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Train companies affected:National Rail
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Thameslink (TL)

http://www.thameslinkrailway.com(external link, opens in a new tab)

Customer Services

Yes

03450264700

[email protected]

http://www.thameslinkrailway.com/contact-us/(external link, opens in a new tab)

Tickets

Yes

0

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Assisted Travel

Yes

03450264700

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Lost Property

Yes

03450264700

[email protected]

http://www.thameslinkrailway.com/(external link, opens in a new tab)

Opening Hours

Yes

Thameslink Customer Services

Email Address

[email protected]

Web Address

http://www.thameslinkrailway.com/contact-us/(external link, opens in a new tab)

Phone Number

03450264700

Postal Address

  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Notes

Monday to Sunday - 07:00 - 20:00 except for Christmas Day

Seat Reservations

No

Telesales

Opening Hours

Yes

Thameslink does not operate a telesales service

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

0

Business Travel

Opening Hours

Yes

Thameslink does not operate a business travel service

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

0

Group Travel

Opening Hours

Yes

Thameslink Group Travel Booking Service

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03450264700

Notes

Opening Hours

Monday to Sunday - 07:00 - 22:00

Buying tickets on the train

Notes

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Ticketless Travel Policy

Web Address

http://www.thameslinkrailway.com/tickets-information/on-board/penalty-fares(external link, opens in a new tab)

Opening Hours

Yes

Thameslink Assisted Travel

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03450264700

Opening Hours

Yes

Thameslink Lost Property

Email Address

[email protected]

Web Address

http://www.thameslinkrailway.com/(external link, opens in a new tab)

Phone Number

03450264700

Email Address

[email protected]

Web Address

https://www.thameslinkrailway.com/contact-us(external link, opens in a new tab)

Phone Number

03450264700

Postal Address

  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Managing Director

Patrick Verwer