trains between Peterborough and Stamford on Sunday 28 August
Amended service between Gloucester and Bristol Temple Meads, Swindon and Severn Tunnel Junction from Saturday 27 to Monday 29 August
Buses replace trains between Reading / Didcot Parkway and Oxford from 22:30 on Saturday 20 until Sunday 21 August
Amended 17:47 Southampton Central to York service on Saturday 20 August
Buses replace trains between Oxford and Didcot Parkway on Saturday 13 and Sunday 14 August
Amended services between Leamington Spa and Didcot Parkway / Bicester North from Saturday 6 to Friday 12 August
Reduced service at Wakefield Westgate on Saturday 6 and Sunday 7 August
Amended service between Didcot Parkway and Birmingham from Saturday 30 July until Friday 5 August
Amended service in the Doncaster area from 21:00 Saturday 30 until 11:50 Sunday 31 July
Amended 23:09 Birmingham New Street to Nottingham service from Monday 25 to Thursday 28 July
Amended service between Doncaster and Leeds / York on Saturday 23 and Sunday 24 July
Amended service between Birmingham / Stratford-upon-Avon / Leamington Spa and Bicester North / Didcot Parkway on Sunday 17 July
Amended service between Doncaster and Leeds / York from 22:30 on Saturday 16 until 10:30 on Sunday 17 July
Buses replace trains between Oxford / Bicester North and Leamington Spa on Sunday 10 July
Amended service between Doncaster and Leeds / York from 22:40 on Saturday 9 until 10:30 on Sunday 10 July
Buses replace trains between Melton Mowbray and Stamford on Sunday 10 July
Buses replace trains between Leamington Spa and Stratford-upon-Avon / Oxford / Bicester North on Sunday 3 July
Amended trains between Doncaster and York / Leeds / Bradford Interchange from 22:40 Saturday 2 until 09:45 Sunday 3 July
Amended service between Doncaster and York / Leeds / Bradford Interchange from 22:40 Saturday 25 until 09:25 Sunday 26 June
Amended service between Reading and Oxford from 22:40 on Saturday 25 and all day Sunday 26 June