CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 11 January 2018 11:55

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Cambridge and Ely / Norwich on Sunday 8 April
Amended service at Bournemouth on Saturday 7 and Sunday 8 April
Buses replace trains between Tamworth and Derby on Sunday 8 April
Engineering work is taking place between Motherwell and Glasgow Central on Saturday 7 and Sunday 8 April
Amended 21:50 Cardiff Central to Birmingham New Street from Monday 19 to Thursday 22 March
No trains at St Erth from Monday 19 to Thursday 22 March
Amended 12:14 Guildford to Newcastle service on Sunday 25 March
Buses replace trains between Bristol Parkway and Bath Spa / Weston-super-Mare from Friday 30 March until Monday 2 April
Amended morning CrossCountry services from Bristol Temple Meads on Sunday 25 March
Amended evening CrossCountry services between Cheltenham Spa and Bristol Parkway between Monday 19 and Thursday 22 March
Buses replace trains between Gloucester and Chepstow on Saturday 24 and until 20:00 Sunday 25 March
Buses replace trains between Nuneaton and Leicester on Saturday 24 and Sunday 25 March
Amended trains to / from Glasgow Central on Saturday 24 and Sunday 25 March
Amended services between Ladybank and Dundee on Sunday 18 March
Amended morning service between Birmingham New Street and Edinburgh on Sunday 18 March
Buses replace trains between Nuneaton and Leicester on Sunday 18 March
Amended services between Ladybank and Dundee on Sunday 11 March
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 11 March
Buses replace trains between Nuneaton and Leicester on Sunday 11 March
Amended service between Birmingham New Street and Cheltenham Spa / Worcester until 20:25 on Sunday 4 March
Amended service between Edinburgh and Dundee on Sunday 4 March
Buses replace trains between Banbury / Hanborough and Oxford on Sunday 4 March
Buses replace trains between Newton Abbot and Paignton on Sunday 4 March
Buses replace trains between Nuneaton and Leicester on Sunday 4 March
Amended 23:09 Birmingham New Street to Nottingham service from Monday 5 until Thursday 8 March
Amended evening CrossCountry services between Cheltenham Spa and Bristol Parkway between Monday 26 and Wednesday 28 February
Amended evening services between Basingstoke and Southampton Central between Monday 26 and Wednesday 28 February.
Buses replace trains between Nuneaton and Leicester on Sunday 25 February
Buses replace trains between Cardiff Central and Newport on Saturday 24 and Sunday 25 February
Amended services between Southampton Central and Basingstoke on Sunday 18 February
Buses replace trains between Cardiff Central and Newport on Saturday 17 and Sunday 18 February
Buses replace trains between Nuneaton and Leicester on Sunday 18 February
Buses replace trains between Leicester and Nottingham / Derby from 22:00 on Saturday 10 and all day on Sunday 11 February
Buses replace trains between Banbury and Coventry / Birmingham International on Sunday 11 February
Buses replace trains between Exeter St Davids and Plymouth on Saturday 10 until 08.30 on Sunday 11 February
Amended service between Doncaster and York on Saturday 10 February
Retimed 06:01 Sheffield to Reading service from Tuesday 6 to Friday 9 February
Amended services between Loughborough and Derby / Nottingham on Saturday 3 and Sunday 4 February
Amended service between Southampton Central and Eastleigh / Fareham on Saturday 3 and Sunday 4 February
Buses replace trains between Wokingham / Aldershot and Guildford on Sunday 4 February
Amended service between Nottingham / Derby and Sheffield on Sunday 4 February
Buses replace trains between Totnes and Plymouth on Saturday 3 February
Amended service at Sheffield on Sunday 28 January
Amended service between Bristol Temple Meads and Severn Beach / Cardiff Central / Bristol Parkway on Saturday 27 and Sunday 28 January
Amended service between Reading and Basingstoke / Southampton Central until 15:25 on Sunday 21 January
Amended service between Bristol Temple Meads and Severn Beach / Cardiff Central / Bristol Parkway on Saturday 20 and Sunday 21 January
Amended service at Sheffield on Sunday 21 January
Buses replace trains between Totnes and Plymouth all day on Saturday 27 January and until 08.30 on Sunday 28 January
No trains to or from Stansted Airport on Saturday 27 and Sunday 28 January
Buses replace trains between Exeter St Davids / Totnes and Plymouth from Saturday 20 January until 09:00 on Sunday 21 January
Buses replace trains between Dundee and Aberdeen on every Sunday from 7 January until 4 February