CrossCountry (XC)

24/08/2016 09:33:16
http://www.crosscountrytrains.co.uk

Information last updated 24 August 2016 10:33

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Reading and Wokingham / Guildford on Sunday 13 November
Amended service between Birmingham New Street and Redditch / Droitwich Spa / Gloucester on Saturday 5 and Sunday 6 November
Amended service between Birmingham New Street and Bromsgrove / Cheltenham Spa from Monday 31 October until Friday 4 November
Amended service between Birmingham New Street and Bromsgrove / Cheltenham Spa on Saturday 29 and Sunday 30 October
Amended service at Doncaster from 22:00 on Saturday 29 and all day Sunday 30 October
Buses replace trains between Ely and Peterborough / Cambridge on Sunday 23 October
Buses replace trains between Nottingham and Derby on Saturday 22 and Sunday 23 October
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 16 October
Buses replace trains between Oxford and Banbury on Sunday 16 October
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Sunday 16 October
Buses replace trains between Ely and Peterborough / Cambridge on Sunday 16 October
Amended CrossCountry service from Monday 17 until Friday 21 October
Buses replace trains between Nottingham and Derby on Saturday 15 and Sunday 16 October
Amended service between Newcastle and Edinburgh on Saturday 15 and Sunday 16 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 9 October
Amended CrossCountry services from Monday 10 to Friday 14 October
Amended Heathrow Connect and Heathrow Express service on Sunday 9 October
Buses replace trains between Nottingham and Derby on Sunday 9 October
Buses replace trains between Cambridge and Ely on Sunday 9 October
Buses replace trains between Edinburgh and North Berwick / Newcastle on Saturday 8 October
Buses replace trains between Banbury and Leamington Spa / Oxford on Sunday 2 October
Amended CrossCountry service from Monday 3 to Friday 7 October
Buses replace trains between Nottingham and Derby after 22:00 on Saturday 1 and all day on Sunday 2 October
No trains between Edinburgh and North Berwick / Morpeth on Saturday 1 October
Buses replace trains between Poole / Bournemouth and Brockenhurst on Sunday 25 September
Amended 17:47 Southampton Central to York service on Saturday 24 and Sunday 25 September
Amended service between Newcastle and Edinburgh on Saturday 24 and Sunday 25 September
Amended service between Cardiff Central and Manchester Piccadilly each night from Monday 19 to Friday 23 September
Buses replace trains between Cardiff Central and Newport / Ebbw Vale Town / Bristol Parkway on Saturday 17 and Sunday 18 September
Buses replace trains between Banbury and Oxford on Sunday 18 September
Amended service between Newcastle and Edinburgh on Saturday 17 and Sunday 18 September
Buses replace trains between Poole / Bournemouth and Southampton Central from 23:45 on Saturday until 10:00 on Sunday 11 September
Buses replace trains between Stansted Airport and Cambridge on Sunday 11 September
Buses replace trains between Sheffield / Swinton and Doncaster on Sunday 11 September
Amended service between Edinburgh and Dundee on Saturday 10 and Sunday 11 September
Amended service between Cheltenham Spa and Bristol Parkway on Saturday 10 and Sunday 11 September
Buses replace trains between Peterborough and Stamford on Saturday 3 and Sunday 4 September
No trains between Gloucester and Bristol Parkway / Stroud on Saturday 3 and Sunday 4 September
Buses replace trains between Peterborough and Stamford on Sunday 28 August
Amended service between Gloucester and Bristol Temple Meads, Swindon and Severn Tunnel Junction from Saturday 27 to Monday 29 August